Plaza Auto Mall

I am very upset with the quality of service on my 2015 genesis 5.0. It has been 28 days now and my car is still not fixed. This is absolutely unacceptable. My insurance company is reaching the limit of how long they will pay for my rental so I will have to start paying. I'm extremely disappointed with the service department as it was only bad gas, and they still havbt been able to fix it correctly. I have waited long enough and I need my car back or a different car to drive. I work in the hospital for nyc and I must be able to commute to work. First the service department said they needed to replace a valve, then they said they needed to replace a header in the engine. I want to know why no one has any answers when j call and why the cars engine wasnt thoroughly inspected so all parts could be ordered at once. There is no reason the car shouldnt have been completed in 2 weeks. The service department should have known that they needed one valve and one header weeks ago. Because of this experience I will not be recommending hyundai to my friend's and I honestly do not want my lease anymore. This kind of service for a genesis customer is deplorable.

Review: Acura of Brooklyn is located in a Plaza Auto Mall, which also houses Honda, Kia and Toyota. When I visited this dealership back in August, I had an unfortunate experience because I was sold my first car by Richard J[redacted], a salesperson who I later found out didn't work for Acura but for Toyota. I leased the RDX with Richard and the sales manager Eva and while completing my paperwork, they kept insisting I put down $2,000.00 dollars more than I intended because it would lower my payments. I ended up paying down the extra money because I figured they sincere in what they were saying. After being in the dealership for about 5 hours, I completed my final signing with the finance manager, Duane, who stated that the amount that I put down was a bit much, but did not pose an alternative for me, which made me think that nothing could be done because the sale already went through.

When I left the dealership, I didn't feel right about my purchase but again, this is my first car buying experience so I didn't think anything could to be done to reverse my contract. A few weeks went by and I contacted Richard to ask him a few questions that we didn't go over during the signing and I find out that he doesn't work for Acura. This is when I really started feeling uneasy about my purchase.

After doing some research and speaking with my friends and colleagues, I found out that a consumer has 90 days to return or renegotiate their contract if they aren't satisfied. I contacted Acura last Wednesday, 11/*/15, two months after my original purchase and spoke with a sales manager named Robbie who insisted that I come in that Friday morning, 11/*/15, to see how he can make some adjustments. The conversation made me feel better and I was sure something was going to be worked out in my favor. Friday morning comes, and I'm at Acura bright and early only to find out that Robbie would not be coming in until mid-afternoon, which left me with the only option of sitting down with Duane, the finance manager I originally met with back in August. Duane told me that I was two months too late and that nothing can be done for me, and had I come in a month earlier, I would have been able to get a refund on the additional money I ended up putting down in August. I was more than disappointed, and told him I felt bamboozled because I was sold the car by someone who didn't even work for Acura, and instead of him trying to ease my frustrations, he kept trying to correct me saying I was using the wrong terminology. Seeing that this situation wasn't going to be rectified, I got up to leave and while I was walking out, Duane added insult to injury when he made a joke about my situation saying, "[redacted]"Desired Settlement: Partial refund or upgrade to the tech package inside my car.

Business

Response:

This complaint was resolved offline with the customer and manager. Thank You Vera N[redacted] Human Resource/Payroll Assistant Tel: ###-###-#### Fax: ###-###-####

Consumer

Response:

