Planet Fitness

Clearly there website has the wrong information. Now they are not canceling my membership because I am "unreasonable". Great way to put it. Sure put my account into collections so when I go buy a house I have to pay you back because "Oh, we just do not have time for a good website developer". Also, this "franchise owner" seems to think my bank cares which business seems to have taken the money out of my account and they will just switch ot over because I was "unreasonable". You work with one Planet Fitness you work with them all. There are numerous complaints of this problem of not cancelling memberships. They do not. I did my year, I sent my certified letter, and guess what Planet Fitness messed up. 
Planet Fitness can find a way to correct their website issues that show where my home gym is according to this documents. Futhermore, my homegym was switched by corporate in May from [redacted] so it would of been impossible for me to swich gyms in July on my own due to their 90 day switch home gym policy, so explain that one to me or no wait send me another email, message me on Facebook (sorry you are blocked) and again why would I switch gyms one hour away from my where I live. 
Again, be like [redacted] back in the 90s doing he same thing to customers when you are closed and shut down for putting everyone and their mother in because they were so unreasonable for cancelling their memberships.

Hey [redacted],I hope your new location in ** is treating you well !!  The summers won't be as hot as Yuma of course.The [redacted] group has not gotten to open a PF location yet near [redacted].  This type of situation has come up before.  And normally a member then just sends...

us a letter via certified mail with a letter and copy enclosed so we can process a cancellation same day.If you can reply to this email with a scan of your current proof of address we can take care of that cancellation for you as you requested (your new ** ID with current address).  This will waive the $58 buyout fee normally associated with an early cancellation prior to the 12 month minimum term.  You could also send an email to the club directly at [redacted] with your info and scanned copy.We can then cancel your membership the same day as requested!!!Hope your new adventures up north continue to enrich your life and we are glad that we could resolve this concern.Thanks,[redacted]Regional Manager Planet Fitness

I received the attached letter from [redacted] this week. All has been rectified and I have provided the email correspondence with [redacted] below:[redacted],My name is [redacted] and I’m the Director of Operations for this territory. I want to apologize for the lack of information that was provided...

to you upon your sign up with our Black Card Membership. What you experienced is exactly why we train our associates to further explain that once the 12 month program has been completed it then will continue month to month with no cancellation fees after that point. This is not the information that you received and we would like to make it right for you. Our Manager, [redacted], at our Tempe location will be submitting a refund for you for the 2 months dues plus service fees that you just recently paid at the club totaling $60.90. He will be sending the refund to: [redacted].Maricopa, AZ 85138You should expect the refund check to be to your address by the end of next week. Thank you for your patience and we apologize for the inconvenience that you experienced with us.[redacted], Director of OperationsJeg/Tuc-Fit LLC Planet Fitness###-###-####

To whom it may concern,
I contacted Sabena D[redacted] on February 22, 2016. When I spoke with her she let me know that she had stopped payment through her bank and that the bank would be...

processing a charge back for the amount she requested. 
Sabena is not a customer of our [redacted] Planet Fitness franchisee. On July 16, 2015 at 3:43PM Sabena transferred her membership online to a [redacted] Planet Fitness which is NOT our franchisee's. I attempted to assist Sabena last Monday and explain to her that our business is not the one that has been billing her. She stated that she did not need any assistance further. She hung up on me and asked that we stop contacting her.
Please find attached record of Sabena D[redacted] transferring her membership and automatic payment draft out of our company location. Her complaint is generated at another Planet Fitness Franchisee:
EMAIL CONFIRMATION TO SABENA D[redacted]:
An Online Transfer Request has been submitted. The transfer information and proper procedures are listed below. Please ensure the member is eligible to transfer and is cancelled from their previous location.Submitted on Thursday, July 16, 2015 - 03:43PMHome Club: [redacted]Agreement Number: [redacted]Transfer To Club: [redacted]First Name: SABENALast Name: D[redacted]Email: [redacted]Member GUID: [redacted]
When she contacted our corporate office in New Hampshire, they were unable to assist her due to her being unreasonable and unwilling to accept assistance over the phone.
Please find attached the record of Sabena's conversation with our corporate office in New Hampshire, also a separate business/owner from our [redacted] AZ Planet Fitness.
Also attached are payment records for Sabena, showing that her payment was stopped after the July 17th of 2015 payment, due to her transferring her membership to another location.
This is clearly generated at the wrong Franchisee.
Thank you for your time.
Sincerely,Tell us why here...

