The customer ordered the item in We have a day return policy The customer did not request a return within the day after delivery. The customer then contacted us asking for a return year later in asking us to take back the item We granted a one time
extension of the return policy ad reset the day window at that point. The customer sent item back year later in At the time we received the item (one year ago from today approximately) it had been full years since the order had been placed that is months past the original return window and months past the extended window Since the item was received far outside of the stated return window, the return was refused back to the customer which was delivered roughly one year ago It is up to the customer to sell the item on eBay or some other avenue at this point
This high dollar order did not pass credit card address verification. In order to prevent credit card fraud we requested additional information to verify that the person purchasing is the authorized individual. This is the same as when a merchant at a local store asks to see the credit
card and ID to verify.Customer refused to verify, order cancelled.If the credit card address verification system had responded that the address was a match, no additional verification would have been required
Revdex.com:
I find the resolution acceptable no thanks in part to the sellerPer Amazon the third party involved, they
were the ones to issue the refundThe seller in no part did anything to resolve this matterThe seller I also falsely stating that the products they sell on Amazon have a manufactures warranty which is a lie because I spoke with a customer service rep from the manufacturer and they assured me they do not honor warranties from their products if sold through sites like Amazon.com
Regards,
*** ***
Customer is correct; item should have been refunded by this point. We did receive the package and have issued a full refund. We apologize for the inconvenience
Complaint: ***
I am rejecting this response because: USPS did not record the package as damaged when deliverdThe business could have easily ripped my package open and put it in a clear plastic bag and took picturesand then take a picture of a different package with a damaged item sticker on the package. The company should honor the fact I attempted to return parts and give me my full refund
this picture also has a date of 2/22/at 11:26pm that picture is over years old
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** [mailto:***] Sent: Saturday, April 25, 3:PM To: info Subject: Problem
Resolved Problem resolvedPlease remove complaint.
Regards,
*** ***
We have contacted Gaerne and they verified that you did not file a warranty claim with them regarding this issue If you had they would have a warranty claim in their system They do have record of correspondence from you after the year and nothing about this issue Contact *** at Gaerne USA at 1-800-426-and she will work with you regarding the warranty If there is a material defect as you say it is the manufactuer's responsibility which they are willing handle. We have a day return policy but accept items back as far as days I certain cases which this does not meet.All items must be in their original packaging, in their original condition Warranty issues are handled through the manufacturer
For reference, your terms and conditions state the following
"Price Match Policy Limitations
Our
Price Match Policy is a courtesy that Powersport Superstore, Inc
chooses to provide, but the application of this policy is in no way
guaranteedPowersport Superstore, Increserves the right to
refuse to
price match any competing retailer on any website or marketplace for any
or no reason whatsoeverPrice matching does not apply to orders after
they have been made; all price match requests must be made before
orders have been placedPrice Match Policy only applies to
PowersportSuperstore.com and does not apply to any other marketplace
Powersport Superstore, Incmay sell items to include Ebay or
Amazon.comIf you find the same part at another website, please contact
us prior to ordering and we can beat the price plus give you 5% off
regular price on your next orderIf we cannot beat the price we will
give you 10% off regular price on your next order."
