Plexus Worldwide

Yes we did get the product but Plexus is lacking the customer service They did nothing to make anything better with the customer Instead, they just decided to cancel all future orders They have a good project but just very poor customer service We had every right to complain because we were charged for a product and expected delivery within a certain time period Yes, we understand that they had systems issues but if they would had been upfront and told us we would not had filed a complaint A follow up email was send and they refuse to response to it All we wanted for to know when my wife would get her material

I signed on to be a Plexus Ambassador because I needed a good probiotic and magnesium supplement for chronic migrainesSince then I have been extremely disappointed and frustrated with their customer serviceThey changed their website without giving Ambassadors access to it unless they called customer serviceWe'll get to thatWhen calling customer service, I had to wait 2-hours, and they still did not answerI had to call back multiple times over a period of days in order to talk to someoneIn the mean time, I tried emailing my complaintI emailed THREE times and never got a responseAt this point I felt like Plexus was a scam! I tried changing all of my personal information online, but apparently I didn't change everythingI changed my address to my current address in the system, but the autoshipment that was previously set up did not include this address changeThey charged me for the autoshipment and sent the order to the OLD addressAs soon as I noticed this error, I emailed to have them cancel or edit the orderThis was within hours of the pending chargeI knew they wouldn't respond, so I called back that next morning as soon as they opened, 6AMWhen they picked up, they told me they would not cancel the order (even though it was still pending and I would never get it)They were no helpThey told me I could change the address with UPS, but I was never given a tracking numberI even talked to one of the Leads, and she was very rudeI am tired of dealing with their customer serviceI cancelled my memborshipIt is NOT worth dealing with this companyI will buy my supplements elsewhere

To whom it may concern; We have done a search of the main Plexus emailing system, which included a search of the complainants’ name, email address, and account ID number, as well as a search of the complainants’ sponsors email address, [redacted] , and found no written request to cancel. Additionally we have reviewed the sponsors account and searched our phone records for any incoming calls from the sponsor’s phone number. No calls after September 1, 2016 were received. (Please see attached image “phone records”) Without further documentation showing that the sponsor made a cancellation request for the Customer we will not be able to issue any additional refund requests. If the complainant can provide any substantiation that Plexus Worldwide was contacted prior to November, we would be happy to reevaluate their request. I have provided a screenshots for the complainant, verifying their Plexus account has been terminated and no additional orders will be processed or shipped. I’ve also included screenshots of the completed return authorization requests submitted for their November and December auto shipments. Please let me know if I can assist any further.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. While Plexus was experiencing extended call times due to a recent systems changes, One month ago we began a substantial project here at the Plexus Headquarters, to improve the experience that our Ambassadors and... Customers have with us. Ambassadors and customers can now view our average customer service wait times by visiting the website [redacted] . (The average wait time on June 21, 2016 was 0 minutes.) Furthermore, after a review of our email system I unfortunately was unable to find any emails sent from the complainants email address. To help us continue to improve the experiences of our customers and ambassadors, should the complainant have a ticket ID number associated with their original emails and/or known the time for their call on 6/21/2016 it would be greatly appreciated. With regards to the complaint, we were able to determine the complainant’s order (# [redacted] ) is within the 60 day money back guarantee time frame. A full refund of $202.85 has been issued back to the complainant. Please allow 5-7 business days for these funds to reflect back to the bank account. The complainant’s Preferred Customer account has been closed and all further orders have been stopped. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s account has been closedThe complainant’s order [redacted] dated 11/21/2015, has been refunded, in fullPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for allowing me to respondI sincerely apologize if the complainant was misinformed by a fellow Ambassador however, the Policies and Procedures are available for download or to scroll through and read at the time of sign upI have attached a screenshot of the area during sign up that this is includedThe system will not allow you to continue registering as an Ambassador without clickingon the "Agree"It is our sincere hope that potential Ambassadors are taking the time to read through these Policies and Procedures before agreeing to themThis allows the individual the chance to not continue with the registration should they find something they are not in agreement with.If you should need anything further, please let me know

