Plaza Auto Mall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Plaza Auto Mall will not assume responsibility for any fees that [redacted] has incurred through her own actions and lack of communication.

The customer was issued a refund on 11/**/15 in the amount of $5,618.00.

When [redacted] brought her vehicle to Kia Service, she was told that her [redacted] warranty would not cover the repairs she required. We recommended she return to the independent repair shop where she previously had work done and where her warranty was likely to be effective. She declined to do so...

despite being fully aware of the financial risk she was taking by leaving her car with Plaza Kia Service.  She told us to proceed with the repairs and that she would take up the warranty issue with [redacted] personally. The waiting period the customer experienced was caused by a delay in parts delivery. When we learned that her parts were going to take 6-7 days to be delivered, [redacted] was offered a loaner vehicle. Plaza Kia was prepared to provide her with a loaner at no cost, despite her being out of warranty. However [redacted] could produce no personal credit card or insurance information, which are legally required in order to secure a loaner. Of her own accord she chose to rent a loaner vehicle through an outside rental company under a family member's name. Plaza Kia cannot and will not reimburse for outside rentals.   During the 6-7 days that it took for her parts to arrive, [redacted] continually called a number in our service department that was not active because the employee had been transferred to a different department. We apologize for any inconvenience this caused. Had she called the main line, any and all of her concerns would’ve been addressed and answered.  Ultimately, all of [redacted]' required repairs were completed and her car was fixed. If she wishes to contest her warranty coverage she must take it up with [redacted] directly.

In [redacted]s case, the diagnostic test indicated a number of repairs that were required in order to pass NY State inspection, totaling $1,770. We performed the majority of them with no issues. However, when testing the transmission we found the fluid was badly burnt with a sludge-like...

consistency. Our service advisor explained to [redacted] that she may need to replace the transmission based on the check engine light code [redacted]. The customer presented an extended warranty: we called the company to place a claim and these repairs were denied. We then offered her a less expensive option – which was flushing the transmission. She accepted this offer.   Normally, flushing and replacing the fluid can improve performance and save the transmission (it cannot cause damage). However, due to the extended length of time [redacted] drove her car in this deteriorated condition, one flush did not restore [redacted]s transmission, so a second flush was performed at no additional charge. After the second flush, [redacted] was advised to drive 50-100 miles in order to reset the vehicle’s internal monitor and to pass NY state inspection. Within the week, her check engine light reappeared. Another diagnostic test was performed and the same code - [redacted] - reappeared. Likely as a result of how long [redacted] drove her car with burnt  transmission fluid, no amount of flushes will be successful. The only repair option available now is to replace the transmission.   We had hoped to save [redacted] the large expense of replacing her transmission, but unfortunately it was impossible. We offered [redacted] a severely discounted price to replace her transmission, in order to offset the original costs of having it flushed ($200 of the $1,770 she paid) as well as to get her back on the road at a price she could afford. Our offer still stands. If [redacted] is interested in having her transmission replaced, she may contact us directly or via the Revdex.com.

Our Customer Care Manger attempted to contact [redacted] on February 1st but was unsuccessful. The gift card was mailed to the address provided through the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent them a letter complaining of the situation as well as contacting consumer affairs and no response as of yet. I just want my money refunded on the warranty part they placed in my car. My extending warranty told them not to replace the power steering pump because it was still under warranty with the last service repair shop. But they still replaced it then charged me for the part. Then they told me to call the last service shop and explain the situation so they could reinstate my money back. Which I contacted the service shop and they said they cannot do that. They told me they should had not change that part. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Having spoken to the Hyundai sales [redacted], there is nothing that can be done to remove the inquiry from the customer's credit report. In response to this complaint, I have attached a scanned version of the agreement that the customer signed authorizing Plaza Hyundai to run her credit.

