PNC Financial Services Group, Inc.

Review: I closed out a secure credit card that I had opened 6 years ago with PNC I opened it with $ 500.00 and in all that time I had never missed a payment they had been charging me $ 3.00 a month and the bank has turned to a big business only bank and started charging all my accounts with a monthly fee if I fail to keep a certain balance in all my accounts. so I closed all my accounts out and when to a different bank and open up my business account. the lady at the PNC bank said it would take 3 to 4 weeks to get my $ 500.00 its been over that time period so I called NOW they are telling me it will take 60 to 90 days to get my money back that is owed to me from the PNC bank. I am mad as hell over this the lame reason they gave me was to make sure I had no outstanding charges....Bull it does not take that long or has never ever taken more then 5 days to show up any transactions that I have ever made using this card . This is unacceptable and I want my money back Now.Desired Settlement: I expect my money the $ 500.00 I put upfront for this card to be returned to me in a timely matter not no 60 to 90 days. it has already been over 30 days

Business

Response:

[redacted] 10-29-14 PNC is working directly with the client

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

Please feel free to call me at ###-###-#### if you need any more from me.

Thank You

Review: 6/6/14 - [redacted] (vendor) charged us for the product we ordered.6/9/14 - [redacted] charged us a SECOND time by mistake.6/17/14 - [redacted] refunded us for the SECOND mistaken charge from 6/9/14AFTER OVER A MONTH LATER, [redacted] determined that they were unable to deliver the product, but they refused to issue a refund of the original charge from 6/6/14.8/18/14 - We requested a chargeback from PNC Bank for the charge from [redacted].8/18/14 - PNC Bank issued a provisional chargeback for the charge from [redacted].9/3/14 - PNC REVERSED THE CHARGEBACK AND NEVER INFORMED US THAT THEY DID THIS. WE HAD TO WAIT UNTIL WE RECEIVED OUR BANK STATEMENT TO DISCOVER THAT PNC DID THIS, BUT OUR BANK STATEMENT DID NOT ARRIVE UNTIL AFTER THE 90 DAYS EXPIRED FROM THE DATE OF THE DISPUTED CHARGE. THIS IS CLEARLY PNC'S FAULT FOR NOT NOTIFYING US WHICH THEY ADMITTED.10/16/14 - We finally discovered that PNC Bank reversed the chargeback after reading our bank statement. We called PNC Bank that same day. PNC Bank claimed that they reversed the chargeback because [redacted] already issued us a refund. We explained that the refund was for the SECOND mistaken charge. [redacted] from PNC Bank said they understood and ADMITTED IT WAS THEIR FAULT FOR BOTH REVERSING THE CHARGEBACK AND FOR NOT NOTIFYING US WITHIN THE 90 DAYS. [redacted] said they would give us the chargeback IF we signed the following form.10/23/14 - We received the form from [redacted] to sign, the Written Statement of Unauthorized Debit (ACH) or Incorrect Debit (ACH). We signed this form and faxed it to PNC Bank on the same day. PNC Bank still NEVER approved the chargeback as [redacted] said they would and we NEVER heard from PNC Bank.11/6/14 - We contacted PNC Bank again to find out what happened. I was put through to [redacted] at ###-###-####. She looked into the matter and said that PNC was at fault AGAIN because they processed the paperwork in the wrong manner (should have been credit card transaction instead of ACH), and all of THEIR mistakes caused time to expireDesired Settlement: We would like PNC Bank to issue the chargeback for the original charge on 6/6/14 from [redacted] for $631. PNC Bank clearly acknowledged that they made MORE THAN ONE mistake, thereby causing the chargeback process to exceed the 90 days. I have ALL documentation if needed proving every action stated in this complaint within the timeline stated. PNC Bank's response is critical not only for us to continue trusting them with our business, but for ALL businesses to see how PNC Bank handles these matters

Business

Response:

[redacted] spoke to the customer on 1-13-2015 and notified him that the dispute credit was made final and issue is closed.

1-20-2015 DLS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me as long as the credit is indeed made "final" as they said. My bank statement indicates that the credit is currently only "provisional," so I won't know for some time whether the credit will be final. If it indeed becomes "final," then I will accept that.

