Planet Fitness

Review: I signed up for the a monthly service for Planet Fitness and was told I could cancel at anytime. I was told repeatedly that all I needed to do was to let them know. I wanted to pay using a credit card and they insisted that they don't take credit cards and that I needed my bank account information. I offered to pay monthly in cash and they said I needed to pay through automatic withdrawalBefore leaving for college I told them in person that I wanted to cancel. They are now telling me that my cancellation needs to be in writing via certified mail! Yet they never told me that when I told them that I want to cancel. So after 2 months more of payments, I am still paying.Desired Settlement: $40 dollar refund for charges AFTER I cancelled

Consumer

Response:

---------- Forwarded message ----------

From: Revdex.com of Metro Washington DC<[email protected]>

Date: Thu, Nov 13, 2014 at 9:16 AM

Subject: Fwd: Complaint ID [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Nov 12, 2014 at 4:55 PM

Subject: Complaint ID [redacted]

To: "[email protected]" <[email protected]>

Review: Planet Fitness currently implements a policy wherein an existing member attempting to cancel membership, must cancel a full week prior (SEPT 25) to avoid an annual membership fee ($30), It was told to me it is on oct 1 every year when I attempted canceling on Sept 26th.According to the policy, as a customer I am being told that I must pay for another annual membership fee when I will no longer be a member during that calendar year. I believe this is unethical and the absolute wrong way to treat a consumer.When I attempted to talk to management staff, they assured me that they could do nothing about it, and gave me an email address ([email protected]) that apparently does not exist, or provide responses, according to other peoples experiences only.The reason I am filing a complaint is because I am not the only person upset about this policy, and believe the company should be held accountable to only charge consumers for a service.Desired Settlement: Refund/rescind annual fee (I am no longer a member and should not be charged for next years annual fee)

Business

Response:

Good Morning,

The membership agreement which all members sign clearly states that all $10 month members will be billed a once annual rate guarantee fee of $29 on the 1st of October, and must cancel by September 25th either by certified letter or in person. " If you have not cancelled your membership by September 25th, a rate guarantee fee of $29 will be billed to your account on or around the first of the following month and every twelve months thereafter that same rate guarantee fee will be billed to your account if you have not cancelled your membership. Your monthly rate above is guaranteed so long as you remain a member in good standing including all monthly dues and your Rate Guarantee Fee." Although **. [redacted] did indeed sign this agreement, we still will refund his rate guarantee fee to his card on file as appreciation of his membership. The fee is expected to be billed on 10/1/13, which we still attempt to stop beforehand, but it **. [redacted] does see it billed he should expect a refund within three business days.

Thank You.

Planet Fitness Office

Review: planet fitness has been charging my bank account for over a year. it was for 19.99 a month I somehow did not catch this till now. it was not for me it was for [redacted] that had went there she said she didnt know they would continue to take the mony out. so I called them and tould them to please not take the money from my account anymore they said there is nothing they can do over the phone I would have to go in to stop the account so I told them I would call my bank and have them stop payment on this so they said go ahead and it will get sent to collections so this is not right this is my account and if I say stop they should stop.Desired Settlement: for them to cancel this account and stop taking money from me.

Review: Planet Fitness requires that you provide only a "checking account" in order to join their facility. You are then obligated to a one year membership with direct bill to that checking account that you provided at the initial sign up. Planet Fitness does not notify you that your one year obligation is met and continues to bill your account. Planet Fitness is aware of how many times an individual uses their facilities. Planet Planet Fitness billed me for a year and I never once used their facilities. They never sent me a letter or email asking me if I was not satisfied with the club because they noticed that I had not been in. They just kept taking my money. When I noticed that they were continuing to bill me after the one year was up, I removed my banking info and called the club and told them I wanted to cancel immediately. They then added the "yearly fee" to my account and I had to pay it on top of another late fee for the month and another month, despite having never using their facility. I was then told that I had to come in to the club to cancel which is absurd, provided they allow you to freely sign up online. This is bad business and I am not only filing this report, I am going to tell everyone that I know that this business steals money from consumers.Desired Settlement: Planet Fitness needs to inform their customers of their one year obligation date in order to give them a choice in whether they choose to keep giving them money when they are not using the facility. They also need to incorporate online cancellation of membership and stop forcing people to come in like it is going to make a difference that the person is going to change their mind about the cancelation. The need to stop the fraudulent billing practices..Adding additional fees to your account when you have told them of your intent and wish to cancel their services.

