Plaza Auto Mall

Plaza Honda is in communication with [redacted]. His navigation display unit was replaced. The issue with [redacted]’s radio is unrelated to the navigation unit and requires additional diagnostics. The service for the radio can only be completed on a weekday because assistance from the...

manufacturer (Honda) is required. Plaza Honda’s Service Manager is coordinating a schedule where [redacted] can bring the vehicle in.

Review: On 2/*/16 I least a 2016 kia surento . after signing all the documents, and the vehicle leave the show room my brother saw a dent on the vehicle. the sales man Mr Claudio P[redacted] gave me a letter ackonwledgeing the dent. he promise to fix it the next day. 2/*/16, that did not happen. I took the vehicle back on the 2/*/16 I was told I have to make an appointment.so I said that was not told to me. I left the keys. Two hours later they drop the car back to my house , I then take it back foe a second time. I try to leave the keys . Mr p[redacted] grab my hoodie and try to drop the key inside he failed, then he grab my pocket and put the keys in my pocket, I took it out and toss it on the floor, and walk out, he ran behind me and throe the key at me and hit me on the foot, I pick it up and throw it back inside.I finally got them to take the vehicle back on 2/**/16.Desired Settlement: They took the vehicle back as a early least termination. Which would affect my credit And cost to me when vehicle is sold. I need help

Business

Response:

In response to [redacted]’s complaint, A fingernail-sized dent was noticed on the car on the evening [redacted] took delivery of his Sorento. When this was brought to our attention, we offered to postpone delivery until the following Monday so that we could have the dent addressed, but [redacted] insisted on taking the car home that evening. An appointment was made for him to bring the vehicle back on Monday for dent removal. [redacted] never showed for his appointment on Monday. He appeared at the dealership on Tuesday and dropped the Sorento off, however he had no appointment for Tuesday and nothing could be done for the dent at that time. We offered to schedule a new appointment to have the dent removed directly at his home. He agreed, and as a courtesy we drove the vehicle to his home to save him the trip of coming to pick it up. At that time Plaza Kia did provide him with a document guaranteeing we would fix the dent. We have always intended, and still intend to, honor that promise. When we attempted to schedule the home appointment for dent removal, [redacted] said that he could only do it on a Saturday – however this type of service is available only Monday through Friday. We explained that it would only take about 25 minutes for a dent so small to be repaired, but it had to be done on a weekday. [redacted] stated he would let us know as soon as his schedule allowed for a weekday appointment. About a week later, [redacted] suddenly returned with his vehicle to the dealership, demanding that he be able to return his car. It was explained to him at that time that nothing of the sort could be done at such a late stage, that the Sorrento could not be refunded or exchanged, and that he was essentially surrendering his lease. [redacted] insisted on leaving his vehicle behind anyway. At this time, we must assert that absolutely no physical altercation took place at any time. When it became clear that [redacted] was intent on leaving his car behind and surrendering his lease, Claudio P[redacted] accepted the keys and bid [redacted] goodbye courteously. We are now in possession of his “grounded” vehicle and we’re not sure if he understands that he must continue making lease payments if he doesn’t wish to default on his loan from the bank. These are factors that are out of our control. We can offer him the following options: 1. Return to Plaza Kia to pick up his vehicle and we will attempt to reverse the “grounding” that occurred automatically when he left the car behind. We will also guarantee, once again and as always, that the dent will be repaired. 2. Trade the vehicle for a different vehicle – pending value assessment. With this option, [redacted] must keep in mind that there will most definitely be negative equity on the Sorrento. Beyond options 1 and 2 described above, [redacted] may choose to deal directly with Kia Motors Finance to sort out additional options.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. My response is attached to this email along with my evidence.

Sincerely, [redacted]

Review: I visited Plaza Kia on 11/**/15 knowing the exact car I wanted to buy. The dealership did not have the car in stock, but I negotiated a final price with the salesperson in good faith that the car would be delivered for pick up on 11/**/15. I paid $500 as a deposit on the promised car. The salesperson promised to call me on 11/** when the car was ready. I waited throughout the morning of 11/**, but did not receive a call. When I finally reached someone at Plaza Kia, I was informed that the truck delivering the car broke down and the car would not arrive until the following week. Knowing I needed to complete the purchase that same weekend, I told Plaza that I would look for a Kia at a another dealership as soon as possible and would not wait for the car that was late in arriving. I completed a purchased at another dealership and tried to call and email Plaza Kia on multiple occasions to request the return of my deposit for the car I never purchased from them. I left many voicemails, but never received a phone call in return. After several days of trying to contact the salesperson and manager and receiving no help or reply (or returned deposit!), I assumed that they were no longer acting on the good faith agreement we had made wherein the $500 deposit I paid would be put toward the car I ordered from them. I still have not heard back from them, nor have I received the deposit.Desired Settlement: I would like to receive a full refund of the $500 deposit I paid on 11/**/15 in the form of a check, which Plaza Kia must send through the mail.