Regards,

Review: PNC BANK has disclosed account information to a merchant in whoch they did not have said information. The merchant they gave the information to was a company of which was being disputed due to running transactions that were not authorized. The bank has overturned the credits in which they provisioned based on what the merchant claimed. I find this very disturbing amd unethical. They 1 breached my account, 2 violated confidential information, 3 did not do a valid investigation of the matter and 4 they added other charges on top of the reversed credits.Desired Settlement: I would like the charges reversed past and present for their errors and for the funds to be returned to me for immediate withdraw. In doing this I would then close out the account amd seek a bank in which I do not have worry about being mistreated or violated.

Review: Forgery and Fraudulent charge of $3000 placed on my PNC BANK credit account was approved by PNC BANK without customers consultation.

On October 27, 2014 a fraudulent charge of $3000 was placed on my PNC BANK credit card (Account #: xxxx xxxx xxxx 4902). Once noticed, I immediately contacted PNC BANK to dispute the charges as it was not an authorized transaction. The charge was declined and I was provided with a new credit card. On January 27, 2015 I realized that the charge of $3000 was reinstated in my account by PNC BANK. I contacted PNC BANK to make an inquiry about this charge and was told that the merchant had provided proof of the charges being legitimate. The proof of a forged signature as well as a copy of my license and credit card was sent to my attention to review. Upon reviewing the documents, I notified PNC BANK of the forged signature and unauthorized charges but was told repeatedly by the PNC BANK customer representative that my narration of the event which transpired was inaccurate as the charges seem legit. I am unhappy with the false accusation and the fact that I am being held accountable for a fraudulent charge on my account, especially if my signature was forged in the transaction. I would like the charges refunded or else legal action will be taken against PNC BANK for authorizing a fraudulent transaction on my account. Thank you.Desired Settlement: I request for a full refund of the fraudulent charge of $3000 on my credit card account and a written apology from PNC BANK.

Business

Response:

Tell us why here...On April 15, 2015 PNC resolved the customer's transaction dispute to the customer's satisfaction.

Review: Several weeks ago we applied for a loan for repairs to our house.We provided all info as required,they (PNC) however DIDNOT enter the info correctly!This is causing a two week delay due to PNC recording error! I had to take time off of work,to go to the bank to sign papers.The mistake was an easy fix,PNC recorded the last name as first name, first as last name! Simple fix,just reverse names we were sitting right in front of the "Bank manager" , sign paper everyone happy,NO PNC must resummit application!! Unbelievable! Today date 1/28/16.Desired Settlement: PNC should not only apologize,reduce interest rate is fair ,after wasting time in their office!

Business

Response:

February 1, 2016- PNC Bank, N.A. responded to [redacted] on February 1, 2016, and considers this matter addressed. Thank you, Meghan J[redacted]

Consumer

Response:

Review: Concerning the DRU department. Phone number ###-###-####. Spoke with [redacted]. Received a communication they would be closing my checking account effective 4/24/15. Was given no explanation why. When speaking with [redacted], she said she was unable to say why they are closing my account, and transferred me to another department. The other department didn't know why [redacted] transferred the call. I called back, spoke to [redacted] again and she hung up on me. PNC Financial Services Group [redacted]Desired Settlement: An explanation on why my account is being closed.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on April 2, 2015. We spoke to client to address his concerns and consider this matter addressed . Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: they ran my credit without my permission and it hurt my credit rating.I want them to take it off my credit and send me a letter saying that or I will file fraud charges.Desired Settlement: please take it off my credit report and send me a letter saying you did for my records

Business

Response:

5-23-2014 [redacted] see attached

Review: About six months ago I contacted PNC regarding my PNC rewards account, and I have yet to get a response. Towards the end of 2012 PNC decided to no longer continue with the points program for my type of accounts. The only problem with that is I have 403 points in my account which I accumulated by using my PNC card at various businesses that were highlighted on the PNC points website. When I contacted PNC about six months ago I spoke to two apathetic customer service agents who were quick to tell me "no, there was nothing that could be done and I would just have to forfeit my points". The PNC rewards system only has rewards listed starting at 700 points ( though most of the rewards listed as being worth 700 points are technically not worth 700 points, most of those items are digital apps that can be downloaded for free elsewhere). after speaking to both of those agents I requested to speak with a rewards manager, I was left on hold for some time and then I was told the manager was not available at the moment and that she would get back to me. Today is July 9, 2013, no rewards manager has gotten back to me. I think it is completely unfair that I activated offers through the PNC points system and now that I am left with 403 points, there is nothing I am offered and I am basically told, too bad, I just have to forfeit the points I received by using my hard earned money.Desired Settlement: I would like to redeem my remaining 403 points for something on the PNC rewards site or PNC can just credit my bank account for the value of the 403 points. I need some kind of option, forfeiting 403 points is not a proper solution to me.

Business

Response:

Executive Client Relations for PNC Bank, National Association (“PNC”) received your correspondence regarding the consumer complaint filed by [redacted]. Please accept my apology for our delay in providing you a timely response.

Please be advised PNC has notified Mr. [redacted] of the action taken to resolve his concern in his favor.

Should you have additional questions regarding this matter, I may be reached through Executive Client Relations at ###-###-####, extension [redacted], Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m. (ET).

Sincerely,

[redacted] Assistant Vice President Executive Client Relations

Review: I have had issues receiving notifications in the past. I spoke with a PNC representative on the phone and was told there was nothing he could do. He sent me to an escalation specialist named [redacted]. I spoke with [redacted] who said she would help me resolve the issue. The next day I went to my local PNC Branch and was told that "PNC just must be picking on" me because the banker, [redacted] in [redacted], had never had any of the issues I told her about. She didn't really care and even scoffed at me on several occasions. I asked her to close my account and she said she was unable to do so. I tried to call [redacted] after she gave me her personal line and she, of course, did not answer. I was transferred to some other woman and told that she could not close my account and that I just needed to "trust her word" that it would happen tomorrow. When I asked her why I should trust her after all of the lack of communication I had with PNC over the past several years she did not have a real answer. I asked to speak to her manager who, again was unavailable and would not get back to me for 24-48 business hours! I left her a message and highly doubt I will hear back from her, as the escalation specialist even pointed out, because my issue will already be resolved by then.Desired Settlement: I would like to be refunded the $35 dollar overdraft fee as compensation for the run-around I have received through this entire ordeal. Had I received notifications from PNC this would have never occurred in the first place. Notifications that I had signed up for!

Business

Response:

PNC Bank is resolving this issue directly with the customer. We are in the final phases of this process and an official check will be mailed to the customer upon completion.

Please feel free to contact me directly if you have any questions regarding this matter.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: I went through a loan modification with my mortgage company. After the modification was complete and the final paperwork was signed, I saw on the paperwork that I would be charged $11,000 in additional fines and interest. I was told the modification would bring my account current, but that there would be no additional negative impact on my loan. I was also never told that the loan would be refinanced to a 30-year loan again. This brings the loan to an amount that is higher than the initial cost of the loan. What I thought would be a modification to the loan to provide financial assistance, instead it turned into a way for the company to charge me even more interest and fees and to pay more than I originally paid for the loan.Desired Settlement: I would like the loan modification to reflect what I was originally told would happen. That the account would be brought current with no excessive fees and interest and no change to the loan period. I would like the $11,000 in fees and interest removed and the loan to stay at the current period and not changed to a 30-year period.

Business

Response:

10-24-2014 PNC Mortgage responded to the customer by letter on 10-24-2014

Consumer

Response:

Review: In March 17, 2014, I disputed a transaction regarding NBA tickets from [redacted] with PNC bank. PNC provided me with a provisional credit pending the outcome of their investigation regarding this transaction. Approximately 30 days later, PNC bank reversed the provisional credit stating that the merchant provided them with documentation that confirmed the transaction. I reached out to the merchant in regards to this matter. [redacted] from [redacted] stated that PNC bank contacted them regarding the transaction and as a result, the funds were removed from their business account. [redacted] has provided me with verification of his statement. [redacted] stated that PNC bank refunded my account for the transaction.On September 10, 2014, I called PNC bank in regards to this transaction dispute. Representative, [redacted], informed me that she would look into this matter and return a phone call to me within 24-48 hours, however, I never received a phone call from her. As a result, I decided to walk-in PNC bank on [redacted] on Monday, Sept. 15th at approximately 10:30am. I met with the branch manager, [redacted] for over an hour. In this meeting, I requested a copy of the letter regarding the reversal of the provisional credit and an explanation for the reversal of the credit. Mr. [redacted] contacted [redacted] from the retail escalation department. [redacted] faxed over a copy of my account history and informed me that she will look into the matter, retrieve a copy of the letter, and contact me back within 24-48 hours. After 72 hours had past without hearing from [redacted], I contacted PNC bank again on Wednesday, Sept. 17th at approximately 9:30am and spoke with [redacted]. Ms. [redacted] failed to provide me with the information that I requested. My last contact was with [redacted], which was not informative, and I am waiting for a return call from him.PNC bank representatives have failed to provide me with requested documentation and research into this matter.Desired Settlement: I would like PNC bank to contact [redacted] in regards to this matter. Since both companies are blaming each other for the reason why I have not been refunded for this transaction, I request that they collaborate in resolving this matter.I would like the documentation I requested and a refund for my initial transaction for $3598.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted] on September, 18 2014 . We have evaluated the information and spoke to client. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

[redacted]Executive Client Relations

PNC Bank

Consumer

Response:

Review: In hospital and account went overdraft and I called bank to see what to do representatives told me to let account go will close. Lie now 356 fees.

In hospital,cannot get to bank account overdraft understand one or two fees but was going to charge my check would not be able to get necessary medication to live. I am on fixed income and have no extra money to give away. I called customer service local branch supervisor of customer service everyone no help except branch manager closed account which would have been a better thing uf they responded to the request I made weeks agoDesired Settlement: I was charged over 300 in overdraft fees no money in account and more. I have been in hospital for kidney and heart failure cannot afford these fees plus medication. I need my medication to live so choose that over bank fees. I spoke to everyone in bank and on phone no real satisfaction. Have banked for over 10 years. I know I owe 2 fees but not 300 that is ridiculous.I feel that if your sick and have documented concerns this should not be an issue.

Business

Response:

JME 8-28-15PNC Bank, N.A. responded to [redacted] on August 27, 2015, and considers this matter addressed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I hired [redacted] to do a short sale on my behalf and they have been working on my file for over a year. We received a cash offer for the property on 11/11/15 and submitted it to PNC Mortgage on 11/16/15. This offer is higher in value than the auction sale price. The bank is now telling us that they cannot review for a short sale because there is only 3 months left in redemption. This makes no sense as [redacted] has worked on short sales up until the end of redemption and closed with other banks. We would like PNC to open up a short sale file for review so I can avoid foreclosure.Desired Settlement: I am asking that PNC open a short sale file for review so I can avoid foreclosure.

Business

Response:

PNC Bank, N.A. responded to [redacted] on December 14, 2015, and considers this matter

addressed.

Consumer

Response:

Please be advised that while I was contacted by PNC (early December) to say that Melody H[redacted] would research and respond, she has not returned phone calls placed by my short sale representative. Time is of the essence and PNCs failure to respond is unacceptable. LOAN# [redacted]

Regards,[redacted]

Business

Response:

PNC Bank, N.A. responsed to [redacted] on January 5, 2016 and considers this matter addressed.

