Picturesongold.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
By reading the response to my complaint you can once again tell [redacted] doesn't even read the complaint with my concern  this was the same manner he acted when I tried to contact directly via e-mail and asked him to call me which he refused.  Shortly after he responded to my complaint via the Revdex.com he sent me an e-mail stating he would correct my order.  I responded I would be fine with that and if he couldn't make a charm like he has pictured I would accept a partial refund for the dInference in price of what I received not even the full amount of the difference.  A flat engraved pendant is obviously much less expensive than a 3D one.  A short time later I received an E-Mail from an Erica asking me to call her so she could arrange to take care of this.  When I called her she had no knowledge of what I was talking about and stated there is nothing she could do for me.  I believe I am now getting the run around.  Using an image to sell an item that depicts it to be significantly different than the one your selling is not only unethical but illegal and a violation of the consumer fraud laws.  Revdex.com has received numerous complaints about this company.  If [redacted] does not stop giving me the run around my next step will be to file a complaint with the NY Dept. of Consumer Affairs and with the NY Attorney Generals Office to request an investigation for fraudulent business practices. I belief ive been more than patient up to this point  I attached the picture from the company website depicting what appears to be a 3D charm. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I do not want the items redone. I attempted to rectify this issue with the business over a month a go. Had the business been prompt, and returned my emails in a timely and professional manner, I would have attempted to have the items redone. I sent the business the photos, and pictures of the items I received, I did all of that over a month a go. I do not ever want to do business with this company again. They have caused be stress and grief. As stated in the complaint, I want a refund.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I can ship you the new one out today, I apologize, I think it got lost in shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted], and have determined that my complaint has NOT been resolved because:

[Your...

Answer Here]
 
The order number is [redacted] placed on 12/**/14.  It is I who placed the order -- [redacted].  Again, the total amount was $77.41 debited out of my checking account $62.46 + the $14.95 for next day air shipping). [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I will complete the refund even though it goes against our policy. SHould be done shortly.

can I have your order number or last name of the person that ordered? I'm really sorry about this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The locket you ordered is 7/8 x 7/8 inch. I explained this to you that we don't offer it in 3/4 Inch. I can exchange it for the next size up but it will incur an additional cost. You can also return it for a full refund. Please let me know.

I refunded in full as i'd hate to have an unhappy customer. The fee wasn't a restocking fee, it was a remelting fee as the item was engraved with a personalized message and cannot be used again.

No problem at all. If I can get your order number I'll make sure it gets refunded right away. Thanks for your patience.

it's absolutely no problem. The other one did ship so we are going to need both of them back. PLease remove all those reviews too, it hurts the business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I agree with everything you've said. If you can please send it back to us regular mail with the return number you get, I'll take care of everything and refund you in full. If you'd like to call me, we can go over all this together. My direct number is ###-###-####.

Please give me the full refund for Invoice Number:[redacted] of $746.74.  I paid via [redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fare to me and the matter has been resolved. Also -- Item was mailed back on 09/**/2017 @ 4:32 PM - USPS Tracking number [redacted]. I checked the website and Item was received Thursday, September ** @ 11:15 AM. 
Sincerely,
[redacted]

[redacted],can you please call me, we will rectify this right away for you. My direct number is ###-###-####. Thank you so much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the establishment...

"Pictures on Gold" has not provided any guaranty that the replacement ring they intend to provide will not be identical to the one I registered this complaint about.   Providing me another ring whose image is of poor quality does not resolve my dispute.  My initial request was for either 1.) a replacement ring that matches the quality of their advertisement on the website or 2.) a full refund of the sale price.  I have attached an image that shows the advertisement for the exact product that I purchased along side of the image of the ring I was provided.  The image of the Sacred Heard on the side lacks all details of the face, heart and hands, the shading of the image of the Blessed Mother and Christchild is so faint is appears to be missing most of the detail.   I would like the business to see the picture I have attached and in response be able to guaranty that the replacement ring will not be poor definition, but rather match the quality of the ring I paid for and which they provide pictures on their website; otherwise, only a full refund will resolve my compliant. Thank you for your assistance with this dispute and I look forward to Pictures on Gold's response.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

PLease call in at ###-###-####. we'll set up a way to send you another locket and be sure that everything works proper. You can ask for [redacted].

I took care of the credit for the customer and gave him 30% off for his trouble.

we did it on Monday. Sometimes takes 2 days to process. You are well aware of this and was told this in the emails. I would hope it would be there by now. please make sure you are checking the correct card.