Business

Response:

Sorry for any inconvenience. The refund was issued on January [redacted] 2016 in the amount of $500.00. It will be delivered via [redacted] to the address provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 2016 Honda odyssey van and the purchase price was 38.517.94 I did trade in my vehicle n thy give me 6,500.00 my pay off was 12,682.06, the contract was a complete lie, thy added on extended service warranty, 3200.00, maintenance contact, 1050.00, without my knowledge that I did not apply for, at the end of the complete my price was, $ 59428.15, which is reg fee$ 80.00 the title fee $5.00, official fee $10.00 plaza motor duck fee $75.00, waste tire fee $12.50, there are amount tht is on this contract that is not account for, I went to speak to managers n still not resolution......thy say if I was to take thm to court win n thy not goin to refund me anything knowing thy own me bak 5000.00 on this contraact.Desired Settlement: Been to see them 5 times and still not help just run around. I am a 72 yr old lady tht is now looking for help my son is the one tht handle everything, he been in many times to get help but none so far.

Iona Votor

Business

Response:

The customer was issued a refund on 11/**/15 in the amount of $5,618.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to Plaza Auto Mall to bring my car in for a safety recall follow up, after receiving a notice from Toyota ,which was free of charge. They called later that morning saying I need numerous things done to the car. I did not agree to any services except changing the belt and 3 others which I was told was $14.95. I arrived there later that day to pick up my car and there was a $1628.14 bill, $1000 of it being for labor. They are wrongly claiming that I agreed to all the services. They are dishonest and corrupt.Desired Settlement: I am willing to pay $14.95. That is what I agreed to.

Business

Response:

All work to be done on the vehicle was authorized by the customer. The customer returned to the dealership today and was offered, as good-will, to be liable for only one hour of labor and the parts. The price was dropped from $1,628.14 to $597.17. The customer agreed to this. As far as I am aware, the issue is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April [redacted] I received a promotional letter from Plaza Toyota in reference to my then Car 2010 Toyota Venza, the offer advertised was tempting, so I asked my husband to check it out, he did on April[redacted], only to find out it was a deceptive way of getting people to come into the showroom. My husband discussed trading the old car for a 2014 Venza, the details were worked out but later change from finance to lease, [redacted] was very convincing even though some of the figures changed later.The deal went through, we drove off the vehicle the night of [redacted] about 10pm,only to find out the next day, we were given a 4cylinder and not v6 as what we had before.We were offered an exchange with same terms and when we got to the office was told we had to take something else. We decided to keep the first vehicle.On[redacted], I was on my way to Toyota to find out about my "payout" check from the deal and the payoff check for the bank from the previous vehicle, the car had a problem and could not go forward,after a while we got it started again and took it back to the dealer, [redacted] Troy kept it for servicing.Today the [redacted] no contact from the dealer and my family is without a vehicle and no compensation.No one there cares after the contract is signed.This is the beginning of my journey for justice for my family, we are good people and refused to be treated with such disrespect and disregard for common decency.I want them to know, I will not drive a vehicle that threathens my family life and I need full compensation for everday I am without my vehicle.Thank you for your assistance.Desired Settlement: I need a replacement vehicle and compensation for each day I am without my vehicle if this cannot be done, cancel the deal and I will take my 2010 venza back.

Business

Response:

I spoke with the customer several times on the phone and greeted them in person when they came down. The customer's vehicle was brought in to the service department, diagnosed and road tested. After extensive investigation, the service [redacted] was unable to duplicate any problem at all.

That said, the customer was offered two options; they could either come in and pick their existing vehicle up and drive away with it, or, if they still felt unsafe, they were able to exchange the vehicle for another one. The vehicle that has been offered to them as an exchange is exactly the same, but with a 4 cylinder engine.

At the time of writing, the customer is in the Toyota showroom waiting for her husband to arrive. She has chosen to swap the car out for the other one on offer. I have been assured by the sales [redacted] that the process should be straight forward and that they will be able to drive out with their new vehicle tonight.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but the matter is not fully resolved, I also requested compensation for the 3 days inconvenience to my family, while we were left without a vehicle, Plaza Toyota is yet to address this issue, I am hoping for a speedy resolution, we are almost there.

Sincerely,

Review: When signing my lease I elected to purchase "excess wear and tear protection". The cost was added to my monthly bill. After 2 weeks I realized that I cannot afford the extra payment, so I filled the proper paperwork with the insurance company to cancel the extra protection. I was told that a check will be mailed to my dealership and they will post the refund to my account. It has been several months later and the refund has not been posted to my account. I called the dealership and tried to speak to my sales agent [redacted] and finance manager [redacted]. Neither of them have ever returned my calls. I've been calling for a month now. I keep getting the run-around. I've called many many times, left many voice mails, had the secretary send them emails, etc. They are clearly ignoring me. It is clear to me that these sales agents only care about closing the deal and don't care about the customer at all.Desired Settlement: Apply the refund to my account.

Business

Response:

[redacted] contacted the customer and informed him that the check for the refund has been mailed to Hyundai corporate. The customer should see the refund shortly.