[redacted],  I am surprised by the response you sent to the Revdex.com.  I thought we responded quickly and completed 100% of your initial request.Desired Settlement:                       To cancel the contract and stop billing me.  So just to confirm: We agreed to meet your original desired settlement in its entirety.  And your response was to reject it as you know would also like a check refund that was never listed?  Again, I am sorry for this confusion, but this could have been avoided if you were to reference the original agreement you received when you joined.  Where it covers that it would have been best to cancel in person at the club, but after moving you could have sent a certified letter to the club with proof of address which would have still waived the buyout fee as you live more than 25 miles from a Planet Fitness.  All of these member protections are in your agreement.  You never sent even one email to the Planet Fitness club or anyone at PF before.  I just want to be clear on your new conditions were because you could not solve it with us as you said, however if we never get a contact email or letter from you it is responsibly unfair to say that.  If you had ever contacted us by email this exact issue would have been avoided.  We will fulfill your original desire exactly as you wish.  We can not reasonably fulfill your additional request.  I am sure the Revdex.com would agree that if a business does exactly ad requested, and then the individual would like additional things, that it is highly strange.Thank you and have a great week !!

After speaking with [redacted] over the phone today (

dashed; border-bottom-color: rgb(204, 204, 204);">July 28, 2016) we have resolved his complaint.
Our memberships operate on an automatic withdrawal basis and every month the draft was being declined due to the billing information being a prepaid checking account which is invalid. Both staff and member were unaware of this issue at the time and [redacted] was making payments after the 17th of every month to balance the account. Due to the varying dates in receiving payment a service fee had been applied to 2 of those payments as the money was received after our grace period. On the April payment that [redacted] made, it was applied to existing service fees rather than to the membership dues, and staff failed to inform him or make this clear. 2 days later on 4/26 our system collected the still outstanding balance. This initiated a back and forth for the next few months of payments, waives, and drafts in attempts to balance [redacted]'s account and set up for proper billing in the future.
After speaking with [redacted] and reviewing every payment and line we have to date received $208.91. There has been a total of $20 in service fees waived on file. With service fees aside, this results in an over payment of $29.98 ($208.91 - $178.93) to his membership dues. We agreed that this was close enough to cover the next 2 months (August and September ($39.98), with the next payment due on Oct 17th, 2016 for $19.99. [redacted] agreed to update all of his billing information prior to the Oct 17th draft with a non-prepaid checking account and fresh CC information to ensure proper drafts going forward. I have removed all of his previous billing information to avoid any other potential issues between now and Oct.
[redacted] was very receptive to my call and we ended on a good note. We look forward to continuing to provide our services to him for years to come.

This business place is trying to cheat me. They continue charging my credit card even after I told them to cancel my account. The contact time was over but still they are charging into my account. I cancel my account because they were pushing me to give them my bank account number instead of credit card otherwise they want to charge $10 extra on my credit card. I refuse to do so and told them to cancel my account, they said okay but I found they are continue charging my credit card. I call them back and asked them why they are continue charging my credit card they said they could not find any cancelation request in my account. I want them not to charge my card any further and cancel my account from April 23rd 2014 the day I told them to cancel.

Good Afternoon,
We have reached out to this member directly and are willing to refund his Annual fee. After hearing this he has decided to remain a member with us. This issue has been resolved. Thank you and have a great day.

Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!!

