PNC Financial Services Group, Inc.

Review: PNC bank and their representatives told me (recorded calls by them) that my old [redacted] equity loan was paid off in January. I am still receiving monthly bills for the [redacted] equity loan because PNC never paid off the old equity loan even though they debited my account.

They could not even tell me when they would pay off my old loan off.

Basically they said too bad, keep paying interest on both until we decide to pay it off.

So I am stuck paying interest on both equity loans even though PNC comitted to pay the [redacted] loan off in January.Desired Settlement: PNC not to debit my account until the [redacted] loan is paid off.

PNC to provide a date that they will pay the loan off.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on March 21, 2016, and considers this matter addressed.

Review: A few years ago my sons put me on their bank accounts in order for me to pay their debts as they were deployed to IRAQ. Since then both sons have overdrawn their accounts and instead of dealing with them PNC just takes the money from my account and puts in their accounts. This is theft in anyway you look at it. In the last 2 weeks they have taken over 400.00 from my account. I tried to get my name removed from the accounts and PNC said I would have to close my account. I have had this account for over 15 years and it causes a major problem for me to restart a new account.Desired Settlement: Basically I want my name removed from the other accounts and the moneys refunded to my account

Business

Response:

Ther eis no signed authorization to release information. We have responded directly to Mr. [redacted] in writing as of 03/21/14

Review: [redacted]I have been receiving ads from PNC Bank telling me I have been "pre-selected" for a personnel unsecured installment loan. I have never dealt with this bank & have never asked for this information. This has been going on for about 6 months. I have sent correspondence to them to ask that they take my name off of their mailing list. This didn't happen. Then on 11/8/14 I spoke with [redacted] at PNC bank. She assured me that my name would be removed from their mailing list. I am still receiving mailings every month. I called again on 1/6/15 & spoke with [redacted] & asked to speak to someone higher up because he wanted to ask me 5 questions that I felt were none of their business....for example my SS# & where I applied for it. I don't feel these type of questions are necessary to have my name removed from a mailing list which I never asked to be on. I feel that at this point this should be considered as harassment & will also write a letter to Mr. [redacted] Pres. & CEO of PNC bank...for what that is worth.Desired Settlement: I would like Mr. William Demchak to be notified of this complaint and wish that a response would be sent to me that PNC Bank will never contact me again.

Business

Response:

On Wed, Feb 18, 2015 at 2:56 PM, <[redacted]> wrote:Good Afternoon Ms. [redacted], PNC has responded directly to the customer regarding her concerns. Please feel free to contact me if you have any questions regarding this matter. Sincerely, [redacted] Client Relations Manager Executive Client Relations

Business

Response:

On Wed, Feb 18, 2015 at 2:56 PM, <[redacted]> wrote:Good Afternoon Ms. [redacted], PNC has responded directly to the customer regarding her concerns. Please feel free to contact me if you have any questions regarding this matter. Sincerely, [redacted] Client Relations Manager Executive Client Relations

Consumer

Response:

From: [redacted]Date: Thu, Feb 19, 2015 at 5:26 PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: [redacted]The woman from PNC left a message & I returned her call. I don't havemy records handy, right now, asked me some questions & answered someof mine & the last thing that she told me is that she would get backwith me but that never happened. That was about 3wks. ago but I reallydon't care as long as they don't send me any more mailings & harassme.[redacted]

Consumer

Response:

From: [redacted]Date: Thu, Feb 19, 2015 at 5:26 PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: [redacted]The woman from PNC left a message & I returned her call. I don't havemy records handy, right now, asked me some questions & answered someof mine & the last thing that she told me is that she would get backwith me but that never happened. That was about 3wks. ago but I reallydon't care as long as they don't send me any more mailings & harassme.[redacted]

