PNC Financial Services Group, Inc.

Review: They charged an overdraft after there was a deposit in my account. Why do there business day ends at ten instead of midnight?Desired Settlement: I would like to see a change in the way the excess their banking fees. I believe that there should be a grace period on all draft items.

Business

Response:

Ms. [redacted],PNC reached the customer to resolve this matter.Thank you,Julie L[redacted]

Review: I went to the [redacted] Branch of the PNC Bank in [redacted], PA [redacted] to add an additional person on my acct. The line for customer service was about three people long. As we waited, a branch manager ([redacted]) began yelling from behind the teller area, asking if we need something. There were several people ahead of us at this time, but she picked us out. I stated I would like to add this person to my acct. She offered to put her into the computer for whatever reason, without actually adding to my acct. she asked for 2 forms of "legitimate" ID. My friend had her drivers license and her bank card from where she banks now. [redacted] stated that's not legitimate and said she cannot help us. I asked why needed two forms when I am obviously aware of who I am adding, and it is not a new acct, it's my acct. She kept repeating that's not legitimate ID. I explained just because [redacted] does not deem it to be legitimate, does not mean it is not. I offered to sign an affidavit as collateral contact affirming the ID as the person and she again went off on legitimate tangent. She could not explain the legitimate policy, only repeated it like a parrot loudly over and over. this went on for several minutes, in the lobby of the bank, with my fiance and our children there. I asked one more time, being that we had driven 10 miles there, it's the closest branch and because of our work schedules are unable to get in there during the week. She stated she can not help us. I am a professional caseworker employed by the state of PA and my fiance is in the medical field. This day, we had come from hiking with the kids and were in tank tops and such, dirty and sweaty. I have two full tattoo sleeves and my fiance has a half sleeve. I fully believe we were discriminated against and picked out of the crowd by our appearance to be harassed and embarrassed in front of everyone in the bank, including our children. We are not likely to use this branch ever again. It's a shame too, because we are exactly the kid of family that will be buying at least one new car and house in the next couple years. Please stop discriminating based on appearance, it makes the entire organization look foolish.Desired Settlement: Please explain why someone needs two forms of "legitimate" ID to be added to an existing acct, by the acct owner, with them present, and what "legitimate" ID is. Also, please review discrimination policies with [redacted] branch staff.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on July 17, 2013. We have evaluated the information and mailed the response to client. We do not have written authorzation from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Three years ago we opened a checking, credit card and safety deposit box at a local branch location. We received a contract for the safety deposit box with the amount we would be paying clearly noted and for two years paid that amount. In the fall of this year, we received a bill for the box and the amount was many times more than the contract amount. We complained and spoke with the manager at the another branch location since there was no permanent bank manager at the orginal location. After a few days, he informed me that the manager at that time had no right to make that contract and they would no longer honor it. We proceeded to find a new bank. Tonight we went to close all of our accounts after successfully moving things to the new bank and were told that while we closed the account, if ever someone cashed a check or requested payment, our account would be open again and have a negative balance. I understand if there was something pending perhaps but I would think the check would just bounce. However the gal at the bank insisted this was for the future too. I do not understand now how you can close something and they can reopen it? After them not honoring a contract and now telling me that they can just reopen my account if they wish, I am really concerned about the ethics of this institution and worry if there is action that reopens this account, how will I be aware of it in a timely manner to prevent future problems and/or bank charges. Once an account is close, it should be closed.Desired Settlement: I would like verification in writing that our account is closed and not be reopened by them for any reason.

Consumer

Response:

TO Revdex.com of Western Pennsylvania,

What clarification do you want and where do I email and fax this information? Also why do I have to release to you my private information when all I want is clarification from PNC regarding their use of Zombie Accounts. Their representative had no information that they could give me, just vague comments that this can go on forever and they will penalize me but she wasn't sure if they even notified me if the account is reopened. She would not write any of this down because all correspondence needed to come from their legal department but she had no information on how to contact them. If you can't help me get a copy of this process without getting my private information, then how do I get this information? I cannot believe someone can reopen my closed account without some type of written procedure in place regarding when they can do it, how they notify you and how long they can do this? I also have been advised I need a current statement, not something on their website, ignored for years. I need this signed by and recreated by their legal department since I already had a contract signed by the branch manager of the bank that was not honored by them because they claim the contract had not been reviewed by their legal department so the manager had no rights to sign the contract.

