Plaza Auto Mall

Review: Customer Service Representative by the name of [redacted] repeatedly disconnected the call, was rude and unprofessional.

I wasted an hour of my time calling Plaza Toyota, and would be transferred to her, who would hang up and pretend that the connection is based or just say "goof bye" and hang up.

This unacceptable behavior caused my blood pressure to go high and constant headache.Desired Settlement: I want the person to apologize and finish my request to return the leased vehicle. I would like [redacted] to be aware of this issue and conduct a proper training in customer relations.

Consumer

Response:

I want the customer service representative to apologize, process my request which she interrupted repeatedly and her supervisor to take measures so this does not happen again to me or any other Toyota client.

Business

Response:

Called, spoke to the customer and apologized on behalf of Plaza Auto Mall. I informed them that I will be dealing with the matter and the employee internally. I have called back several times and left several messages in an attempt to book a lease return appointment for the customer. I am yet to hear back.

Review: I purchased my car from this location. My car alarm has been going off for years now. Recently, it has escalated, so much, that it has drained the battery and the car was inoperable. Before this occurred, I took the car to various mechanics and they all told me that I would have to take it to the dealership, because, if they went in to fix the alarm, the car would not start. This is a Honda safety feature. After the car stopped working, because the alarm drained the battery, I didn't drive it for a week. I had to wait until someone could give me a jump so that I could drive it to the dealership.

I took the car to this dealership on Saturday, November [redacted] and told them what the problem was, that the alarm keeps going off and that it drained my battery. The technician said that this happens a lot with Hondas and even gave an instance where it happened to his wife but not to worry because it was probably a sensor. I was told to drop it off on Monday and that I would be able to pick it up the same day. Today, Monday, November [redacted], 2015. I left the car there and was instructed that they would call after running diagnostics and tell me what was wrong with the car and then I would let them know if they should fix it.

They called and said they couldn't find the problem. The diagnostics showed nothing. I let them know that there was a problem, as explained before and that the alarm would continue to go off and drain the battery again. I also reminded them of what they said on Saturday and how they assured me they could fix it because it was bought there and this is a Honda dealership, specializing in their own vehicles. I was told that they couldn't find the problem and there was nothing they could do. They then said that it would cost $130 + tax.

I couldn't understand what I would be paying for and asked to speak to a manager. The manager said it was policy to charge customers for a diagnostic even if it didn't yield anything, even though there was an obvious problem. He said there was nothing he could do. I gave an example: If you went to a doctor because you felt sick and had symptoms of an illness and the doctor told you [redacted] couldn't find anything wrong, would you feel okay paying him/her, especially when you were still sick and exhibiting those symptoms? He said he wouldn't feel right paying but that it was policy nonetheless.

He told me that the only other option was to disconnect the car alarm completely, meaning it would never go off if someone was attempting to steal it, the very thing the alarm was designed to prevent. It's quite troubling that a dealership cannot fix problems for cars they supposedly specialize in their only other options are to charge customers for things they cannot fix and remove features that cannot explain.

I feel financially raped because I was not told this before I left the car. I was under the assumption that Honda prided itself on great customer service and wanted repeat business. I didn't know that they were in the business of cheating their customers out of their hard earned money for services not rendered.Desired Settlement: Full refund.

Business

Response:

We are currently resolving this complaint directly with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received this reSponse from Honda:[redacted]