Review: Approximately 3 months ago I deposited my payroll paycheck (approximately $180, issued through PNC Bank) into my PNC Bank account via Mobile Deposit feature that they offer. The check cleared and everything was fine. A month later without any notice, PNC reverses the check out of my account, setting my account into a negative balance. I called the customer service to address the issue and they advise me that my check has been stolen and someone deposited it into another account under another name in [redacted] I advised them that the payroll check is issued into my name and was deposited into my account with the same name over a month ago and it cleared without an issue. Customer service representative advised me that they will do an investigation and get my money back. Approximately a week later I get a phone call advising me that they are doing an investigation to find out where the money went and that it will take some time. A month later, without any update or notice, PNC Bank closes out my account and sends it into collections. I call customer service to find out what is going on and after 8 times of speaking to different representatives, verifying my information each time, and them transferring me to either closed departments or people that "aren't at their desk", I still do not have any of my questions answered. I left multiple voicemails to multiple individuals that I was transferred to. 2 days later I get a call from one of the individuals who I left a voicemail to and they are also unable to assist me with information on where my money is or why was my account closed. She transferred me back to the individual who handled the initial case, [redacted], who did not answer the phone. I then left her a voicemail to contact me. A week later, still no response, I call her again and once again there is no answer, I leave another voicemail. 2 weeks has passed since the last voicemail and I still have yet to hear back from her. Now I do not have my money back and my acount is in collections.Desired Settlement: I want my paycheck returned back to me. Being that it was issued by their institution and deposited into their institution, I believe it is 100% their liability of figuring it out. I also want my account out of collections, paid off and closed out with a notice on paper acknowledging all of the above actions. I will never again have an account with such a disgraceful institution and its horrendous customer service.

Business

Response:

RE: Revdex.com (“Revdex.com”) Case ID # [redacted] Dear Mr. [redacted]: PNC Bank, National Association, {“PNC”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”), regarding your Standard Checking account ending in 3641 your "Account”). I appreciate the opportunity to address your concerns and to follow up on our telephone conversation. On September 5, 2014, PNC received a dispute from you alleging an error related to an adjustment in the amount of $182.16 on September 3, 2014. The dispute indicated that this was a Mobile deposit of your paycheck on August 4, 2014 and you advised that the original check was missing. Upon receipt of this dispute, PNC began the investigation into the disputed transaction. On September 8, 2014, PNC completed its investigation into the disputed transaction and determined that no error occurred. These results were sent to your address of record. On November 18, 2014, PNC received a dispute from you through the Revdex.com alleging an error related to the adjustment made on a Mobile Deposit in the amount of $182.16 from August 4, 2014. We confirmed that the payroll check was negotiated two times, it was first negotiated via a mobile deposit on August 4, 2014 and paid. However, it was deposited again on t August 28, 2014. .** Pursuant to the PNC Bank Remote Deposit Addendum {'‘Addendum") when you make a Mobile deposit, we post it to your account, but this credit is dependent on receiving final payment. You agree to endorse all items with your signature and print "For PNC Mobile Deposit Only” below your signature and to retain and safeguard the original item for at least 14 days after you have transmitted the item images. After 14 days have passed and you have verified that the funds associated with the item have been added to your Balance, you agree to prominently mark the item as “VOID” and properly dispose of the item to ensure that it is not represented for payment. If the original check is represented for payment, the amount of the said check is removed from your balance. If this causes your account to be overdrawn, you must pay the amount of the overdraft immediately, as well as any overdraft charges. For your reference, I have enclosed a copy of the PNC Bank Remote Deposit Addendum, the Online Banking Service Agreement is being sent under separate cover.As a result, your Account had an overdrawn balance of -$24.79 on September 22, 2014 and was closed on October 17, 2014. A $30.00 Account Charge-off to Collections fee was also applied. We then attempted to reach you to make arrangements to take care of this obligation. As no bank error occurred, you may contact our Recovery Department at ###-###-#### to discuss the balance that is owed. The enclosed August 22, 2014 and September 23, 2014 statements detailing the activity that led to your account being closed.Thank you for the opportunity to clarify our position. If you have any questions or additional concerns, please call me directly at ###-###-####-[redacted], which is also my direct telephone number.