Business

Response:

Please find attached copies of the two checks that we sent out to [redacted] at the end of last month. I have called him and he is entirely satisfied with the outcome.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to this dealer to get an auto lease on 12/[redacted]/13. I worked with an agent named [redacted]. They charged my wife's AMEX card over $1400 for an auto lease that never finalized because we couldn't come to an agreement of terms. My wife and I then decided not to go through with the auto lease. The agent said that they couldn't refund the money that night because it was too late in the day and that they would do it immediately the following day. The money still wasn't refunded so I called the sales agent again. [redacted] then said it may take a few business days for the money to be credited. I waited again and the money still hasn't been credited. I tried calling the agent and left messages. I still have no answer or credit from the Acura dealership.Desired Settlement: I would like a full refund ASAP.

Consumer

Response:

At this time, I have not been contacted by Acura of Brooklyn regarding complaint ID [redacted].

Sincerely,

Review: I needed a repair done on my car - replacing the end cap from the left side running board. I went to the shop on November **, 2014, at which point the shop ordered the missing left rear cap and indicated that the piece would arrive at the shop in 3-4 days.

On December ** I called the shop to confirm the piece had arrived and could be installed, and Acura confirmed that the piece had arrived.

I scheduled a service appointment for December ** at 9:30am to have the end cap installed and received an email from Acura that my appointment was confirmed for 9:30am. I arranged to have a babysitter take care of my children while the car was in the shop.

I brought the car into the shop at 9:30am and was told by [redacted] (a service coordinator) the work would be COMPLETED by approximately 11:30. At noon, [redacted] told me the work had not yet been STARTED. At 12:30 I saw [redacted] and inquired regarding the status. He indicated to me that the wrong part was delivered to the shop and that the work couldn't be completed on December **.

The bottom line - I wasted approximately 3 hours sitting at the shop and paying for a babysitter I didn't need. My appointment was at 9:30am and at around 9:45am the shop could/should have figured out that they didn't have the correct part.Desired Settlement: I already pre-paid for the part on November **, and am requesting that when the part is installed that the hourly labor service rate be waived, to compensate me for my wasted time on December **.

Consumer

Response:

At this time, I have not been contacted by Acura of Brooklyn regarding complaint ID [redacted].Sincerely,

Review: On July **, 2015, my daughter and I visited Plaza Toyota in [redacted] and talked with salesperson, Rick W[redacted] about possibly buying a Toyota Camry - new or used. After some discussion, Rick showed me a pre-owned Nissan Maxima and I shared that I would need to discuss the car with my husband as he was not with us and we were originally in the market for a Camry.

I asked Rick if there was a possibility to find out what kind of payments I would be looking at for the Maxima and he said that I would need to put some sort of deposit down to run the applications. I was a little leery about this and he assured me that if I put $100 down that I would be refunded if I decided to not purchase the vehicle. I asked him at least three times if I would get a refund and he said yes each time. So I paid a $100 deposit and left the dealership with plans to call Rick the next day.

When I touched base with him the next day, he asked for me to return to the dealership to discuss different options. As I was in the market for a car, I did not own one which meant I had to take a long bus ride to the dealership and wasn't able to go that day. In the meantime, my husband found a pre-owned Camry at another dealer that we decided to purchase and who, frankly, was less vague regarding options. I contacted Rick on 7/**/15 for a refund.

On 7/**/15, I contacted Rick to ask if there was anything further I needed to do to have the refund issued. He informed me that the refund was already processed and would take 48 hours. On 8/*/15, I contacted him again to let him know that the refund wasn't issued and received no response. I have since reached out to him several times, called the dealership several times and spoke to Jasmine who let me know that either Oscar S[redacted] (Rick's supervisor) or Rick would contact me. I've left Oscar S[redacted] several messages and called back several times, each time getting the runaround. I've chatted online with someone who said they would alert the right people and still nothing. It's been over two months and I still don't have the refund. I work in Manhattan and work long hours so it's not easy to get to the dealership, but would go, but can't go if it doesn't amount to anything - I work nearly 60 hours per week. Each time, someone assures me that they can do it and I've even left a message with Oscar S[redacted] to just send me a check if necessary.

I have the receipt and Rick knows I am owed this refund...I don't know if it's incompetence or some kind of scam, but I just want my refund.Desired Settlement: The refund owed me: $100

Business

Response:

We apologize for the delay and the inconvenience this has caused you. As of today we have issued a refund back to the [redacted] card ending in [redacted]. You can expect the refund to show on your statement by Friday 10/*/15. Please feel free to contact us if there are any further issues regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After financing my Honda Accord 15 in June 2015, I cancelled my extended warranty which was honored by [redacted] on September **, 2015; however the unused warranty credit was never refunded to my balance with American Honda Finances. [redacted] informed me that the dealer requested for the refund to be returned to the dealership when it is a known fact by all 3 parties (dealer, [redacted], [redacted]) that the refund automatically is returned to the financing institute not the dealer. How and Why was this very important protocol overlooked, disregarded, or plainly act of theft allowed especially when I am still reponsible to pay for a service that I 1) do not want 2) was honorably cancelled?Desired Settlement: The warranty refund needs to be properly redirected and credited back to the lender, in this case me (my balance with American Honda Finances).