Do not sign up with planet fitness. They are akin to a roach motel. Once you get in you can not get out. They will charge your bank account and not let you use the facility. My father passed away and I had to drive hundreds of miles to the city where he passed away. I fell behind one bill and since then they have been taking advantage of my situation. They have collected money for several months of membership, added fees and denied me access to the gym. Meanwhile they are continuing to take money out of my account. They are a bad business to do business with. I am a U.S. Veteran and they have no respect. I have only used their gym 3 times out of the many months I have been a member. Their contract is deceiving. It is written in their favor...not yours. Please do not join. Go to Blast instead if you are looking for a good place to do business. Planet fitness is rude and ruthless. And, they will talk to you like a dog as they have done to me on many occasions. Do not give them your bank account number under no circumstances. You may regret it. I did! I have been trying to cancel, but they will not allow it. They make you jump through unbelievable hoops to cancel. It is almost impossible. If you don't believe me then research it for yourself before joining. Please read the fine print of their contract before signing. Here is a link to a site that will show you how difficult it would be to cancel your membership if you don't take my advise. http://www.wikihow.com/Cancel-Planet-Fitness-Membership. This is the worst company I have ever done business with in my fifty one years. The location I regret joining is located at [redacted] West Peoria Avenue, Phoenix Arizona, 85029

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I see the kind gesture of waiving the $58 fee but this has been on going since January of 2015. I would also want to be refunded for those (3)months you charged me since it took a third party to escalate the situation this far. 

Regards,

Terrible staffing, rude and horrible people skills. I am pregnant, and pay for the black card membership so I pay for the tanning, massages and total body toning, so I expect to use them! after my work out I went to use the tanning. I was giving a room to tan in and started to undress to go in the bed when, I had a knock at the door, I was asked if I was pregnant, which I am, 24 week clearly showing and have been for the past 3 months. they said that I was unable to tan that I need a doctors note. okay, why didn't I get that info before I was naked about to tan or months ago? their approach was unprofessional, terrible timing and very late. I had been tanning for months I had even spoken with a staff member about my tanning and nothing was wrong to planet fitness until now? they need some training on how to properly handle these situations, and start having some constant rules! then when I had gone to the front desk to talk more in depth about what the problem was they talked down to me making me feel that I don't belong at a gym period. they make remarks about my parenting and when I had asked to down grade my membership or cancel they would not allow me to do so with out paying there 60 dollar fee. which I should not have to pay because they should have informed me of this rule they have a long time ago about 6 months when I signed up for this membership. i'm very unhappy and very uncomfortable I will never return to this gym not how they run it and there slogan is "you belong" maybe they need some training on how to make the customer feel that there motto is sincere.

Review: Member of planet fitness for a year after a few months a I stopped going to to a busy work schedule but planned on going back to work out, I never did though. When I joined I was told I was signing a year contract that would cost $60 to cancel or if a year went by it would end and to stay a member I would need to read sign. Well a year has passed and I'm still being charged, they will not reimburse the money they took out of my checking and they make you use a checking account to join because it take a stop check by the bank to end this membership so far they have taken 2 months in dues out which is $40 that I'll never get back. This is a very dishonest and fraudulent business practice and there is nothing I can do about it without me having to stop the check and be out more moneyDesired Settlement: End my membership for ever, stop other people from being taken advantage of and get my $40 back

Review: I cancelled my membership that was no commitment 2 days before the next billing cycle only to be told that I am still going to get charged for the next month. I was told by the employee that there was nothing I could do about it, it's just the way it is.Desired Settlement: I don't want to be charged after I had cancelled.