Business

Response:

Dear **. [redacted],Thank you for reaching out to us to share your concerns in regards to the Planet Fitness cancellation policies. At this point in time it is true that all cancellations must be done either in person or by certified mail. In regards to your suggestion that Planet Fitness should allow online cancellations, we can certainly pass that suggestion along for you. From looking at your membership I can see that you did sign up for our Black Card membership which does have a 1 year minimum agreement. That agreement can be broken at any time with the buyout fee. After that one year the membership continues on a month to month basis. We also do offer a no commitment membership for $10 a month which is free to cancel at any time. Once again, thank you for reaching out to us. I will be sure to pass along your suggestion.Have a great day,[redacted]General ManagerPlanet Fitness11130 New Hampshire Ave.Silver Spring, MD 20904

Review: I was overcharged for my membership dues. PF stated that they attemtped to withdraw payment from my account on 10/17/2014. However,after speacking with my bank thay stated that an attempt to collect money from my account was never made on 10/17/2014 and that there was adequate funds availble for payment on 10/17/2014. There first attempt to collect money from my account was on 10/27/2014. I contacted planet fitness to discuss the issue however, was told in order to correct the issue I should just give another payment option. However this does not resolve the issue that I was charged fradulately and was refused to have my money refunded.Desired Settlement: Refund the amount that was charged to my card as an overpayment, Because the company did not attempt to collect money from my card as stated and verified by my bank.

Review: I became a member at planet fitness 6/2010. In or about April 2011 I had a house fire. I clef planet fitness to ask them can I cancel my membership via telephone. The rep on the phone told me she was canceling it now. In or about 1/2012 I recieved a bill for 188.95. I went into the planet fitness location and spoke to the manager on duty he stated my black card membership wasn't cancelled. I told him about my house fire and speaking to another rep whom said she cancelled it. He said I was responsible for them not having access to my account after I cancelled. They said from April 2011-August 2011 I had to pay 188.95 for monthly payments services charges and returned eft. My membership was only 20 a month no contract. I called their corporate number and they said they only sell franchises and can't help. I would like to come to some type of agreement and use them again. I don't see it fair to have to pay them when their rep said it was cancelled.Desired Settlement: I would like them to clear the monies allegedly owed on this account or accept a small amount to clear this alleged debt

Business

Response:

The balance was cleared off of the account and the membership was archived. The member can rejoin at any Planet Fitness if she wants to without having to pay any portion of the previous balance.

Review: I have a complaint with the new billing procedure at Planet Fitness.