Review: I was wanting to put in a request online through my PNC secure account so that I could have funds available. I knew I would not have the funds in the bank where the money would come out of until Friday morning. However, for PNC a transfer takes a total of 3 days. So, I called wanting to gather information on how the transfer process worked. Since it takes three days I thought, "then why don't I request the transfer on Tuesday, so then the funds will already be transferred over into PNC by Friday". Before doing that, I thought it wise to call PNC and ask how the process worked. I called on that tuesday (3/23/14) and asked that if I put a transfer request in that day, when did the funds have to be available. Long story short, I remember that the employee told me if the funds were available on Friday (which is what I told him) then I would be fine. A day later I incurred a $34 fee from the other institution because of insufficient funds. So I called PNC back and said why did the bank trying and retrieve the funds I was informed I didn't need them until Friday. The manager said he listened to the original call and the employee "clearly gave me the right information". But even if he hadn't, it is my responsibility as a customer who agreed to the terms to know the information and thus I am culpable for the fee not PNC and it's employees. I asked to listen to the recording to hear what "right information" was given to me and he said that is he can't do. On top of that, the transfer attempts twice before being cancelled. So, I asked knowing the second attempt is going to happen this afternoon if they can override it so I am not charged a 2nd fee and they said they can't. What is the point of a system that you can't override and have control of?Desired Settlement: I would like refunded $68 because of the fee's I incurred due to PNC's negligence.

Business

Response:

April 21, 2014

To Whom It May Concern,

PNC Bank, National Association ("PNC") received the complaint filed by Mr. [redacted]. We have evaluated the information and attempted to contact Mr. [redacted] with no success. We will attempt to contact him again to discuss his concerns. However, we do no have authorization from Mr. [redacted] to respond to your office with specific details once resolution is made and ask that you close your case. Please feel free to contact me at ###-###-#### with any questions.

Thank You,

Review: I sent PNC a PayPal credit of $800 for a $705.15 balance and I was sent a refund check of on 64.85 where they purposely shorted me $30 while not providing any proof of why they did not refund my full amount. Not only that, they closed my account before 30 days and did properly inform they were by email nor letter.Desired Settlement: Refund of my $30 since they did improperly closed my account without my consent or knowledge

Business

Response:

December 9, 2015 PNC Bank, N.A. responded to [redacted] on December 8 and 9, 2015,

and considers this matter addressed. Thank you,ACBPNC Bank

Review: I called PNC online banking on 4/15/15 in the morning. I spoke with [redacted] out of [redacted] about an issue with a reoccurring POP money transfer that stopped without paying off the full amount as I set up the transfer to do. Mr. [redacted] informed me that even if you select the option - to stop the plan once the amount is paid in full, it will still quit about 12-13 months. This is not listed anywhere on the PNC site, which is very concerning to me. I ask Mr. [redacted] to recover the amount that had been paid so far into the payment plan and he said he was unable to do so. He got very angry and responded "Why don't you ask your Daddy how much you owe him" - totally rude and unprofessional, I responded "Do not go there:" my personal finances are none of his concern. Mr. [redacted] was reluctant to connect me to a supervisor as I asked, he asked to place me on hold and said I would be connect within 2-4 minutes. 5 Minutes passed and Mr. [redacted] got back on the phone. He said a specialist said I could access the previous plan through my scheduled payments section. I told him I had previously tried this and I was unable to do so and that I would like to speak with the specialist directly so they could troubleshoot what I was doing wrong. He would not connect me to the specialist and then told me it was impossible for me to be able to access the amounts on the old plan (contrary to what he just said the specialist said I could do) I then said he promised I would be speaking with a supervisor earlier and I would still like to do so since he did not transfer me the first time and due to his tone I could tell he was not interested in helping me. He told me "no one at PNC can help you." I've use PNC for over 8 years and recently financed my vehicle loan through them. I'm ready to pull all of my account and my family feels the same way about theirs due to the way I was treated. I would like an apology and explanation from PNC due to Mr. [redacted]'s terrible customer service and unprofessional behavior.Desired Settlement: I would like an apology and explanation from PNC due to Mr. [redacted]'s terrible customer service and unprofessional behavior.