We have been able to calculate the shipping on the "cycleplicity.com" and we calculate a total price of 160.25. We will sell you this item for a total price of to price match this website. No other discounts can be applied to this order. If you wish to place the order, please call ###-###-#### and ask for *** *and they will help you process this transaction
Thank you
Our return policy specifically states that the customer has days to return an item for a refund
Upon return the item must be
in the original packaging
in the original condition
uninstalled
The item was delivered to the customer days ago, days beyond the return
window
If the product is covered by a manufacturer's warranty and failed during use during the warranty period, the manufacturer will handle the issue. We are the retailer, not the manufacturer. We offer no additional warranty on products sold. Please contact the manufactuer for warranty information
A full refund has been issued for this order. A more detailed explanation: The order was properly placed, be it on purpose or accidentally and we fulfilled the order per our obligation with Amazon.com When orders are shipped from our warehouse they go in the back of a UPS semi truck and
are covered by thousands of other customers packages Even if it is still at our facility it cannot be retrieved in reality The truck pulls away from our facility and goes to an Amazon distribution center where packages are scanned one by one At that moment the product says it was picked up It is not scanned as it leaves our facility because of our volume it is scanned at the UPS facility The fact that an email was sent or even answered before the "first scan" is not relevant If we can cancel an order before it is shipped, we do If we cannot, we do not.We incur significant costs associated withprocessing the orderPick, Pack and Ship labor and materialsShipping costInsurance costReturn fee assessed by UPSReturn shipping cost Restocking fees associated with the manufacturer upon return to them in some cases, etc.So, we did not randomly send you an item The item was ordered and we fulfilled the order properly We are within our rights to charge up to a 50% restocking fee per Amazon's terms and conditions that you are obligated to for this order but have chosen to issue you a full refund as a courtesy To reiterate, we are eating the entire cost of processing the order you inadvertently placed as a courtesy Thank you for your business
Thank you for your inquiry. You originally contacted us stating that the item you ordered did not function properlyIf that had been the case no restocking fee would have been applied. The warranty and claims department of the manufacturer upon a description of the problem notified us
that the issue was not in fact a warranty issue and they would not warrant a claim on the item and that the item was fine. That warranty determination changed the disposition of the return to a customer return This return was received more than days after delivery which qualified it for a restocking fee We have decided to waive the restocking fee for this item as a courtesy but that is the most that can be done You may be able to go to your local customs office and explain that you returned the item and get a refund of any customs fees as you no longer have the product
Complaint: ***
I am rejecting this response because: It was advertised under your company nameIf your advertisement was wrong then your company should still be responsible for the item offeredThe blame being passed to whom ever it belongs would them be between you and you advertising companyAs a business owner myself I am made to stand behind my advertisements on matter the cost, customer is always rightSo I have to ask what makes your company any different than the other companies in the U.S ? If it was a mistake no matter on who's part, I as the customer should have received the time I was advertisedYou make mistakes and sometimes take losses when in businessHowever as a Reputable business you stand be hind your advertisement.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The seller is clearly at fault and will not pay return shipping chargesThis has been verified by Amazon and yet the seller doesn't want to pay the return shipping as it is more than the cost of the goodsPretty poor excuse twisting words of a policy when you are at fault
Regards,
*** ***
Our warehouse sent cases of product instead of individual products inadvertently. You are currently in possession of our property since you did not order or pay for it whether you wanted to receive it or not. We thank you in advance for helping us get this property returnedWe are
currently working to arrange for a method for the items to be returned correctly. Until then please stand by.We will contact you again with about now to correctly return these items at not cost to you of course.Thank you again
Complaint: ***
I am rejecting this response because:the item was not installed and the bolts were still sealed in a bag so there is now way to have swirl marks. The Revdex.com should read all the negative reviews on yelpObviously I should have prior to purchasing anything from this company. These items do not fit my motorcycle therefor could not have been installed ( the reason they got returned)And as for the packaging , it was way better than the way I received them( also in a brown cardboard box)
Regards,
*** ***
The customer purchased the product and used it The customer informed us that he wanted tor return the item After the return window of days after delivery expiredandNotified us that the item was not in new condition indicating that he had used it in motorcycle races. Both
these conditions disqualify the item for return. In order to return an item the item must be in original condition in the original packaging and the request must be made during the return window of days after delivery.If there is something wrong with the product itself that will be covered by the manufacturer's warranty which must be taken up with the manufacturer itself. Thank you
At issue with this particular order was that we required the customer to sign a written consent before shipping the order
We sent the customer a credit card authorization form because the customer's credit card address did not exactly match the billing address they put on the order as well as
the shipping address did not match the credit card billing address
Because of this we sent the customer a credit card authorization form requesting his written permission to send the order to an address that did not match the billing address on file with his credit card. This only delayed the shipping by the amount of time the customer did not respond with a completed form.