I met with the branch manager, Mr. Robbie S[redacted] and he rectified my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was very dissatisfied with the response from Toyota in reference to my complaint because the situation has escalated to a totally different situation. I believe that I was mistreated as a woman and my car was sabotaged by the mechanic who performed service on 4/*/13 so that I could not leave the dealer-ship (Plaza Toyota) with my car. I will attempt to explain. On April *, 2013, I dropped my car off at the Plaza Toyota and explained what was going on to see if they could let me know what the problem was. My car was moving very sluggish and would take a few seconds to a minute to move when I pressed on the gas. Also when starting the car, it would not start up normally, I would experience little noise at start up. I told this to the Service Manager, [redacted]. My car did not have any lights on, nor was it not working/ functioning. Upon the diagnosis, they explained that I had contaminated gas (exact words by [redacted], good news, you do not have diesel fuel, but it looks like the gas is contaminated). To which I replied, ok, so what's the next step? He then told me the cost of the repair, explained that it would not be covered under the warranty. The estimated cost was $435.50. I was astounded because I did not have that kind of cash just laying around. So, I decided to decline the repairs and take my car somewhere else. So I called [redacted] and told him to leave my car the way it is, that I would take it elsewhere. On 4/*/13 when I went in to pick up my car, the check engine light was on as well as the track off light and the car was shaking uncontrollably and would shut off. This was not the condition I left my car in. I went in and asked [redacted] what happened to my car, that this was not the condition it was in when I dropped it off. He could not give me an answer. My car could not move so I had to leave it at Plaza Toyota for it to be repaired. Now, what seemed as a strange thing at the time was that when I took care of the diagnostics bill, it stated that code [redacted] (Catalytic Converter) was found and should the customer return with that problem in future, repairs would not be covered. A theory since I have no proof, diesel fuel was placed in my car and this clause was placed on the bill to prevent me from using the warranty to repair my car. I would have too foot the bill in cash/ credit for the repairs. Also, as you will see from the diagnostic readout when the repair was done on 4/*/13, there was not reference to code [redacted]. When the repairs was completed, I was sent on my merry way. Two weeks later, the check engine light and the track off light comes on. When I take the car back to the dealer-ship for repair I am told that my catalytic converter has to be changed and they then state on my paper work that it is due to contaminated fuel (diesel fuel) in my tank. I was never shown the fuel so that I could confirm what type of fuel was in my car, I can only go by the performance of my vehicle and the condition I dropped my car off. I demand that an investigation be done. Firstly, to review the attached paperwork to see if it makes sense. Second, to see if the gas that was taken out of my car was ever tested to confirm contamination, and as such to be labeled as diesel fuel. Hence confirming that the damage to the catalytic converter was made with gas that was in the tank (bought by me) or the gas placed in my tank at the dealer-ship. I need my car repaired at this point and as soon as possible. I believe that Plaza Toyota is responsible for the problems and should be held accountable. Also, I stopped by the gas station were I got the gas (BP Amoco on [redacted], [redacted], **) and they said that they received no complaints of contaminated gas for the week I picked up the gas from them. Please let me know how soon this issue can be investigated and resolved. I contacted Toyota and Plaza Toyota did contact me but still maintains that nothing unusual took place and that they are not responsible for the repairs to my car.Desired Settlement: I would like Plaza Toyota to repair my car with no cost to me, especially since no evidence was shown to me and I don't know what kind of gas was placed in my car when I attempted to pick it up. The car could not be moved and I had to leave it to be repaired. The documentation at that time never indicated that the catalytic converter was affected. Approximately two weeks later the check engine light and off track light came back on, and that is when I was told that the catalytic converter was under its threshold.

Business

Response:

Tried calling [redacted] but could not get through and left a voicemail. I have been working with the Service Manager in Toyota regarding this case. He told me that, because [redacted] declined repairs on her car when we had diagnosed it as needing them, Plaza cannot be expected to pay for the repairs now. Nothing untoward has happened to the vehicle while here, and I do apologize if [redacted] feels that the vehicle was sabotaged. Plaza Toyota will be more than happy to perform the repairs that [redacted] is seeking, but unfortunately, we will not be able to cover the payment for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: on this date 07/**/15 I took my Toyota Tundra to be service, before it was work on some one check my tundra all around for any thing missing or damage, as far as I know every thing was good, if they was any thing wrong they would have showed it to me. at this point the service was over, the lady that take care of the service call me and tell me every thing was done, I went with her to pay for the service. I must say I know how it works there because I was going there from 04/**/08 now one of the men brought my truck to the front of building I look around it talk the guy and drove home and park in front my house, as I was going in I look back to see if the side view mirror and windows were ok. that is when notice the left rear hood cap was missing, I came in side and call the lady that take care of the service to let her know about the missing hood cap but she did not return my calls, so I call to speak with the service manage, I did speak with him and he told me to bring the truck down he want to see it for him self, I did and he said to me he will order the part because there don't have it in stock. then he said to me I will do some thing better when it come in I will ship it to your house, I said ok, from that time four to five ago I was calling to let them know I did not received the hood cap and having a hard time to speak to some one what to do.so here is were I am at.Desired Settlement: I am only seeking replacement of the hood cap, nothing moor. thank you

