Plexus Worldwide

Saw a friend share a lot of posts on social media about this weight loss product so wanted to tryWithin a week after signing up as a Ambassador I received and tried my products and came very close to running to the hospital most likely from one of the products called AcceleratorThat morning I drank a slim drink and took capsules the bottle does not say to take with foodMy hear-rate was over I started to get really scaredI called the company and they said they do not know why this would happen and said I should ask a pharmacist to ask what was in the product that would cause my heart to be that highIf anyone takes this product please be carefulI have read several reviews and did more research on the company and their products after this happened and I am not the only one this has happened to
The next day I canceled my membership asked for a refundIt took almost a month to receive an email that the membership was canceled and I still have not received the membership fee returned

It has been a week since I contacted the Revdex.com (Complaint #***) in regards to my Plexus Worldwide product order *** Plexus responded that they have refunded my credit card$for the purchase As of today, March 24th, I have NO credit issued to my credit card account for the refund I ask the Revdex.com to intervene and help me resolve this lack of followup Lynn J***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s ambassador account has been closedThe complainant’s
membership fee order *** dated 3/1/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
Unfortunately we are not able to locate any email requests to cancel submitted by the complainant’s provided *** to ***Nor was this documentation provided by the complainant
However the USPS tracking number, *** on the complainant’s order *** does show it was returned to senderThe USPS tracking number, *** on the complainant’s order number *** reflects the packages as refusedBoth orders will be refunded per our preferred customer return policy minus the original shipping charges
The complainant’s order dated 2/28/will be refunded, $ The complainant’s order dated 3/28/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedPlexus Worldwide
Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant has since logged in to their EVO back office and canceled their own auto shipmentWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 05/29/At the time of sithe complainant agreed to the Policies
and Procedures all of our Ambassadors followWe do encourage potential ambassadors to join as a customer first, so they may take advantage of the day Money Back Guarantee we offer our customersOnce deciding to begin a business with us the return policy changes.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-salable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policyIt is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company advertises a day money back guarantee but limits it to days within receipt? The website does not make finding out how to return these items easy or efficientI do not want a refund at this point but do want their website clearer for people trying to return this productThe day guarantee is not a true advertisingTo purchase the product, they push customers into becoming 'ambassadors' and do not give a clear option to just buy the productYou pay a fee for the ambassadorship just to nullify the day guarantee?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank you for all you have done to resolve this issue for me

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 4/6/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
The complainant’s order will also be refunded 15% in the amount of $per their request to also be discountedThis is in addition to the 15% discount already applied to the order at purchase
We apologize for the delays
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Courtney W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern
Thank you for the opportunity to respond to this complaintThe complainant was credited an additional $to ensure a full refund in the amount of $was issued for order ***
Please allow 5-business days for the remaining funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to the compliantAfter a review of the complainant account we were able to confirm that the complainant joined Plexus Worldwide as an Independent Ambassador on 10/28/During the sign up process the complainant agreed to the
Plexus Worldwide terms, conditions, policies and procedures, or what is collectively referred to a contractPer this contract the complainant must complete a cancellation form or submit in writing their desire to terminate their ambassadorshipIf a cancellation request is submitted within days of joining Plexus Worldwide a full refund will be issuedReviewing our records indicate that no cancellations forms were submitted until 11/10/2016, three days after this complaint was submitted As the complainant was able to complete a cancellation form within days of joining Plexus Worldwide we will be refunding the annual membership fee of $34.95, as well as the shipping fees of $Please allow 3-business days for the funds to reflect back to the complainants’ accountsIf you have any additional questions please let me know

*** *** To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account
has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/27/has been refunded in full, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe complainant’s order
*** dated 11/24/was
delivered 12/11/with the tracking number ***Please
see the attachmentsWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s Ambassador Account has been closed I have reviewed the complainant’s account with our companyI have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policiesThe complainant’s Order *** dated 1/22/was refunded, $on 2/1/
The order’s tracking number *** also shows movement 2/2/and expected to be delivered 2/4/
The shipping cost of $has also been refunded today 2/3/
Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return this order at this time
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 12/18/was shipped with the tracking number *** and delivered 12/22/
In the interested of resolving this complaint the complainant’s order *** dated 12/18/has been refunded, $ The complainant submitted their request to cancel their ambassador account on 1/7/ The complainant’s order *** dated 1/18/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account *** has been closedThe
complainant’s order *** dated 6/8/has been refunded, $to the Visa ending in Please allow 5-business days for these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 11/6/has been refunded,
$109.95.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return this orderWe apologize for
the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** has been refunded, $62.59.The complainant’s order *** has been refunded, $64.24.The complainant’s account has been closed
If you should need anything further please let us know