Revdex.com:At this time, I have not been contacted by Acura of Brooklyn regarding complaint ID [redacted].Sincerely,
[redacted]

[redacted] visited our Acura service department twice on April [redacted]. During his first visit a diagnostic test was performed and returned a repair code of [redacted] – indicating that the 3rd pressure switch needed to be replaced. The repairs were performed. [redacted] returned later the same day with another...

concern. Another diagnostic test was performed and according to code [redacted]he camshaft, camshaft cover, camshaft sensor, pulley and sprocket needed to be replaced. Our technician communicated with Acura Corporate to confirm that the [redacted] repairs would resolve the issue. Some of the parts were on backorder which resulted in a delay before the second round of repairs could be completed. [redacted] picked up his vehicle on April [redacted]. We are sorry for any inconvenience that was caused by the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I showed the email to the salesman when I first sat down with him.  I also mentioned the email to the [redacted] before I sign any papers.  He said he will bring me to the [redacted] after I sign all papers.
Attached is the plaza auto mall email.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised the refund was processed today, see attached. Please allow 5-7 business days for it to appear on your statement. We apologize that your experience at Plaza Auto Mall was not to your satisfaction. We look forward to doing business with you in the future.

Please be advised [redacted]'s contact information has been removed from our database, he will no longer receive any advertising. Thank You.

We apologize for the delay in this matter, we still need more time locating information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately this business is not being completely honest about the information that was relayed to me by there representative. Before any service was done on my vehicle I asked if the transmission needed to be replaced and was told no. If I was told my transmission needed to be replaced I would have not invested any money into repairing a car that can not pass a,state inspection and they were aware of this. In fact I was told my car was in descent shape and would pass following the services they recommended.  Even in the initial diagnostic paperwork it does not list "replace transmission " as a recommendation. In fact it appears that they just wanted my money and had no interest in helping me repair my car to acceptable standards where it could pass inspection. The only agreement that I think would be fair is a refund because my car is not drivable and I wasted my money because of ther dishonesty. In addition when they contacted my warranty they did not inform the rep that it needed a new transmission because I called and askEd them. In addition there rep Albert suggested I cancel my warranty saying it wasn't could cause it wouldn't cover the cost of repairs 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As this complaint is now being handled in Small Claims Court, we currently have no response for the customer. Unfortunately it is out of our jurisdiction. We recommend the customer close this case out and allow Small Claims Court to resolve this matter going forward.

Plaza Toyota apologizes for the confusion surrounding this matter and we are eager to resolve the issue. If [redacted] will kindly provide confirmation of the paid ticket, we will reimburse her directly for the expense.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received this reSponse from...

Honda:[redacted] 
[redacted]: I did not accept their offer and responded: "Good evening [redacted],      Thank you for your response. Thank you also for your offer of the gift card but I will have to decline that offer for various reasons: 1. I did not pay with a gift card and I am sure this gift card would have to be used at Honda.2. I did not pay $1003. I was told the charge was for the diagnostic, not for disconnecting the alarm. In fact, to further expound, I was told about the charge and then when I asked what the alternative was, I was then told they could disconnect the alarm. The charge came before the offer of disconnection. 4. I feel that your company can do better by their customers, by offering honest service and taking responsibility for errors made. I came back to Honda because I purchased my car there and hoped to get good customer service and to get the problem taken care of. I now have a car with no alarm because your workers could not diagnose the problem, something they are supposed to be able to do. And, when they couldn't diagnose the problem, they proceeded to charge me for their incompetency. I will leave this matter open with the Revdex.com and do hope that you understand my issues. It is my hope that you will get the correct information from the representative and do fairly by me, a loyal customer. I thank you in advance and hope you have a great evening/day. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We’d like to thank [redacted] for providing a more detailed explanation of his experience. We cannot refund the diagnostic fee entirely, however we would like to offer [redacted] a $50  [redacted] gift card to offset his expenses and efforts. If he accepts this offer, please provide a mailing address to which we can send the gift card.