Review: I purchased a car from Hyundai Plaza Auto Mall in August **, 2015, my salesman James rushed through the sale, after driving off from the dealership I realized that my registration sticker was not posted on the car windshield the way it should have been and my insurance card had the wrong effective date (it was effective for the next day 08/**/2015). I made a call to the bank that granted me the loan to set everything up for my first payment. After speaking with the bank for an extensive amount of time, they informed me that they have NO RECORDS of me and referred me back to the dealer. When I went back to the dealer the manager informed me that the paper was submitted to the bank and is pending approval and may take another week or so for my information to show up in their (the bank's) system. He then informed me that everything will all be taken care of by the next payment and that I had to make my first payment there at the dealership. I made the payment. Time came for the next payment and I went thru the exact same situation again with the bank and the dealership. I called the bank for make my third payment and the bank had records of the loan and took my payment. They also informed me that I was 32 days past due(which affected my credit) and they never received any payments from the dealership and then referred me back to the dealer. When I went to the dealer on [redacted] and explained to them what the bank told me, Anna assured me that she would take care of everything the following day. She took photo copies of my payment receipts and said she would forward it to the bank and speak with them in regards to my credit being affected and would follow up with me the next day. Long story short nothing was done, I went back to dealer and Anna informed me that the check was faxed on [redacted] and she did not know why the money was never sent to the bank back when I initally made the payments and that there is nothing else she can do until the bank receives the money. I'm currently still waiting closure.Desired Settlement: I need the situation fixed/resolved and I need the bank contacted and informed on the miscommunication/lack of work of the dealer.

Business

Response:

This claim was handled privately and resolved between Plaza Auto Mall and the customer.

Review: I was looking to lease a vehicle. The dealer and manager and I agreed on the price, I left a deposit of $580 and was supposed to pick up the vehicle in two days. I spoke to them the day of pick up regarding insurance issues and nothing else was mentioned to me. When I arrived the night of the pick up I was told that my credit wasn't sufficient and the price on the lease will be $80 more per month. I did not agree to this and requested my deposit back. That was Thursday Oct [redacted]. I was told that all refund take place on Fridays and that I will see the credit on my card within two business days. I called on Nov [redacted]., giving them 5 days and spoke to Louis the manager, he said that they have not refunded the moneys back to my card yet, will do so on Friday 11/*/15 and if I keep up they won't do it at all and to file a complaint thru my credit card.Desired Settlement: I would like my money refunded as soon as possible.

Business

Response:

Please be advised the refund was processed today, see attached. Please allow 5-7 business days for it to appear on your statement. We apologize that your experience at Plaza Auto Mall was not to your satisfaction. We look forward to doing business with you in the future.

Review: I had purchased a vehicle from Plaza Hyundai on 6/**/2013 along with a Hyndai Protection Plan in the amount of $2,500. I had cancelled the Hyundai Protection Plan on 8/*/2013 and it was processed on 9/**/2013. The prorated amount due to be refunded to me was $2,391.13. I have a receipt confirmation from the Hyundai Protection Plan office stating the cancellation number, the date processed and the amount to be refunded by the dealership in the amount of $2,391.13. I have been contacting the dealership, speaking to the dealership manager [redacted], since the cancellation has been processed. [redacted] states that it will take 4-8 weeks to process this amount to be refunded and I should have a check in that amount no later than 8 weeks. 8 Weeks has pasted with no check and no contact from [redacted] at the dealership. [redacted] and the entire personel at the dealership refuse to return my calls and I am unable to contact them for my refund. I had contacted Hyundai Customer Care center and was told that they can only request that the dealership refund my money but can not enforce them to and that if it continues I should take legl action against them to obtain my refund. *Desired Settlement: $2,391.13

Business

Response:

To whom this may concern,

My name is [redacted] I am responding to a recent complaint against our company Plaza Hyundai. As explained in the letter [redacted] had cancelled a previously agreed upon extended warranty that she purchased as an extension of her manufacturer warranty. The cost of the warranty was $2500.00 , [redacted] cancelled this warranty 2 months after initial purchase leaving a pro rated amount of $2,391.18. At this time our company was notified by Hyundai Motors warranty cancellation department and we immediately refunded our cost of product to Hyundai of $534.89 which was posted to [redacted] Hyundai finance account 11-**-2013. I was contacted by [redacted] four months later and she explained to me the situation. I contacted my human resources department and it went into investigation because there was a lapse in time since the cancellation. On April [redacted] 2013 my human resources department informed me that we did indeed owe [redacted] a balance of 1,856.29, but because she still has a balance on the vehicle in question we were directed by Hyundai Motor Finance that these funds were to be sent to them and subtracted from her principle balance of the vehicle. This was all handled and proof of funds directed to her loan can be supplied. I personally reached out to [redacted] numerous times since and have not received a response. We deeply Apologize for any inconvenience this may have caused the customer.