Business

Response:

[redacted] cancelled her membership on 6/14/2016. Per her membership agreement it states that the club requires written notification by the 10th of the month delivered to the club in person or postmarked via certified mail to the club address. She will not have any further charges.Thanks,Amanda S[redacted] General Manager

Review: Planet fitness refuses to cancel my membership and continues to debit my checking account despite multiple requests to cancel membership. I complained multiple times to local planet fitness ([redacted] and they refuse to respond to my requests to cancel membership. I went into my local planet fitness at above address after I was in car accident in May last year (2014) and had fractured hand. I filled out membership cancellation paperwork with their employee because of my fracture from the car accident. He said all charges to my checking account would cease and there would be no cancellation charges. Since then I have continued to have $10 monthly charges taken from my checking account every month. I've called them and they have not been helpful over the phone. Already filed one Revdex.com complaint with no response several months ago - maybe it got lost in your system?. I am now filing another complaint with Revdex.com. I want membership cancelled and refund of all membership fees since May 2014 (12 months x 10 months = $120 ).Desired Settlement: Cancellation of membership. Refund of $120 in membership dues.

Review: My husband and I joined Planet Fitness in January 2014 We were never able to use the gym because it was too far away. When we tried to cancel by phone, the girl told us to send a letter of cancellation. We did so immediately. Our bank card was still being charged. I tried their website but was not able to cancel there either so I called their corporate number and was told I didn't send a registered letter. She said read the contract on the internet. I feel these tactics are meant to collect fees from people deceptively.Desired Settlement: I would like my account and that of my husband's [redacted] to be cleared of the 59.00 we are both still being charged.

Business

Response:

Thank you for forwarding the complaint. I have enclosed copies of the membership agreements and documents showing the balances past due. To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires writtennotification by the 10th of the month delivered to the club in person or preferably via certified mail. Any monthlymembership can be cancelled upon 30 days written notice. Changes to your billing account must be made by the 10th ofthe month to become effective for the billing on the 17th of that month.The charges that were returned were due to disputed bank charges. This started with the annual membership fee which comes out every October 1st per their membership agreements (attached). If [redacted] and [redacted] have sent in a certified letter to the facility and can provide received receipts we will gladly work with them to resolve this issue if these charges were in mistake of Planet Fitness. We do not accept cancellations over the phone per our agreements.

Review: planet fitness is having a pre membership sale. I signed up and realized it wasnt a gym I was looking forward to joining because their website is so vague when it comes to describing what kind of gym it really is.So I go to the facility to let them know I want cancel before im charged since the gym aint supposed to open till the end of this week and they tell me I will still be charged on the 17th of december for a gym membership that is not even open yet after I paid the $1 startup fee . I feel like im being bullied into paying for something I have no interest in joining,let alone even step foot into because the place isnt even open yet!!! thank youDesired Settlement: basically I dont want my credit card charged for the 10 dollar monthly membership fee to attend a gym that is not even currently open in which the company doesnt explain the type a gym it is thank you

Business

Response:

I have attached the membership agreement for member #[redacted].

As it states in the membership agreement, under the 5th bullet point,

“To cancel your monthly membership and stop the monthly billing on the 17th

of the month, the club requires written notification by the 10th of

the month delivered to the club in person or preferably via certified mail.”

In this situation member number [redacted] had signed up on

December 3rd 2013, which then gave him 7 days to come into our

presale location to cancel the membership to not be billed on the 17th

of the month. The member canceled the membership on 12/15/13 and has access to

the facility until January 16th due to being billed for the month.

If the membership had been canceled on or before the 10th of the

month the account would not have been charged.

If you have any further questions please feel free to let us

know.

Thank

you,

[redacted]

Planet

Fitness Regional Manager

Review: I cancelled my membership from this Planet Fitness on August 10th. I was ensured that I would not be charged the monthly rate of $20 a month no longer. I was charged on August 17th. I then called the club and they explained that it was not processed and that it will take two weeks for me to get my refund. Three weeks went by and I still did not receive the refund. I reached out to Planet Fitness' corporate office and Butch (territory manager) reached out to me and we agreed that he would send me a check for $20 and a $58 refund for the buyout fee I had to pay for a total of $78. It is now a week past when the check was supposed to arrive. I feel as though I will never get a refund.Desired Settlement: I would like my $20 back for the membership I cancelled and the buyout fee of $58 to be refunded just as Butch promised me.

