Planet Fitness

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Fine that they
realized they charged me an extra day when I was left with cents in my bank account but the bending of my tail pipe when they put the vehicle into the dirt and grass in the holding yard which clogged the system and could have ruined the motor but it blew the exhaust apart because the dirt stuck in the pipe had the pressure to go somewhere If this was bent downward when they pulled it onto the flatbed it would have scraped the truck and riped off the exhaust. I have it at another garage who will determine the damage and then I will be seeking restitution where as they could have repaired the damage they did when I pointed this out so if no satisfaction from the complaint with the PUC I will bring to court with witness of there hauty and rude treatment and no care because they didn t like my vehicle. I would have had no way to bend this pipe or any one else while it was parked at various locations in Warren till I got a wheel repair. It ran quietly and good motor, now it is loud and this company should not get away with negligence. I am a senior with no man to speak up for me and they take advantage as they took over $and said they make no money on a police tow one block away?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] Dear Planet Fitness, I was TRICKED into signing a CONTRACT by being deceived by the words 'membership agreement'The website used language that MISLED me into thinking I was signing up for a gym membership not a gym contract, such as a *** or *** *** membership which is not a contractWhen I initially went to sign up, I was sent home and told to it on the computerI was not given anything, not even any papers or a t-shirt after coming in for the first time except for a key-tag. Sincerely,
*** ***

-------- Forwarded message ----------
sans-serif;">From: Date: Thu, Aug 20, at 1:PMSubject: ID # ***To: ***Hello ***,I'm email in regards to a letter we receivedWe tried to fax our responsebut it seems to bounce back each timeAttached is the original letter wereceived as well as our responseThe complaint ID # is ***Thanksagain and apologize for any inconvenience.Scott *** (Assistant GM)Planet Fitness Malvern###-###-####www.planetfitness.com

Hello, thanks once more for reaching out. I apologize that you feel that way. Our contracts are automatically and electronically emailed to the email address that you provide at the point of registering for your membership. This is so that you always have immediate access to all the terms and agreement that you authorized and can reference at any point in time. The processes are detailed within the contract and outline the exact steps to cancel the account. This also specifies the due dates of all owed drafts, the billing you authorize to be drafted, as well as both of the methods to which you may cancel. Furthermore, I know that you claim that our representatives are incompetent and never explained this information. I’ve attached a copy of the notes made to your account, which are dated and time stampedThe multiple times that you have called, which are logged and tracked, do specify you have been made aware of your balance and the proper method to cancel. At the bottom of the contract, you provided your authorized signature stating that you understand and agree to the terms of the agreement. With that said, we want to do our best to ensure that you may cancel in good standing. Currently, you reflect a balance of $86.80. We are willing to decrease your balance by 50%. This will leave you responsible to pay $43.40. Feel free to call us at so that we may further assist youThanks, again! -Planet Fitness Team

Hello, We make every effort to be transparent with our customers around our membership rates and cancelation policies. Our employees make it a point to circle and/or highlight the methods of cancelation as written on our membership agreements before the prospect joins our
facility. We also thoroughly review that following a member’s minimum term, his/her membership will continue month-to-month with no commitment. The member receives a copy of these policies and procedures once they are reviewed. Per the membership agreement, members must either come in to their home club to cancel or send a certified letter to their home club so that both the business and the customer have a signed copy of the cancelation and there is no confusion in the processWe see that Mr*** has now successfully cancelled his membership Sincerely, Planet Fitness Connecticut Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I opened my Account with Planet Fitness on the of April..I was told at this time that future payments would not start til May 17th but they took money out of my account on April 17th which left my Account messed up and they were unwilling to fix it..if a business takes money out when they mess up they should fix it and that should be the policy instead of Acting as if they aren't responsible at allI will be canceling my Account

This letter is in response to a complaint made by one of our members, against Planet Fitness of *** *** We sincerely apologize for the lack of communication and conflicting information that *** has received over the past few months. The business has recently moved to new
ownership, and systems have been put in place to ensure that circumstances like these do not arise again. We will cancel out all past-due balances on the account and cancel out the membership at no cost.The club manager will be getting in touch with the member to inform them of these updates

I've been going to this Planet Fitness location for the past few months (I usually go to the Daytona one)This Planet Fitness is absolutely horrible, the staff are some of the most disrespectful people I have ever met, and the management seems to not care about there rude staffLast night when working out I was harassed by a Kelley, she approached me and informed to me that my membership was canceledI told Kelley that I canceled my membership right after I paid for it and my membership was good until the 17th of this monthShe brought me to the front desk were I spoke with NickNick began to insist that my membership was canceled and I would not be able to work outHe then told me to go to the Daytona Planet Fitness and figure out whats wrong with my membership, as soon as I left I gave the gym a negative rating (They have a thing by the exit door were you can rate the gym) this made Nick angry and he began to tell me not to come backI went to the Daytona Planet Fitness and they told me my membership was still active, as soon as I heard that I went back to the one in Ormond and as soon as I walked in the door, Kelley walked to the phone and began to call the policeI then left and decide to speak to management in the morning, I spoke to the manager and began to explain her employees rude behaviorShe seemed to not care and even decide to defend there actionsI was appalled and then requested to speak to the franchise ownerAs soon as I spoke with the franchise owner I began to understand that the staff were really close to each other and he was already informed about the incident, he began to be very hostile and informed me that I was trespassed from this location and I would not be able to work out here anymore (I wasn't even informed by the manager I was trespassed)I wouldn't recommend anyone to workout here, not just because of the unprofessional, shady staff, the equipment is terrible and I actually had a smachine break on me and the gym is poorly maintained there is a lot of dust and the equipment seems to not be clean
This location is absolutely horrible