Total Sent - $534.89 on 11-**-2013

$1856.29 feb.2013

totalling - $2,391.13

I keep writing reviews about this place but my experience was way different today ... Short long story , I was dismissed of this place politely or in political way because I keep coming back with complains and giving them bad reviews on line about their services . If you see this feedback , you should take it seriously !!!! The two service specialists I met were the rudest , unprofessional , and low class people . I felt I was attacked verbally by one of the service specialist and left the place. I travel a lot and I deal with people all time , but I never in my entire life saw two people that they look completely is and took my visits, complains and feedback personally . They misdiagnosed my car and I had to pay $144 for this short service although my car still within warranty. They were very irritated by my visit I guess although I was very professional and very calm with them . I will be doing some official complains to the headquarter and to business bureau. They literal stole my money for two or three years . By the way , they asked me before to give them 5 star and write a nice review , really !!!!!!!

Review: For almost 2 weeks now, I keep being lied to by [redacted], body shop service advisor at Plaza Toyota regarding the status and finish date of my vehicle. This dealership damaged my Toyota Highlander during maintenance, took on the responsibility of fixing the car and now keeps postponing when the car should be done. Every day I'm told a different story by the same person. Every day, I'm told something new has to be fixed in the car and the car will be ready the next day. Certain parts, that I was promised were fixed 4-5 days ago, I'm now being told HAVE YET TO BE DONE. [redacted] literally lies to me about the cars status every day and keeps stringing me along. The car originally went in to be serviced on 2/**/14. Today is 2/**and I am now being told the car might not even be ready today either.Desired Settlement: I want to speak with someone who can be honest with me about my vehicle status. I do not believe such a person works at this establishment. Many complaints of all matters have been filed with this business. I don't know how to go about finding the truth regarding my car and to get it back, in perfect working condition, as soon as possible.

Business

Response:

Unfortunately, the customer's car was damaged accidentally in our express service area. We are doing everything possible to get the vehicle completely repaired and good as new. The reason for the delay is because some of the parts that are needed are on back order. Because of the inconvenience, the customer has been placed in another vehicle while theirs is repaired. The service manager, Dan Phillips, has been in touch with the customer and will continue to be in touch until the repair has been completed.

I apologize on behalf of Plaza Toyota for the inconvenience caused. Our Body Shop and service department is working hard to get the customer's vehicle fixed so that it can be returned as soon as possible.

Review: When I purchased my lease vehicle on 12/**/14 I was erroneously charged a registration fee. I was told by the salesperson that when my title arrived in the mail I could go back and they would be able to transfer the registration from my father's name to my own name. Unfortunately that was incorrect information. I received my title and was then told they could not complete the transfer and that I needed to go to the DMV. I was again charged by the department of motor vehicles for this service. Till this date I've yet to receive a refund and I have been in contact with an employee of plaza Honda since March. My last email to the employee made aware of my situation was two months ago. I'm still currently waiting for my refund and am beginning to feel that they have no intention of issuing the refund. This has been a highly inconvenient situation that could have been avoided if the employees were educated on services they can and can not provide. I believe in mistakes and correcting them but I've been getting the runaround for many months regarding this issue. It does not seem much to ask for your money back when you get charged for a service they never provided.

Business

Response:

We apologize for the delay and the inconvenience this has caused you. As of today we have issued your refund and mailed you a check in the amount of $209.50. Please feel free to contact us if there are any further issues regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wife and I sold our Honda Civic back to Plaza Motors on Dec **, 2013. At that point we paid off the amount due on the car in full and had no further obligations or outstanding payments due. As per our agreement with the sale, Plaza Motors are responsible to pay off the amount of $12,314.14 to Honda Finance. The consumer has NO responsibility follow up on interdepartmental matters within Honda. However on 12/**/2013, Honda Finance deducted the monthly charge of $354.19 from my HSBC account. This amount was NOT outstanding as of the event of our paying off in full on Dec **, 2013.

I called Honda Finance customer service and they advised me that they had never received the payoff amount from Plaza Motors of Brooklyn and therefore had not discontinued the auto-deduction of $354.19 from my account on a monthly basis. We tried on numerous occasions to contact the sales department from Plaza Motors to resolve this matter but they will not answer phone calls or return messages. When we did get through to the sales department of Plaza Motors directly they refused to help on the grounds that only the salesman who had worked with us could address our concerns. The salesman won’t answer the phone or return messages.