[redacted]: I did not accept their offer and responded: "Good evening [redacted], Thank you for your response. Thank you also for your offer of the gift card but I will have to decline that offer for various reasons: 1. I did not pay with a gift card and I am sure this gift card would have to be used at Honda.2. I did not pay $1003. I was told the charge was for the diagnostic, not for disconnecting the alarm. In fact, to further expound, I was told about the charge and then when I asked what the alternative was, I was then told they could disconnect the alarm. The charge came before the offer of disconnection. 4. I feel that your company can do better by their customers, by offering honest service and taking responsibility for errors made. I came back to Honda because I purchased my car there and hoped to get good customer service and to get the problem taken care of. I now have a car with no alarm because your workers could not diagnose the problem, something they are supposed to be able to do. And, when they couldn't diagnose the problem, they proceeded to charge me for their incompetency. I will leave this matter open with the Revdex.com and do hope that you understand my issues. It is my hope that you will get the correct information from the representative and do fairly by me, a loyal customer. I thank you in advance and hope you have a great evening/day. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our original offer was for a $100 [redacted] gift card, not a refund to [redacted]'s credit card. The [redacted] gift card can be used anywhere and does not have to be redeemed at our dealership. If [redacted] would like the gift card, please provide the address where you would like the gift card to be mailed to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Please forward the [redacted] card to the address below: Thanks in advance[redacted]

Review: I purchased a 2007 Honda Odyssey in January 2008. I was mislead by sales person when he suggested that I get a DVD player installed by Honda auto repairs. I had to bring in vehicle at least five to times to get DVD player fixed. I brought vehicle in today and I was told it would cost $1100 and that the extended warranty will not pay. When I checked policy it states that anything not manufactured installed is not covered. Yes contract was signed by me but sales person encouraged me to get DVD installed and assured me it would be covered by the warranty. It was covered by manufacture warranty but not the extended warranty which I paid $2500 for, not one reads the entirety of a warranty if sales person assures you that everything is fine. Also from the time I purchased mini-van I have been having issues from failed compressor, actuator stop working and automatic door not functioning. Honda encourages the the extended warranty but yet they failed to enter in computer until recently after I complained but an unnecessary out of pocket expense. I paid over $1600 for failed compressor because I was told warranty did not cover. The warranty was never billed because it was not in computer. I was told it was not covered by the warranty. Also upon my research I was charged $2500 to install a DVD that cost $200. Now DVD not working again I'm being quoted $1100 since warranty has expired. I am very disappointed with this Honda product. I have encountered to many issues. This is my fourth honda vehicle and this one has to many problems for a new car. I know its now been five years but this not my first complaint. This car not compare to used car but it had and continues to have problems.Desired Settlement: I paid $2500 for a defective DVD and now DVD not working again and it will cost $1100. The least that HONDA can do is refund me $1100 so I can DVD installed at another place.

Business

Response:

[redacted] was invited to bring her vehicle in so that the DVD player can be taken care of, free of charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July 2015 I returned my 2012 Toyota to Plaza Toyota because the lease was up. They assured and promised me if I lease a new Toyota through them then I will not have to pay for the cost of the additional miles on the car I was returning to them. I leased a new Toyota through them and then in September I received a bill from Toyota for $1,800 for the additional miles on the returned vehicle. I brought the bill in to Plaza Toyota 2 weeks ago and they took it and they said they will resolve the issue. I have never heard back from them. I have called every day and left numerous messages for the sales rep Phil E[redacted] and the sales manager but neither one returns my calls. Every time I call I am told they are with customers I will have to try later. If I would have known I needed to pay for the extra miles it wouldve been cheaper for me to just buy the car out of the lease and not return it.Desired Settlement: I would like them to honor their promise and not charge me $1,800 for the overage in miles from the returned vehicle. I would like a confirmation from Toyota that I do not owe any money on my returned vehicle.

Business

Response:

We are sorry to hear that you received an unexpected bill from Toyota for your over-milage. However, at no time did Plaza Toyota or Phil E[redacted] assure that those fees would be waived. It is not our power to make those kind of guarantees - as the decision is made by Toyota Financial. You will note that such a guarantee is not included anywhere on your paperwork. However, in order to offset the costs that you incurred due to over-milage, Phil E[redacted] did waive the damage fees on your returned vehicle as well as the 4 outstanding lease payments. Additionally, for your new Toyota lease, the milage was raised to 15,000 miles at no extra cost. When combined, your savings on damage fees and waived payments for your returned vehicle, plus the potential savings on over-milage for your current lease are rather substantial. The attached "Buyers Order" reflects all of the above. Please feel free to reach out to us directly if you require further explanation.