Review: I called Planet Fitness the end of May to cancel my membership before the beginning of June so I would not have to pay my annual maintenance fee. Amanda informed me that the automatic withdrawal process was already in process and she could not stop it from withdrawing my maintenance fee from my checking account. I asked if she would be able to refund my annual maintenance fee because I was canceling my membership and she told me no. I stopped automatic payments from my checking account because I wanted to cancel and have not used their services since May. She informed me that I needed to go into their facility to cancel the membership. I continued to respond to their text messages stating I wanted to cancel and they have not cancelled my membership. Yesterday I finally called and talked to Amanda. I explainedl that I have been trying to cancel and she told me she would wave the late fees if I came in before the 10th and that all I would have to pay is $10,00, I went in today to cancel my membership and was informed by Amanda that she could not wave the maintenance fee only the late fees and that I still owe $49.00. I told her I would pay the $10.00 but not the maintenance fee because I have not used their facility since May and the maintenance fee is an annual fee for June 2016 to 2017.Desired Settlement: Cancel my membership and adjust billing so I don't have to pay for a maintenance fee for the facility when I'm not using it.

Review: I no longer live in the area of this gym, Planet Fitness. Planet Fitness refused to cancel my membership over the phone. Employee stated that I could only cancel in person or in writing. I sent a letter to the "home gym" cancelling my membership in February 2016. Planet Fitness failed to respond and continued to take the membership dues out of my account. I contacted the corporate office, and they reiterated that I needed to cancel in writing. I told them that I had done that, and they said that it might take 30 days to cancel. Now I have been charged again, 60 days later. Please stop stealing money from me, and cancel my membership.Desired Settlement: I want this last charge reversed and my membership cancelled.

Business

Response:

To Whom It May Concern:We received a letter from the Revdex.com for [redacted]. Mr. [redacted] has stated he has tried to cancel out his membership at the Hermitage Planet Fitness by sending a letter. We have not received a cancellation letter from this member. The membership agreement states, that in order to cancel a membership you must cancel at the location in person and/or by sending a certified letter. We have no record of Mr. [redacted] doing either. We would be happy to provide Mr. Fry with a copy of his membership agreement. At this time we have cancelled [redacted] at the Hermitage location. If you have any further questions feel free to contact me via email at [redacted] or by phone at the number listed below. Have a great day. Thank you, Danielle B[redacted]

The business lied to me about moving locations and told me I could get out of my contract at any time with notice before the next month. I received a flier in the mail advertising a cary location of planet fitness with a special. When I called the location they told me it had not opened yet and I could use my special at the western Blvd location. I signed up for a 20$ a month special I was told that If I told them before the next month I could get out of my contract. They told me they would move to the cary location with all new machines and tanning beds. Months later when they had still not moved I came in to cancel my contract. I was told it would be 58$ to get out of this contract that It was a year long contract. Once again I was told when I signed up I could get out of the contract with no fee if I told them before the first of the month. I told the lady at the desk that this is what I was told and that I signed up on a special that was on a flier and she said "there was no special in may there was a special for the cary location that you can use when the cary location you signed up for a 12 month contract at this location." I am a very honest person and also very careful when I sign up for things I would have NEVER signed up for anything if I remotely thought that was the case. I was told the complete opposite. I paid the 58$ free but I am still very upset that I was lied to. I feel like I was tricked and I was definitely misinformed. I do not think I should have had to pay this fee being as I was told there was no fee just a notice before the next month to get out. I really hope they are not doing this to other customers. Desired SettlementI would like my 58$ back because I was lied to and I would also like an apology. Unfortunately due to unforeseen structural issues in the floor of our new location there has been delays in the opening process. I will gladly accept someone saying I am lying about moving (and spending over a million dollars to make the move) then to have something happen and injure anyone. I believe this person was refunded and if not please have them contact us.