Therefore we have every reason to believe that unless we file a complaint, Honda will certainly take $354.19 more than the correct amount. This charge is totally incorrect and is not a payment for services or goods rendered or contracted.

We believe this reflects intentional fraud/theft for the following reasons. First, the issue is clear cut and there is no dispute that we had paid in full. Second, it is a clear case of the inter-departmental blame-shifting. Third and most importantly, we have made every reasonable attempt to reach out to Honda and resolve the issue but by not retuning calls/mesages it is clear that they both understand that they have taken more from our family than is owed and are gleefully hoping to get away with it. Such is the sales culture at Plaza Honda.Desired Settlement: Plaza Honda pays back the $354.19 they defrauded us out of. There should also be some permanent record that this dealership has a documented history of attempting to cheat consumers out of their money.

Business

Response:

I have spoken to [redacted] on a couple of occasions in order to get this case resolved. I apologized on behalf of the dealership and have arranged with one of our sales managers to get the refund check to the customer. We currently have the check here and I am trying to get in touch with [redacted] to find out whether he would like for us to mail the check out or if he would like to come in to pick it up in person. I have left a message with my direct number. Awaiting a call back.

Review: I was given the run around at my car dealership car servicing center. It was recomnended that I get my front struts changed and a wheel alignment. I was told that it would take a day because they needed to order the parts. It ended up taking two days after that original day that I came in. I believe that I was mislead and given the run around because I am a female. I also retrieved my car after demanding to speak to a manager just to get it back finished with damages on the body of my car. I found blue scratches on the bottom of th driver and back passeger door of my car. It appeared to be a scrape from another car. I brought it to the attention of supervisor and he admitted that it must been one of the workers that did that. He offered to have it fixed by the body shop but told me it was a three day job. I'm stressed overwhelmed and too nervous to have to bring my vehicle back to fix the damaged that they had caused.Desired Settlement: I would like compensation for my damages as well as the stress and time I took out of my schedule to get a job complete in what was suppose to be less than a day let alone two days of additional waiting.

Business

Response:

Attempted to make contact with the customer, but the call went to voicemail. I left a message requesting that they get in touch with me. I am yet to hear anything back. The service manager in Honda informed me that the customer will be entitled to a full repair when they bring their vehicle back in. However, we will not be able to cover the cost of the repair if the customer has the vehicle repaired elsewhere. If that is what the customer is seeking, the maximum we would be able to offer would be $100 in compensation.

Review: On 5/*/13 I brought my 2009 Toyota Camry SE (purchased at Plaza Toyota) into Plaza Toyota as the check engine light came on. I just received my vehicle back on 7/*/13. The dealership had my vehicle for two months without explanation. Continuous calls and pop ups at the dealership no one could give me any straight answers about the delay with the vehicle. The car is under extended warranty and I was told by the manager that the warranty held things up which is untrue because I have dates given to me by Royal Guard(warranty company) where Plaza Toyota contacted them and the dates that they signed for the parts sent to them, evidence that the delay wasn't because of the extended warranty. Also during this time period they were never able to show me the vehicle on the premises. Upon picking up my vehicle on 7/*/13 as I inspected the car I noticed damage to the back and bumper of the car, damage on the passenger side door and damage on the front bumper. I also noticed that my car model was different. The car I am now in possession of is a Toyota Camry LE. The muffler has also been changed. I brought it to the attention of the manager [redacted] who was very rude and said he didn't know what to tell me even after he had his staff member print out the vin information of my car and it reflected that my car is an SE model. I then called 911 to report this and was told by the Sgt. and police officers who responded that this is a civil issue. This is so wrong and unacceptable. I feel violated and disrespected. My car went in for a transmission problem and has been converted.Desired Settlement: I would like a full refund for my vehicle. I am a victim of a conversion torte. I hold a title for a Toyota Camry SE not LE. Also after being told by a staff member at Plaza Toyota that "unfortunately you got one of the bad cars" and the "alterations" being made I no longer have confidence in this car.

Business

Response:

Having spoken to the service manager in Toyota, [redacted], I can report back that neither he, or anyone else at Plaza Toyota has any knowledge of any parts being swapped out on [redacted]'s car. [redacted] is seeking legal action against Plaza Auto Mall. Here is a copy of [redacted]' response;

To whom it may concern,

My name is [redacted], and I am currently employed at Plaza Toyota in the capacity of the Parts and Service Director.