Review: I went to plaza auto mall, Saturday 8/**/14, to find out about cash for clunkers program, however, I fully explained to [redacted], [redacted] and [redacted] that I DID NOT WANT THEM TO RUN A CREDIT CHECK, I informed them that I have a score of 614, therefore I did not want a credit check to run under my social security, however, the [redacted] insisted that it would not affect my score. I specifically asked [redacted] if the credit check would either be a HARD INQUIRY or a SOFT INQUIRY, because in my experience a SOFT INQUIRY DOES NOT AFFECT CREDIT SCORES. [redacted] INSISTED that would be a SOFT INQUIRY and he even further explained that it WOULD IN NO WAY AFFECT THE NATURE OF MY CREDIT SCORE, [redacted] further noted that it probably would not even show up on any of my credit reports. [redacted] ran a credit check under my social security number. Unbeknownst, to [redacted], I have alerts on all my credit reports where if anything at all is reported to the three credit bureaus, I will get an alert on my phone. I did not get an alert on my phone Saturday, so I pretty much believed [redacted] told the truth about the SOFT INQUIRY and left their establishment. So imagine my surprise when I received an alert, informing that Plaza Auto Mall did a HARD INQUIRY on August **,2014, after [redacted] insisted that his running a credit check would not affect my score or even be reported on my credit report. In closing [redacted] lied and this is bad business practices to lie to potential customers. If he can lie about this why would I want to do business with such an organization?Desired Settlement: [redacted] and Plaza Auto Mall must take steps to have this HARD INQUIRY removed from my credit reports. This will not be settled until Plaza auto Mall and [redacted] remove their HARD INQUIRY from all three of my credit reports, the same way they ran a credit check, should be the same way they get it removed.

Business

Response:

Having spoken to the Hyundai sales [redacted], there is nothing that can be done to remove the inquiry from the customer's credit report. In response to this complaint, I have attached a scanned version of the agreement that the customer signed authorizing Plaza Hyundai to run her credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no indication on that application that stated it would be reported as a HARD INQUIRY on my credit report(s) and furthermore I asked [redacted] specifically before he ran the check if it would be a SOFT INQUIRY, [redacted] insisted that plaza auto mall would not affect or even show up on my credit report(s). So again, I was lied to as well as the application NOT stating that the inquiry would in any way affect my score, nor would it be reported as a HARD INQUIRY on my credit report(s).

In closing, again I am not satisfied with this outcome, plaza auto mall has still not taken steps to remove this HARD INQUIRY from all three of my credit reports.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I understand the customer's frustration, but there simply is not any indication of misrepresentation. It is no secret that any credit inquiry pertaining to a financing application counts as a 'hard' inquiry.

Plaza Hyundai stands to gain nothing by not removing the credit check from the customer's report. I would be more than happy to assist the customer in getting this achieved, but it simply is not possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answee]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Auto plaza mall's response is unacceptable and I am taking this matter up with consumer Affairs

Sincerely,

Review: On August **, 2014, Plaza auto mall sent me an email stated that if I attend the 2015 TLX test drive event and pre-order the car between August [redacted] thru September [redacted], 2014. I will have the opportunity to take the advantage of:

1. Special Loyalty Opportunity for 04-13 Honda or Acura owners - the first two payments up to $1,000.00 are on Plaza Auto Mall.

2. $500 in Accessory Credit off of MSRP!

I test drove the 2015 TLX on September ** and pre-ordered the car on the spot. I picked up my car on September **, 2014. But Plaza Auto Mall didn't want to honor the email that they sent me on August **, 2014.Desired Settlement: I want Plaza Auto Mall to make the first two auto loan payments and the $500 in accessory credit off of MSRP.