Business

Response:

JME 4-21-15 Spoke with customer on 4-17-15, PNC considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am a female living in Indianapolis, IN. On March 15, 2014 a male in Pennsylvania walked into a PNC Bank and withdrew $1000 from my checking account. I called the Fraud line at PNC. I was told that it occurred at one of five branches in Pennsylvania but they could not tell me which branch. I was told that it could have been a simple case of the teller or member being one number off on the account number on the withdrawal slip. I was told that it will take a minimum of 3 business days before my money is refunded.I do not believe for one second that PNC does not know which branch this withdrawal happened at. Maybe it was a case of the member or telling being one number off. I doubt that though. MY account number is clearly written on the withdrawal ticket. If the member was incorrect this should have been caught when the tell verified ID. The name on the withdrawal ticket is not mine. 3 business days? After outstanding transactions clear I have $30 in my account. Unacceptable!I am livid. I am livid that this could happen in the first place. I am livid that all PNC can do right now is apologize. Apologies doesn't fix a $1000 mistake. I am sick to my stomach. Very worried....and I get an apology that a man in a different state can withdrawal $1000 from my account????????Desired Settlement: I would like money put back in to my account. I would like any overdraft fees that may be charged refunded.

Business

Response:

Since there is no signed authorization to release information from the customer. We are responding directly to the customer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The online banking software is set up to make the bank money. All debits are processed before deposits so your account gets overdrawn and an overdraft fee is charged. I was charged $72 for overdraft after a $280 deposit. I was then charged another $36 overdraft fee after I deposited $300 into my account the next day. I called to have the charges removed but was told that there was nothing they could do.Desired Settlement: I would like to have $108 refunded to me.

Business

Response:

PNC Bank worked directly with the customer to resolve his complaint. If you have additional questions, please contact me directly at ###-###-####.

Review: I had a charge that was charged on the 3rd, so thinking it had already gone through as it showed up, I spent money, but what happened was the bank dropped the charge back into the account and then when I spent the money they decided to wait until the 10th (7 days later) to put the charge through again which ended up costing me overdraft fees, they have already had a lawsuit costing them 90 million, one would think they would not do this again!Desired Settlement: I would like my 7 dollars back, that may not seem like a lot but I am poor and am going to be homeless, I dont have anything extra

Business

Response:

no authorization on file. waiting for customer contact **

Review: All we have ever asked, , . for YEARS of PNC Bank (formally National City)if for an agreement, signed by us, proving that this debt/loan/account#[redacted] even exists. We were all set for arbitration over the matter with the trustee, [redacted], however, that was immediately halted with no real explanation as to why. A bank cannot create money without even having a clear indication of how or why they created a bookkeeping entry in the amount of the 'loan' but in this case, they clearly did. This debt is not valid. There was no Demand Deposit in the amount that they describe, acknowledged by us on or before 2/14/2007 when the Promissory Note and Deed of Trust contracts were made. In other words, we did not sign any loan application on or before 2/14/2007 to create this demand to be deposited in our names. Therefore, without a loan application, signed and dated by us on or before 2/14/2007 in the amount that they suggest, there is no proof that this debt even exists!The first Revdex.com of [redacted] sat on my rebuttal for almost 3 weeks, offered arbitration and then called me to cancel that arbitration by phone, saying the complain was fully satisfied. It is as if they are all working together to buy time on this time sensitive situation for us. WE have complained, asked, complained, asked to no avail. This PNC Bank does not offer any proof of the existence of any debt, created by us. They created it on their own accord, which is fraud. We know that when banks create 'credit' they are, in fact, NOT parting with anything of value, only with a little ink and paperwork involved and that they have no 'real' money of their own to lend. They can, however, create a bookkeeping entry in the amount demanded within the structure of the loan application, a structure that contains 3 key elements: An amount, a signature and a date. This then becomes the Demand Deposit that the bank magically converts into 'real' money by way of bookkeeping entry. No sooner, no later.So, to be clear, there is no loan application for this account/loan # [redacted], signed and dated by [redacted], demanding the amount that you describe on or before 2/14/2007 when the Note and Deed of Trust contracts were created.Therefore, without a loan application, signed and dated by us On or Before 2/14/2007, there is no proof that this debt even exists and any contract (Promissory Note) intended to evidence the existence of any so-called debt is Unenforceable to the extent that any account/loan associated with it ought to be closed and corresponding Deed of Trust, reconveyed.Desired Settlement: for the debt/loan/account #[redacted] to be closed and corresponding deed to be reconveyed.