Review: Upon checking our bank account on 02/19/2015, my husband, [redacted] discovered that $388.90 was missing from our bank account. Being a previous victim of debit card fraud we immediately contacted PNC bank to rectify the situation. When we contacted PNC the representative informed us that the transaction was credited to [redacted] (phone number ###-###-####). While my husband was on the phone with the representative, I was using an automated system to try determine where the charge had come from and the automated system had informed me that there was a pending credit in the same amount.I was then connected to a representative named [redacted] who informed me that a 'lien' had been placed on the bank account which was sent from [redacted] in the amount of $288.90 and that PNC's 'legal team' had reviewed the document and indicated that it was valid. We were charged a $100.00 fee for the services of PNC's 'legal team'.[redacted] then reached out to [redacted] at [redacted] who stated that the paperwork faxed to PNC Bank was not a legal document, but a notification letter citing [redacted] State Code. This was not a judgement, lien, levy, of court authorized garnishment, BUT A LETTER sent by a collection agency.What's more the alleged debit isn't legitimate but an error made by the [redacted] Dept of Revenue in 2003, that we had corrected with the [redacted] Department of Revenue in 2007.[redacted] at PNC stated that PNC placed a 'hold' on the account and ISSUED A CASHIER's CHECK to [redacted] which cannot be canceled until a Release is sent to PNC's legal team from [redacted]. I asked to speak to his Supervisor, he said that he would transfer me to the escalation department I then waited on hold for over an hour. [redacted] the supervisor from the escalation department told me that she didn't have the authorization to refund even the unauthorized, uninformed $100.00 legal fee charged to us by PNC, that no one would be available to help me untilDesired Settlement: $100.00 legal service fee + $288.90 cashier's check canceled and hold released from account.This complaint has also been filed with the FDIC.

Business

Response:

To Whom It May ConcernPNC Bank received the complaint for Mrs. [redacted] on February 23, 2015. We have evaluated the information and mailed the response to client. We do not have written authorization from Mrs. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: This was primary residence until we moved out of state... have had a short sale offer since end of January 2015. The unit was purchased by my husband BEFORE we married, with Father in law as co-signer at the time 2008. The bank keeps dragging out any decisions while repeatedly asking for all sorts of personal documents, statements via unsecure email, and has named me on the foreclosure proceedings as well... although I was was present at the refinance in 2013... I was NOT part of the HARPs income approval (nor married yet)... they dupped me into signing a form (because for HOA participation purposes I was added to the deed only)...which has surfaced as being part of the mortgage docs, although I am NOT on any NOTE.

Product_Or_Service: Mortgage contract in short sale

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Either finalize the short sale that has been pending for a year, or I'd like MY name dropped from this foreclosure entirely!!!

Business

Response:

PNC Bank, N.A. responded to this inquiry on January 7, 2016, and considers this matter addressed

Consumer

Response:

Review: I filed a dispute with PNC Bank online regarding several unauthorized charges for which I never had knowledge of nor gave permission for. The result of these charges was several overdraft charges as well as lost money for purchases/services never received. PNC advised me today that they denied these disputes and will not reimburse any of it. What more can I do? When this occurred I filed a fraud alert with all three credit reporting agencies and I was still stiffed by my own bank....provided no communication regarding it until I could wait no longer and self-initiated communication through their online secure messaging system.Desired Settlement: Refund these unauthorized charges as well as the resulting overdraft fees.

Consumer

Response:

[redacted]

Review: On May 20th I had called [redacted] of PNC Bank to ask for an extension due to money problems because I was unable to get the money together before May 27th payment. She had told me that no payment was due till the next month. June 2th. On june 2th they called me and said I was two months behind. I had missed Mays payment and now junes. I told them that I had the money for junes, but I was told that I didnt have to pay.they had put in under review and they took away the late chages but still want me to pay.I feel that this bank put me behind a month but still want me to pay for their mistake.This is not the first time they have messed up with me. Two years ago in may they took my car due to misfiled paper work on their end, even tho they paid for it. I do not trust this bank.The reason I didnt have the money for May 27th 2013 payment was they had collected on a mis payment from two years ago, they same time they had taken my car.Desired Settlement: I would like that Mays payment in question to be made good. and the woman who told me this misinformation punished

Business

Response:

Complaint closed as "no response" on the Revdex.com site. We responded directly to Mr [redacted]. Please close complaint. We did not receive a release for Mr [redacted]

Assistant Vice President

Executive Client Relations

Review: I currently carry a mortgage loan thru PNC. Loan #[redacted]. PNC has been directly debiting my checking account for forced placement flood and hazard insurance. I have sent proof of previous coverage and current coverage for both flood and hazard. PNC still continues to steel money from my checking account for extra flood and hazard insurance that I don't need.I have received verbal and written confirmation from PNC that they have received my proof of insurance coverage but they still directly debit my account.Desired Settlement: I want PNC to refund all my money plus pay me $2000 for my time and energy in trying to correct this matter. PNC has NO right to take money from my checking account. This is illegal activity and they have NO contractual right to do this.