In general, this particular item would have shipped within business day if the customer's billing address had matched the shipping address and had been verified by their credit company as matching the address they also have on file
This order has been cancelled and refunded in full
We take great pride in protecting consumers from credit card fraud, but we apologize to this customer since they did not appreciate the extra measures we took to make sure that the use of their credit card was legitimate and authorized
The credit was not processed correctly originally. We appologize. A credit of was issued on 4/23/to MasterCard ending in ***Thank you
The customer ordered the item in We have a day return policy The customer did not request a return within the day after delivery. The customer then contacted us asking for a return year later in asking us to take back the item We granted a one time
extension of the return policy ad reset the day window at that point. The customer sent item back year later in At the time we received the item (one year ago from today approximately) it had been full years since the order had been placed that is months past the original return window and months past the extended window Since the item was received far outside of the stated return window, the return was refused back to the customer which was delivered roughly one year ago It is up to the customer to sell the item on eBay or some other avenue at this point
Thank you very much for your order This order has been fully refunded. A full refund is the maximum amount we can refund Thanks again
This high dollar order did not pass credit card address verification. In order to prevent credit card fraud we requested additional information to verify that the person purchasing is the authorized individual. This is the same as when a merchant at a local store asks to see the credit
card and ID to verify.Customer refused to verify, order cancelled.If the credit card address verification system had responded that the address was a match, no additional verification would have been required
Revdex.com:
I find the resolution acceptable no thanks in part to the sellerPer Amazon the third party involved, they
were the ones to issue the refundThe seller in no part did anything to resolve this matterThe seller I also falsely stating that the products they sell on Amazon have a manufactures warranty which is a lie because I spoke with a customer service rep from the manufacturer and they assured me they do not honor warranties from their products if sold through sites like Amazon.com
Regards,
*** ***
Customer is correct; item should have been refunded by this point. We did receive the package and have issued a full refund. We apologize for the inconvenience
Complaint: ***
I am rejecting this response because: USPS did not record the package as damaged when deliverdThe business could have easily ripped my package open and put it in a clear plastic bag and took picturesand then take a picture of a different package with a damaged item sticker on the package. The company should honor the fact I attempted to return parts and give me my full refund
this picture also has a date of 2/22/at 11:26pm that picture is over years old
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** [mailto:***] Sent: Saturday, April 25, 3:PM To: info Subject: Problem
Resolved Problem resolvedPlease remove complaint.
Regards,
*** ***
We have contacted Gaerne and they verified that you did not file a warranty claim with them regarding this issue If you had they would have a warranty claim in their system They do have record of correspondence from you after the year and nothing about this issue Contact *** at Gaerne USA at 1-800-426-and she will work with you regarding the warranty If there is a material defect as you say it is the manufactuer's responsibility which they are willing handle. We have a day return policy but accept items back as far as days I certain cases which this does not meet.All items must be in their original packaging, in their original condition Warranty issues are handled through the manufacturer
For reference, your terms and conditions state the following
"Price Match Policy Limitations
Our
Price Match Policy is a courtesy that Powersport Superstore, Inc
chooses to provide, but the application of this policy is in no way
guaranteedPowersport Superstore, Increserves the right to
refuse to
price match any competing retailer on any website or marketplace for any
or no reason whatsoeverPrice matching does not apply to orders after
they have been made; all price match requests must be made before
orders have been placedPrice Match Policy only applies to
PowersportSuperstore.com and does not apply to any other marketplace
Powersport Superstore, Incmay sell items to include Ebay or
Amazon.comIf you find the same part at another website, please contact
us prior to ordering and we can beat the price plus give you 5% off
regular price on your next orderIf we cannot beat the price we will
give you 10% off regular price on your next order."
