Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/26/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullHowever we will also make an exception and refund order dated 12/12/minus the original shipping chargesThe complainant’s order *** dated 12/24/has been refunded, $The complainant’s order *** dated 1/24/has been refunded, $The complainant’s order *** dated 2/24/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, when I called on February I was told ambassadors have days to return products, but I was also instructed to return the items ordered for my husband with his information and that he would be contacted to verify the items where for him and that he would be issued a refund. Then when I called again on March I was told they received the items but that no refund would be issuedI was told they would be returning the unopened product to me I have not received anything. Regards,*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s Ambassador Account has been closedThe monthly
auto shipment has been canceledPlexus Worldwide Ambassadors are able to visit plexus.myvoffice.com to register their Ambassadors accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Ambassadors accountThe complainant’s order *** dated 12/25/has been refunded, $The complainant’s order *** dated 1/25/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe are sorry to hear that the complainant’s personal information was
compromisedWe suggest they contact their bank as soon as possible to close that bank account and have a new card issuedIf the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the chargePlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the chargePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintI have reviewed the complainant’s account with our companyI have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policiesThe complainant became an
***r (distributor) with Plexus Worldwide on 12/31/At this time the complainant also placed order ***On 1/4/the complainant contacted our customer service department by phone to request that order *** be stopped and refundedOn 1/4/the complainant’s order *** was stopped and refunded $Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the date that the refund was initiatedThe complainant’s ambassador account with Plexus Worldwide has been terminatedIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s Ambassador Account has been closedThe monthly
auto shipment has been canceledThe complainant contacted our customer service department by email on 10/7/to request that future monthly auto shipments be canceled and the Ambassador account be closedAll orders processed after that date will be refunded in full to the complainantIf the complainant wishes to be refunded for any further orders please provide proof of request to terminate the account at a prior datePlease keep in mind that Ambassador accounts to do not adhere to the same return policy as customer accountsPlease see the attached return policies that can also be located at plexusworldwide.com/guaranteeThe complainant’s order *** dated 10/17/has been refunded, $The complainant’s order *** dated 11/16/has been refunded, $The complainant’s order dated 12/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with usI was unable to locate a completed cancellation form from last yearOur policies have since changed and we use an online form
however, I have gone ahead and cancelled her account without the form, taking this complaint as the written noticeAlthough I was able to have the Annual Fee from 06/20/2015, I am unable to refund the Annual Fee from 06/20/With no communication found since June of and no evidence of a completed cancellation form being returned I am only able to refund the fee that falls within our policy for basic returns I hope this meets the satisfaction of the complainantIf you should need anything further please let me know.Thank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment
has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/9/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 11/10/has been refunded, $136.82.The complainant’s order *** *ated 12/10/has been refunded, $136.82.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** has been refunded, $155.93.The complainant’s account has been closedIf you should need anything
further please let us know

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order *** *ated 1/15/has been UPS Next Day Air with the tracking number ***
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s
account has been closedThe complainant’s order *** dated 10/07, has been refunded in the amount of $95.23, which is the full amount of the order, minus shipping, per our return policyPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

These supplements have greatly improved by wellbeing

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled and also to return their last two orders
The complainant’s order *** dated 9/28/has been refunded, $ The complainant’s order *** dated 10/28/has been refunded, $ The complainant’s order *** dated 11/28/has been refunded, $ The complainant’s order 8*** dated 12/28/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

Plexus Worldwide continues to send, unwanted and cancelled, subscription products The automatic subscription was for their powdered Slim Drink, my wife ordered The product was on special savings one time so she ordered a two month supply to save the next month's expense The next month the company sent her some pregnancy products instead of the powdered drink mixWhen she contacted the company she was told she must take a shipment of some product each month (at a cost of over one hundred dollars!) She instructed the operator that she wanted to cancel the membership(?) subscription They agree, but continue the automatic billing and shipping Every month since cancelling we get a bill and a shipment Numerous calls contacting the company have not resolved this continuing problem