Review: PNC Bank serviced my home equity loan. The loan was closed/paid off on August 5, 2015 after I sold my property that was attached to this loan. On September 15, 2015, PNC debited my checking account $800 for payment on the home equity loan that had already been paid in full. When I called customer service to resolve this issue, each member of their team (from customer service to retail escalation department) insisted that the ACH debit had been set up by my bank that services my checking account. After extensive research on my part with the help of the bank that services my checking account, we found that indeed PNC originated the ACH debit and the auto-payment had been set up from PNC Bank. From September 30 until October 5 (today), I have called various PNC representatives in the retail escalation department (Jan S[redacted], Andrea T[redacted] etc..) to cancel the auto debit and to please call me to confirm cancellation. To date, I have received no response whatsoever. This is unacceptable. The bank that services my checking account has offered to place a stop payment on the auto-debit but there is no guarantee that this will resolve the issue and there is literally no one at PNC who is willing to help. What kind of bank operates this way!?Desired Settlement: CANCEL auto-payment feature that was originated by PNC Bank to pay for a home equity loan that has been closed!

Business

Response:

October 16, 2015PNC Bank,N.A. responded to [redacted] on October 14 & 16, 2015, and considers this matter addressed.Thank you,ACBPNC Bank

Review: I contacted pnc in august to ask about a defferment for one month on my loan . the man I spoke to said that it was approved and he would sent me papers to sign and return. week later they are calling about late note talking to them many times they said that the paper work was not filed correctly it was their mistake and they would sent another paper for me to make sept. payment. I did so, and they took the payment for august, them we go through the process again and this time they claim they never got the paper work back then they say they found it on oct.28 and it was to late . I have since paid the loan off but I do not feel that the two months of sept. and oct should show past due over 30 days I have tried to work with them and get my payments corrected but everytime I have to talk to someone different or if I did talk to someone they would have to call me back and they never would.Desired Settlement: all I want is for my credit to be corrected

Business

Response:

On Sat, Jan 17, 2015 at 4:02 PM, wrote:Regarding the Revdex.com Case #[redacted] filed by [redacted], PNC has resolved this issue and corrected the credit bureau reporting as the customer requested. Notification of the correction was mailed to Mr [redacted] on 1/16/2015. Please reflect this issue as resolved on you Revdex.com website. Thank You!! [redacted] Assistant Vice President Executive Client Relations PNC Bank

Review: I have a Business "Free" Checking account with PNC Bank that was opened probably 10 years ago. It is not a heavily used account and not frequently monitored. I just noticed that I have been charged a service fee of $12 per month for November and December. When contacting Customer care, I was informed there is no longer free checking and I have been charged fees since September ($48 total to date). I advised I received NO notice of this prior. I was advised it was included in my monthly statements (of which I do not receive- they are electronic and I don't even get notice of when they are available), but apparently nothing separate sent out to tell me I was being moved from a no fee to $1500 minimum balance account. There is an additional issue with a card replacement due to Fraud. I was charged $7.50 card replacement after being told I would not, and now being told it is too late to request them to correct their error (this was @ 6 months ago). It should be mentioned that PNC agreed to waive the November and December Fee ($24.00) although as of this writing I have not confirmed this was completed (assume it was). Again they couldn't go back beyond November as it was too late.Desired Settlement: This is a breech of contract as no specific notice was given of the change. It should be noted I have 4 other saving/checking accounts as well as a visa and Mortgage with PNC. I want all with the same bank and may switch all my business (personal & business) if not resolved.Obviously I demand a refund of the remaining fees ($31.50). But if they could look into other products that may fit my needs knowing that the personal accounts would qualify this account to waive balance requirements.

Business

Response:

On Mon, Feb 2, 2015 at 8:13 PM, [redacted]> wrote:Ms. [redacted], Revdex.com Case [redacted] filed by [redacted]. PNC has contacted the customer and the issue has been resolved to his satisfaction. Thank you! [redacted] Assistant Vice President Executive Client Relations

Consumer

Response:

To whom it may concern:I know this complaint has been closed, but wanted to update that PNC Bank has made significant effort to contact me to discuss and resolve. Due to conflicts in schedule, this took longer than expected, but contact was completed today with a satisfactory resolution to my complaint. I am sure PNC would like you to reopen this complaint to update its status and I am agreeable with this. Sincerely, [redacted]

Review: I have had a number of issues.....1st when I signed up I was told would get 200 deposited in to my acct for getting my acct with them......even after met all conditions with that ....it took me calling everyday for almost. 4 months to get that ....2nd when I signed up I was told to use the mobile app so wouldn't be surprised by fees .... However even though I access the app 3-4 times a day I have been surprised by fees twice now ....at 12 am this morning I checked my mobile app it showed my pending deposit of my paycheck and 2 pending debits at that time it showed the debits were being subtracted from my pending deposit... And no overdraft was showing and no nsf fees ... When I called in I was basically told the app isn't always up to date and current....I don't understand why I'm being penalized when I a m using the app they told me to use.....but the app isn't kept up todateDesired Settlement: The net fees refunded

Business

Response:

Tell us why here...PNC responded directly to [redacted] on October 8, 2015. PNC believes it acted appropriately and considers this matter addressed.

