Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant contacted our customer service department by email on
3/25/to inform of their intent to return their order *** processed 3/24/The complainant created an ambassador account on 7/5/This email serves as notification of their intent to return the order within their daysAmbassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order *** dated 3/24/will be refunded, $This amount is minus the $original shipping chargePlease allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respondA review of the complainant’s account has confirmed that two orders processed on 8/30/Per the complainants request these order have since been refunded, and the complainant’s customer account has been closedOrder ***
was refunded on 9/16/in the amount of $Order *** was refunded on 9/19/in the amount of $ Please allow 5-business days for these refunds to reflect back into the complainant’s bank account Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant’s order *** dated 2/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
No attempts will be made to process orders moving forward. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** has been refunded, $132.15, and order *** has been refunded $124.95, both of which are the cost of the product, less shipping, per our return policyPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

I currently need to cancel my recurring Plexus order for financial reasons When I try to call I either get a busy signal or wait on hold with no response I have been trying to get through to a customer service specialist for a few days and have not been able to talk to anyone yet I'm concerned that I won't be able to cancel my order even though I can't afford it anymore I tried to email Plexus and have not heard back either I may have to contact my bank and tell them to cancel my credit card

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** has been assigned the USPS tracking number *** However this tracking number does not reflect any movement since 3/16/This order many still be delivered
To ensure the complainant’s order *** is delivered we have reshipped with the UPS overnight tracking number ***
We apologize for the shipping delayIf two orders arrive please keep both orders
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Gloria P***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Michelle M***

Thank you for the opportunity to respond to this complaint. After researching the account and listening to Ms***'s calls to our office, I have determined she is entitled to a refund in the amount of $247.00. Our apologies for the frustration, confusion and time to resolve this
refund issue.Please let me know if we can be of any further service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe complainant’s
annual membership fee from dated 3/23/has been refunded, $Please see the attached invoicePlease allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respondPrior to becoming a Plexus Ambassador all individuals must provide a valid name, address and social security number, as well as agree to the Plexus terms, conditions, policies and procedures. The Policies and Procedures, the Compensation Plan, the Ambassador Agreement form an integral part of, what is collectively referred to as the “Contract.” If an individual has provided their social security number to sign up as a Plexus Ambassador and accepted the Ambassador Agreement the individual demonstrates that he or she has read and understand and consents to abide and be bound by the contract and any amendments theretoThe Ambassador Welcome kit is not a continuous monthly charge, but instead is a onetime promotional item that offers products at a discounted priceWelcome Kits are not requiredWhile many individual do choose to purchase their welcome kits as their first order, the complainant purchased a combo pack instead The complainant has not received any monthly auto shipmentsThe complainants July order, along with their August order were both manual ordersAlthough Plexus Worldwide provides ambassador days to request a refund, the complainant did not contact Plexus until October 11th, which is days after the date of purchase, July 30th, and as a result the complainant is not eligible for a refundIf the complainant can provide any documentation showing they contacted Plexus prior to September 11th we would be happy to reevaluate this decisionIf the complainant can substantiate their claim that their sponsor used their social security number to fraudulent create a Plexus Ambassadorship we ask they submit this documentation as wellPlexus Worldwide takes all claims of manipulation and fraud very seriouslyPlease let me know if we can assist and further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceAfter a review of the complainants account we were able to confirm that a refund was issued on 7/29/in the amount of $This refund was marked as successful in our merchant
account(Please see attachment) If the complainant has concerns regarding this refund it is suggested that they contact their credit card holder by contacting the customer service number on the back of their new Costco Anywhere Card(Anyone who held the old American Express card should have received the new *** *** card well in advance of the June switch dateIn making the change, all rewards and balances were supposed to switch over.) We apologize for any confusion from our customer service departmentPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/16/has been assigned the USPS
tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/20/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant was in contact with our customer service department by phone on 3/17/and was provided tracking information for their order
The complainant’s order *** is currently in transit with the USPS tracking number ***
We apologize for the shipping delay
Please let me know if you need anything further

I received two (2) charges - each $231.21, from this company on my bank account this morning I've never even heard of them I filed a claim with my bank and my local police department This is absurd and inconvenient as nearly $500, is held up under investigation As soon as I seen the name on my bank account, I went online to look up what this company was I don't order any type of their products so, I don't even know how they got my card number Hopefully the police and my bank will get to the bottom of this fraudulent company and these absurd charges BEWARE if your a legitimate customer

***To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** has been refunded out of good faithPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to submit a second response to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order 8*** dated 11/24/has been refunded, $121.08, today, 12/17/2015.Please allow 5-business days for these funds to reflect back into the complainant’s bank.We apologize for the delayThe information that the complainant has previously received from our customer service department was incorrectPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Plexus Worldwide's autoshipment and cancellation policies can be viewed at *** Additionally the autoshipment and cancellation
policies is also in the ambassador policies and procedures that the complainant agreed to on 2/27/through the Ambassador sign up process. Per these policies Plexus does not require any individual to have a monthly autoshipment in place in order to maintain their Plexus AmbassadorshipFurthermore, an Ambassador can cancel their monthly autoshipment at any time prior to it processing, by accessing their online back office or by contacting our Ambassador Relations Center.Unfortunately after reviewing this complaints account it was determined that the complainant did not contact Plexus until after their order had been processed, packed and labelled for shipmentAs a result of the order having already been processed, we are unable to stop the charge. Although the charge could not be stopped once processed, as a sign of good faith, Plexus has issued a full refund, without requiring the complainant to return the original order. This refund was processed on 5/26/in the amount of $170.84.Please allow 5-business days for these funds to reflect back into the complainant’s bank.The complainant’s ambassador account has been closedPlease let me know if you need anything further