POWERHOME SOLAR

My Solar system was designed to have a battery back-up system capable of backing up 4 major areas. The 4 areas to be backed up originally were as follows: Sub pumps, Kitchen, furnace, and master bedroom. The first time the power went out< I realized I only had back up for my refrigerator, one circuit in the kitchen ( my stove, microwave and dishwasher were not backed up as promised). When I contacted the company they informed me that my system would not accommodate that and only the refrigerator would be backed up. In addition they told me my master bedroom would not be backed up. The system would back up one or two outlet in my kitchen but not my stove, microwave or dishwasher. Although this was not what I was promised< I accepted the companies explanation and resolution of the issue.

Please note the completion of the installation, with all the required sign offs was not completed until after I made multiple calls to the company inquiring as to the status of the project, was not done until March of this year. It was at that time that I was told the system was fully operational and up and running..

However, when I received my DTE bill for the period in which the system was supposedly "up and running", my bill was the same as it would have been without the solar system installed. I contacted the company and they sent out a representative who informed me that a wire was incorrectly installed. He also told me that my battery back-up system would not accommodate the circuits that were previously identified. He fixed the wire and proceeded to tell me that the backed up circuits would have to be limited to the furnace, the fridge, the sump pumps and one kitchen outlet.

When I received my next DTE bill it was clear the system was not working at all. A technician checked the system remotely and determined that the inverter (LG model) was faulty and not working. He replaced the LG inverter and told me that the Generac inverter is much more reliable and I would avoid these issues if I had a Generac Inverter. When he installed the LG inverter the sub pump circuit always tripped. The guy said I would have to eliminate the back-up for the sub pumps> That simply is unacceptable.

I have now received another DTE bill which has not been reduced at all as a result of the system that was installed

My proposed resolution is to do I of the following:

1) remove the system and refund all monies paid to the customer
2) swap out the LG inverter with the Generac model to ensure that the circuits that were promised to be backed -up are in fact backed up

The crew showed up and got the installation done in one day. They gave a system overview before they left.

Excellent service
Pleasant personnel
Extremely efficient
Very knowledgeable
Would recommend in a heart beat

Great experience. The crew were professional and courteous. The crew leader,Jared was very knowledgeable about the system and courteous.

Worst experience of our life!!! The salesman Saad Nouman that came out to our house was just that a "salesman" we were lied to from the start and I feel we were sold the Moon and Stars and we got nothing but higher bills now and a 20 year loan. We were told on the 30% tax credit and that we would get this "BIG" tax refund and that was another lie!!! Every time I've called about concerns with my Solar System I've been told that the "solar edge" website is not working correctly or there is a problem with my system. I've had at least 4 service calls after I've called them to check on my system and they had to make repair because a "part" need to be replaced. I've asked for the "Manager" of the sales team to give me a call to discuss everything that was sold to us that was all false/lies and I've not received a call back yet. I was recently told that I have to wait for my September DTE bill so they can analysis it to see if I'm in the right percentage needed which again was something that our "salesman" didn't explain during his sales pitch....
I'm very disappointed in everything with Powerhome Solar. I would have the solar panels removed if I could I'm that un-happy with the whole experience.

I had nothing but problems with PowerHomes. On the first day of the install, one of the workers drilled a 2-inch hole through my siding into our master bathroom. They advised me they would replace the siding and fix the drywall the next time they came out, which could be up to 2 weeks! Who doesn’t want rain inside their home, I asked? I checked my basement to see if I had a piece of siding leftover from when we had our house built. Luckily I did and they replaced the siding that day. As they were cleaning up for the day one of the workers stacked five panels on top of one another. I saw him drop the last one on top of the rest of them. He didn’t lay it down gently treating it like it was a $40,000 system, he dropped it like a piece of plywood. The pieces were scratched, I didn’t know if they were broken. I approached the foreman and told him of the issue. He apologized and advised me that if any of the panels are broken you can see that on the app after the install is complete and that the panels would be covered under the warranty.
On the second install day, one of their employees fell off our roof, thankfully he was okay and wearing a tag-line! However, he did cause $1,200 worth of damage. I called nearly every day to try and get ahold of someone to schedule a time to have someone fix my deck and gutters. They told me it was going to take at least 2 weeks for someone to call, then 2 more weeks for someone to actually come out. I requested to do the work myself since it was going to take them so long to fix it. They said they would have to ask the “head of customer service”. It took 2 weeks to get a response! That was after I called a local manager, yelled at her, and told her that I was writing this review and seeking legal counsel. She did hang up on me, rightfully so. However, come Monday, since they don’t work weekends, all of my questions were answered. They said they would reimburse me the $1,200 worth of damage and that the service department would call me to troubleshoot why the panels weren’t working. Customer service called later that afternoon. They couldn’t figure it out so they gave me the number to Generac’s customer service. Generac discovered that there was a chip that wasn’t installed or was improperly installed and someone would have to come out to fix it.
Prior to all of this, I waited 2 weeks for the “MASTER INSPECTOR” to come out after the install was complete to make sure the system was properly set up. He never showed up! I received an email congratulating me that the inspection passed. I called and asked about it. They told me the “master inspector” looked at photos from the install crew and approved it and that nobody was coming out. Apparently they missed the most important part. The chip that allows the solar panels and the powercell, which controls the entire system, weren’t communicating. The PowerHome technician gave me her direct phone line and told me to call back if I had any issues. When I called the phone number the call could not be completed, even 4 days later she still can’t be reached. I had to wait until Monday to call and schedule someone to come out, yet AGAIN! This is the 2nd time someone was scheduled to come out and never did. So now I'm waiting for another week and the issues still aren’t resolved.
Due to their lack of concern about fixing the problem, I’m going to have to pay the loan for the solar panels, plus an electric bill that shows I didn’t produce any electricity. Customer service was not willing to help push back the first payment of the solar panels so I wouldn’t have two big bills to pay. Thanks a lot, PowerHome. Unfortunately, Generac is associated with this terrible company. I’m sure the products are great but PowerHome is a terrible company. I’ll be contracting any services needed to a different company so I never have to deal with PowerHome Solar again! I hope I said enough for you NOT to go with PowerHomes.

Installation took only 2 days and the guys were very professional, courteous and cleanly. Outstanding job

Very good job, everything works fine and we are very happy!

Adam and his crew were on time and did a fantastic job on the installation, cleaned up after themselves and explaining the solar panel system functionality to us. I highly Power Home Solar!

Good overall experience. System was installed completley in one day. I have no complaints at all this far

Mack and his crew were great and the install looked great. Definitely looking forward to final inspection so I can turn them on

Mack and his crew were great and the install looked great. Definitely looking forward to final inspection so I can turn them on

I’m glad that they did very good job at my house.

I’m glad that they did very good job at my house.

I’m glad that they did very good job at my house.

I'm very happy with my recent installation. The crew was great and took the extra time to do it correctly. If your going to get solar this is the best place.

I'm very happy with my recent installation. The crew was great and took the extra time to do it correctly. If your going to get solar this is the best place.

I'm very happy with my recent installation. The crew was great and took the extra time to do it correctly. If your going to get solar this is the best place.

I'm very happy with my recent installation. The crew was great and took the extra time to do it correctly. If your going to get solar this is the best place.

They did a great job worked their butts off in the rain and all to get it completed! Great group of guys