I am responding to the message I received belowAs you can see from the copy/paste screenshot attached, the order is not being shipped and I must STIL TRY and contact customer support, the telephone line that is NEVER answered.Is there nothing more to be done?Thanks for what you have tried so far, but I am still out $Below is another copy paste of email I received from same PERSON (Ashley) at Plexus but you were not copied.Hello Renee Phillips,Thank you for all that you do as an Independent Ambassador with Plexus WorldwideThe compliance department is here to help our Ambassadors be the most successful they can by complying with Plexus Worldwide’s Independent Ambassadors Policies and Procedures.We would like to inform you that using your payment information on your ambassador account to ship orders to another address occasionally is allowed.However using a customer’s payment information on your ambassador account to purchase that customer’s order is not allowed This allows that customer ambassador pricing when products are to be resold for the retail priceThis also complicates the return policies as the customer may expect to be refunded directly from Plexus but the order was placed on an Ambassador account which does not have a day money back guarantee like the customer accounts.Any customer order that was placed on an ambassador account falls under the Ambassador Customers return PolicyIf a customer is unsatisfied with a product purchased directly from an Ambassador, they have up to days to return to that Ambassador their unused product and its original packaging, their full name, phone number and emailOnce this is done, the Ambassador issues the customer a refund for the purchase priceThe Ambassador then contacts Plexus Customer Service for authorization and sends the collected items to PlexusAfter contacting the customer to verify that you have issued their refund, Plexus will issue replacement product for the return items submitted.If your customers wish to purchase products in the future please advise them how to create retail or preferred customer accounts with their own customer informationYou also have the option of purchasing the products on your ambassador account with your own payment information and reselling to them directly for the retail pricing.Thank you for your time and if you have any further questions please contact the Compliance Department by phone or email

To Whom It May Concern,Thank you for the opportunity to reply to the complainant’s responseAt the time of sithe complainant did agree to the Policies and Procedures all of our Ambassadors followI have again copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for referenceSection 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-salable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.This return information is also provided on all invoices emailed directly following purchase and in the complainant’s back office (online website access)It is our responsibility to adhere to these Policies and Procedures as well as enforce them therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You

Thank you for the opportunity to respond to this complaint. Ms***'s account was cancelled on 2/3/based on her email request (dated same day). Since this request was made on the same day her order processed the charge had already gone through. A refund in the amount
of $has been issued. Please refuse the package that was delivered on 2/8/14. Please let me know if I can help with anything further

*** *** To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been
closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 10/28/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 10/28/has been refunded
today, $132.69.The complainant’s order *** dated 11/28/has been
refunded, 119.95.Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThe complainant’s account has been closedPlease see the attached image to confirm this timeI apologize for the human error that failed to cancel your monthly auto shipment when you requested it by email on 1/22/ The complainant’s order *** dated 2/9/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these order at this time
We apologize you had to call in to address this mistake
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Ambassadors are able to visit plexus.myvoffice.com to register their Ambassadors accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Ambassadors account The complainant’s order *** dated 12/25/has been refunded, $ The complainant’s order *** dated 1/25/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit *** to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at *** by first registering and then logging in to the Preferred Customer’s account
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled
The complainant emailed our customer service department on 3/14/to request that their auto shipment be canceledAny orders processed after this date will be refunded in full
The complainant’s order *** dated 3/21/will be refunded, $ The complainant’s order *** dated 4/21/will be refunded, $ Please allow 5-business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was personally emailed today the following;Posted on: November 02:PMHello *** ***,Customer ***,Thank you for your patienceWe are happy to assist you with
your request.We apologize for the delayWe are striving to do our best
in accommodating our ambassadors' andcustomers’ requests during our computer systems change over.Your account has been closed.Your order *** has been reshipped to you.Your order *** has been refunded to you today, $
Please allow 3-business days for yourbank to process this transaction and the funds to reflect
back into your account.Thank you for your time and please ask if you have any
questions.The complainant’s original order was copied into another
order and recreated todayPlease allow 5-business days for this order to be
delivered to the complainantThe complainant’s order refund was processed on our end
todayAfter we begin the refund process it takes the complainant’s banking institution
typically -business days to finish the process and for the funds to reflect
into the complainant’s bank accountWe understand the complainant’s frustration and appreciate the
complainant’s patienceThe complainant may reply directly to my email ticket number
*** “Shipment Delayed” if they need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in my complaint and when I personally contacted the company, I did not know that my renewal was coming up because I did not receive any notification that the charge was coming. By the time that I was aware of the charge, it was past the days to get it taken care of. If I had known that the charge was coming or had any notification that a charge was made, I would have taken care of it. I have made that very clear from the beginning. I completely understand what the policies and procedures are but when there is failure of notification on your end, policies and procedures become a mute point. Because of the lack of notification and complete unwillingness to make an exception and work with me, that is why I have taken this to the Revdex.com. If this had just been an oversight on my part, I would have let it go. I have been wronged and I expect for it to be made right. Imagine if you had opened your statement and their was a charge you were not expecting, and if you had been expecting it, you would have taken care of it immediately. And then you call the company and they could care less what they are putting you through. Put yourself in my shoes for a second and imagine how you would feel.
Regards,*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** has been shipped with the
tracking number ***We apologize for any human error that may have errored providing the lengthy number over the phone and the added frustration that it causedWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at
***Also please see the attachedThe ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/1/through the online sign up processAmbassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order *** was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded minus the original shipping costs and the accounts signup feeThe complainant’s order *** dated 1/1/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankThe complainant’s ambassador account has been closedPlease let me know if you need anything further