I was told by my home club ([redacted]) that I can only update my payment information using a checking account and routing number. I sent an email on 3.2.14 which I didn't receive a response to, inquiring about the change and to see if debit/credit cards were still being accepted. I went to my club on 3.9.14 and spoke to an assistant manager named [redacted] about updating my information. I was prepared to give my checking account information although I was not comfortable providing it. He told me that if I had my debit card on me he would be willing to update my card information. I did not have my debit card on me so I reluctantly gave him my checking account info. I went back the next day on the 10th and spoke to [redacted], who I believe is the GM of that location. I told him that I didn't feel comfortable using my checking account information and could I update my debit card. He was willing to make the change on my account without an issue. A week later I noticed my monthly payment was taken out via my checking account and routing number. I sent an email through the website on 3.17.14 explaining the situation and I wanted to know if my debit card could be updated as my form of payment. I received a response from [redacted] which I took as members aren't paying on time for various reasons and getting fees, and this new way of billing ensures there are no issues with Plant Fitness getting their payment. I replied back stating that I didn't feel the billing procedure was fair and that I would cancel my membership. I went to the other club ([redacted], PA) that I visit on 3.18.14 and asked them about the new billing procedure. One representative named Erica explained the reason for the new billing procedure, and that this process was changing for everyone. Another representative named [redacted] (not 100% sure on the name) who seemed like she was a manager, but from another club stated that members who originally signed up using a debit/credit card could be "grandfathered" in using that same payment method. She also explained that payments are submitted on the 10th of every month, and that was the reason why my checking account was used for payment. I updated my account on 3.9.14 and had my debit card updated sometime after 5 pm on 3.10.14. She called my home club and tried to rectify the situation over the phone with [redacted], the assistant manager. She was under the impression that they should be able to update this information without a problem. [redacted] told her that I need to come down to the gym because the information was too complicated to give over the phone. When I arrived [redacted] showed me my account information which had "check" listed for the payment method, nothing listed for the primary payment field, and my updated debit card information listed in the secondary payment field. He stated that he was willing to help me out since I've been a member for a few years and allow me to use my debit card as [redacted] did, but neither he nor [redacted] had the ability to change that payment method field from "check" status. He stated that since the primary payment field is blank and "check" is selected, the system will try to withdraw a payment from the checking account which is not listed, than with withdraw from the secondary payment section. He stated that I will get late fees when this happens. I asked him if anyone had the ability to update that information and he said no. I advised him that I would try to contact their corporate office to see if anything could be done. I sent a reply back to [redacted] on 3.19.14 asking if there was any way my information could be updated on the back end since my home club was willing to work with me and my billing request, and I never received a response. I resent the email via the website on 3.25.14 and never received a response. I don't have any issues with any of the staff at either club; they have been great in explaining thinDesired Settlement: I just would like to have my method of monthly payment remain under my debit card information verses my checking account and routing number. Both clubs that I go to were willing to assist me with this request. I would hope that they would be just as helpful at the corporate level?

Business

Response:

After looking further into [redacted]’s account, he does

now have his debit card information on file at the [redacted] location. He was canceled out of the [redacted]

location on 4/30/14 as a transfer to [redacted].

I attempted to contact [redacted] numerous times via phone with no

response. I did leave him a message with

a means to contact me if he still had concerns regarding his account; I never

heard back from [redacted].

Review: .Today I was informed that my credit card at this location which they have on file was declined, not because of insufficient funds but because the bank shut the card off; about a month ago while on vacation my hotel room was broken into and my wallet was taken.

Upon my return from vacation I notify all I could remember who held my card that a new card was issue and I needed to give them a new card number. They were some I forget like [redacted], [redacted], [redacted] and now Planet fitness. Those I forgotten with the exception of Planet fitness emailed me to notify me that my card was decline and I called them with the new number, those company did not charged me a $10.00 fee for a declined card.

As I tried to explain to the General Manager Matt D[redacted] what happen, and to waive the $10.00 fee he refused because it was decline as insufficient funds when in reality it was shut off by the bank. At this point I requested to cancel my membership and was informed that the only way to cancel my membership I needed to pay the balance again not a problem I'll pay my balance but not the $10.00 fees. I am being held hostage with this gym because if I refuse to pay the $10.00 fee by not paying this fee Planet Fitness will continue to charge me monthly for gym service that I am currently trying to cancel, The General Manager Matt D[redacted] knows this and it disturbed me that he found pleasure that no matter what happens, he will get his money.

Note that I have a letter from the bank stating that some fraudulent has appeared in my account and that card will be shut off.Desired Settlement: To pay what I owe without the $10.00 fee or any other fee beside my regular membership fee and the opportunity to cancel my membership, so that I can go to another gym

Business

Response:

Thursday,

October 23, 2014Dear [redacted]:I am writing

in response to complaints number [redacted] and [redacted], which are identical

complaints against our business, Planet Fitness. The members filing these simultaneous

complaints share billing information and therefore experienced the same issue.Following the

first notification of these complaints, both members came into the facility,

without being contacted, to resolve the dispute. Unprompted, the offer was made to pay any

debt owed and resume use of their memberships with our Planet Fitness. I personally offered, as was indicated in the

original complaint, to eliminate any service fees for uncollectable billing and

accept payment for only the monthly dues outstanding. Upon provision of new billing information for

each of the accounts, the unpaid monthly dues were paid and the members have

resumed regular use of their memberships here. As a result,

we consider the matter resolved and see no need for further action or

intervention on the part of the Revdex.com.