Review: Discrimination compliant:On Sept 11 2013 and the [redacted],I came their looking for [redacted] the manager (he has done this for me before) but he wasn't their. I lady named S----- ask if she could asst. I ask if she can do notary? She replied, 'Yes'. She seems stunned that I had not filled anything out yet telling her, I think I should fill this out in front of you, I did. After-wards she read though a bit, placed the seal on it, stamped it, and said that's it. I said 'I think you need to fill out this portion', she read some of it and then said 'I don't think so, do you have a template showing me how to fill this one out? I said 'No'. She felt she did not need/have to fill out anything else, so I took what I had and left. That evening I emailed copies of the I-9 to my recruiter. The next day she wrote back saying all of my paperwork was good but the I9 form. I explained what happened and my recriuter emailed me a template show exactly what/where the Notary needed the fill out. I went back to the bank again looking for [redacted] but she was their and I gave her the paperwork to correct but, she decided not the fill how the sheet giving me a variety of reasons why she will not. 1:She not NOT suppose to fill out anything just watch me sign it.2:told me 'If you were a Notary, you would know that'3:company policy said so.4:she is not going to loss her job over me.5:she needed a template to figure how to fill it out, I was brought in, she still refused.6:I not filling out that paperNeedless to say I did not get the job because they needed this paperwork by a certain time, had I not returned to her (per her request)Desired Settlement: The jobs in question is a contract position with a min of 8 weeks, I did NOT get the job. The bank should pay me for my time and gas for the second visit, the headache, and perhaps the employ me for the same 8 week and same wage. The retaining of ALL agents with so called Notary abilities. Perhaps a class action lawsuit to all customers that shopped at this location, other issue may not have been done correctly of other customer accounts

Business

Response:

[redacted]

I wanted to forward you the close out response prepared for case [redacted]

Can you please update your records:

"Please update the Revdex.com with the resolution.

PNC Bank responded directly to the customer by U.S. Mail on October 17, 2013.

Thank you,

[redacted]"

Review: I am very annoyed with the low level of customer service provided by PNC. I put in a request for an address change numerous times. I recently opened a joint account with my son and the card was sent to the old address. It appears there are leveled systems and although I am being told at the branch level that my address has been changed, it is not being changed at the corporate level. What does it take to change an address? This isn't some insignificant issue. My personal banking information CONTINUES to be sent to the WRONG address. This is unprofessional and frustrating.Also, the new account is a joint account yet I am the only person to have received a banking card (which was sent to the WRONG address) and not my son. What is the problem? These are simple issues yet your employees are not executing my requests properly. I am on the verge of closing my accounts with your bank and moving on to a company who, at the minimum, can handle SIMPLE administrative requests.Desired Settlement: My address on all accounts changed to [redacted] AND for my son, [redacted] to receive his banking card.

Business

Response:

To Whom It May Concern:PNC Bank received the complaint for Ms. [redacted] on April 24, 2015. We spoke to client to address her concerns and consider this matter addressed. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: I activated a cashback offer with PNC for [redacted], the offer was supposed to give me 10% cashback. On November 8, 2013 I went to [redacted] and spent $16.55 which means I should have gotten about $1.66 cashback. I contact PNC's Rewards department ( this department is really disorganized and give poor customer service) several times and each time I receive a runaround. Finally after over 4 weeks they finally say they will apply the cashback to my account and deposit the money in my account by January 10, 2014. Today is January 31, 2014 and the $1.66 has NEVER been deposited in my account. I understand this is a small amount of money, but if they say they are going to do something they need to actually do it. It seems that someone noted my reward account as if the money was deposited in my account back in November, but when all the values are added I am short $1.66.Desired Settlement: I just want my cash-back in the amount of $1.66. PNC is a large enough bank where they should not be shorting their customers.