Business

Response:

It should be noted that the customer did not mention any Honda Accord that the owned, or email/coupon that the received until the deal was already done and they were coming to pick up the car. Every incentive that they wanted applied was brought to our attention after the fact.

With that in mind, the [redacted] informs me that he is in touch with the factory to see if there are any concessions that we can make for the customer. He will be in touch before the end of the week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I showed the email to the salesman when I first sat down with him. I also mentioned the email to the [redacted] before I sign any papers. He said he will bring me to the [redacted] after I sign all papers.

Attached is the plaza auto mall email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As mentioned previously, the [redacted] himself informs me that nothing was brought to his attention until after the fact - specifically, several days after when the customer came to pick the vehicle up.

Regardless, we are currently talking to the factory to see if there is anything that can be done as a courtesy to the customer.

Review: I went into Plaza Auto Mall to finance a vehicle, but was not given the option under my consumer rights to shop for and select my own vehicle. Instead the sales man [redacted] selected a 10 year old vehicle for me and told me that this car was the ONLY one I could get in order for my auto loan to be approved. This was a total and complete LIE. I saw the vehicle on their website but was not even physically shown the vehicle until after I signed the loan contract. The vehicle's price was marked at $7,100.00 but the sales man unethically increased the price to $8,625.00. On my loan documents. The loan officer did not go over or explain the loan contract to me and I was not given sufficient time to read and review it myself before signing it. Both the [redacted] and the loan officer kept repeatedly telling me that I was "lucky" and that they did me a great favor by getting me a car loan because of my bad credit. I want the loan canceled ir reversed so that I can start fresh.Desired Settlement: I want my auto loan to be canceled or reversed due to their dishonesty and unethical business practices and be allowed the oportunity to select the vehicle myself.

Business

Response:

The customer's salesperson informs me that, in fact, the customer spent a good amount of time viewing the vehicle that they purchased. Because of this, I am unsure as to why they are stating that they were never shown the vehicle.

In regards to the amount that they paid; the customer came to Plaza having been denied a loan by several different dealerships. We were able to get them approved for a loan when no other dealership could. The problem was, they were insistent on having monthly payments of no more than $315 a month, as well as putting $0 down. The vehicle that they purchased was the only one that we could match up with their very specific requirements.

At this stage, it will be extremely difficult to facilitate the cancellation of the customer's contract given that there is a signed contract that they agreed to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated before, I did not get to physically or even touch the vehicle until AFTER I signed the contract. So once again the salesperson "[redacted]" is once again being dishonest. I spent a "good" amount of time at the dealership because they had me waiting 4 hours to even see anyone to sign the paperwork. I believe that they make cliets wait for very long periods on purpose to discourage any questions or concerns regarding the contract.

Second, The sakesman reffered me to the Plaza Auto Mall website to view the vehicle that he "pick out" for me. I expressed to him that I did not like the car and would prefer one of the other vehicles In the same price range, but he LIED and told me that that vehicle was the only I would be apprpved for Here]

Third, I traded in my vehicle which is valued at $2,500 but they only gave me credit for $1,500.

Fourth, what about increasing the ticket price by $1,500?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] IS A LIAR! I am sorry but I do not know how many times I must repeat myself that I did NOT view the vehicle until AFTER I signed off on the contract. At this point we are getting nowhere with this back and forth. It is his word against mine and you are obviously believeing him over me. As far as me calling the office to speak to someone, I already did that, and I was brushed off and put on hold for over 45 minutes. I was hoping that when a customer is as unsatisfied as myself with the level of service I received, that you would cancel the contract as a good faith effort on your part. I no longer wish to continue this dialogue with you because it seems like you are repeating yourself and so am I. I will make my payments toward the vehicle and evetually trade it in for something I actually want and pick out for myself at a DIFFERENT DEALERSHIP! Good bye.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

I sincerely am sorry that you feel that way. I am not taking either side in this, merely reporting to you what I am hearing at my end. I certainly do not think that you are being untruthful. That being said, as there is a signed contract, it will be almost impossible to make any alterations or cancellations to it at this stage.