Should our members feel otherwise, we will be happy to provide

documentation of their respective membership agreements and records of the

subsequent steps taken and conversations had.

I appreciate your notifications of complaints, and look forward to your

confirmation that these matters are officially considered resolved. Sincerely,Matt DGeneral Manager

Review: The representative at the store not providing the correct answer. I went to the store to cancell the members before my next month billing cycle. They are saying, I have to make the payment for the next months payment since the date after 10th of month passed and it won't matter if my billing cycle starts after. I had called and previously tried to cancel the members, I wasn't given the option to and told to come to the store location. I live in VA and the gym in [redacted]. Manager nor the other employee cared.Desired Settlement: Not get charged for the next months billing cycle that starts on 17th.

Review: I had obtained a gym membership with planet fitness back in the end of March approx (21st). At the time I signed the contract I had provided my debit card, but it was required that I provide my bank acct information in order to retain the gym membership and if it was not provided by April 14th, I was told that my membership would be canceled by them. I did not provide that information at the time of signing the contract and I did not provide it the 1 time that I was ever in there to utilize the facilities. By their position in the matter of having the bank acct info provided or lack there of I was under the understanding that my membership was canceled on April 15 of this year (by them.) on 6/01/14 however they proceeded to withdraw 39$ from my check card and then on 6/8/14 they withdrew an additional 59.98. As soon as I saw my bank statement and that they were withdrawing monies from my acct. I called them up to find out what was going on and they said that my account was active even though they had adamantly stated that my members you would be canceled if the required information was not provided. The manager refused to refund the monies.Desired Settlement: I would like All monies returned that were withdrawn from the card and change the deceptive practice of telling customers that you will cancel a membership even though you have no intention of doing so

Business

Response:

This letter is in response to the complaint you received about our business on 6/9/2014, with an ID of [redacted]. On March 28, 2014, [redacted] started a membership with Planet Fitness. He signed and initialed the agreement which clearly states his monthly dues will be automatically billed on the every month in the armount of 19.99. It is also stated that the membership is subject to an annual Rate Guarantee Fee of 39.00 on June 1 unless the membership was cancelled by the member on or before May 25th. The agreement discloses the member may cancel, in writing, at any time, to stop the automatic withdraws. **. [redacted] has never signed a cancellation form, his membership is still active. The cancellation policy was explained to **. [redacted] over the phone on 6/9/14 by one of the club managers. Our membership agreement does not state we cancel memberships due to members not updating their billing information. It is our practice to accept major credit cards or checking accounts for automatic payments. We accept debit cards as a convenience only and that is the method of automatic payment that **. [redacted] gave us permission to bill him by his initials and signature on his agreement. Please note all members are given a copy of their agreement when they sign.If you need additional information, please do not hesitate to contact

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Altough that is the contract that I signed, the employee that I signed the contract with SPECIFICALLY told me "I will take the credit card today but we need your bank account information. If you don't bring in your bank account information by the 14th or 15th of April we will cancel your membership. Now I do not know anything about your establishment. I took a short tour of your place. As far as all of your policies and procedures go, I only know what is told to me by you/your staff. So When YOU(planet fitness/staff) tell ME that YOU require information from ME Otherwise YOU will cancel MY membership. I ASSUME THAT YOU HAVE SOME POLICY OR PROCEDURE IN PLACE AND I have to abide by that, or my contract is void. When YOU tell ME something (as someone that is not familiar with the way you do biusiness) as a new customer, I trust and accept that as true regardless of the contract that I signed with you. I would have had no issues going in and canceling the contract through the procedures that you had put in place had your employee NOT told me that my contract would be canceled IF I did not provide the bank acct information.