This statement is my recollection of events regarding the repairs and transaction regarding Sabrina Isaac's 2009 Camry:

I spoke to [redacted] for the first time on the Friday prior to her picking up her vehicle. She was inquiring on the status of her vehicle. I had informed her that her car should be completed soon and that one of the service advisors would be in contact with her to give her a status.

I then spoke to her again when she picked up her vehicle at approximately 5 PM on Monday, July [redacted], 2013. During the pickup of her vehicle she stated the emblem on the back of her vehicle, the muffler, and the steering wheel and been removed and replaced with something different. There was an LE emblem on the back of the trunk area, and not an SE emblem.

The police were called by her, and they arrived at approximately 8 PM, but to my knowledge did not file a report. [redacted]'s was claiming that the vehicle was not hers, but after the police confirmed the VIN matched her registration, they left.

None of the above listed items were changed at the dealership, to my knowledge.

Sincerely,

It is my understanding that once litigation has been pursued, Revdex.com cases are to be closed out. Therefore, I would request that this be closed and re-opened pending the result of the litigation. The Toyota service manager denies any wrong doing in this case.

Business

Response:

Having spoken to all parties involved, [redacted] (Toyota Service Manager) and the owner of the company, I can inform the Revdex.com and the customer that Plaza Auto Mall is not aware of any wrongdoing in regards to this case and/or the swapping out of any parts on the customer's vehicle.

While we are working hard to address and resolve all customer concerns, there is not much that can be done at this present moment in regards to this case as the customer is pursuing legal action against Plaza Auto Mall. As Plaza Auto Mall denies any wrongdoing in this case, there is nothing else that can be done until the court date.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will no longer send any responses regarding this complaint as I will pursing this in court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 6/*/2013 I had a car accident and Auto Plaza Mall fixed my truck. After I received my truck back I told them that it did not feel right and they said that when they changed the oil everything looked ok, It still didn't eel right. I did not drive my truck for awhile due to the fact I had back surgery. On 2/*/2014 as I was driving I had smoke coming out of my back pipe and as I was driving my car just died. On 2/*/2014 I called Toyota company and was advised to have it to Toyota Bay Ridge to see what the problem was being I have a seven (7) year warranty on my vehicle. I received a call from [redacted] the [redacted] , ###-###-####, and was told that my engine blew. [redacted] and I discussed that I did have an accident and that Plaza Auto Mall fixed my vehicle. I had faxed over everything that Plaza Auto Mall had fixed. [redacted] did call Plaza Auto Mall and spoke to [redacted] regarding this matter and he advised her to call my insurance company, Geico and speak to them. Geico told her that the car was fixed and that they have nothing to do with this. [redacted] called Toyota and spoke to them due to the fact that I have a seven (7) year warranty and they told her that they aren't covering it to call Geico and Plaza Auto Mall. This is now going on five (5) weeks and still this issue is not resolved. I was advised by Geico to pay for the engine to be repaired and then take Plaza Auto Mall to court. I told [redacted] at Geico that I am not paying out of pocket that someone is responsible for my car to be repaired. The understanding that I was explained by Toyota is that this problem took overtime to happen to my truck due to the fact of not being properly repaired or there were problems with the parts.Desired Settlement: All I want is for someone to take responsibility for this problem with my car and fix it. I need my car so I can go to therapy and doctor appointments. I also want a rental car until my truck is fixed and some payments taken off my bill until I get my truck back and running again

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On January [redacted] 2012 I leased a 2012 Acura MDX from this dealer. I also Purchased an Easy Care scheduled maintenance plan. Contract no. MP [redacted] My problem is that every time I call to have my car serviced I get the run around. They transfer me from person to person and I get no where. They tell me that I have no contract. I've gone as far as actually emailing and faxing a copy of the actual contract to the dealer and to Easy Care. It's been two months since my initial contact with the sales and service department and I still have not had my car serviced. This dealer is ran by a bunch of crooks. The excuse I get every time I call is that the sales person no longer works there anymore. I would not recommend you buy or lease from any of the Plaza Auto Mall dealerships.Desired Settlement: I demand that they acknowledge the service contract agreement and possibly compensate me for the stress that dealing with this matter has caused me.

Consumer

Response:

At this time, I have not been contacted by Acura of Brooklyn regarding complaint ID [redacted].

