Picturesongold.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the establishment "Pictures on Gold" has not provided any guaranty that the replacement ring they intend to provide will not be identical to the one I registered this complaint about Providing me another ring whose image is of poor quality does not resolve my dispute My initial request was for either 1.) a replacement ring that matches the quality of their advertisement on the website or 2.) a full refund of the sale price I have attached an image that shows the advertisement for the exact product that I purchased along side of the image of the ring I was provided The image of the Sacred Heard on the side lacks all details of the face, heart and hands, the shading of the image of the Blessed Mother and Christchild is so faint is appears to be missing most of the detail I would like the business to see the picture I have attached and in response be able to guaranty that the replacement ring will not be poor definition, but rather match the quality of the ring I paid for and which they provide pictures on their website; otherwise, only a full refund will resolve my compliantThank you for your assistance with this dispute and I look forward to Pictures on Gold's response[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

it's absolutely no problemThe other one did ship so we are going to need both of them backPLease remove all those reviews too, it hurts the business

I took care of the credit for the customer and gave him 30% off for his trouble

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved So I will be getting my money back? Sincerely, [redacted]

I agree with everything you've saidIf you can please send it back to us regular mail with the return number you get, I'll take care of everything and refund you in fullIf you'd like to call me, we can go over all this togetherMy direct number is ###-###-####

the 15% deduction was for the remelting of the locket as it was engraved and not usable anymoreI will handle the money though for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] By reading the response to my complaint you can once again tell [redacted] doesn't even read the complaint with my concern this was the same manner he acted when I tried to contact directly via e-mail and asked him to call me which he refused Shortly after he responded to my complaint via the Revdex.com he sent me an e-mail stating he would correct my order I responded I would be fine with that and if he couldn't make a charm like he has pictured I would accept a partial refund for the dInference in price of what I received not even the full amount of the difference A flat engraved pendant is obviously much less expensive than a 3D one A short time later I received an E-Mail from an Erica asking me to call her so she could arrange to take care of this When I called her she had no knowledge of what I was talking about and stated there is nothing she could do for me I believe I am now getting the run around Using an image to sell an item that depicts it to be significantly different than the one your selling is not only unethical but illegal and a violation of the consumer fraud laws Revdex.com has received numerous complaints about this company If [redacted] does not stop giving me the run around my next step will be to file a complaint with the NY Deptof Consumer Affairs and with the NY Attorney Generals Office to request an investigation for fraudulent business practicesI belief ive been more than patient up to this point I attached the picture from the company website depicting what appears to be a 3D charm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Please adjust the complaint to be on heartsmith, they are a completely different company than picturesongold.com we are affiliated though and I do apologize for this and will get it rectified for youI can get you a 100% refund or replace the locketlet me know

I'm sorry, can you explain what happened againI didn't quite understand the situation

I will definitely rectify it for you and remove that 15% feeIt's protocol to do that, but not when we make a mistakeWould you allow me to make you another one though?

We will rectify the situation as per your requestCan you please call us during business hours and you can call my extension and set up a return to get the item back and make you a brand new one

Please call me at ###-###-#### and we can go over it againI apologize for this

No problem at allIf I can get your order number I'll make sure it gets refunded right awayThanks for your patience

no problemPlease fill out the return form at [redacted] or call in at ###-###-#### and we'll set up a return and get it back for a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Where handled is you told me would could do nothing, you would not send it and would not refund methat is not settled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have attached photos of the contents of the envelope I mailed to Picturesongold.com on 115, a photo of the envelope sealed and ready for mailing, and a photo of the receipt of mailing with tracking numberI will await my full refund from the business, as they stated in their response to my 1st rejection Sincerely, [redacted]

I will complete the refund even though it goes against our policySHould be done shortly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I asked Friday for the money to be refunded within hours Also this is the second bracelet you had shipped that I had rejected the delivery on but told you I was returning to you because you all had lied and said this particular bracelet being the second one would be delivered by the [redacted] which it never was Hence why I told you I was returning it I provided you the post masters name, phone number and tracking information to prove it was being returned Once I did that I asked for a refund which you said no you wouldn’t refund at that time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fare to me and the matter has been resolvedAlso -- Item was mailed back on @ 4:PM - USPS Tracking number [redacted] I checked the website and Item was received Thursday, September ** @ 11:AM Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and as I've mentioned before, and will mention again: I would like the complete refund optionOnce I actually receive the full refund, THEN I would find this resolution satisfactory and the matter resolved Thank you, [redacted] ***