Review: Today I was informed that my credit card at this location which they have on file was declined, not because of insufficient funds but because the bank shut the card off; about a month ago while on vacation my hotel room was broken into and my wallet was taken.

Upon my return from vacation I notify all I could remember who held my card that a new card was issue and I needed to give them a new card number. They were some I forget like [redacted], [redacted], [redacted] and now Planet fitness. Those I forgotten with the exception of Planet fitness emailed me to notify me that my card was decline and I called them with the new number, those company did not charged me a $10.00 fee for a declined card.

As I tried to explain to the General Manager Matt D[redacted] what happen, and to waive the $10.00 fee he refused because it was decline as insufficient funds when in reality it was shut off by the bank. At this point I requested to cancel my membership and was informed that the only way to cancel my membership I needed to pay the balance again not a problem I'll pay my balance but not the $10.00 fees. I am being held hostage with this gym because if I refuse to pay the $10.00 fee by not paying this fee Planet Fitness will continue to charge me monthly for gym service that I am currently trying to cancel, The General Manager Matt D[redacted] knows this and it disturbed me that he found pleasure that no matter what happens, he will get his money.

Note that I have a letter from the bank stating that some fraudulent has appeared in my account and that card will be shut off.Desired Settlement: To pay what I owe without the $10.00 fee or any other fee beside my regular membership fee and the opportunity to cancel my membership, so that I can go to another gym .

Business

Response:

------- Forwarded message ----------

From: Revdex.com of Metro Washington DC<[email protected]>

Date: Thu, Oct 23, 2014 at 1:06 PM

Subject: Fwd: Complaint Response: Revdex.com Complaint ID Number [redacted] and [redacted]

To: [redacted]>

---------- Forwarded message ----------

From: <[redacted]>

Date: Thu, Oct 23, 2014 at 10:17 AM

Subject: Complaint Response: Revdex.com Complaint ID Number [redacted] and [redacted]

To: [email protected]

Please find attached the official response of Planet Fitness of [redacted], PA to complaints number [redacted] and number [redacted]. These complaints, filed by members of our facility on 9/25/14, have each been resolved.

Review: I filed a letter to cancel and apparently you have to jump through hoops to end membership and I sent a letter to the [redacted] planet fitness and they did not , they should have two cancellation letters from me, but they say you cannot cancel unless you pay $58, and I was told you had to cancel by the 10th but according to the website if I pay a buyout fee I can cancel anytime, so they are absolutely lying! $58 buyout fee why? If you take 58 from the annual fee and the next month AFTER I tried to cancel because I did not come in and did not send certified mail, which I missed, or pay the 58? All I want is to be out of this club, for them to accept the 39 and 20 fees for the BUYOUT and leave me alone, period!Desired Settlement: I want them to use the 39 annual fee and 20 monthly membership for my cancellation buyout and leave me alone, thats it! Very simple, and this is for the [redacted] location, but they are not listed in the Revdex.com [redacted] MD [redacted] Phone: ###-###-####

Business

Response:

Dear [redacted] member [redacted] signed up for a Black Cards Membership at Planet Fitness [redacted] online. This membership is 19.99 a month with a 12 month minimum agreement. The billing for this member is processed through a checking account which was enter online by the member. The billing is processed monthly around the 17th of each month in the amount of $19.99. This membership also has Annual Rate Guarantee of $39.00 that is billed every June 1, which is clearly stated in the agreement. If the member wishes to cancel before the 12 month agreement is up, there is a $58 buy required to cancel. This is also clearly stated on the membership Agreement. This membership was electronically signed by the member. By the member signing the agreement, she clearly agreed that she understood and agreed to all of the terms of this membership binding her for 12 months.Thank you Planet Fitness [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There was no mention that one had to send a certified letter or come in and the issue is why should I pay 39 for a years membership when I am quitting? Makes absolutly no sense

