Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/10/has been assigned the
USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe
complainant’s order’s refund process has been started
todayThe complaint’s account has been canceledPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closed
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant has since logged in to their EVO back office and canceled their own auto shipment
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter reviewing the information provided, we have confirmed that refunds were processed successfully on 6/5/2017, each refund was for $Unfortunately, as reported by the complainant these funds did not
deposit back into her accountAfter discussing this information with our refunds team, they provided verification from our merchant accounts that the refunds did process successful on our end, and these funds were released(Please see the attached screenshots as confirmation) Although Plexus is no longer in possession of the funds related to these orders, as a sign of good faith a new refund was issued on 7/14/for $127.97.These funds should take 3-business days to reflect back to the original payment methodAs we have issued a 3rd refund to the complainant we feel this issue has been resolved. Please let me know if you have any additional questions

To whom it may concern; Thank you, opportunity to respond to this complaintWhile additional research of the defective product will still need to be done, a review of the images provided by the complainant would suggest that the product may have been exposed to moisture, resulting in the disintegration of the capsule and discoloration of the product insideWhen a complaint has been filed, Plexus does cancel all future transactions associated with the complainantThis is done to prevent news charges from occurring on an unsatisfied customers accountAlthough any future orders have been cancel, the customers’ account remains active and in good standings Plexus, allowing them to reactivate their orders or place new orders at any timeThey may reactive their order through their back office, or by a written requestAt the request of the complainant, we have reactivated their monthly convenience orderPlease note that this order is scheduled to process and ship on 8/27/Please let me know if any additional assistance is required

Seriously? I had to do a Revdex.com complaint to get a response? You are seriously saying that a computer system change caused a FIVE MONTH delay in responding to me...each and every time? You were right on responding the same day when I did a Revdex.com complaint but still have yet to respond to one single email? I sent multiple emails, the first of which was on Nov 10, not Nov as you stated, ticket *** ***...to try and get my password reset bc the system wasn't working properly...never got a responseI sent one on 11/24, ticket number: ***; I sent one on 11/30, ticket number: ***; and yet another on 1/24, ticket number: ***What about all of these times? From 11/to 1/24, nearly three months, your system was not working to respond to emails at the only cs email you provide? THAT IS COMPLETELY NOT THE TRUTHAnd I hope anyone with any sense reading this will know that. I have attached all of these as proof plus a screenshot of my over an hour hold for customer service...for which I still did not ever talk to a representative(I make $27/hr - are you going to pay me back for that huge waste time - not to mention all of the other avenues I've had to take just to get a response from you finally?)
It's not as easy as you lay out to log in to the account if the system sends a BLANK TEMPORARY PW when you hit the "RESET PASSWORD" option...which was my first email to begin with!!!
I AM COMPLETELY DISSATISFIED WITH YOUR ANSWERYou attempt to somehow minimize your company's monumental ball dropping, blame shift, and take absolutely no responsibility for your complete disregard for my multiple attempts to contact your customer serviceYou owe me the money you have offered, that is not a resolution - it's mine to begin withYou offered no other retribution to make this situation right with me or even an honest, sincere apology...bc again, you didn't actually accept any responsibility

I thought my ordeal was finished as this company sent me emails of refunds to come in the next to days, today I got another package from themhow do I return the package,stop my shippments and close my accounthelp again ??? same complaint # ***the girl I got the mail from is ashley at 6400Thank you,

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account
The complainant’s Preferred Customer Account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 10/16/to request that future monthly auto shipments be canceledAny order processed after this date will be refunded in full
The complainant’s order *** dated 12/11/will be refunded, $ The complainant’s order dated 1/11/will be refunded, $ The complainant’s order *** dated 2/11/will be refunded, $ The complainant’s order *** dated 4/11/was refunded, $by chargeback filed with the complainant’s banking institution
Please allow 5-business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this time
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/24/to request that future monthly auto shipments be canceledThe complainant’s order dated 11/24/has been refunded, $The complainant’s order dated 12/24/has been refunded, $The complainant’s order dated 1/24/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowi did not sign up as an embassotorThe person I was buying the product from sign me up as the embassotor to benefit herself to move up within the network She gained from signing me as an embassotor! I in no way shape or form had, have or will in the future have any interest in selling the product or becoming a part of any type of network salesI was not told anything to the fact that I was becoming a part if a network sales team until the instant I wanted to return the products! How convenient how this works so this company can keep one's moneyThis is really s sad way of making moneyAgain I am going to ask that I receive a refund for the products as stated in your return policy as a consumer!!!
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintWe apologize for the delayPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and
making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe customer accounts *** *** *** and *** *** *** have been closedThe monthly auto shipments have been canceledThe provided complainant email contacted our customer service department by email on 1/25/to request that future monthly auto shipments be canceledPlease see the attachedAll orders that processed after that date will be refunded in fullWe will also make an exception for an order dated 1/22/However we were not able to locate any email dated back any further with the provided email or the email on the customer accounts, *** requesting to cancelIf the complainants wish to be refunded any further orders please provide substantiation of their request to cancel these accounts at an earlier dateThe complainant’s order *** on customer account *** *** *** dated 1/22/has been refunded, $The complainant’s order 8*** on customer account *** *** *** dated 1/27/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. While reviewing the complainants account, I confirmed that
the complainant was able to speak with our customer service team yesterday, 12/28, to resolve the matter described in the complaintI have confirmed that a refund in the amount of $was submitted, and all future orders have been cancelledIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Account has been closed and the
auto-
shipment canceledThe complainant’s order *** dated 10/25/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountPlease let me know if you need anything further

Hello, This response does address the concerns I listed regarding PlexusMy request was that Plexus discontinue using claims that consuming their product solved mental health issuesThis was not addressed at allIn addition, it seems like this responses is a generic, canned responseIt was generic and non-specificI believe that the company is taking advantage of people who are experiencing mental health issues, and making claimsThis response is unacceptable

*** *** *** *** To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been
closedThe monthly auto
shipment has been canceledThe complainant’s order *** dated 12/06/2015, and order dated 11/06/2015, have been refunded, $total between them both.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern:Thank you for the opportunity to respond to this complaintI have carefully reviewed the complainants account with us.I was able to locate the returned order. As stated previously it could take up to two billing cycles for your refund to be processed,
a refund has been processed in the amount of $as of 7/9/2015, please allow up to business days for the credit to be reflected on the card used to purchase. I do hope this resolution is to the satisfaction of the complainant.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** has been assigned the USPS tracking number
*** However this tracking number does not reflect any movement since 3/16/This order many still be deliveredTo ensure the complainant’s order *** is delivered we have reshipped with the UPS overnight tracking number ***We apologize for the shipping delayIf two orders arrive please keep both ordersPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintAfter a review of the complainants’ ambassadorship we can confirm that a refund for $was processed on 8/14/Additionally, a second refund for $was processed on 8/15/Attached is confirmation
of these refundsPlease be aware that once a refund has been processed on our end it can typically take 3-business days to reflect back to the original payment methodWe have terminated the complainants ambassadorship and confirm that no additional charges will occurWe believe that by issuing both refunds, for a total of $117.88, this issue has been resolvedShould you require any additional assistance please let me know

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s ambassador account has been closed
The complainant’s order *** dated 12/26/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until 1/22/for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***