Plaza Auto Mall

The disposition fee is a fee to offset the banks expense to sell the vehicle at the end of the leaseThese expenses may include vehicle cleaning and reconditioning costs, vehicle inspection fees, transportation costs, storage fees, auction fees, administrative costs, and the funding costs until the vehicle is finally soldThis fee is always outlined in the lease agreement and will never increase or decrease at the end of the leaseIn addition, it should be noted that the disposition fee is not a fee that is imposed by Plaza HyundaiIt is in fact a fee that is imposed by Hyundai FinanceIf the customer wishes to dispute the disposition fee, they would need to get in touch with Hyundai FinanceTo be clear; the fee has nothing to do with Plaza Hyundai

Revdex.com:At this time, I have not been contacted by Acura of Brooklyn regarding complaint ID [redacted] .Sincerely, [redacted] ***

It should be noted that the customer did not mention any Honda Accord that the owned, or email/coupon that the received until the deal was already done and they were coming to pick up the carEvery incentive that they wanted applied was brought to our attention after the fact With that in mind, the [redacted] informs me that he is in touch with the factory to see if there are any concessions that we can make for the customerHe will be in touch before the end of the week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answee]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Auto plaza mall's response is unacceptable and I am taking this matter up with consumer Affairs
Sincerely,
*** ***

As mentioned previously, the *** *** himself informs me that nothing was brought to his attention until after the fact - specifically, several days after when the customer came to pick the vehicle up
Regardless, we are currently talking to the factory to see if there is anything that can be done as a courtesy to the customer

I understand the customer's frustration, but there simply is not any indication of misrepresentationIt is no secret that any credit inquiry pertaining to a financing application counts as a 'hard' inquiry
Plaza Hyundai stands to gain nothing by not removing the credit check from the customer's reportI would be more than happy to assist the customer in getting this achieved, but it simply is not possible

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no indication on that application that stated it would be reported as a HARD INQUIRY on my credit report(s) and furthermore I asked *** specifically before he ran the check if it would be a SOFT INQUIRY, *** insisted that plaza auto mall would not affect or even show up on my credit report(s)So again, I was lied to as well as the application NOT stating that the inquiry would in any way affect my score, nor would it be reported as a HARD INQUIRY on my credit report(s).
In closing, again I am not satisfied with this outcome, plaza auto mall has still not taken steps to remove this HARD INQUIRY from all three of my credit reports
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The disposition fee is a fee to offset the banks expense to sell the vehicle at the end of the lease. These expenses may include vehicle cleaning and reconditioning costs, vehicle inspection fees, transportation costs, storage fees, auction fees, administrative costs, and the funding costs until the...

vehicle is finally sold. This fee is always outlined in the lease agreement and will never increase or decrease at the end of the lease. In addition, it should be noted that the disposition fee is not a fee that is imposed by Plaza Hyundai. It is in fact a fee that is imposed by Hyundai Finance. If the customer wishes to dispute the disposition fee, they would need to get in touch with Hyundai Finance. To be clear; the fee has nothing to do with Plaza Hyundai.

In response to [redacted]’s complaint, A fingernail-sized dent was noticed on the car on the evening [redacted] took delivery of his Sorento. When this was brought to our attention, we offered to postpone delivery until the following Monday so that we could have the dent addressed, but [redacted]...

insisted on taking the car home that evening. An appointment was made for him to bring the vehicle back on Monday for dent removal. [redacted] never showed for his appointment on Monday. He appeared at the dealership on Tuesday and dropped the Sorento off, however he had no appointment for Tuesday and nothing could be done for the dent at that time. We offered to schedule a new appointment to have the dent removed directly at his home. He agreed, and as a courtesy we drove the vehicle to his home to save him the trip of coming to pick it up. At that time Plaza Kia did provide him with a document guaranteeing we would fix the dent. We have always intended, and still intend to, honor that promise. When we attempted to schedule the home appointment for dent removal, [redacted] said that he could only do it on a Saturday – however this type of service is available only Monday through Friday. We explained that it would only take about 25 minutes for a dent so small to be repaired, but it had to be done on a weekday. [redacted] stated he would let us know as soon as his schedule allowed for a weekday appointment. About a week later, [redacted] suddenly returned with his vehicle to the dealership, demanding that he be able to return his car. It was explained to him at that time that nothing of the sort could be done at such a late stage, that the Sorrento could not be refunded or exchanged, and that he was essentially surrendering his lease. [redacted] insisted on leaving his vehicle behind anyway. At this time, we must assert that absolutely no physical altercation took place at any time. When it became clear that [redacted] was intent on leaving his car behind and surrendering his lease, Claudio P[redacted] accepted the keys and bid [redacted] goodbye courteously. We are now in possession of his “grounded” vehicle and we’re not sure if he understands that he must continue making lease payments if he doesn’t wish to default on his loan from the bank. These are factors that are out of our control. We can offer him the following options: 1. Return to Plaza Kia to pick up his vehicle and we will attempt to reverse the “grounding” that occurred automatically when he left the car behind. We will also guarantee, once again and as always, that the dent will be repaired. 2. Trade the vehicle for a different vehicle – pending value assessment. With this option, [redacted] must keep in mind that there will most definitely be negative equity on the Sorrento. Beyond options 1 and 2 described above, [redacted] may choose to deal directly with Kia Motors Finance to sort out additional options.

It should be noted that the customer did not mention any Honda Accord that the owned, or email/coupon that the received until the deal was already done and they were coming to pick up the car. Every incentive that they wanted applied was brought to our attention after the fact.
With that in mind,...

the [redacted] informs me that he is in touch with the factory to see if there are any concessions that we can make for the customer. He will be in touch before the end of the week.

[redacted] was offered a credit toward future service because he declined to allow us to inspect his vehicle. In order to resolve this complaint we are prepared to offer a $100.00 gift card to offset [redacted] expenses.

[redacted] agreed to an Excess Wear & Tear protection contract. He has been making payments in the amount of $225.43 since December of 2014. Once the contract is signed and the vehicle delivered, we cannot retroactively change the terms. If required, we can provide copies of [redacted]’s signed...

contract.

This complaint was resolved offline with the customer and manager.   Thank You   Vera N[redacted] Human Resource/Payroll Assistant Tel: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. My response is attached to this email along with my evidence.
Sincerely,  [redacted]

[redacted] received his refund check on 6/**/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]My issue is that it was not explained to me that pre-payment was required, and that my car would be held for 7 days. Strangely enough, the glass arrived the next day. I think that is highly suspicious. We can close this case, however, I would like to have my issue posted as a comment. I believe that it is illegal to hold a car and demand pre-payment without previously explaining the terms of the purchase. Plaza Toyota needs to be clearer with their policies before asking customers to make a decision.
Sincerely,
[redacted]

Sorry for any inconvenience. The refund was issued on January [redacted] 2016 in the amount of $500.00. It will be delivered via [redacted] to the address provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have to inconvenience myself to bring in my vehicle on the days that I work and honda left me stranded without a car and there is no timetable for when my car will be ready 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]