Regards,

Review: I have made several efforts to sign up for automatic billing with planet fitness that have not gone through properly. despite my best efforts, to continue to do business with them and to connect them with the proper payment information, this has not worked out. I have used Planet Fitness' on-line forms and have also attempted to resolve these issues in person using a voided blank check. Throughout this process Planet Fitness staff has mismanaged materials and given me information that conflicts the materials they are sending to my home address and to my former home address. Four times I have been told by staff that the issues are resolved and each time it turns out they have not. The most concerning aspect of this process is the mismanagement of documents and a blank check. I brought a blank check to the [redacted] location in February of this year. A young woman who was working at the time told me that this was all that was needed to get me signed up for automatic billing. After receiving another notice later that month, I was told that I in fact had not brought a check in and that I had made a mistake in entering my information on line. At no time did anyone at the facility actually help me resolve the issue and short of calling me a lier directly, I have been told throughout this process that the problem was being caused by errors made by me. After following the staffs directions five times now, I plan to quit planet fitness. However, I am still concerned that they took a check associated with my bank account but have no record of it. They have also taken my credit card information several times. I am annoyed but - more importantly concerned about the effect that their mismanagement of my financial information could have on my bank account credit cards and or my credit.Desired Settlement: I would like a notice from the upper management recognizing this issue, reassuring me that they will take responsibility by training their staff to better handle peoples documents. I would also like to know that they will stop attempting to charge my cards and or bank accounts once I cancel. In addition I would like to be reassured that their disorganization has not had a negative effect on my credit score.

Business

Response:

[redacted] has been canceled out of our system as of 5/30/14. There will be no further attempts to bill her credit card or checking account; we do not have her information saved on file. Planet Fitness has not affected her credit score.

Review: I was billed a 39.00 charge on my account without my knowledge. When I signed up a year n half ago I was advised that I would only be billed the 39.00 1 time, I was never told that any of this would be coming out of my account, and I will be canceling my membership with them now. When I called I was told that if I canceled my member ship that I will not be getting my money back at all.My membership is 19.00 and it is always taken out on the 19th never was I advised about this and was not prepared for thisDesired Settlement: I would like to be refunded the 39.00

Business

Response:

I have attached a copy of the cancellation form for[redacted], The cancellation form was filled out on 6/4/14. In order to not be billed the annual fee of the $39, that the member has been held accountable for. The cancellation needed to be filled out on or before the 25th of the previews month. Also, on the cancellation farm it states the last bill date was 6/l/l4, which is the annual fee that [redacted] spoke about in her compliant. Also, I have attached the membership agreement form which [redacted] filled out online. The third bullet states that an Annual Rate Guarantee Fee of$39.00 will be billed each year of your monthly membership on or around the first of June, to the account on file in order to cancel the billing of this annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the previous month.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I feel that I need to reimbursed, I was told it didn't matter what date I canceled I was not getting my money back, so when I got in town I went and canceled my contract. I contacted them on the 1st of June. But because I 1 day late I would not get it back? that is poor business

Regards,

Review: I canceled my account in March 2014. The reason the date is so specific is because it was the week after my husband passed away (3/7/14). I continue to be billed every month, despite numerous calls to Planet Fitness, where they have told me that my account is canceled.Desired Settlement: I need to be refunded the amount I have been billed past 3/17/14 (wich is generous, as I know I canceled before then). Each time I call, I am told that my account is canceled, yet I am billed montly.