Business

Response:

The customer did not cancel her

coverage at Plaza Honda, where the purchase was made. Instead, it was done at

[redacted] and whoever processed it there, noted the money should be sent

to the original dealer, not [redacted], with the customer initialing her

acceptance. ( See attached.) Nothing was done intentionally to delay the

processing of the refund, however, we cannot process ANY customer request for

refund without a written cancellation request. Once we received it from the

customer, on October [redacted], 2015, we immediately sent it to

Hondacare who processed the cancellation correctly. Honda Financial Services

has either already received her refund, or will shortly.

Review: On 6/**/2013 I had a car accident and Auto Plaza Mall fixed my truck. After I received my truck back I told them that it did not feel right and they said that when they changed the oil everything looked ok, It still didn't eel right. I did not drive my truck for awhile due to the fact I had back surgery. On 2/**/2014 as I was driving I had smoke coming out of my back pipe and as I was driving my car just died. On 2/**/2014 I called [redacted] company and was advised to have it to [redacted] to see what the problem was being I have a seven (7) year warranty on my vehicle. I received a call from [redacted] the service advisor , ###-###-####, and was told that my engine blew. [redacted] and I discussed that I did have an accident and that Plaza Auto Mall fixed my vehicle. I had faxed over everything that Plaza Auto Mall had fixed. [redacted] did call Plaza Auto Mall and spoke to [redacted] regarding this matter and he advised her to call my insurance company, [redacted] and speak to them. [redacted] told her that the car was fixed and that they have nothing to do with this. [redacted] called [redacted] and spoke to them due to the fact that I have a seven (7) year warranty and they told her that they aren't covering it to call [redacted] and Plaza Auto Mall. This is now going on five (5) weeks and still this issue is not resolved. I was advised by [redacted] to pay for the engine to be repaired and then take Plaza Auto Mall to court. I told [redacted] at [redacted] that I am not paying out of pocket that someone is responsible for my car to be repaired. The understanding that I was explained by [redacted] is that this problem took overtime to happen to my truck due to the fact of not being properly repaired or there were problems with the parts.Desired Settlement: I just want my truck fixed, a rental until my truck if fixed so I can get to my therapy and doctor appointments and payments being taken off of my finance being I haven't had my car since 2/**/2014

Business

Response:

Having spoken to both the service [redacted], [redacted] and the customer, it has been determined that Plaza Auto Mall cannot be held responsible for the damage that was done to the vehicle. While we are sympathetic to the customer's needs, there is simply nothing to suggest that the damage to the vehicle has anything to do with Plaza Auto Mall's repairs. While it is unfortunate what happened to the customer's car, the incident took place the best part of a year after repairs were carried out at Plaza. The service [redacted] recommended that the customer speak to their insurance company to see if anything can be done about the repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]No...this issue has still not been resolved!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated previously, Plaza Auto Mall will be happy to assist the customer by performing any repairs. However, as there is nothing that indicates that the damage that was done to the vehicle was in any way caused by work done at Plaza Auto Mall, we will not be able to pay for any repairs that are done at another dealership.

Consumer

Response:

To respond to your question, no, this issue has never been resolved. Due to their negligence of not responding, I had to give my vehicle up.

Review: I sold a car with an extended warranty and was told by the warranty company that I would be refunded the remaining value of the policy, or 13%. I appeared in personat Plaza Toyota on January **, 2014 and was taken to the finance department where a gentleman helped with the cancellation transaction. I was told it would be two weeks until the transaction was processed. As I received nothing after a month, I called the warraty company and was told the policy was still active and the transaction never went through. I called Plaza Toyota on February **and was told that no transaction was entered. The entire process needed to be repeated and I was told it would take an additional month to receive the money owed to me.Desired Settlement: I would like this part of the dealer's record.

Consumer

Response:

Good Morning,

As per our conversation, I would like a refund. The man I originally worked with on January **is names [redacted]. I would also like to add that my problems with the dealer continue. I called today to check on the status of my refund. [redacted] took over 5 minutes to find my account after which she told me I was not entitled to a refund as the warranty expired on 1/**/14.

This is false. I traded in my car on that day. The warranty was set to expire in September or when the car reached 100,000 miles. The car had 84,000 when it was traded. I am awaiting response from the [redacted].

Thank you for your time,

Business

Response:

The General [redacted], [redacted], has authorized the cutting of a check that will reimburse the customer for everything they are entitled to.

Review: I purchased a 2013 Hyundai Accent in 3/2013. Over all the only complaint that I have is the size of the vehicle. The interior is extremely small, and this was determined after I put two car seat for my children in the back. I called the dealership, and spoke with [redacted] and [redacted] whom stated they would do all the can to help me. When I arrived, neither was available and I was told there is nothing anyone can do. I am not looking to get out of my payments or anything like that I just want a bigger vehicle. I just would like to have more space in the back to accomidate my 3 year old son and 8 year old daughter. I am willing to take a used vehicle at this point so that I am not constantly kicked in the seat by my toddler. THis is a safety issue.Desired Settlement: Desired Settlement: Replacement

Business

Response:

Called and spoke to [redacted] about her vehicle. Explained to her that she does have options when it comes to getting in to a different vehicle, however they all involve being responsible for the remaining payments on her current vehicle. I explained to her that she could trade her vehicle in and use the money that she receives for the trade to help pay off whatever she has left to pay off of her financing. However, the car will be worth less than what she currently owes, so in order to get in to a different vehicle, she will either have to put a large amount of money down, or her monthly payments will increase dramatically - or both.

