Planet Fitness

Complaint: ***
I am rejecting this response because:I do not know what I should accept or reject!! which solution offered by the business?I stopped by the place and offered to use the same card and if decline I will pay the return feesThey are playing game just to collect the return payment fees.End of the story, If they are willing to accept the $member fees ONLY, I will pay itAlthough I did not go any day after 3/I am requesting to cancel my membership and pay the one month ONLY ($10).If they rejected and keep harassing me and my wife to collect the $10, I will sent the payment via department of consumer affair and I will report the issue further.Believe me its not about $10, but I really hate this type of game.
Regards,
*** ***

In response to complaint ID#*** I would submit the following in response.Please see attached copy of said members membership agreement, that he had done through our online portal on his own free willThe terms of his agreement are clearly definedThis issue has been referred up our corporate
ladder and the same conclusion has been reachedSaid member is giving an embellished recount to support his claimI am not in a position to refute hear say, only clear factsHe was told what's in his agreementI would think being so adamant about specific information and dates one would have reviewed that information prior to accepting the terms of any agreement

Complaint: ***
I am rejecting this response because:Business made no real attempt to verify anything nor admitted to the lack of follow through and knowledge on his employees part that led up this issue I also forwarded screen shots of emails which clearly show me responding to the GM of Oak Lawn facility asking how I could possibly have an outstanding balance These emails are days AUGUST OF I am asking for ONE YEAR TO BE REFUNDED This is more than fair considering that I was billed for services that I was unable to use for nearly years! These emails are in addition to numerous phone calls and other emails I even went so far as to ask for help at a different club to try to get it resolved How many times and for how long do they expect a customer to continue to request the same thing with no results? This is ridiculous!
Sincerely,
*** ***

Regarding Case ID #***To whom it may concern:After failed attempts to reach.the previous member regarding this situation by phone and message we are following upThe previous member canceled his membership in September of with the reasoning being personalHe states he spoke with
the club manager who is no longer With the company about joining back up without paying a startup fee when cancelingOn his old account there were no notes left stating this so after he talked with the assistant manager in February of he became upset and stormed out of the clubThis previous member never mentioned anything about military at that time or when canceling in which we would have gladly froze his account until returnWe would be glad to have him back at Planet Fitness even if that means waiving his initial startup as our members satisfaction is priority number one.Regards,Jonathan H*** Regional Manager Planet Fitness

This is for the covina ca location only The showers do not have hot waterfull hot on the knob only gives lukewarm temp
NUMEROUS I mean many complaints with no repairs
this happened last year alsoat that time it took months to fix
I am disappointed

I have been trying to cancel this gym membership since AugustI live miles away from this facility but was told that I needed to come into the facility to sign papers to cancelI was told I could not cancel over the net, by email or mail
The real trouble came in when I stopped payment of the automatic withdrawal from my checking accountPlanet Fitness went to an outside company and had my credit card charged I have filed a disputed charge and fraud claim with the credit card company
When I talked with *** *** *** - NORTH LITTLE ROCK, AR I was finally told that I should (could) send a certified letter to the Planet Fitness in Clarksville, IN canceling the accountThis was not communicated to me when I talked directly to the Clarksville facility

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When I called planet fitness I had two goals: to get my account cancelled, and also to get the annual fee reversed I Was not looking for reimbursement for the a month charge I did ask that the fee be reversed and the individual I spoke with simply told me I had to send a letter but they could not reverse the payment I did send a letter to planet fitness signed with my name to have my account cancelled As of yet I have not had any correspondence or a letter saying my account has been cancelled as requested The bottom line is I have no been to Planet Fitness in Months, I haven't even been in an area with a planet fitness since April of this year I should not have to pay for a service I am not using especially if I call to cancel my account There has been no resolution as far as I am concerned
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** *** signed up online for a membership on 4/4/When signing up online, it is the members’ responsibility to review the agreement and its policiesOur policy on guests is they can be 13-with a parent or legal guardian present during the workout16-can come as guests as long as a
parent or legal guardian signs a waiver on their first visitThe membership *** *** signed up for had a month agreement, if cancelling prior to the original months a buyout fee for $plus tax would be requiredOur cancellation policy states “to cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club must receive written notification delivered to the club by the 10th of the month either in person or preferably via certified mail to the club address..” We ask for the letters to be certified so the member can track it’s arrival and receive confirmation that a staff member signed for the letter and there is a receipt as proof the letter was sent to the correct address and is dated We had reached out to *** *** directly and resolved the situation with herWe advised of the policy for future reference and have rectified to her satisfaction

*** *** has complained about our air conditioners and air quality of this location multiple times on our Social media sites over the past several weeks. Additionally she has reached out to our Corporate office regarding these complaints about the air conditioning
units at this location. Myself, Chris S*** Regional Manager, and our General Manager have attempted to contact this member on multiple occasions and she will not communicate with us. At one point, she replied to our Social Media account she had no desire to talk to us, we don't need her permission to turn on our air conditioning units. The air conditioning units in our facilities are kept around degrees. I did include a picture of one of the thermostats as a sample. At Planet Fitness we are home of the Judgement free zone. We strive to be a place where everyone can feel comfortable and at ease, no matter what their fitness goals may be. We take pride in our customer service and cleanliness and strive to provide an environment that is free from intimidation. On Sunday Sept 11,2016, *** approached our front desk employees yelling profanities and making a threat against our Manager stating, "I hate this place, I'm sick and tired of you guys, especially your manager, she needs to be shot and fired". We have statements from the front desk employee and Manager stating they are fearful of this member and for that reason *** *** has been cancelled and is no longer allowed at any Planet Fitness. Please feel free to contact us if you have any questions regarding this member, her complaints, or our response. Thank you Tell us why here

MY COMPLAINT IS NOT AGAINST THE CONWAY LOCATION IT IS THE LITTLE ROCK, AR LOCATION ON MARKUM!
I COULD NOT FIND THERE ADDRESS HERE
Tonight I left the gym around 9:40pm tonight I watched the women talking and them looking at me without any type of acknowledgement Every time I have left someone is always saying Good night or something to acknowledge me This time The Manger, the Trainer and another employee watched me walk out And NO they did not say anything! Not happy with customer service!
I have turned my customers and friends to join Planet Fitness to join Planet Fitness
I do not make any trouble I go in and I go out

We have reviewed the clients complaint and have gone over the issueWhen signing up, it does state in the client’s online agreement these charges will apply and when they are billed for themWe apologize for any confusion, and it is our hope that this solves Ms***’s issue. If you have
any questions, please let me know. *** ***E-Services Manager | Sun Tan City *** *** ***
*** ** ***

To Whom It May Concern:This is a response to complaint *** concerning customer *** * ***Mr*** states that he tried to cancel his membership over the phonePer his signed membership agreement, it states there are only two ways to cancel a membership: coming into the
location and filling out a cancellation form or sending a certified letter to the clubAlso, per the membership agreement, we can do a medical freeze with proper documentation presentedWhen Mr*** called in, our Assistant Manager reiterated the policy to him, and froze his agreement for one month to give him time to come into the club or have a family member bring in the medical documentationMr*** was not satisfied with the options given, which again are stated in his signed agreement, and did not come into the club or send a letter like requested which is why he was billed for NovemberHowever, the November dues were never collected because they were returned by his bankFinally, due to Mr***'s actions towards our Assistant Manager over the phone, we have cancelled his membership at the club on 11/30/2017.If there is anything else you may need, please iet us know.Regards,Reid L*** Director of Operations Planet Fitness

This complaint was filed by the members motherMember signed up 2/16/online paying $to join as we were running a national promotion at this timeOn 2/17/member was sent an email that stated that the billing information was needed to be presented in the clubMember did not enter the
club until 2/28/when he provided his ID and was fully explained that he needed to present the credit card used to sign up online (which paid the start up fee) as well as the checking information (which was used for the monthly billing)Member stated that he understood and would have his mother come inThe member only came into the club on that one dayMembers mother called and spoke with Greg the manager that explained that the process took only a few minutes and could be done at any time Sunday through Saturday when the club was open (M-F 5am - 10pm and S-S 7am to 7pm)This was too inconvenient for the members motherMembers mother was also made extremely aware of the fact that her son (the actual member) could continue to use the the club but we did need verification of the billing informationTo compound the fact, the checking information was entered incorrectly online causing the payment to not go through and a late fee to be appliedThe payment was taken from the credit card onlineThe members mother was explained that the checking information was necessary because whoever entered the information in online did so incorrectly as we had the wrong account information in our systemThe son was never denied entry into the club and in fact only came in one timeMembers mother was fully explained the policies by the club manager however she did not agree with itShe also stated that she wanted the membership cancelled which was offered to do as a courtesy over the phoneMembers mother did not agree to that and demanded to speak with someone higher in the companyThe Regional Manager reached out to the members mother and was again explained our policies and once again informed that her son was not being denied access to the clubShe did not agree to the terms so as a courtesy member was cancelled out over the phone and a refund was issuedA refund of $was issued for the only month that the member was charged and all service fees were waived

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory, but I do not wish to pursue it any further
It is a shame that out of the FOUR times I contacted the establishment, they only reference 10/ I also contacted them on 10/3, visited them on 10/1, and called them to inquire about cancelling on 9/(which also appears to be the day before I was required to cancel to not have to pay for a year membership) Again, had the representative I spoke with had better training, they would have told me that I had until the 25th to cancel, not the 10th I understand that they were just considering the monthly fee, but if yearly fees were due on 10/1, and there was a 9/date for cancellation, they should have been trained to inform their clients about this date as well
That being said, word of mouth and social media do far more damage to an establishment's reputation, and I will continue to utilize those avenues to inform current and potential clients of this situation, if for nothing else, to warn them of the deadlines that the establishment does not think they should mention when a client calls in to inquire about them
Regards,
*** ***

Hello,I'd like to make a correction to my complaintI stated that I sent a cancellation letter to the location on November of last year- that was meant to be November of My apologies, I am still adjusting to the new yearI do not want Planet Fitness to get the dates confusedThank you for
your assistance.Best,*** *** **

I joined Planet Fitess in Victorville, CA about two months ago, expressly for the "30-minute circuit" workout that was offered as available at any time with membershipI quickly discovered that I was one of the only members who used this circuit as designedOther club members did not use the weight machines in the circuit area according to the posted policy, and through comments and/or refusing to move when I asked, hassled me and impeded my workoutsMy husband and I each spoke directly with the manager, *** ***, at least twiceI sent multiple emails to the "corporate" email address he gave usI never received a response, or even confirmation that the emails had been receivedAlthough Mr*** claimed he was training his staff to monitor and enforce appropriate use of the circuit area, very little changedOn Aug 23rd, my daughter joined me to complete the 30-minute workoutto people were in the circuit, NOT doing the circuit One couple physically blocked our progr

The member joined the gym in December of 2013, entering into an agreement for $a month and $39/yrThe member had visited the club times, and has been reached out to on occasions for customer service related issues which resulted in unanswered voicemailsPer the agreement, the membership
can be cancelled in person, if not in person then a certified letter would have sufficedAt this time no refund will be issued but the membership has been cancelled to stop any further billingThank you,Planet Fitness Norwood

Dear Revdex.com,Unfortunately we never received a letter January and we already went over that issue when I spoke to him June 29th. To prevent any further inconvenience I allowed Mr*** to send an email cancellation in which I received June 29th and his account was cancelled
7/15/16. He was made aware of that and received a refund for the month of July in which that was verified July 29th when we spoke via email. July is the only month he will be refunded since I did not receive notice until June 29th about cancelling. If any further questions he is more than welcome to contact me via phone or email

Back in Novemeber I had asked to cancelI was told by one of the PF staff that I need an doctor's noteI have not been using this facility for several months On July I had went into Planet Fitness Danville KY to cancel my membership and to give them proof of my doctor statement that I had been ill for the last monthsI had asked the manager *** that I would like to be re-imbursed for the months plus the extra fee they took out of my bank account for their equipmentsShe said I won't get any money backI had asked her for the Headquarters phone numberaddressShe didnt like thatShe then took her sweet ol' time looking for itI finally got fed up with her stalling and told her never mind that I would look it up onlineSo tell me is Planet Fitness in the business of ripping people off I will never go back and I will be let it be known to everyone I come in contact with about this establishment.ProductOrService gym servicesOrderNumber