Review: I was contacted by a [redacted] to set up an appointment to come in and trade in my 2013 Hyundai Accent sedan that I wasn't happy with (too small and irritating) and come to find out he is a call guy instead of the guy I would be meeting to discuss this issue..seriously unprofessional the way that works. So anyway I met with [redacted] and he seemed very nice at first ~I told him that I needed my monthly payments to be less than what I was paying and he told me that the SUV's I wanted would be over my price range in the monthly 500s ~ So OK fine so he told me about the Corolla and Camry and I like it and agreed as long as it would be under 400.00 which is why I wanted to trade in my car anyway because I was in debt. However I went in the back to talk to [redacted] and she said a whole lot of stuff about why I should be paying 534.00 for an bigger car, I said several times I don't care its to much let me go and I did and the next day I got an email and call from [redacted] saying I got approved ~ Oh yeah crazy how? So now I have to go back down dissatisfied at the price and signed the papers without any advice from my family or husband who was unhelpful and got screwed paying 534.00 for insurance and for my car-note ridiculous~ Plus [redacted] wrote me and said I was not approved at first now I was how come get me out of this!! Now I am faced with an bigger problem [redacted] never got the payoff for the Hyundai Accent and they are threatening me to do all kinds of things and I continue to call Plaza Auto Mall with no response back ~ I can't keep driving so far to get to the dealership as I am a full time worker 13 hour shift~ I will be contacting a lawyer and calling the news if I don't get this resolved in fact they fired [redacted] so now I really don't know what is happening with the payoff for my trade in !!! And of course [redacted] DOESN'T HAVE THE TIME OF DAY TO CARE~~~ AVOID THIS PLACE ~~~Desired Settlement: I just want them to send the payoff for my old car to [redacted] I can't believe they are not doing this and fired [redacted] who was working on my papers and didnt replace her~~~~

Business

Response:

Two checks were mailed out to [redacted]. The first check that was mailed for the amount of $18,926.36 was dated 8/**/13,covered the cost of the payoff amount. The second check that was mailed for the amount of $142.14, dated 8/**/13 covered the late fees, totaling $19,068.50.

Business

Response:

I regret that this should come down to splitting hairs over semantics, but, although [redacted] is now stating that she was not aware of the price until she returned to the dealership and signed the papers, if we refer to the original complaint, we can see that she was in fact informed of the price the first time she was here and yet still returned to sign papers - fully aware of the price she was signing for.

"So anyway I met with [redacted] and he seemed very nice at first ~I told him that I needed my monthly payments to be less than what I was paying and he told me that the SUV's I wanted would be over my price range in the monthly 500s ~ So OK fine so he told me about the Corolla and Camry and I like it and agreed as long as it would be under 400.00 which is why I wanted to trade in my car anyway because I was in debt. However I went in the back to talk to [redacted] and she said a whole lot of stuff about why I should be paying 534.00 for an bigger car, I said several times I don't care its to much let me go and I did and the next day I got an email and call from [redacted] saying I got approved ~ Oh yeah crazy how? So now I have to go back down dissatisfied at the price and signed the papers without any advice from my family or husband who was unhelpful and got screwed paying 534.00..."