[redacted] stated that she understood this and that she appreciated someone calling her to explain this. I have encouraged her to take a look at our website to see if there is a pre-owned vehicle that fits her requirements. If she sees something, I have left her my direct number so that she can call me back to talk it over.

Review: COMPLAINT ON FRAUDULENT BUSINESS AT HONDA PLAZA

It is with deep regret and disappointment that I have to write this letter on the above named subject. My dealings with Plaza Honda started when I leased a 2011 Honda, which I was to buy at the end of the lease. However, before the expiry of the lease period, I lost my car keys and had to go back to the dealer to have my door locks fixed. This was the beginning of my woes with the company, and the beginning of my experience with their fraudulent activities.

On the [redacted]of October 2013, I received a call from [redacted], asking me to visit the plaza Honda as they had a great deal for me. I went to the offices and carried along the coupon I had earlier received from the company, offering me $4500 dollars off for the car I was leasing. There was also a $1,000 voucher for a new lease. I was surprised when [redacted] tore this up and claimed that it wasn’t meant for me. He had a better deal on offer; a new car for a better deal. I did not like the car he showed me, so I chose another one which was more expensive. To this, [redacted] offered a deal for which I would pay a down payment of $3,000 and a monthly payment of $400. Since I could not afford the $400 a month, I negotiated the deal to a point where we came to an agreement that I would pay a down payment of $3,500 and a monthly installment of $350. This seemed fair enough. However, when I went to the [redacted], [redacted], he informed me that I had to pay $450 per month. Despite my disappointment at the discrepancy between the two agents, I negotiated the deal and agreed that I could pay $413 per month. Two days after the deal, I went back to Honda plaza and informed them that I would be leaving for Croatia in June. As such, I needed to return the new car and get back my old car. This is where the real cat-and-mouse chase began.

On November 4, Honda sent me a financial statement claiming that I owed the $3,253.08 for the damages on the car. This struck me because the only damages to the car were a few scratches on the front and rear bumper. Nevertheless, I negotiated the damages compensation to $1,900. I contacted [redacted] Forgione on the basis that this compensation was still too high. He promised to address this. My dissatisfaction arises in that the inspection was done without my knowledge and the company has refused to give me a chance to do an independent inspection on the car, despite the fact that I have a right to this.

Another worrying fact is that the price of the car was inflated without due cause. The financial [redacted] at Honda Financial quoted it at $31,000 in contrast to the initial price of $27,931. The financial [redacted] could not offer an explanation as to why this change took place. I, therefore, want a release from the lease and a refund of my $1,900 which [redacted] Forgione promised to address as well as $3,500 for the new lease. My position is informed by the following evidence of fraudulent activities at the company:

[redacted] tricked me into the new deal. This is because I went to the company to have my Honda 2011 repaired, not to get a new car. However, he mentally exhausted me with his 8 hour persistence to which I eventually give in. I feel he took advantage of the fact that I am an elderly, single woman of 63.

The charges for the damages on the car are too exaggerated to be true.

The unexplained and unreasonable change in price of the car is evidence of fraud.

The constant efforts of the Honda plaza agents to evade addressing my concerns are evidence of their fraudulent activities.

Given these concerns, I seek a quick closure to the issue with due justice delivered to me.Desired Settlement: a release from the lease and a refund of my $1,900 for the "damages", as well as the $3,500 for the new lease.

Business

Response:

The details of the inspection of the customer's lease return will be disclosed in this response. When the lease was returned, the car was severely scratched. However, Honda's inspection (which is completely independent of anything that goes on at this dealership) found that there is a problem with the engine that needs to be paid for (hence the higher price).

As a token of good will, Plaza Honda offered to help the customer out with the cost of the damages. We offered to lower the payment to $1,900. The customer declined this and insisted that they should not pay any of it. The Honda sales manager, [redacted], offered to see if there was any way this could be facilitated (no promises were made). However, the General Manager said that we would not be able to cover the full cost of the repairs because they were caused by the customer.

Business

Response:

The details of the inspection of the customer's lease return will be disclosed in this response. When the lease was returned, the car was severely scratched. However, Honda's inspection (which is completely independent of anything that goes on at this dealership) found that there is a problem with the engine that needs to be paid for (hence the higher price).

As a token of good will, Plaza Honda offered to help the customer out with the cost of the damages. We offered to lower the payment to $1,900. The customer declined this and insisted that they should not pay any of it. The Honda sales manager, Jim, offered to see if there was any way this could be facilitated (no promises were made). However, the [redacted] said that we would not be able to cover the full cost of the repairs because they were caused by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please see attached documents.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

as stated in the vehicle inspection report done by honda, which I scanned and emailed to you a copy of last week, there was no evidence in the report that there was a problem with the engine. so again, there's proof that plaza honda is not being truthful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

as stated in the vehicle inspection report done by honda, which I scanned and emailed to you a copy of last week, there was no evidence in the report that there was a problem with the engine. so again, there's proof that plaza honda is not being truthful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Sincerely,

Business

Response:

In the scanned documents that the customer sent to us, if we take a look at scan 3 (which I have reattached to this response), you will see a line that refers to "4 Cyl USA Built". Additionally, immediately to the right of that you will see the charges for that damage. This breakdown is from Honda - not from Plaza Honda.