Business

Response:

2-28-14 [redacted]. We have been in contact with the client and resolved the complaint.

Review: I recently signed up for the virtual wallet for the $100 incentive. I was under the impression once you sign up for the virtual wallet online, setup direct deposit and online bill pay I would receive my $100. I recently emailed pnc to check my status. Dear [redacted] , Thank you for contacting us through secured email and for being a customer. We apologize for any inconvenience caused by our delayed response. In response to your inquiry, we will deposit the cash incentive approximately 60 days's after the account meet the requirements. We apologize for any inconvenience this may have caused. Sincerely, [redacted] PNC Bank Internet Client Servicesthis was followed by.Dear [redacted], Thank you for contacting us through secured email. We apologize for any difficulty caused by our delayed response. We have experienced a higher than normal email volume. We understand your need for information regarding the new customer account promotion in place when you opened your account. Upon review of your account information, we see that you had an account which was open from 2006 until 2014. Because of this account, your new Virtual Wallet account does not qualify for the new customer account promotion. We truly apologize for any inconvenience this may cause. Sincerely,[redacted] PNC BankFirst I was told I was going to receive it, now im not.Desired Settlement: I would like my incentive of the $100.. I did all the requirements and was told I would receive it in 60days. Now im told no.. It just seems like one thing after another. Until proven otherwise I will have nothing but negative things to say about my experience.

Business

Response:

PNC has responded directly to the client. No release was provided.

Consumer

Response:

Review: I went into the Branch in [redacted] on 05/26/2015 to close all my accounts and was assured that all the accounts would be closed. I got letters telling me the accounts went negative because they were not closed when I initially went into the branch and asked for them to be, Not my error. So after several phone calls and tweets back and forth with PNC BANK they told me they would do nothing about it that I needed to make the accounts positive before they closed it. I asked to speak to someone higher up. I waited for a phone call, It never came I called back only to be hung up on by the customer service representatives. Now the accounts have been charged off and will go to collections and chex systems due to the fault on the Branch Manager not doing her job.Desired Settlement: I would like the account CLOSED and not charged off like I initially requested, and I would like the accounts removed from collection efforts and from Chex Systems.

Business

Response:

“PNC Bank, N.A. responded to Mr. [redacted] on September 3, 2015, and considers this matter addressed.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[PNC BANK has not responded to me at all on or before September 3rd. I have not received a response from them otherwise. I am requesting that they close the accounts at a zero balance, like originally asked and NOT send them to collections because of a mistake they and also not to send the account to check systems based on the mistake they made.

Review: I opened a personal credit card with National City Bank in 2005. The card was immediately set to pay automatically from my personal bank account, also held with National City, and I never missed, nor was late with any payment. PNC purchased National City in 2008, and both my credit card and bank account became managed by PNC.Sometime around November of 2012, unbeknown to me, and without my consent, the automatic payment that had existed for years was suddenly removed from my credit card account by an associate of PNC. I was unaware of the change, and missed the subsequent two payments. As a result, my credit card account was promptly closed without any warning or contact from PNC, and negative reports were made to all 3 major credit bureaus.In the year+ since that event, I have contacted PNC by phone, email, and in-person more than a dozen times in an attempt to remedy the situation. My request has been 'escalated' in their system more than 5 times, but I have yet to receive any follow up correspondence: in short all of my inquiries have been completely ignored.I still hold several bank accounts, a mortgage, and several credit cards with PNC, and I pay every month as agreed. This alone should be sufficient evidence to PNC that they have made a grave mistake which is costing them a loyal customer.Desired Settlement: First, I am requesting that the negative comments reported to the credit bureaus be removed, and that PNC report to the bureaus that I have always paid on time, and as agreed through their auto-pay facilities.Second, I am requesting that PNC reinstate my personal credit card.

Business

Response:

We have sent a letter in response to the client's complaint and I have attached it here as well.

Review: I am a victim of identity thief. PNC has been harassing for years about an account that is not mind account. I have filed a police report about the identity thief. PNC will not remove off my credit report. I have alerted

Transunion, Experian and Equifax. I was instructed by them to contact Revdex.com to complain about the removal from my credit report.Desired Settlement: Remove from my credit report as soon as possible.