Review: When I signed up at planet fitness my contract and the gym said it was open 24/7. When I came back for winter break from college the gym was no longer 24/7 and with their hours it was impossible for me to ever get to the gym because of my job. When I tried to break my contract with them I knew there was a $58 buyout fee for breaking it early but since they broke my contract that stated the gym was open 24/7 I figured that breaking my contract would be much easier. Instead of listening to me and hearing my reasoning the two workers yelled at me and would not let me speak saying that I could essentially get over it and pay the money or let them continue to take money out of my bank even through I haven't been to the gym in 3 months. They are rude with no listening skills and they discriminate against you in a supposed "judgement free zone". They only want to help the people they like and will make you feel uncomfortable in a place where you should be able to be yourself. They told me it was a franchise and I could go anywhere but as I tried to explain that the closest one to my school was 2 hours away they said it was not their problem. They said other planet fitness's were open 24/7 and since I had signed up they had rewrote the contract essentially making my contract void. They also refused to give me a copy of my contract but instead said I could go back tomorrow and talk to their general manager. The time the manager was supposed to be in I am supposed to be in class three hours away. They were unreasonable and did not try and resolve my problems from the rude comments that have been made to me from the staff to breaking my contract.Desired Settlement: End contract without buyout fee.

Business

Response:

From: [redacted] Sent: Tuesday, March 31, 2015 2:34 PMTo: Kelly Mace; [redacted]Subject: Dispute Resolution ID # [redacted]To whom it may concern, As of today, we have informed [redacted] that we have accepted and completed the desired settlement in regards to the Revdex.com dispute #[redacted]'s membership with Planet Fitness will no longer be billed any dues, and there was no early termination fee charged. Thank you!-- Justin E[redacted]General Manager | Planet Fitness Winston Salem | GNT Management(w) (336) 788-5777(e) [email protected]

Review: Planet Fitness is trying to rip me off.My contract with them ended May 28,2014.And I sent my cancellation certified mail like they told me.I called and the person on the phone told me to put attention To the person who was the manager.Also they said to send it in 10 days before the date to avoid the annual fee of $39.95 or so.I did and followed with a call and was told they received my letter and that I had to pay the last monthly fee of $29.98 to close the account.I did and they notified me it was closed I tried to go online to ensure they did what they said and it showed I had no account.Two months later I was going through my credit card statement only to see they a pending bill of $19.98 from them.I called my bank USAA and was advised to call the business first and see if it was an error.I did just that and instead of answering my question they gave me a run around and began telling me I owe an annual fee and all these other fees for terminating my contract with them.I asked then why didn't you take that amount out instead and why wait 2 mths to start taking the $19.98 out of my credit card.And if I was to be paying this then why am I not charged a late fee.I realized I was getting nowhere as they were criminals and not intending to answer any questions why they still had my card info.I filed a fraudulent complain form and my bank Investigated the claim and won.I was given my money back and sent a new card while the other was cancelled.Now I received another letter that I owe membership fees of $59.98.I called and this lady Ann is giving me the run around that they have no letter and I didn't cancel.No matter what they are unethical and they are making up the rules as they go along and they need to be out of business.I'm not paying them because I cancelled that contract and they keep being shady that I might pay my money and they start this contract over againg.HELP!!!I need Planet Fitness out of my life.They are SCAM Artists.I regret this service.Who serves pizza at a gym...they suck.Desired Settlement: I want a certified email that my contract was cancelled before May 28,2014.Find the letter of cancellation and never renewing with planet fitness and All the people working at that desk in May and conning me to be fired.I want my information out of their database permanently.And their unethical practices investigated.Planet Fitness at Newark are a bunch of Liars and thieves and I don't want them to contact me ever.If I was wrong then why did they lose the credit card dispute.PF are frauds

Review: I have been billed since June of 2013 for services NEVER RENDERED. When I noticed the amount deducted from my bank account I immediately contacted the company. The company manager [redacted] (I could not get the persons last name) stated that although I have NEVER USED the service and I WAS GETTING BILLED SINCE JUNE 29, 2013. I will not get a full refund. Instead he offered to give me a 2 month refund and I MUST COME IN IN PERSON.Desired Settlement: I wish to get my FULL REFUND back in the amount of $270.00. Includes June 2013-Present