Once again, Plaza Honda did attempt to help the customer out with the cost but this was declined. I am not sure what else Plaza Honda could have done. Once again, this damage was discovered by Honda, not by Plaza Honda.

Business

Response:

In the scanned documents that the customer sent to us, if we take a look at scan 3 (which I have reattached to this response), you will see a line that refers to "4 Cyl USA Built". Additionally, immediately to the right of that you will see the charges for that damage. This breakdown is from Honda - not from Plaza Honda.

Once again, Plaza Honda did attempt to help the customer out with the cost but this was declined. I am not sure what else Plaza Honda could have done. Once again, this damage was discovered by Honda, not by Plaza Honda.

Review: I Bought a preowned 2010 hyundai tuscan green color with fourty thousand miles on it I purchased the vehicle on October * ,2013 and gave them a $300.00 cash deposit my husband and brother was with at the time I was told to come back 3 hours later to pick up the vehicle and when we went back they said the vehicle wasn't ready because they didn't have the title yet.I went back two days later with my husband and brother and gave them an additional five thousand dollars cash towards the vehicle purchase. I also made an additional $300.00 payment towards the loan company they provided me with (fifth third bank ) I also made another payment on 11/**/2013 which brings the total to fifty six hundred dollars towards the vehicle .the sales person said there would be no problems with vehicle I am a disabled person and was not told not to worry .during the four weeks of having this vehicle the smell in the vehicle the sales man said the smell was there because of the vehicle was cleaned inside.also I the vehicle would not start a few different times also a light came on the dash board a eps light ,besides that I was driving the cruise control was stuck I stepped on the brake and pressed the button it wouldn't go off and was stopped and received a speeding ticket and I showed the officer the problem he seen I was right I went home feeling really sick and had the the vehicle parked for about a week ,I went to drive to the store to pick up medicine and went to park and it was stuck in drive my husband was with me we went straight to the dealer they sent me across the street to the service department .they told me I had to make an appointment and said they had to take the truck now because I'm disabled and have have a handicapped plaque .the sales person said there was no recall on this vehicle and the service department said there was a recall on this vehicle ,they also refused to give me a rent a car and I complained and then they gave me a rental car. I had the rent a car for 3 days and was afraid to drive the 2010 hyundai and didn't want to take it back because of all of the problems and it was dangerous even my insurance company said its a lemon and to get my money back. I asked who the [redacted] was they said [redacted] is the one in charge of the new and preowned I walked into his office and sat down crying with my husband and told him about how unsafe the vehicle is and all the problems the hyundai tuscan has ,I also said I wanted my money back and I needed a vehicle .with that [redacted] said I couldn't get any of my money back .[redacted] said after the bumper to bumper and the titanium package the rest of the money had to go to the loan and [redacted] said the difference of the loan he would take care of and I didn't have to worry about the loan or the hyundai tuscan anymore they kept the vehicle took all the keys back and papers .I Don't understand why I couldn't get any of my money back .he sai come back tomorrow and pick out a vehicle I found a 2014 honda crv with navigation awd I asked [redacted] again about getting my money back and he said no part of it was going towards the loan and [redacted] said he would take care of the loan again.I went back with my husband 3 weeks after getting the honda crv because none of the extra coverage went through [redacted] said how do I know there's no coverage I said called and they said I wasn't in the system I also asked [redacted] about the hyundai tuscan [redacted] said its not in the system anymore and that the loan is taken care of also I was told by someone working there why is [redacted] charging more money for the crv monthly leasing the truck instead of three hundred and change a month he's charging me four hundred and and fourty dollars a month .[redacted] said the lease would be 36 months and instead it's 32 months . I received a phone call on December ** ,2013 and two more times after from fifth bank collections telling me why am I not making my payments on the 2010 hyundai tuscan green color ,and I said what are you talking about I returned the truck to the dealership and [redacted] said I don't have to worry about this loan anymore .The collection s from fifth bank said that I'm still responsible for the 2010 hyundai tuscan and they don't care they also said because my name is on this loan I'm still responsible even if someone else is driving the vehicle and if I don't make a payment my credit is ruined ,and that they have not received any payment from plaza honda auto mall like [redacted] said he would do I am on bed rest as per doctors orders taking medication can't breath good please someone help me please [redacted]Desired Settlement: I would like for someone to call me and help me please from Revdex.com about all of the above

Business

Response:

Having spoken to the [redacted], [redacted], he confirmed that the customer's vehicle had been completely paid off with the bank. There was a slight hold up, but everything has now been straightened out.