To whom it may concern;Thank you for the opportunity to respond to this complaint.I am sorry that I was not able to reach the complainant by
phone just now to resolve this matterTo my understanding this issue had
already been resolvedIf this is not the case can you please be more specific
as to what exactly the desired settlement isThe complainant’s Order processed on 11/2/
This order’s refund process was begun on 11/6/and please allow 3-business
days for the $to reflect back into the complainant’s bank accountThis
order was delivered on 11/9/The complainant was advised they we
not obligated to return the packageThe complainant’s account was closed on 11/6/I am not
able to locate any further orders or charges to the complainant.Please see the below email thread between the complainant
and myself from last week Please let me
know what further action needs to be taken to resolve this complaint againAshley *** E***...ComplianceStaffPosted on: November 09:AMHello *** ***,Thank you for contacting the compliance department with your
concernsWe appreciate your time.My reply to your Revdex.com Complaint and my reply to this email on
November 6th both state that your account has been closedOn November 6th
I closed your customer accountWhen I closed your account I removed your
paymentinformation and monthly auto shipmentIt is not possible
for this account to charge you any further.Thank you for your time and please ask if you have any
questions.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.comIP address: 68.110.168.149***@comcast...UserPosted on: November 06:PMis my account closed now, I hope so I can avoid any future
charges or shippmentsI don't know how to get into it to close itso please
close it for methank you, From: "Customer Service"
To: "***" Sent: Tuesday, November 10, 10:23:AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL
ORDERSHello *** ***,Thank you for contacting the compliance department with your
concernsWe appreciate your time.You are not obligated to return the productYou may do
whatever is the most convenient for you.I understand you are not able to take the products so you
may give it away to your sponsor or a friend or family member.If you have not opened the packaging you may mark the
package as REFUSED and place it back in your mail boxThis will return the
package to Plexus with out any further shipping charges to you.We appreciate your patience during our computer systems
change over so please do as you please with the delivered product.Thank you for your time and please ask if you have any
questions.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: ***@comcast.netAshley *** E***...ComplianceStaffPosted on: November 11:AMHello *** ***,Thank you for contacting the compliance department with your
concernsWe appreciate your time.You are not obligated to return the productYou may do
whatever is the most convenient for you.I understand you are not able to take the products so you
may give it away to your sponsor or a friend or family member.If you have not opened the packaging you may mark the
package as REFUSED and place it back in your mail boxThis will return the
package to Plexus with out any further shipping charges to you.We appreciate your patience during our computer systems
change over so please do as you please with the delivered product.Thank you for your time and please ask if you have any
questions.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.comIP address: 68.110.168.149***@comcast...UserPosted on: November 09:PMnot sure what to do, now I got a plexus package in the mail,
how do I return it?? lasttime not paper work came in the package at all so I never
know what my customer info was or if I was auto ship or whatI have not opened
the packagedo write refused,return to
sender and close acct on top of package without openng it? From: "Customer Service"
To: "***" Sent: Monday, November 9, 8:23:AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL
ORDERSHello *** ***,Customer 1137284,Thank you for contacting Plexus Worldwide with your
concerns.Per the previous email your account was closed on 11/6/
This is also the day your refund was processed.Thank you for marking your Revdex.com complaint as resolved.Have a nice day.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: ***@comcast.netAshley *** E***...ComplianceStaffPosted on: November 09:AMHello *** ***,Customer 1137284,Thank you for contacting Plexus Worldwide with your
concerns.Per the previous email your account was closed on 11/6/
This is also the day your refund was processed.Thank you for marking your Revdex.com complaint as resolved.Have a nice day.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.comIP address: 68.110.168.149***@comcast...UserPosted on: November 09:AMPlease close my account,stop all shipments ever to meclose
my accountin other words close my account and I will wait for me refund to
postI did file a complaint with Revdex.com in AZ so you will be getting notice about
thatThank you, *** *** customer never again!!!!!From: "Customer Service"
To: "***" Sent: Friday, November 6, 11:38:AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL
ORDERSHello *** ***,Customer 1137284,Thank you for your patienceWe are happy to assist you with
your request.We apologize for the delayWe are striving to do our best
in accommodating our ambassadors' and customers’ requests during our computer
systems change over.Your order has been refunded today, $Please
allow 3-business days for your bank to process this transaction and the funds
to reflect back into your account.Your account has been closed.If you should need anything further please let us know.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: ***@comcast.netAshley *** E***...ComplianceStaffPosted on: November 12:PMHello *** ***,Customer 1137284,Thank you for your patienceWe are happy to assist you with
your request.We apologize for the delayWe are striving to do our best
in accommodating our ambassadors' and customers’ requests during our computer
systems change over.Your order has been refunded today, $Please
allow 3-business days for your bank to process this transaction and the funds
to reflect back into your account.Your account has been closed.If you should need anything further please let us know.Thank you,Ashley *** E***geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/at
http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit
our new status page to see if the problem is with your internet provider or our
servers.http://status.plexusworldwide.com

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
The monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order8*** dated 12/16/has been refunded in the amount of $In addition, the Complainants order from 11/16, *** has also been refunded, in the amount of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintThe complainant’s order *** refund was processed by Plexus Worldwide in the amount of $back to the original payment method, a card ending in on 4/15/However it takes the complainant’s banking institution anywhere from 3-business days from that day, 4/15/to complete the transfer and the funds to reflect bank into the complainant’s bank accountPlease see the attachedThe complainant also provided the correspondence between themselves and their sponsoring ambassador to be reviewed and any necessary action takenPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s preferred customer account has been closedThe monthly
auto shipment has been canceledThe complainant’s order *** dated 3/1/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysAs the complainant explained they signed up with an ambassador
account on 12/7/At this time the complainant agreed to the ambassador return policy which does include the ambassador return policyThe complaint was also emailed the ambassador return policy on 12/7/The complainant emailed our customer service on 1/3/requesting to cancel their auto shipment order and becoming a customer instead of ambassadorWe apologize for the delay in response to the complainant’s emailThe complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order *** dated 1/26/has been refunded in full $as this order should not have processed if the complainant’s email had been processed in a timely mannerThe complainant’s order *** dated 12/7/is outside the ambassador refund policy however we will make an exception and refund the product cost of $ for our delayThe ambassador sifee of $will not be refunded per the policy that the complainant agreed toPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timePlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this complaint
After a review of the complainant's ambassador account I was able to determine that a refund was processed on 7/18/for $
Please allow 5-business days for these refunds to reflect
back into the complaint's bank accountAdditionally the complainant's ambassador account has been closed
Please let me know if you need anything further