Business

Response:

4-21-2014 [redacted] no authorization on file. Responding to customer by letter

Consumer

Response:

Review: Opened account on 1/15/14. Realized there were no branches within 100 mile radius of house. Called and talked to [redacted] (11:26am) on 1/15 in cust svc to close acct 20 minutes after opening. Was told acct hadn't shown up yet. Was told could close as soon as it did and that I would receive my money back there would be no fees. I called and 1/17 and spoke with [redacted] (10:25am) in IRA's who transferred me to a branch where I talked to [redacted] (10:32am) who could not transfer me to Cust Svc. [redacted] also advised me that they could not close acct in branch without signature but that Cust Svc could do that and I would receive my money back without fees. Called again on 1/17 and talked to [redacted] (4:28pm PST) in Cust Svc. She understood situation and closed account for me. I specifically stated, "I want to make sure I can close my account BEFORE I am charged any fees." [redacted] said, "YES!". She said I did not need a confirmation number and that it would take approximately 7 days to receive MY REFUND. Now, on 1/21/14 I rec'd a letter from [redacted], Asst VP that I will not receive a refund as my account was closed within the first 6 months of opening it. I spoke with 3 reps that said there would be no fees. I want my money back.Desired Settlement: $25.00 refund for account I was told would have no fees.

Business

Response:

PNC Bank worked directly with the customer to resolve the complaint. If you have any questions regarding this matter, please feel free to contact me.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a customer with PNC Bank since 2004. For most of that span they have been my main banking source and have been fair and straight forward regarding over draft and fees. However recently two over draft charges seen to me to be unfair and outrageous. First on June 6, 2013 I made a withdraw. Then some pre-arranged activity presented to the account pending on my balance but didn't generate an overdraft. I went to an ATM and made a deposit covering the pending amount. I specifically went to one that verifies cash and applies it directly to your balance. Everything went thru. I go to the supermarket around 8am use my card, everything's fine. I call in for my balance and everything seems in order. I get an over draft. I call-in. The consultant tells me first the ATMs don't post deposits after 10pm. Secondly that the deposit won't post until monday, and finally that there was a glitch in the system but we'll make your deposit available now.Secondly on November 8, a check presented to my account. I didn't know I had insufficient funds. PNC charges the check, charges an overdraft, then reverses the check sending a non payment thru. I called an asked why if you didn't cover the check did you charge an overdraft/ reversal charge. I was told thats in the agreement. Covering the check is a courtesy.Desired Settlement: In the first instance I put suffcient funds in the account before the pending activity posted. Your ATM receipts and automated system told me this. In the second instance if you didn't cover the check, then how did I overdraft my account?

Business

Response:

PNC Bank has contacted the client and resolved the issue.

Executive Client Relations

Consumer

Response:

I thank you for providing a platform that encouraged a mediation in my behalf.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I opened an account online with pnc bank with a 50 dollar deposit. The funds are not available in my PNC account, the customer service department can't do anything for me because there was a mixup with my address. They will not refund, they will not accept email communication to verify a different address. There are no physical pnc banks for me to walk in to in Phoenix Arizona. PNC bank has basically stolen 50 dollars from me and will not give it back. I've made 5 phone calls. I walked into a pnc while I was in Pennsylvania a few weeks ago. I've waited 45 minutes to talk with supervisors. This is out of control.Desired Settlement: I want my 50 dollars back. I want my account closed. I never want to hear from PNC bank again.