I apologize on behalf of Plaza Auto Mall for the inconvenience that [redacted] experienced. If she requires any further assistance, I encourage her to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [redacted] said that he paid the loan off to fifth third bank last week and and also in the email sent to Revdex.com this is absolutely not true the bank has been calling me everyday about ruining my credit and the loan still not being paid off not only that I still don't have a written explanation about the $5,300.00 in cash that was given towards the 2010 Hyundai tuscan which was no good and the $300.00 dollars for the first payment towards the 2010 hyundai tuscan I've been really sick for the past few weeks on bed rest fighting plaza auto mall about this terrible situation there putting me through first the selling me a lemon 2010 hyundai tuscan and then I return the 2010 hyundai tuscan [redacted] kept my money and said I can't get anything back he had to keep plaza honda auto mall SHAME on you guys for treating me so badly and putting me through so much stress and being so dishonest this is so terrible what you are putting me through I also left them a message on the phone number they said to call and no reply about why the loan is not paid off and the written explanation about the $5,600.00

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: My brother went to the Honda dealership and spoke to [redacted] and he said there was nothing sent to the credit bureau and then spoke to me as well over the phone saying nothing was sent and I told him there was and he said they told him over the phone there wasn't even after I told [redacted] there was. Fifth third Bank sent me a letter stating that the Payment was sent late in Dec.2013 and that it was reported to the credit bureau as well .I called [redacted] and left her a message on Thursday 2/**/2014 about the letter I received from fifth third bank about my credit . I'm waiting for her to contact me back in order to met with her to resolve these issues . Thank you so much [redacted]

[Your Answer Here

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I gave a down payment of $1,000 for a car I never brought because the car insurance was too high. The representative name [redacted] told me I would get my refund the following Monday. It had been a week and I have not received my refund as of yet. I called throughout the week and he has been giving me the run around.Desired Settlement: I want my refund of $1,000 put back on my debit card that was used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: **When I first brought the vehicle over for repairs it was on Sept. **, 2015, I already had called in for an appointment for Sept. **, 2015; unfortunately my vehicle broke down Sept.27, 2015 so I had it towed to Plaza Auto Mall Kia Service.I spoke to Mr. Maurice that provided me a service ticket and told me I should be called within a day or two on status of my vehicle. This was my first time taking my vehicle to this location and I had mentioned this to Maurice when he asked me. I also mention to Maurice that I currently hold a contract with an Extended Warranty (Car-Chex). He told me they accept Extended Warranties however he has never heard of that company. I wrote down the Car-Chex information for him and he had stated after they do the maintenance on my vehicle I should called by him within a couple of days.I called the 3rd day and left 3 to 4 messages, the call was not returned. I kept calling and leaving messages with no avail. 6 days had passed so I called and left Maurice a message to call me, on the 7th day I passed by to the location and was told that the vehicle was not looked into it yet. I spoke to a Jemale T[redacted] (Supervisor) that also gave me evasive answers; however when he provided me with his business card and told me to call him in the morning, I called Jemale numerous of times and left him messages and text him, finally I got hold of him and again he provided me evasive answers. I visited the place again 10/**/15; and Jemale informed me that he was going to help me instead and stated he fired Maurice and a couple of other guys because they were not returning back the customers calls. I was told by another employee that Maurice was not fired; he was transferred to another department.Jemale is a very rude, a liar and an very incompetent supervisor, I had drop by to inquired about the status of my vehicle with Roman and Jemale was present and he walk towards me and began to argue and yell at me like I did something wrong by coming. At that point I only dealt withDesired Settlement: MY VEHICLE STILL HAS PROBLEMS, I DONT THINK THE BRAKE SWITCH WAS NOT REPLACED BECAUSE IT DOESNT STATE IT ON THE RECEIPT AND I FEEL SINCE I HAD AN APPOINTMENT ORIGINALLY SEPT.**,2015. THEY DIDNT LOOK INTO MY CAR A WEEK LATER OR LONGER, MEAN WHILE I HAD TO RENT A VEHICLE TO GET AROUND. AND EVEN AFTER I RETURNED MY RENTAL BECAUSE I WAS PROMISED OCT.**, 2015 ROMAN TOLD ME THAT THEY NEEDED MORE TIME. THEY SHOULD PAY PARTIAL MY RENTALS AND REFUND ME MY SERVICE MONEY BACK 546.63.

Business

Response:

When [redacted] brought her vehicle to Kia Service, she was told that her [redacted] warranty would not cover the repairs she required. We recommended she return to the independent repair shop where she previously had work done and where her warranty was likely to be effective. She declined to do so despite being fully aware of the financial risk she was taking by leaving her car with Plaza Kia Service. She told us to proceed with the repairs and that she would take up the warranty issue with [redacted] personally. The waiting period the customer experienced was caused by a delay in parts delivery. When we learned that her parts were going to take 6-7 days to be delivered, [redacted] was offered a loaner vehicle. Plaza Kia was prepared to provide her with a loaner at no cost, despite her being out of warranty. However [redacted] could produce no personal credit card or insurance information, which are legally required in order to secure a loaner. Of her own accord she chose to rent a loaner vehicle through an outside rental company under a family member's name. Plaza Kia cannot and will not reimburse for outside rentals. During the 6-7 days that it took for her parts to arrive, [redacted] continually called a number in our service department that was not active because the employee had been transferred to a different department. We apologize for any inconvenience this caused. Had she called the main line, any and all of her concerns would’ve been addressed and answered. Ultimately, all of [redacted]' required repairs were completed and her car was fixed. If she wishes to contest her warranty coverage she must take it up with [redacted] directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent them a letter complaining of the situation as well as contacting consumer affairs and no response as of yet. I just want my money refunded on the warranty part they placed in my car. My extending warranty told them not to replace the power steering pump because it was still under warranty with the last service repair shop. But they still replaced it then charged me for the part. Then they told me to call the last service shop and explain the situation so they could reinstate my money back. Which I contacted the service shop and they said they cannot do that. They told me they should had not change that part.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously stated, [redacted]' complaint should be filed with her extended warranty company. However, in order to put this outstanding matter to rest we are willing to offer [redacted] a $150.00 credit towards future service, which must be redeemed at Plaza Kia.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What they just offered me is an insult, I'm not ever taking my vehicle back to that crooked gravy shop, even if my vehicle breaks down in front of their shop; I'll instead have it towed to honorable located before I let them gravy me again. Its unethical!