We have been able to calculate the shipping on the "cycleplicity.com" and we calculate a total price of 160.25. We will sell you this item for a total price of to price match this website. No other discounts can be applied to this order. If you wish to place the order, please call ###-###-#### and ask for *** *and they will help you process this transaction
Thank you
Our return policy specifically states that the customer has days to return an item for a refund
Upon return the item must be
in the original packaging
in the original condition
uninstalled
The item was delivered to the customer days ago, days beyond the return
window
If the product is covered by a manufacturer's warranty and failed during use during the warranty period, the manufacturer will handle the issue. We are the retailer, not the manufacturer. We offer no additional warranty on products sold. Please contact the manufactuer for warranty information
A full refund has been issued for this order. A more detailed explanation: The order was properly placed, be it on purpose or accidentally and we fulfilled the order per our obligation with Amazon.com When orders are shipped from our warehouse they go in the back of a UPS semi truck and
are covered by thousands of other customers packages Even if it is still at our facility it cannot be retrieved in reality The truck pulls away from our facility and goes to an Amazon distribution center where packages are scanned one by one At that moment the product says it was picked up It is not scanned as it leaves our facility because of our volume it is scanned at the UPS facility The fact that an email was sent or even answered before the "first scan" is not relevant If we can cancel an order before it is shipped, we do If we cannot, we do not.We incur significant costs associated withprocessing the orderPick, Pack and Ship labor and materialsShipping costInsurance costReturn fee assessed by UPSReturn shipping cost Restocking fees associated with the manufacturer upon return to them in some cases, etc.So, we did not randomly send you an item The item was ordered and we fulfilled the order properly We are within our rights to charge up to a 50% restocking fee per Amazon's terms and conditions that you are obligated to for this order but have chosen to issue you a full refund as a courtesy To reiterate, we are eating the entire cost of processing the order you inadvertently placed as a courtesy Thank you for your business
Thank you for your inquiry. You originally contacted us stating that the item you ordered did not function properlyIf that had been the case no restocking fee would have been applied. The warranty and claims department of the manufacturer upon a description of the problem notified us
that the issue was not in fact a warranty issue and they would not warrant a claim on the item and that the item was fine. That warranty determination changed the disposition of the return to a customer return This return was received more than days after delivery which qualified it for a restocking fee We have decided to waive the restocking fee for this item as a courtesy but that is the most that can be done You may be able to go to your local customs office and explain that you returned the item and get a refund of any customs fees as you no longer have the product
Complaint: ***
I am rejecting this response because: It was advertised under your company nameIf your advertisement was wrong then your company should still be responsible for the item offeredThe blame being passed to whom ever it belongs would them be between you and you advertising companyAs a business owner myself I am made to stand behind my advertisements on matter the cost, customer is always rightSo I have to ask what makes your company any different than the other companies in the U.S ? If it was a mistake no matter on who's part, I as the customer should have received the time I was advertisedYou make mistakes and sometimes take losses when in businessHowever as a Reputable business you stand be hind your advertisement.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The seller is clearly at fault and will not pay return shipping chargesThis has been verified by Amazon and yet the seller doesn't want to pay the return shipping as it is more than the cost of the goodsPretty poor excuse twisting words of a policy when you are at fault
Regards,
*** ***
Our warehouse sent cases of product instead of individual products inadvertently. You are currently in possession of our property since you did not order or pay for it whether you wanted to receive it or not. We thank you in advance for helping us get this property returnedWe are
currently working to arrange for a method for the items to be returned correctly. Until then please stand by.We will contact you again with about now to correctly return these items at not cost to you of course.Thank you again
Complaint: ***
I am rejecting this response because:the item was not installed and the bolts were still sealed in a bag so there is now way to have swirl marks. The Revdex.com should read all the negative reviews on yelpObviously I should have prior to purchasing anything from this company. These items do not fit my motorcycle therefor could not have been installed ( the reason they got returned)And as for the packaging , it was way better than the way I received them( also in a brown cardboard box)
Regards,
*** ***
The customer purchased the product and used it The customer informed us that he wanted tor return the item After the return window of days after delivery expiredandNotified us that the item was not in new condition indicating that he had used it in motorcycle races. Both
these conditions disqualify the item for return. In order to return an item the item must be in original condition in the original packaging and the request must be made during the return window of days after delivery.If there is something wrong with the product itself that will be covered by the manufacturer's warranty which must be taken up with the manufacturer itself. Thank you
At issue with this particular order was that we required the customer to sign a written consent before shipping the order
We sent the customer a credit card authorization form because the customer's credit card address did not exactly match the billing address they put on the order as well as
the shipping address did not match the credit card billing address
Because of this we sent the customer a credit card authorization form requesting his written permission to send the order to an address that did not match the billing address on file with his credit card. This only delayed the shipping by the amount of time the customer did not respond with a completed form.
In general, this particular item would have shipped within business day if the customer's billing address had matched the shipping address and had been verified by their credit company as matching the address they also have on file
This order has been cancelled and refunded in full
We take great pride in protecting consumers from credit card fraud, but we apologize to this customer since they did not appreciate the extra measures we took to make sure that the use of their credit card was legitimate and authorized