Business

Response:

Good Afternoon,

PNC Bank, N.A. responded to [redacted] on October 29, 2015 and considers this matter addressed.

Thanks

Lauren R[redacted]

Executive Client Relations.

Review: Bank lost my work and blames me Bank has ignored repeated attempts to resolve an unauthorized charge. I disputed a charge made by [redacted] that I didn't do. The bank chose to lose my paper work and deny ever having it and telling me months later they would be denying me. However their own rep notated it in the files that they received it when I turned it into the bank in Wheaton, IL. The bank now decided to take on some erroneous fees for the account going negative by no fault of mine and stated they would look back into the dispute and see what they can do. They instead chose to charge off the account before any kind of investigation could be completed. I believe this is nothing more then Tax fraud when a company continues to add their own irrelevant charges to an account that are not costing them anything and then they charge it off and claim it as a bad debit so they can get a tax break on something they never even lost.Desired Settlement: I want all the charges reversed and my account brought to the proper balance and all fees waived.

Business

Response:

This letter is written for response to your correspondence regarding [redacted]. PNC has responded directly to his concerns via <st1:country-region w:st="on"><st1:place w:st="on">U.S.</st1:country-region> mail on November 12, 2013. Please allow five to ten business days for him to receive the response.

Sincerely,

Executive Client Relations

Officer

PNC Bank

Review: On 11-12-13 my son died of cancer. He was living with his sister because he was very ill and and unable to work for 7 months. His very first disability check was automatically deposited into his PNC account on 11/1 which gave him a balance of 1400.00. I as his mother is his only surviving heir and we went to the bank to close out his account and to get what little money he has to pay for his funeral expenses. We were told that we would have to take this through probate, get a letter from them along with a death certificate before they would give us or the funeral home the money. Going to probate for this small amount of money and nothing else (all he had was his clothing, TV and a 12 year old car which was put in my name with his death certificate). Mr. [redacted], Funeral Director at [redacted] Funeral Home (###-###-####) even called them to explain that we don't want the money for ourselves and would be happy if they gave the funeral home a check for what is in my son's account towards his cremation expenses. They refuse to do this and insist that we go to Probate even though it will use up what little money there is. Mr. [redacted] said he has had this issue before and the banks normally will turn over the money to the person's only heir when presented with a death certificate and the heir's identification. I have also called PNC's corporate office only to get the run-around and asked to hold over and over again. My heart is broken and on top of all of this I have to fight to get PNC to give my son's money over to the funeral home so we can get closure for my son. I could understand if we were talking a lot of money, but we're not. I have had his bank card and pin number all along but wanted to do this the proper and honest way only to have things made very difficult. I have even called their legal department only to get transferred from one person to another while being on hold for very long lengths of time in between, and nothing was accomplished. PNC is not being fair to my son.Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for PNC to close out my son's account ([redacted]) and issue a check with what is left payable to [redacted] Funeral Home towards his cremation once we present a death certificate to them. I know exceptions can be made and under the circumstances forcing us to go through Probate is wrong and would use up what little money he has left. Mr. [redacted] (funeral home director) agrees and is very surprised that the bank refuses to work wit

Business

Response:

No release provided. PNC has responded directly to the customer.

Consumer

Response:

Review: First complaint, is that the whole banking system went down and I was not notified until 24 hours later. During this time, I was trying to purchase items with my bank card and my transactions were denied. Spoke with customer service and was informed that their was no policy in place to handle these situations.

Second complaint, is that I deposited a check in the ATM at a bank location the Saturday before a holiday on a Monday, and the deposit did not post until the following Tuesday morning. Was told by customer service that Saturday is not a normal working business day and there is a one day hold to deposit checks, and since Monday was a holiday the check would not post until Tuesday, and I was charged a insufficient funds fee on Wednesday even though I had a positive balance after the fact all because of the systems timing mechanism. I was denied a refund courtesy from the bank because of this timing mechanism, even though my statement clearly states that all transactions went through on the same day and resulted in a positive balance on my account.Desired Settlement: First complaint should be resolved by implementing better corporate policies so that customers are informed immediately by email, phone or text that systems are inoperable so that customers are denied service while trying to use their cards. Especially when the incident happens early in the morning.