Sincerely,

Review: I purchased a vehicle and it shut down on me the fourth day of purchasing I requested a cancellation and my money back and they refuse to give it to me

Business

Response:

We requested that the customer bring the vehicle in to our Honda Service Department so that it could be inspected. The vehicle was inspected on 09/**/15. The diagnostic test revealed no issues with the vehicle and, to our knowledge, the problem has not reoccurred. As the vehicle is running without issues, it cannot be returned and the purchase cannot be refunded.

Review: I HAVE RETURNED MY LEASED VEHICLE AND THEY ARE TELLING ME THAT SINCE I AM NOT LEASING ANOTHER CAR I WILL BE CHARGED $400.00 FOR A DISPOSITION FEE.

I HAVE NEVER HEARD OF SUCH A PRACTICE.Desired Settlement: I DO NOT FEEL THAT THIS IS A JUST FEE.

Business

Response:

The disposition fee is a fee to offset the banks expense to sell the vehicle at the end of the lease. These expenses may include vehicle cleaning and reconditioning costs, vehicle inspection fees, transportation costs, storage fees, auction fees, administrative costs, and the funding costs until the vehicle is finally sold. This fee is always outlined in the lease agreement and will never increase or decrease at the end of the lease. In addition, it should be noted that the disposition fee is not a fee that is imposed by Plaza Hyundai. It is in fact a fee that is imposed by Hyundai Finance. If the customer wishes to dispute the disposition fee, they would need to get in touch with Hyundai Finance. To be clear; the fee has nothing to do with Plaza Hyundai.

Review: On 10/**/13, my father and I came to Plaza Honda at Plaza Auto Mall to lease a Honda Accord LX. Prior to coming here I shopped around online and at other dealers including [redacted], NY. All dealers and leasing companies gave me the same price of $285 a month for 39 months and told me to try coming back later in November when more aggressive programs are running. Before making my final decision, I decided to stop by Plaza Honda to see what they can do. My father is elderly and has a serious health condition and it is extremely difficult for him to get out of the house. I brought him with me because he was going to help me get the car and put it under his name because I am in the process of repairing my credit. We were assisted by a sales rep named [redacted]. [redacted] started helping us at 345pm. After telling him exactly what I was looking for(taxes and fees in the payment, and inception costs of first month and dmv up front) he came back from speaking to his manager with a price of $259. My dad and I thought this was a great deal and decided to stay. We filled out all the paperwork and opened a new insurance policy for this new car while it was being transported from downtown brooklyn to the dealer. [redacted] charged my debit card for $634 for first month and DMV fee. I was also ending my lease on my 2010 Toyota prius. I explained to [redacted] that I absolutely needed a car that day because of this. My prius was at the allowed mileage and I had to return it asap so I wasn't faced with fees afterwards. I also explained the reason why I had to have a new car on that day was because I was traveling the next day for work and had a very long drive to PA. [redacted] said he understood and said he would take care of everything and guaranteed I would have a car by 730p. They took my old lease it and filled out all paperwork. At this point we were sitting in his office waiting for the new car to arrive. [redacted] promised the car would be there by 730pm so we decided to wait it out in his office. At 730, there was no car. I asked [redacted] if everything was okay and he assured us the car was in route and all we had to do was sign a few more documents with his finance manager and we were on our way. At 815 after waiting over 4 hours, [redacted] and his sales manager(gentleman with long slicked back hair) came to us and explained the deal we came in for $259 a month was no longer available and the car would cost $329, because of my credit. In no way, shape or form was I even supposed be on this lease. We told [redacted] everything was going under my Father's name who has Tier 1 credit. [redacted] and his manager said that the only way to fix this was to wait until the next day and that wasn't guaranteed. This was at 840pm 20 minutes before dealership closed. I was extremely frustrated and upset so the manager went back to "see if he can do anything else". He came back with the best I can do is give you the car at $308 a month! I told him how ridiculous this was and that we would not be leaving without a car at $259 a month. [redacted] raised his voice and yelled at us "you are not getting a car tonight!, and you owe 9 thousand in debt which is why your credit sucks!" He exposed my personal information to the entire dealership, yelling it out for everyone to hear. The manager then tried to get us into a cheaper car Honda Civic saying that is the only way they can do $259 a month and blamed everything on my bad credit. They were not supposed to even touch my credit and do everything under my father. They also created a story of how the bank would not allow us to redo everything under my fathers name and it was to late, and the bank was closed. [redacted] and his manager tried to bait and switch us on price for this car. They got us to sit around and wait for almost 5 hours, which was our fault, for a deal that never existed. I called the other dealerships the next day that know us, and asked if a deal like this was even possible and all said that it was impossible and those rates never existed and that they were just trying to upsell us thinking we would say yes. Because we left without a new car, I was forced to take back my old lease and use it for a long drive to PA the next day to work. I put an overage of 700 miles above the allowance which I now have to pay for. We also had to call [redacted] and stay on the phone with them that night for almost 2 hours trying to cancel this new policy. I took an extra day off from work to get this car. I lost money because of this wasted day. I have worked in customer service industry for over 15 years, and currently work for a [redacted] in leadership, and I have never seen such disrespect and negligence towards a customer. This was the nastiest experience I have every dealt with in my entire life. I would not wish this on anyone.Desired Settlement: I want them to honor their price of $259 a month for 39 mos for the 2014 Honda accord LX.

