Picturesongold.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Hopefully this business owner learns to start being more truthfulI still have the e-mail timeline that shows how much of a liar he is Sincerely, [redacted]

Please give me the full refund for Invoice Number: [redacted] of $ I paid via ***

As I mentioned, I can either refund your money in full or I can fix for you at no chargeYour choiceI'd prefer to fix it for you of course because it's not how we like to do businessLet me know your thoughts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank youOnce I see the refund I will totally close this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: he does not wear cologne and I want my money back not a new piece In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not want the items redoneI attempted to rectify this issue with the business over a month a goHad the business been prompt, and returned my emails in a timely and professional manner, I would have attempted to have the items redoneI sent the business the photos, and pictures of the items I received, I did all of that over a month a goI do not ever want to do business with this company againThey have caused be stress and griefAs stated in the complaint, I want a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The locket you ordered is 7/x 7/inchI explained this to you that we don't offer it in 3/InchI can exchange it for the next size up but it will incur an additional costYou can also return it for a full refundPlease let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THEY STILL HAVENT STATED WEATHER OR NOT THEY INTEND ON REFUNDING MY ENTIRE $, LIKE I SAIDI DID NOT ORDER A PICTURE LOCKET, AND THATS WHAT WAS SENT TO ME, I ORDERED THE PICTURE LOCKET, AND IT SEEMS IM BEING FORCED TO PAY FOR A MISTAKE (ABOUT $OR 15% OF MY PAYMENT TO THEM) THAT THEY HAVE MADEI WILL BE SHIPPING THE LOCKET BACK AT MY OWN EXPENSEE AS WELL, I JUST WANT ALL MY MONEY REFUNDED, AND WE CAN GO OUR SEPERATE WAYS, AGIANALL THEY HAVE REPLIED IS " [redacted] ***" WHAT DOES THAT MEAN? THANK YOU, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I am responding to whether this complaint should be assigned to "HeartSmith" or "Pictures on Gold" - the website where I made the purchase is [redacted] , however all correspondence from them since my initial complaint has the address "Pictures on Gold"I don't understand the difference, and how I should keep trackAll three people I spoke to or exchanged emails with have the Pictures on Gold affiliation - including the email that informed me that they were keeping 15% of my purchase price on the return - so why wouldn't the complaint be under their name?I saw that Daniel responded to my Revdex.com complaint, and offered a complete refund, which I will gladly acceptPlease let me know the best way to move forwardThank you, [redacted]

we are far from a shady company as we are with the Revdex.com which you contactedAre you able to call me directly at ###-###-#### and we'll get this resolved for you right away

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from the seller is factually inaccurate There was never any communication from the seller regarding the size of the locket other than what was communicated by the customer rep in a chat session I initiated The response to my question about the size of the locket I received was "the size listed on the website is approximate and can be between 3/4" x 3/4" and 1" x 1".The locket I received is exactly 3/4" x 3/4" and nowhere near 7/8" x 7/8" as the seller has stated in his response And if it was 7/8" x 7/8", why would it be advertised on the website as 1"x 1"?? See attachment.The seller never responded to any of my several inquiries; the only response has been as a result of the Revdex.com complaint filed, and even then it's not factual I don't want any further action taken, I just want the facts to be known
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I will take care of the full refund for youI apologize for the problem

I can definitely help youPlease call me at *** and we can go over everything togetherI do apologize for any inconvenienceI answer all the customer service related issues and haven't seen an email from you yet

Customer was refunded on 3-**-Should see in her account within 24-hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I need the opportunity to review the replacement ring for image quality and tarnish resistance prior to closing this dispute. I just want to be honest with the establishment, Picture on Gold, that if the replacement ring turns out to be of the same poor quality as the first one I received, they must know that I will return that one as well and request a full refund. I am willing to move forward with the return of the initial product and only require instructions for how this should be done.Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I took care of everything for you and refunded in fullNext time give a call in, we are more than happy to help

I responded to this complaint otherwise, it seems as though cologne has caked up on the pieceWe are sending you a brand new one at no charge