I have spoken to [redacted] on the phone a few times about this. She was extremely pleasant and I can completely sympathize with her being upset about her monthly payments, but with a signed agreement for a price that [redacted] was acutely aware of, there is no way that Plaza [redacted] will be able to lower her payments at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I misquoted myself because I attached an email with [redacted] SAYING [redacted] GOT ME AN APPROVAL this was when I left the dealership~ I spoke with [redacted] and she said on the first day that she will call [redacted] and see if she can get me something nice for a good price and NO NEGATIVE EQUITY she said is involved with leasing ~ She didn't tell me the price on the first day as she didn't even talk to [redacted] yet until the NEXT DAY and I didn't get any information untill I went back on the [redacted] to see what the APPROVAL details were so please check your records as I was there twice and no price in mind from the dealership until I went in the back with [redacted] on the [redacted] and she discussed the big ooooooooooohhhh and say that I must take that price because in other words its to late to change because I have already proceeded to trade in my other car~~ I will close with this notion, that God sees theses things that the dealership has been doing to people and will definitely send judgment to you and this place unless you and your co-workers repent unto Jesus Christ~ Call me crazy, I don't care its a direct word ~ But this is enough and you and this scrupulous company have messed with his servant and you and all involved will see serious judgment will be if you don't repent, mend the wrong that your company has caused to good working individuals and restore the truth~[redacted] didn't just get fired out of the blue....as some say... no matter what the company says it was for~ the real reason is it was because she harmed me in the contract and God saw this and it needed instant judgment and just as she is thrown out several weeks after my signing the contract ~ MORE WILL COME TO THIS COMPANY ~ This isn't a threat it's the hurtful truth~~~Repent~]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My problem starts with that when I came to the dealership I was inquiring about a lease of a honda crv. The [redacted]. told me that I can get the car on a 36 month lease and I gave him my information to to file my application for credit he told me with my credit I should be around $400 not more on a car that goes $250 for a regular customer with good credit. Then after I left and came back to get the car he told me he sold the car that was for me so I had to wait a few days. I came back he told that he only has an ex model and its $450 I told him I want it so he gave me a vin number so I can insure the car. I come to the dealership in an hour car is already gone now I wait a couple more day and then again he bumped me to $490 he told me he made a mistake and he sent to the Lease [redacted] he tried to get me out quick which I liked because I was so annoyed already he printed the agreement and had me sign it and after he states that its going to be $505 and that the sale [redacted] made a mistake. Then he gave me to the delivery [redacted] to show me my car and she advised me that I have a 48 month lease. And I went to the [redacted] and he told me his sale [redacted] made another mistake not telling me that its a 48 month lease not a 36 month lease.Desired Settlement: I want Honda to take responsibility and pay me $25000 in compensation or payoff the remanding of my lease and I want to keep my car.

Business

Response:

Customer was contacted by our [redacted] and offered alternative financing options.

Review: Toyota business keeps sending us spam. Despite numerous requests to put our address on DO NOT MAIL LIST, Toyota is still trying to contact us about the car we do not own. The latest mail was send by Petra S[redacted] on behalf of Troy E[redacted].Desired Settlement: Stop sending any kind of mail including advertising/promotion/solicitation to our address.

Business

Response:

Please be advised [redacted]'s contact information has been removed from our database, he will no longer receive any advertising. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

On 4/** my husband and I visited Plaza Auto Mall to sell our blue 2010 Ford Focus to the dealership. They appraised the car at $7000 but we were told they would amend the price to a higher number after learning more about the car. Since that date, we have been in touch a handful of times as we were asked to provide additional information and forms. Since then, the two gentlemen ([redacted] + [redacted]) have been uncommunicative and unreachable. We still have not received the check we were promised to receive on 4/**. I've made several attempts to call and leave messages and am told these two are either not in office, not available or they simply do not return my call or messages. Since 4/** my husband and I have paid an additional car payment and insurance payment that we would have not otherwise have had to pay if this was taken care of as agreed.Desired Settlement: Ideally, we would like Plaza Auto Mall to pay us the agreed appraisal price of the card + the additional car payment and insurance payment that we had to pay due to their mishandling.

Business

Response:

I called and spoke to [redacted] about this issue. Her initial check has been sent out that covers for the difference between the payoff for her car and the amount that we appraised it for. In addition to this, just as soon as [redacted] can send me a statement with how much she paid for her car payment and insurance payment, I will be processing a check request so that Plaza can completely cover the cost of any additional payment that she had to make due to any error on our part.