I want them to pay for my overage in miles on my toyota lease.

I want them to waive 1st month and DMV fee($634) for the time I wasted there taking a day off from work with my sick father.

Business

Response:

Having spoken to [redacted] on a couple of occasions, I assured him that I was going to work with the Honda sales manager to see if there was anything that could be done to remedy this situation. [redacted] was very polite and courteous and I explained to him that I fully understood his frustration and apologized for the experience he had here with [redacted].

Review: I bought a car in December of 2012 from Westchester of Toyota and about a month ago I realized the rear headliner was coming off and I have not even had the car for a good 6 months or even 5,000 miles. I went to the dealership twice to get this problem resolved and I was basically told they cannot fix it because it had to get approved by a district manager, that was July [redacted]. I went back again on July [redacted] and they only rotated my tires and did not fix the problem. I tried calling the Toyota headquarters to file a complaint and no one has returned my calls or attempted to fix my vehicle so now I am taking matters in my own hands.Desired Settlement: they need to fix my car it is still under warranty

Business

Response:

For repairs such as these, we first need to get approval from the District Manager before any work can be done. When the customer originally brought the vehicle in, we took pictures of the damage and sent them off to District. Unfortunately, these approvals can sometimes take a while. In the meantime, the situation is completely out of our hands.

That said, I spoke to the Service Manager in Toyota and he told me to try to bring the customer in with his vehicle on Friday because we have a rep coming in from District on that day. I called and left a message for the customer detailing exactly this. I am currently waiting to hear back.

Business

Response:

AS mentioned previously, Plaza Toyota is more then happy to honor the customer's original desired resolution. We will be able to complete the repairs to the vehicle whenever he is willing to bring it in.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]And as I stated before you don't get to jerk someone around for months and then fix the problem whenever you feel pressured with the posibility of a lawsuit or arbitration. Repurchase the car or we continue with litigation. Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I leased a Toyota Corolla S at your dealership on Sunday 3/** and was very specific that I needed an auto start installed and paid to have it installed. On Tuesday 4/* at around 9am my Dad bought the car in to have the autostart installed and was told is is not available for that model.I went back to your dealship that evening and spoke to finance person and [redacted] and said I no longer want the lease bc I need the autostart. They said that they cannot cancel/terminate the lease agreement would refund me the money for the autostart. I was clear that I needed autostart, but now have a 2 year lease for a vehicle that cannot have autostart because its not manufactured for that modelDesired Settlement: I would like the lease agreement terminated

Business

Response:

[redacted] leased a vehicle with Plaza Toyota and purchased a remote start as an option for it. Having leased the vehicle, she was told that the remote start for that vehicle is currently not available and that there is currently no ETA for the part's arrival.

Several managers, including myself, have informed [redacted] that, as means of compensation, Plaza Toyota will reimburse her for the part, and then install it for free once it does arrive. Unfortunately Plaza Toyota has no say over when parts become available from the manufacturer. Hopefully the customer will find this offer acceptable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The autostart does not exist, it has not been manufactured for the 2014 Corolla S, as per Toyota. There is no ETA on when the product will be available. Plaza Automall sold me a product that does not exist, so yes they have to reimburse me the money I paid. I was very specific with the sales person and the finance person that having autostart was a dealbreaker for me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Have contacted the customer to let them know that their refund is being processed today. I will also write to them to let them know that, once the part comes in, they will be invited to bring the vehicle in to have it installed, free of charge.