Business

Response:

PNC Mortgage is in receipt of your written inquiry dated June 6, 2013 sent to the Revdex.com regarding the referenced loan. Thank you for your patience while we researched our records in order to respond to your concerns.

In your correspondence you express frustration regarding hazard insurance coverage on your account. You explain that PNC Mortgage has added a lender-placed policy and is debiting the extra amount each month needed to pay for said policy. You request that PNC Mortgage provide a full refund of the premiums and pay an additional amount for your time and energy.

Upon receipt of your correspondence, your concerns were forwarded to management in our Insurance department. Please see a summary of our findings in the following paragraphs.

On August 28, 2012, a lender-placed policy for flood gap insurance, in the amount of $180.00, was added to your account. Two lender-placed policy notices were sent to you informing you of this issue. We have enclosed copies of these documents for your review.

This policy was cancelled on June 6, 2013 and a refund in the amount of $39 was issued. In order to us to refund the full amount, we must receive proof of coverage from August 2, 2012 through June 2, 2013. Once we receive proof of coverage, a refund will be issued for the remaining $141.00.

Regarding the lender-placed hazard insurance policy, on April 23, 2013 PNC Mortgage paid $1,016.00 for this policy. Once we received proof of coverage, the policy was cancelled and a full refund was issued.

Please be advised that it is your responsibility to ensure that we have updated insurance policies. Per the terms of your Mortgage, if we do not receive sufficient proof of coverage, we are permitted to add a lender-placed policy to your loan in order to protect our interest in the property.

We hope that we have sufficiently answered your concerns. Should you have further questions or concerns regarding this matter, please contact our Customer Service Help Desk at ###-###-####.

Sincerely,

Mortgage Escalations Group

Review: I refinanced my home in Ohio in January 2014 to combine my mortgage and my equity line of credit into one payment. The title company issued a check to both banks along with letters stating that if there were any overages, money should be refunded, or if any monies were further due, to contact them immediately. The letter provided addresses, emails, the contact person, and telephone numbers as well as fax numbers to the title company. Apparently there was an outstanding balance of $10.24 owed to PNC Bank. PNC did not notify the title company. They did, however, report a 30 day and a 60 day delinquent mortgage payment to [redacted] and is showing a negative reflection in my credit score. PNC had no right to report this, they should have resolved this issue with the title company last February.Desired Settlement: I would like PNC Bank to remove this error on my credit report.

Business

Response:

August 17, 2014

To Whom It May Concern,

PNC Bank, National Association (“PNC”) received the complaint for Ms. [redacted] on August 5, 2014. We have evaluated the information and have spoken with the customer to address their concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any questions, please feel free to contact me directly at ###-###-####.

Thank You,

Officer

Executive Client Relations

PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. PNC Bank is a bureaucratic institution riddled in red tape. I was sent up the chain of command even though I had substantial proof that they incorrectly reported a 2 delinquencies on my credit report. They do not know the meaning of the phrase "customer service". This matter was only resolved after I threatened to hire a law firm and ask for punitive damages.

Review: PNC was working on an issue with reversing checks that had been deposited twice into my checking account. They started pulling the amounts out of my savings instead which was the first issue. Then two separate departments, return deposits and adjustments, both decided to work on the issue so an extra $1760.46 was taken out of my account. It took 2 weeks to get anyone to figure out what had happened besides for the branch manager. Their district manager finally deposited that amount back into my account after the two weeks of fighting saying it would not be removed unless they found they were in fact correct in taking double funds out of my account. To make matters even worse it has now been over 3 weeks and the issue is not resolved. Also today they return deposited an additional check for $250.99 out of my account that they forgot about in the one department so now though I have my $1700 back I am short $250 dollars. I have made multiple attempts to get an explanation and never heard back and now they are taking more money from me.Desired Settlement: I want my additional 250.99 refunded into my account and a full explanation of why this has taken so long to resolve.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted] on April 15, 2014. We have evaluated the information and spoke to Ms. [redacted] to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Executive Client Relations

###-###-####