Please provide the document of the bankruptcy and I will take a look at it if we received any payment after that date we will refund The date that you came in or when we received it was 12/22/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have read and reviewed the complaint issued by Mr***.Mr*** was set up with a membership at our location as of January 2nd, We have made the decision to cancel Mr***'s agreement, however we will not issue a refund due to the terms of the agreementIt is our hope that this will
resolve Mr***'s concerns

I've been given the runaround on how to resolve my account issuesI only recently signed up for a gym membership back in August and was hit with an Annual Service Fee in OctoberThe account wasn't sufficiently funded for such, and I was hit with two service fees from the bank for not having enough to cover the expense, each fee for each time Planet Fitness attempted to do soI went to my original location where I signed up, and they told me they would attempt a 3rd time before stopping in a few daysSo I got the funds necessary to put in my account to handle the situationAt the end of the month, I came back and attempted to cancel my accountThey told me I could not because I still had a pending chargeSo, I consulted my financial advisor and they said hey would contact the General Manager of Planet fitnessThey were told there wasn't anything they could do at the facility, and the fees were incurred at a higher level cooperatelyWe attempted to consult corporate via their we

***We did receive your letter on 11/10/Immediately following receipt of your letter we attempted to reach out to your son to explain that his membership was still was under commitment until 2/20/For this reason we were unable to terminate the membershipWe attempted to reach out to
your son on a number of occasions, all of which are documented on his accountWe left a number of messages and were never contacted backI am in receipt of this complaint today and because your sons commitment has been fulfilled, I have gone ahead and cancelled his membership to be sure no more billing takes placeFor obvious reasons, we will be unable to refund the $45- you're looking forContractually, your son agreed to stay with the membership and allow us to bill through 2/20/February was the last month of billing for your son even though we've just cancelled himWe appreciate your sons business while we had itPlease don't hesitate to let us know if there is anything else we may be able to do for him?Cordially,PF Executive Mgmt

Case # *** Dear *** *** We make every effort to be transparent with our customers around our membership rates and cancelation policies. Our employees make it a point to circle and/or highlight the methods of cancelation as written on our membership agreements before the
prospect joins our facility. We also thoroughly review that following a member’s minimum term, his/her membership will continue month-to-month with no commitment. The member receives a copy of these policies and procedures once they are reviewed. We charge an Annual Membership Fee that is fully earned when received and is non-refundablePer the membership agreement, members must either come in to their home club to cancel or send a certified letter to their home club so that both the business and the customer have a signed copy of the cancelation and there is no confusion in the process Sincerely, Planet Fitness Connecticut Management

Good morning,As stated in the agreement, we have ways to cancel a membershipIn person or by mailAnd that is the same information we gave when she calledShe never did eitherI have now cancelled the membership to prevent any further chargesPlease let me know if there is anything else we
can do.Thank you,*** ***Planet Fitness CMWorthington, OH***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom it May Concern:First, we are sorry to hear that a member of ours felt the only recourse was to reach out to the Revdex.comInresearching the issue, we discovered that at no time was there a request to speak to either the manageror owner to help resolve the issue
Our policy to require a
cancellation be on a face to face basis was put in place to protect our members.This allows us to verify the requested cancellation is for the actual memberWithout this, any one couldcancel for any memberWith that, there are always exceptions, these exception are handled strictly bythe club manager and or owner
We have made attempts to reach the member by phone with no success and the membership inquestion has been canceled
Thank you,Dani *** ***Accounting

This member is cancelled out as of 4/29/2017, but she seems to be making a claim regarding her daughterI was able to locate her daughter even though there is no information provided for me to look up the membershipMom is saying that the money is being drafted out of her daughters bank account
however we do not allow members under the age of to use their own bank account, they would need to use a parents, and since she is under the age of she would also be required to be with a parent at all timesIt looks like the mom signed up online, and the daughter did as well so that is how they were able to use the daughters bank accountSince mom cancelled on 4/29/I will be informing her today that her daughter, *** *** *** ***, will not be able to use the club by herself and will need to be cancelled until she is There are notes all over both membership accounts showing that we have made many attempts to contact this member and her mother and there has been no response, so her claims to not be able to get in touch with us do not seem to match our notesHer refund check was sent out in March after the double billing and we had verified the address on file although something went wrong because the first check did not make it to the memberFast forward to this month after learning that member had yet to receive it we sent out a second check on 5/3/that was successfully cashed on 5/8/This member has now received her refund and this matter has been resolved

I went into planet fitness to cancel my member ship and I asked the assistant manager that if I closed my account that day if I would have to pay the yearly feeShe said no if you cancel before February first that it would not be taken out of my accountSo I payed the 58$ to cancel and signed off on the paper workAbout a week later I notice on my account that the yearly fee had been taken out and I called and they said there was nothing they could do even when I explained the problemOne of the customer service reps even hung up on meTerrible customer service