Second complaint should be resolved by not penalizing customers on bank transactions that are clearly stated on a statement that deposits and withdrawals occurred at the same time and those decisions to charge an overdraft or insufficient funds is not based on the timing mechanisms of a proven to be dysfunctional system. Banking should not be so complicated. A statement is there to help the customer understand the debits and credits in their account, as well as transaction summaries online or through a mobile app. Customer service personnel should be wasting a customers time by trying to explain that the timing of transactions was the cause of penalty. System timing mechanisms should not be a deciding factor in determining fees and refunds, especially when the account in question ends with a positive balance.

Business

Response:

PNC Bank, N.A. responded to [redacted] on February 2, 2016 and considers this matter addressed. – DMB 2/2/2016

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I am stationed overseas with the marine corps and was dissatisfied with the way PNC bank handles auto loans. I opened an auto loan with [redacted] after speaking with PNC to ensure there wouldn't be any problems. I sent PNC the check to pay off their loan in September and neither [redacted] or I have received the title. [redacted] and I have attempted to contact their customer service about this issue several times and they don't ever give a straight answer. Now their Special Assets Department is calling me about making a late payment. I would just like this to be resolved since I still have two years left overseas.Desired Settlement: I would like for PNC to process the payment I sent to them, release the title for my vehicle, and close my account.

Business

Response:

PNC Bank, N.A. responded to [redacted] on January 13, 2016 and considers this matter addressed. -DMB 1/14/16

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 09/09/14 I had a positive checking account balance of $186.31. On 09/12 the first illegal charge of $4.23 was made on my checking account. ON 09/22 thru 10/03 approximately 37 illegal charges were made to my checking account. The enclosed document is a list of my deposits and legal payments which on 01/29/15 would have left me with my positive balance of $ 513.34, except that the bank has been charging against my account for overdrafts and although they have after my complaints, removed some of their charges, never enough to bring my account to its proper amount and that causes more overdrafts. I was advised by customer service to send complete documentation to their customer service address which is enclosed. PNC Bank attention DRU Dept. [redacted]. I sent it certified mail at cost $6.70. This got some more charges off, but unless they remove ALL their phony charges I will never be free.Desired Settlement: I want the Bank to restore my account to its proper balance starting by eliminating the over-charges from my account and all the Bank overcharges that ensued therefrom, as my document proves. That on 01/29/15 my bank balance was $ 513.34.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on March 31, 2015. We spoke to client and addressed his concerns and consider this matter addressed to his satisfaction. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: On 12/30 I incurred a overdraft fee $36 after my account was overdrawn by 1.02. I called and spoke with a PNC customer service associate Tameaka and request if PNC provided a courtesy refund? Especially because of the amount that caused the overdraft. She proceeded to say there had already been a courtesy refund issued. I attempted to explain that the refund was given back because of the threshold amount of the debit card. She advised, she never heard of that....I guess she didn't know the product. She advised because of this refund they were unable to refund the overdraft fee I was requesting…Desired Settlement: Is to get a refund back to my account because of the overdraft

Business

Response:

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on January 12, 2016, and considers this matter addressed.Sincerely,Andrea C[redacted]Executive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To who it may concern,

Im writing a complaint to Revdex.com about two $36 overdraft charges. Both charges occurred the same day. I called and spoke to customer service associate about these charges. She put in a claim to see if I could receive a refund which was very quickly denied. She then tried explaining there was nothing else to be done since it was already denied. Someone was suppose to call me back as a follow up. Ofcourse no one has called. 02/09/2016 a charge occurred, which should have been cover but I was charged a 36 overdraft charge. Same day 02/09/2016 a payment from online bill pay was pulled out. I was charged another overdraft fee. Im currently opt so my account can't be overdraft, yet both charges happened. The PNC associate was very unhelpful. I've been a loyal customer to PNC for many years, I've never had any issues with overdrafts before. This is very unfortunateDesired Settlement: I would like my overdraft fees to be refunded.

Business

Response:

JME 2-19-16 PNC Bank, N.A. responded to [redacted] on 2-19-16, and considers this matter addressed