Planet Fitness

Complaint: ***
I am rejecting this response because:I was told by your manager, at the time, that it would be taken care ofTherefore she did not recieve the proper training when your Norwalk location opened? I recently received a txt from the Norwalk location that I needed to contact the facility about my membership being past due? Really, after years of not being there? Please explain how that program works? The facility took a year and three months of money from me after I was told my cancellation would be taken care of? Please explain? Thx for your time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please be advised, however, that the employee who told the responding party that I said "no one ever reads those things" either has be confused with another person or is outright lyingDuring none of my conversations with this woman did she even reference my contract - I was the only one who did and I specifically said that I HAD read it*** only referenced her computerHow incredibly unfortunate that she is in a position to refuse customers access to the person in charge when she has either a memory problem or - as I suspect from having dealt with her - an aversion to the truth
Sincerely,
*** ***

Attn: Revdex.com ID #:***
serif;"> As per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Card Membership, these terms have been highlighted to note key points of this agreementThe stafee for this membership or enrollment fee as stated in the agreement is $On or around the 17th of each month, Planet Fitness will deduct $for her monthly membership dues, and there will also be an annual fee of $billed each year on or around the 1st of OctoberThe member signed up for the Black Card Membership on July 27, Per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership dues on the 17th of each month, the club requires written notification by the 10th of the monthTo stop the billing of the annual membership dues on the 1st of October, the club requires written notification on or before the 25th of the previous monthThe written notification must be delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active. The member did come in and cancel on the 6th of October and we do have documentation of that and it is attached as well, this document does state that the last billing date is October 1st, 2016; which was the date of her Annual Membership feeAs per stated in the agreement, in order to cancel prior to the Annual membership fee billing the club requires written notice of cancellation delivered to the club by the September 25thPer the agreement, the member did not cancel on or before September 25th, therefore a refund will not be submitted for the $annual feeThe membership has been cancelled as of October 6, 2016, there will not be any additional billing from the members account Membership agreement and cancellation form are both attached If the member has any questions, they can contact the gym at 317-731- Thank You, Planet Fitness 86th Street-Indianapolis

I have cancelled my membership different timesI have also stopped payment on monthly billing with BofA because Planet Fitness won't stop billing!
I continue to receive emails from *** *** about a Planet Fitness membership that I cancelled months agoNo matter who I talk to, how many times I cancel in the location, how many emails I send, or phone calls I make this company continues to attempt to bill mePlease help me stop these leeches

From: *** *** ***
Sent: Monday, October 24, 7:PM
To: ***@greensboro.Revdex.com.org
Subject: Planet fitness
They have contacted me and spoke to a representative and she tried to work something out with me but when she ran it through corporate, they
said they wouldn't give me the offer the manager offered so I basically said forget it thenI just go elsewhere for my gym duties
Sent from my iPhone

Customer was refunded 30.05. All payments are due on the 17th of each month for all members.If a member wants to pay in advance they have to do it by the 10th because the process starts to go to their bank and is taken out on or around the 17th of each month depending on the day in which the 17th falls on

To Whom It May Concern:We received a letter from the Revdex.com for *** ***Mr*** has stated he has tried to cancel out his membership at the Hermitage Planet Fitness by sending a letterWe have not received a cancellation letter from this memberThe membership agreement
states, that in order to cancel a membership you must cancel at the location in person and/or by sending a certified letterWe have no record of Mr*** doing either. We would be happy to provide MrFry with a copy of his membership agreementAt this time we have cancelled *** *** at the Hermitage locationIf you have any further questions feel free to contact me via email at *** or by phone at the number listed belowHave a great day. Thank you, Danielle B***

I am rejecting this response because I signed a membership agreement for ONE club and the club I was a member of closedI called in response to the business supposed "move" rejecting such an option and cancelling my membershipThe fact the store admits here in their response that they ARE capable of canceling a membership over the phone (even as an exception) proves they simply refused to cancel my membership previously and continued to charge my credit card for services I was no longer using and had indicated more than once that I wanted canceledTo stop the charges I had to put a block on my credit cardif the STORE is reading this response, you had best note that the next communication you receive regarding this case of your fraudulent charges and abuse of consumer trust will be from the attorney generals office

Yes, we do offer no commitment memberships as part of our membership optionsWhen the membership was purchased online by the consumer he purchased our Black Card membership which has a month agreementWhen anyone joins online they are emailed a receipt of membership showing them Which membership they purchased How much they will be getting billed The billing start date The date of the Annual Fee and the terms of agreementIn this case for months and an early termination fee of $if someone cancels earlyPlanet Fitness is not to know if someone signed up for the wrong membership onlineUsually the consumer will read the agreement once it is emailed and the membership is easily correctedI have attached a copy again of the membership agreement that would have been sent to his email after joiningI also attached what the actual web page looks like when someone is trying to joinIt breaks down the options very clearly for the person to pick which membership they want.On 7/14/the consumer went into Planet Fitness to cancel I did attach his check inAt that time he was told about the early termination fee of cancelling inside of his monthsThe membership was active and billing for over months until that point.The month of July would have billed regardless if he cancelled then because our cancellation date is to cancel on or before the 10th of the monthI did cancel him waiving the buyout fee of $His membership again is cancelled and will no longer bill

Canceled gym membership on December 1st Still being billed and un-able to cancel membership
Canceled gym membership 12/01/ and still being billed for no usage and membership , Called several times only to be unable to cancel this gym membership spoke to several employees stating "what contract said" membership was up year ago in april of and that is why Im writng you today
last time I spoke with Christine on 6/14/@ Nova road Daytona Beach florida location
She stated manager was with someone else and could not cancel me
I have tried tiredly and numerously to cancel this membership account but was never successful always unable to cancel !!
john manager unhelpful as well manager at daytona beach florda location stating he wanted certified letter to cancel out membership , nevertheless simply want to be done with this horrible company!

I am rejecting this response because: they are correct, they OWES us nothing, WE OWE Them and if it changed to a
monthly billing then where has the monthly invoice statements beenWe always paid by the year not monthAnd as of today we have called the response center and asked for the company to contact us and they have not. We have moved on to another company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I specifically asked the customer service person if I could get a refund on a custom order because it was a giftThe lady told me that yes if there wa a problem I could get a refundNo where did she mention it would only be a partial refund, she just said yes she could refund it pending any issuesThis was BEFORE I ever placed an orderAfter I received the item and it was not what was described and the sizes were way off, I am being told I can only get a 20% refundI've been constantly ignored for over a monthIf their employee told me yes I can get a refund, I feel this business should do this as it was their employee who told me thatIf she had told me if was only a partial refund I wouldn't have ordered in the first placeBut when I specifically asked I was simply told yesI expect my full refundI've been trying to take care of this problem since a week after Halloween.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Company continues to auto-draft from banking account after account is closed
I had joined their membership years agoOne location closed forcing me to transfer to anotherI then moved out of the area and transferred again the membershipOver the next year 1/I never used the membership again but was still getting billed monthlyI decided to go in and cancel per their agreementWhen I walked into the local location that I had transferred it to, They told me that my membership was cancelled months prior and showed no billingI told them that I was still being billed monthlyThey told me to contact the original location and askI did and they told me that my membership was transferred to another state miles away but showed it was cancelledNo resolution thereI then called my bank to stop payment from this accountI did receive a refund for the last monthsThe following month I get another monthly chargeI called my bank back to report fraudulent activity from thi

Mr***Thank you for reaching out. I did take a look at your membership which allows only one guest per visit which it states online on the Black Card Benefits portion. You signed up for your membership on 4/21/which is a month agreement, please see attached
document that you agreed to online. You can cancel your membership one of two ways, either in person or by certified mail. If you do cancel your membership prior to the month term, than you are subject to an early termination fee of $58+tax which will need to be collected prior to cancelling your membership.Please let us know if you have any other questions and feel free to reach out to us. Thanks and have a great day!*** ***

I reseated to cancel the service and requested the annual fee and monthly charge be refunded due to not able to use this service
Planet fitness continues to Bill me for monthly fee and annual fee after I told them I can not use their serviceI was billed in the month of JuneThe representative said a lot of customer have made the same complaint and will not get this refundedI asked if it were a class action lawsuite she replied that that would be the way to get a refund

The business installed her system years ago? She is now on a monthly contract? The business never sent her a bill? The business doesn't owe her any money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I have looked into members account, and yes his membership is not cancelledWe do not take calls as a notice of cancellation as was explained when the member signed up and on the contract that the member signed.as well as when he callsWe do however take letters in the mail, also something that is
in the contract and was explained to himAs a courtesy I have cancelled his membership even though I do not have any written notice from himAs far as a reimbursement, there is nothing to reinburse as the membership was never cancelledWhen a member moves they are free to transfer their membership as we are the fastest growing gym chain in the nation with over locations nation wideThe member had a no contract membership so his cancellation would not have taken more than minutes to processI understand people move but they dont move from one day to the next as we have plenty of members that cancel due to relocationNonetheless, the member has been canceled with no written notification and he will not see any other charges to his account.**please note** this just serves as a cancellation for his membership, member did not say if any other memberships are being charged out of his account

Complaint: ***
I am rejecting this response because: I paid these months manually online and their app reflects payment accepted (which is what I told Leo)See attached payment history from Planet Fitness' own records - I should not have to submit a sensitive bank record for information already reflecting in a flawed systemAdditionally, the response did not address that I no longer want continued payments taken out, as my one year contract is complete.Payment for April showing "Paid" as of 4/27/17Payment for October dues of $"Paid" 10/12/16Payment for December was "Paid" one month early on November 21, and then the system attempted to again debit my account on 12/17/which is where the failed payment shows
Regards,
*** ***? [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

? Regarding Case ID #***To whom it may concern:After failed attempts to reach.the previous member regarding this situation by phone and message we are following upThe previous member canceled his membership in September of with the reasoning being personalHe states he spoke with
the club manager who is no longer With the company about joining back up without paying a startup fee when cancelingOn his old account there were no notes left stating this so after he talked with the assistant manager in February of he became upset and stormed out of the clubThis previous member never mentioned anything about military at that time or when canceling in which we would have gladly froze his account until returnWe would be glad to have him back at Planet Fitness even if that means waiving his initial startup as our members satisfaction is priority number one.Regards,Jonathan H*** Regional Manager Planet Fitness