They held my vehicle for 25 days. They replaced a warranty part without my authorization, and pressured me to pay. I'm not taking this issue up with my Extending Warranty because they clearly stated they never authorized this part to be replaced by them because it was under warranty by another shop! They need to fire everyone that runs that place, starting with the manager, supervisor and hire a new staff, monkey business eventually gets run to the ground.

I took this complaint to DMV, its a matter of time they will respond to my complaint letter and have this shop investigated.

If they are not going to compensate me for my losses, I'll see them in court!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Review: I purchased a 2013 Toyota Rav 4 from [redacted] on 7/*/2013. He assured to do NJ title registration for me and the dealer charged me $395 estimated title registration cost and said the residual will be refunded if registration is less than 395 or additional will be charged if more than 395. I checked back via text messages many times to ask about the registration issue, and the answer was always "everything's fine. real plates on the way" etc. Since I still didn't receive the plates after 7/**, I contacted the [redacted] trying to track the status of plates. I was replied by the [redacted] on 7/** that there's no registration record of my car. So I got worried and asked [redacted] what's going on. Starting then, he started frequently ignoring my messages and never provided a real explanation about the title registration. Finally the plates arrived on 8/* (which he confidently assured will arrive by end of July), and the receipt showed the registration date was 7/** and total cost on receipt was $371. Then I thanked [redacted] for the receipt of the plates and asked about the refund. I in all contacted him 4 times about the refund (3 messages on 8/*, 8/*, and 8/**, and email on 8/**), but he completely ignored my message. So I have to ask for help from Revdex.com to reach him.Desired Settlement: Provide an explanation of what's going on and resolve the refund issue.

Business

Response:

The paperwork has already been processed for the $24 refund that [redacted] is seeking. Just as soon as that has been cleared, he can expect a check in the mail.

Consumer

Response:

The resolution is satisfactory to me and the matter will be resolved when I receive the check. Thanks!

Review: In March 2014, I entered the Toyota dealership located in the Auto Plaza Mall, [redacted] for service to my 2009 Toyota Yuris. While waiting for the repairs to be completed on my car, I was approached by a sales person from a neighboring Honda dealership who asked me if "...I wanted lower monthly car payments..." I asked him to explain and he then lead me into an office to speak with [redacted] I was told that [redacted] is the [redacted] for the Honda Dealership. Thereafter, [redacted] stated that he would lower my car payments to make my car more affordable. I was never informed about the terms of the agreement or told that lowering my car payment would result in life of my car loan being extended and my current car warranty being terminated.

When I entered the Honda dealership I owed approximately $4000 on my 2009 Toyota car loan and had a warranty covering repairs. I later learned that [redacted] had increased the life of my car loan to where I owed over $10,000 and terminated all warranties. Ultimately, my car payment went from $300 per month to $200 per month.

I am a 78 year old woman. I live on a fixed income. I would have never agreed to extending the life of my car loan had the terms be adequately explained by [redacted]. I have made several attempts to contact [redacted], the dealership and its management to no avail. I also visited the dealership on more than on occasion without a successful resolutionDesired Settlement: I would like the terms of my loan returned to monthly payments of approximately $300 per month and my outstanding loan returned to the previous balance of approximately $4000.00. I would like the contract or agreement enter into with [redacted] and the Honda dealership terminated immediately.

Business

Response:

Plaza Honda is acutely aware of this situation and the customer has been working with the [redacted], [redacted], to get this resolved. The customer has been invited to come in to meet with the [redacted] to resolve the issue, but is currently feeling unwell. Once they are able to make it in to the dealership, our [redacted] is going to set everything straight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your prompt response to my voice message regarding this outstanding matter.

During the week of July **, 2014, I spoke with [redacted] from the Plaza Auto Mall. It is my understanding that [redacted] is unwilling to cancelled the unconscionable contract that the customer was pressured to enter into on March **, 2014. The customer has repeatedly asked to have the contract voided but [redacted] or Plaza Auto Mall will not void the contract.

I am asking that [redacted] exercise the "customer" provision outlined in the March ** Plaza Mall contract, that permits the dealer to cancel the contract when such a request is made by the customer. I am further asking that the terms of the customers prior auto loan and warranty be reinstated.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,

A meeting has been scheduled between the [redacted], [redacted] and [redacted] for Monday August * at 12pm with a view to resolving this issue to a point where both parties are satisfied.

Sincerely,