POWERHOME SOLAR

The crew was quick, clean and courteous

The crew was quick, clean and courteous

The crew was quick, clean and courteous

I was mislead that I would receive a tax rebate-this company knew my credit/income and that I would be ineligible. I would never have financed this loan with correct information. I was making payment for 2 months before my system was working properly; even now 2 months later I see no difference in my energy bill. Communication is terrible-I had panels not working and this was something I discovered. They sent technician out without scheduling and didn't communicate what issue was.

I was mislead that I would receive a tax rebate-this company knew my credit/income and that I would be ineligible. I would never have financed this loan with correct information. I was making payment for 2 months before my system was working properly; even now 2 months later I see no difference in my energy bill. Communication is terrible-I had panels not working and this was something I discovered. They sent technician out without scheduling and didn't communicate what issue was.

I was mislead that I would receive a tax rebate-this company knew my credit/income and that I would be ineligible. I would never have financed this loan with correct information. I was making payment for 2 months before my system was working properly; even now 2 months later I see no difference in my energy bill. Communication is terrible-I had panels not working and this was something I discovered. They sent technician out without scheduling and didn't communicate what issue was.

I was mislead that I would receive a tax rebate-this company knew my credit/income and that I would be ineligible. I would never have financed this loan with correct information. I was making payment for 2 months before my system was working properly; even now 2 months later I see no difference in my energy bill. Communication is terrible-I had panels not working and this was something I discovered. They sent technician out without scheduling and didn't communicate what issue was.

Very smooth process, made it easy to get everything installed and running.

Very smooth process, made it easy to get everything installed and running.

Very smooth process, made it easy to get everything installed and running.

Very smooth process, made it easy to get everything installed and running.

They were very informative when completing work. They worked around my wife having to go to hospital during the install. Due to the weather had to return the following week. They wanted to me sure it looked as professional as possible.

They were very informative when completing work. They worked around my wife having to go to hospital during the install. Due to the weather had to return the following week. They wanted to me sure it looked as professional as possible.

They were very informative when completing work. They worked around my wife having to go to hospital during the install. Due to the weather had to return the following week. They wanted to me sure it looked as professional as possible.

They were very informative when completing work. They worked around my wife having to go to hospital during the install. Due to the weather had to return the following week. They wanted to me sure it looked as professional as possible.

Installation crew was friendly and respectful.

Installation crew was friendly and respectful.

Installation crew was friendly and respectful.

Installation crew was friendly and respectful.

In December 2017 I had my solar panels installed. The company claimed they would monitor the system and notify me if system wasn't performing so it could be fixed or I could pay $1200 to monitor it myself. Everything was fine until Dte(electric) bill started to climb, so I called Dte and they informed me that the panels had only generated 6kwh in the past month, which I knew something wasn't right. I then called Power Home Solar, go through the troubleshooting to figure out what's going on and it's determined that a service call needs to happen because the inverter isn't working. Now remember I said they're supposed to be monitoring my system, so why did I have to call them to inform them that my system wasn't working? After a month of trying to get service call taken care of and countless phone calls, mostly because I wasn't called back like they said they would, they started blaming the inverter company and saying they're still waiting to hear back from them to figure out what to do. I finally got fed up and called back again and got on the books for the service call and they came out to replace inverter. After the service call was complete I started calling about a refund for the few months that my system wasn't working...4 phone calls later, asking to speak to a supervisor and being told no because they're not there, being told I would get call backs and emails that I'm still waiting to receive, I am extremely unsatisfied with my service and their lack of communication. I wish I wouldn't of ever done business with this company.