Business

Response:

On Sun, Jan 31, 2016 at 2:42 PM, <[redacted]> wrote:Hi [redacted], the complaints for [redacted]and [redacted] were resolved with the customers on 1-29-2016. Please update the status for this complaint.

Review: Unfortunately my mortgage was sold to PNC Mortgage. I am extremely dissatisfied with this company's greed and unethical practices. My family went through a financial hardship in which we were making our payments as quickly as we could. This resulted in not having the payments made in entirety by the 1st of the month for 3 consecutive months. The company then returned all our payments for this time period, assessed extra fees and turned us over to foreclosure and tacked on an extra $1500 in foreclosure fees. We filled out the loan modification packet to find what options were available to us and returned it immediately with overnight delivery. PNC drug their feet taking months to process this and told us our only option was a very large repayment plan. We agreed and continued to make our payments for the entirety of the payment plan before the 1st of the month via [redacted] so as to provide proof that we had paid on time and so that PNC could not claim we did not pay or hold on to our payments until they were late. After we finished the payment plan, we called to find out what our next payment would need to be to start paying regular payments again. We paid every month before the 1st of the month and exactly what we were told to pay. Today I called to find out about our eligibility for the HARP and I was told different information from 3 different departments within the company, some saying we were current on the last 8 payments, some saying we were current on the last 3 payments, and finally the last one saying we are still not current. After checking into things I was told that during our repayment plan our escrow amount changed, so PNC held one of our mortgage payments and did not tell us the amount that needed to be paid to make up the difference. We were told every month that we were current until today. So now they are trying to claim that we have not been current until today so that we would be ineligible for HARP. This company is dishonest, unethical, and only out to make the most money possible even if it involves going out of their way to try to push people (who are doing everything possible to pay on time) out of their homes.Desired Settlement: I expect the company to revise their records to show we have been current on all payments since our repayment plan, so that we will be eligible for HARP.

Business

Response:

Provided a detailed explanation to consumer of past loss mitigation efforts. More specifically that PNC does not accept partial payments unless prior arrangements have been made with our Collection or our Loss Mitigation departments. Consumer was on a Repayment Plan and timely payments were made. Advised consumer to reference the Repayment Plan because it was agreed we would continue to report the account as delinquent to the credit reporting bureaus until the loan was brought current. Also, informed consumer that late charges were not assessed during the period they were making payments in accordance to the Repayment Plan.Informed consumer that payment did not increase prior to the Repayment Plan. The last escrow analysis was completed on July 17, 2013, and the new payment effective September 1, 2013 was $1,189.13. However, once the Repayment Plan was completed in October 2014 and regular payments resumed in November 2014 payment decreased to $1,175.25 because payments were made reducing the escrow shortage from the last escrow analysis. Informed consumer that loan is current therefore escrow analysis was generated and new payment effective May 1, 2015 will be $1,137.02. Letter mailed to consumer on April 3, 2015.

Review: I received and email alert stating that my account was over drawn.I made a deposit of $20.00 to fix the overdraft. I received a print a statement from the atm stating my account was clear and currently was no longer over drawn. The next morning my account was placed with an overdraft fee and a negative $70.00. I contacted customer service and talked to 3 different representatives that promised they would fix the issue and removed the overdraft fees. Today I currently am still receiving overdraft fees after I made my deposit and spoke to a few representatives. It is not far that I have to go through these issues with this banking service. If I am told and promise one thing why are those promises not kept.Desired Settlement: I would like the fees reversed and the money that was spent that over drew the account I will be wiling to pay those transactions. I just do not want to pay the overdraft fees because that was the reasoning of me depositing money into the atm to stop those from coming. So not only was my $20.00 taken but I was also given an overdraft fee after I tried to fix the situation. That is not fair at all.

