Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed...

and
closed. As the complainant explained they contacted us by email on
10/16/2015 to take advantage of the 60 day money back guarantee and cancel
their auto-shipment. We apologize that our customer service department failed
to process the complainant’s emails. The complaint’s order [redacted] from 9/27/2015 has been
refunded $131.20 and order 80273464 from 10/27/2015 has been refunded $135.25
today. Please allow 3-5 business days for these funds to reflect into the
complainant’s bank account. Please do not return either of the orders. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/2/2015 to request that future monthly auto shipments be canceled and return the previous two orders. Any orders that processed after this date will be refunded in full and the two previous orders will be refunded in full as we were not charging for shipping in November.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $32.33.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $134.88.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $138.93.
The complainant’s order 81028688 dated 12/27/2015 has been refunded, $36.38.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 3/14/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/21/2016 will be refunded, $28.31. The complainant’s order [redacted] dated 4/21/2016 will be refunded, $32.80. Please allow 5-7 business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,We value our Ambassadors, so I want to thank you for the opportunity to address this complaint. Upon review of the Ambassadors account I was able to determine that the Back-Up Order (automatic shipment)was processed on November 25, 2014. This is the...

same day in which the Ambassador emailed to cancel her order.Unfortunately, we would need to be contacted 24 hours prior to any scheduled shipment in order to change or cancel.I do show that the package was refused, and as stated in our return policy, the Ambassador will receive a full refund for the product once the package is received and verified to be in satisfactory condition.Although we are saddened by the Ambassadors request to cancel their ambassadorship with our company we wish to assist in fulfilling this request.We will need the Ambassador to complete the attached cancellation form and return it to us by one of the methods listed on the form. Once the formis received the cancellation can be processed.If we can be of any further assistance please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled. All orders after this date will be refunded in full. The complainant’s order [redacted] dated 12/16/2015 has been refunded, $57.96. The complainant’s order [redacted] dated 1/16/2016 has been refunded, $63.95. The complainant’s order [redacted] dated 2/16/2016 has been refunded, $57.96. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador...

(distributor) withPlexus Worldwide on 7/21/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassadorrefund policy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent six emails, four of which included the Refund Policies.If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to the compliant.After reviewing the information provided by the complainant we have determined that the individual’s orders were not processing correctly due to declines with their credit card. Attached is the image “Attempted...

Processes” which shows dozens of credit card attempts, many on the same days and all for different dollar amounts. This type of activity can often be flagged by the banking institutions as suspicious, resulting in cards being blocked and purchases declining. Additionally further review of the complainants’ account has brought to our attention a number of suspicious and noncompliant issues. Plexus has not been able to verify the social security number provided by the complainant. For tax reporting and identification purposes we require all ambassadors to provide a SSN or other personal identification number. Please see attached We have also confirmed that the complainant has updated their account information and shipping information over a dozen times since the creation of this account on 12/11/2016. Because we have not been able to verify any of the information on the complainants’ account, and there have been numerous suspicious orders while have failed at the processing level we have decided to place the complainants’ account on a hold. Should the complainant wish to speak with the Plexus Compliance department about their account we can be reached at ###-###-#### Monday-Friday 8am-5pm. Please keep in mind that we will not be in the office Monday 1/2/2016. Please let me know if we can assist you with anything else.

To whom it may concern;Thank you for the opportunity to respond to this reply. If the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for review. In addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emails. If the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order. (Please see attached email examples)As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent order. A refund for $180.58 was issued on 9/21/2016. Please be aware that it can take 5-7 business days for these funds to reflect back to the complainant’s bank account. At this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty.  Please let me know if you have any additional questions.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found it still active.Upon further investigation I was made aware that our Support Services Department was unable to locate a completed cancellation formfrom the...

complainant. An email requesting the fax number the form was submitted from to better assist in locating the form was sent with no response.We have gone ahead and made an exception and cancelled the complaints account with us without the completed form.We currently do not have a refund guarantee for our annual fees however, by exception, the annual fee has also been refunded as well.I hope this meets the complainants satisfaction. Should you need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/24/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/4/2016 has been shipped with the tracking number [redacted]
We apologize for the shipping delays.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/13/2015 to request that future monthly auto shipments be canceled
and was incorrectly informed by a customer service agent. We apologize for this
mistake. The complainant’s order [redacted] dated 10/25/2015 has been refunded,
$118.95.The complainant’s order [redacted] dated 11/25/2015 has been refunded,
$114.90.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment...

stopped.The complainant’s order [redacted] has been refunded, $ 124.95.
Please allow 5-7 business days for these funds to reflect back into the
complainant’s bank account. It is not necessary to return this order.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/12/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/7/2015 has been refunded,
$105.34.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, I have determined that the above referenced RMA number has been refunded in the amount of $156.01.  That is the order total, minus the shipping fee of $9.15.  The funds were applied to the...

[redacted] used in the original charge, refund transaction #[redacted].
Our apologies for any frustration Ms. [redacted] may have experienced.  Please let us know if we can be of further assistance.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 1/2/2016 was delivered...

1/11/2016 with the tracking number [redacted] We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/11/2016 has been assigned the USPS...

tracking number [redacted]9. However this tracking number does not reflect any shipping movements. This order any still be delivered at a later date by USPS as we are not able to cancel this order and still correctly pay out commissions. This is why our customer service agents advised the complainant we are not offering expedited shipping at this time. However to ensure the prompt delivery of this delayed order [redacted] it will be reshipped with the UPS overnight tracking number 1[redacted]. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The requested orders will be refunded minus the original shipping charges per our preferred customer refund policy. However it is not necessary to return the orders or original packaging at this time. We apologize for the delay. The complainant’s order[redacted] dated 2/4/2016 will be refunded, $99.85. The complainant’s order [redacted] dated 3/2/2016 will be refunded, $79.95. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been...

reviewed and closed.  The complainant’s
order [redacted] from 10/18/2015 has been refunded, $84. The complainant’s order [redacted]
from 11/18/2015 has been refunded, $79.95.   Please allow 5-7 business days
for refunds to reflect into the complainant’s bank account. It is not necessary
to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/15/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.