Review: Upon contacting PF I was advised that I had an outstanding balance of $120 due to an issue with your payment system being transferred to a new system as of 2013. My payment information never changed. I have been paying on this PF membership for over a year without using the facilities. I have been assessed return check fees. I spoke with [redacted] on November 14, 2014 who advised that PF changed payment systems which caused a issue with some PF accounts not being paid. I spoke with a man on the night of November 24, 2014 at approximately 11pm who advise that PF is not worried about loosing a customer. Customers drop their membership for all types of reasons. On November 25, 2014 I spoke with Manager Mary at approximately 2:20 pm who adv that she is not willing to do anything with the balance except waive return check fees. I advised Mary that may banking account is always in excess of $1,000.00. Therefore, if the payments were not going thru it was not because of the funds not being available. I advised that prior to November 24, 2014, I had not used the facilities since May 2013. I advised that my checking account information has not changed and PF was withdrawing funds as requested. I asked Mary to waive the outstanding balance because it was thru no fault of my own that the payment system had been updated, which caused the payments to not be withdrawn. I advised that I have been paying for services for over a year as a faithful customer that I have not been using. I asked her to consider the months that I paid for services but did not use the facilities as a wash for the months that were not paid for. I asked for her Manager she advised that there was no one above her. I asked for a Regional Manager, she advised there wasn't one. I would hate to have to cancel a membership for lack of cooperation from your staff. Being in management myself, I am very disappointed in the way that the situation is being handled. Please understand that it is not the money, but more so the principle involved and lack of accountability on the part of PF management. Please understand that this will not stop here. If I have to contact the franchise directly, I will. If I have to put something on Social Media, in the News Paper or on the News.. I will. I would appreciate a prompt response. Thank you for your attention in this matter.Desired Settlement: I would like a refund of the outstanding balance on my account. I would also like some type of restitution for this ongoing issue that has taken my valuable time. That email was what was sent on November 25, 2014. As of February 5, 2015, which was my last contact with Planet Fitness Headquarters, I still have not received a response to my calls nor emails. Not even an acknowledgement email. Very poor customer service!

In January, 2014, I was on the Planet Fitness website and noticed that a member could 'transfer' to another club. There were no details regarding transferring - just the ability to transfer. During the last week of January, BEFORE I transferred my West Springfield, MA, membership to New Port Richey, FL, I went into the WSpfld PF and questioned the girl who was at the desk about specifics of transferring: extra charges, length of time, etc. She responded that you could just transfer and transfer back whenever. It sounded like I could transfer for a day or so if I wanted to. Turns out she was poorly trained or not trained regrading transfers.I did transfer to New Port Richey on [redacted] When I tried to transfer BACK to WSpfld, I couldn't do it on the website. After several calls, I found out that there is a 3-month minimum transfer time. (Later I found this fact in the FAQ list which is in the bottom left corner of the home page if the Customer S I waited the extra month until April 29 and, again, tried to transfer back to WSpfld. On May 1, I tried to transfer my membership BUT when I read the AGREEMENT that must be signed (checked off), before transfer goes through,it says that I will be charged an annual fee on June 1. I just paid an annual fee in October and don't feel that I should have to pay an annual fee again. The [redacted] at the WSp facility was NOT very forthcoming with ANYTHING that I asked him. Since he shrugged and said he couldn't do anything more for me, I asked who would be the contact person above him and had to drill it out of him. He said that the only way to contact 'Corporate' was by an email: [redacted] with no specific department or person in charge.I feel PFs website is a work in progress and changes frequently AND it does not clearly state what happens when a person transfers AND/OR transfers back. The bottom line is that I should NOT have to pay another annual fee until October.Desired SettlementI want to transfer back to the WSpfld Planet Fitness WITHOUT having to pay a membership fee. Actually their website has this chart on it and it looks to me like since it is May 1, I shouldn't have to pay another annual fee until October.Join Date Annual Fee DateJan 1 - April 30 June 1May 1 - August 31 October 1September 1 - December 31February 1Business Response Hello [redacted]...I spoke to [redacted] and have changed her join date which would change the fee back to an October date which she requested and have given her 3 month credit on her billing. We also discussed the transfer process so that in the future she wouldn't have any issues. Thanks and please call me with any questions.