Business

Response:

PNC Bank, N.A. responded to [redacted] on September 11, 2015, and considers this matter addressed”

Consumer

Response:

Review: PNC bank -charged me a total of $180 due to their slow bank transfer process. I used to transfer the money from my [redacted] account and they used to delay the transfer due to various reasons and because of that my PNC account was showing a negative balance. Due to this reason, they charged me a total fee of $180 on 5 transactions. I was totally unsatisfied with the bank and I was telling them to close my account from last 2 months-SEP 2013, OCT 2013 and they were not doing that. After 3 month -SEP 2013, OCT 2013 and NOV 2013 followup they finally closed my account. In the meantime of those 3 months, I was asking them to deactivate all outgoing transfers from my PNC account and they were not disabling those transfers. Due to this reason, I got charged more fees. The total fees due to all these reasons is $180.Desired Settlement: I would like to get a refund of all the fees that they charged to my account. They had charged me a total of $180.

Business

Response:

Dear Revdex.com of Western Pennsylvania,

On December 31, 2013. I spoke with Mr [redacted] in regards to his complaint. We are working toward a resolution to his concerns but do not have a signed release to provide additional information. If you have any questions please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations AVP

PNC Bank, N.A.

Business

Response:

On Thu, Jan 30, 2014 at 3:34 PM,

We have credited the customer the remaining three fees of $108.00. We consider the issue resolved.

Assistant Vice President

Executive Client Relations

Enterprise Escalation Group

Review: This complaint against PNC Financial references an unjustified personal loan denial and PNCs refusal to notate an Unemployment Forbearance Plan (UFP) and Loan Modification (LM) program on my wife and my credit reports; all handled by PNC entities. Attached, please find a .pdf file with supporting documentation for this complaint. Prior to and throughout this process, PNC entities have serviced our mortgage, our unsecured personal loan, and a consumer Virtual Wallet bank account. None of the accounts reflects late/missed payments, no foreclosure, and we contacted PNC to initiate the UFP and the LM process. The denial of a Debt Consolidation loan directly relates to the period in which we were participating in the UFP with PNC Mortgage, during our LM application approval process. During this process, all required payments (6 months @ $150 per month/May 2012-Oct 2012 and a 3-month trial modified mortgage @ $1,350.46 per month/Jan 2013-Mar 2013) were made, on time and as agreed. In early Oct. 2013, we applied for a Debt Consolidation loan for $15,500 to consolidate two credit cards and the existing PNC unsecured loan. Over the last 3 months the avg./combined monthly payments for these accounts has been $ 734.90 , while the quoted monthly payment amount for the loan was $313.00. The reasoning for denial in the PNC letter dated Dec. 19, 2013 stating the following reasons for denial: Delinquent credit obligations with PNC Bank Delinquent/past due credit obligations Derogatory credit info and/or delinquency exceeding 89 daysI called and appealed the decision by explaining the correlation between the UFP & LM programs and the reasons for denial. The response was a new denial based on an unrelated repossession dating back to Dec. 2004, for which I have documentation absolving liability. I have since filed two complaints with the PNC Retail Escalations Department. The first complaint never received a response from the representative and the second resulted in no change.Desired Settlement: I would like to be fairly reviewed for the Debt Consolidation loan as applied; in addition, have credit report notations placed on my and my wifes credit report reflecting participation in the Unemployment Forbearance Plan (UFP) and Loan Modification (LM) programs including all payments made. Over the past 6 8 months, I have made several requests to have our credit reports noted to reflect the $150 payments made to PNC Mortgage under the UFP and the trial payments made during the LM process.

Business

Response:

PNC is responding directly to the customer regarding this concern. At the customer’s discretion he may share the response with the Revdex.com

Consumer

Response:

Review: well once again for the 7th time im having to get my money. pnc customer is very rude and very unfreindly. they cant get there facts straight they dont care about there customers at all and im fed up with it totally. they made a misttake on my account with my own money and now not wanting to give it back. which is plain uncall for. it was a 100 dollars of my money. It might not mean anything to they big wigs who dont do anything but collect our money. im tired of it. it they dont resolve my problem. I will be having my local media station air the news. becuase this is redicoulis. just like they said we will record for qaulity assurance. wel after the first time of them doing this to me I put a recorder on my phone to record all my conversation and I will be airing them if they dont resolve this peroid. im tired I work hard to make a living I have to get my hands dirty for what I make not sit in a offcie and collect others money. and then when dont fix it. simpoy as this if they didnt have our money they would nt be in business. bottom lineDesired Settlement: refund my money and train your employees to be actual assistnance not some person being paid to read out of a binder what to say.

Business

Response:

Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on March 9, 2015. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank