Complaint: [redacted]
I am rejecting this response because:
Powersport Superstore's total cost does not include the 20% discount on shipping given by their competitor, Cycleplicity, which I provided to them
twice on 10/30/14 and 10/31/14 (see attached Cycleplicity Cobra Freeway Bars Quote and Cycleplicity Shipping). With the discount, the total cost is $157.58, the same amount listed on both PDFs that I provided Powersport Superstore at their request.
Powersport Superstore's website states, “If you find the same part at a lower price (after shipping and sales taxes, note we cannot lower or alter sales
taxes for TX residents), we will beat that price plus give you 5% off your next order. If we cannot beat that price, you will get 10% off your next order! See Terms
and Conditions for more information about price match policy” (see attached Powersport Superstore.com Homepage Guarantee).
If Powersport Superstore can beat Cycleplicity’s total price of $157.58 and give me 5% off my next order as stated on their website, I would like to place
the order. If Powersport Superstore cannot beat Cycleplicity’s total price of $157.58, I request that the company send me the 10% discount for my
next order as stated on their website.
Regards,
[redacted]
Thank you for your interest. This issue has already been answered, please see previous response as it is still the appropriate response to this inquiry. Warranty claims are handled by the manufacturer. if we had been contacted prior to installation we could have helped. Once installed any issues with the product are the manufacturer's responsibility including if the packed the box wrong originally. They have a warranty department that will help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer sent the item back to us for a refund. We did not receive the item. Our returns department recieved an empty package from the postal service enclosed in a clear package stating "We sincerely regret the damage to your mail during handling by the postal service..." ...
We have attached photos of the package for review by the customer and the Revdex.com. The United States Postal Service admits that they destroyed the package while in transit from the customer to our returns department.
The customer will need to file an insurance claim with the Postal Service in order to recover the value of the package. Most Priority mail shipments are automatically ensured to $50.00. https://www.usps.com/ship/priority-mail.htm. We can only provide a refund of the returned item if we actually receive the item.
Complaint: [redacted]
I am rejecting this response because: A message sent from me on 7/22 was not in fact returned. Further communication after that date was returned starting 7/28. My issue is not necessary with the lack of communication but with the product itself. You cannot sell a product and then say. "sorry the manufacturer messed up your order, contact them". When you sell a product you should be confident that the product is what you say it is on your website and/or amazon, and when a mistake is made, you as the seller of the product should be responsible to fix the problem with the consumer.In regards to Amazon "having settled this issue". Amazon stated that I do not qualify for the A-Z Guarantee (which is a guarantee that amazon will cover mistakes for the consumer regardless of what the seller does) because of the time limit allowed for that Guarantee, they did not officially make a ruling that the seller should not be interested in fixing the problem that was caused on their end.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
William Mathers
Complaint: [redacted]
I am rejecting this response because: I have complained to Powersports Superstore about a material/quality deficiency only. I was told by them that I have 90 days to return. I was also told by them to contact Gaerne USA to sort out the problem. Gaerne USA unequivocally told me that it's Powersports Superstore responsibility to resolve my complaint. Seems that no one wants to address my warranty claim regarding a material deficiency that is causing injury to my leg. Please consider this latest message I received from the GM of Powersports Superstore. "I am very sorry for the inconvenience encountered with this transaction and the following correspondence. My team should have informed you at first contact that you are experiencing the bruising and blisters due to wearing boots that are too small. This is not a defect in the workmanship or materials of the product itself and that is why the manufacturer is unable to assist you. My team should have elaborated further within the correspondence to inform as to the reason they were referring you to the manufacturer. It was not a referral for warranty or return, but a referral to them for assistance in sizing. Since your contact to us exceeded the 90 day return window in regards to a problem that is regarded as buyer's remorse, we are unable to authorize a return or exchange for you. However, we do suggest that you stop using the product and evaluate which sizing you accurately need and purchase a new set of boots, I understand you will be reluctant to buy from us again, I do not mean to try and sell you anything. I merely recommend this to you as a resolution to correct the problem you are having. In closing, we will not be able to authorize a return or exchange of the merchandise you are in possession of. There is nothing further that we will be able to assist you with in regards to this order. Thank you, [redacted]. General Manager Powersport Superstore"I purchased a size 14 boot from them...the biggest size they make. I dispute that it's a sizing issue, rather, the boot material is "buckling" and causing injury. Note that [redacted] refers to a 90-day return window, not 30. Note also that I never raced in the boots. In fact, I don't race. I have provided Powersports Superstore with photos of the material deficiency as well as notification that Gaerne USA instructed me that Powersports Superstore is accountable. I have attached the email string as well as photos of the problem. I hope you can view them. Regards,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The return package was dropped off at a UPS store Wednesday, Nov. 12.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You treated me like absolute trash until I filed a complaint with the Revdex.com. I sent you emails with pictures and everything showing the wrong part had arrived. Please do not contact me again. I am done, you already [redacted] me off.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Powersport Superstore's total cost does not include the 20% discount on shipping given by their competitor, Cycleplicity, which I provided to them
twice on 10/30/14 and 10/31/14 (see attached Cycleplicity Cobra Freeway Bars Quote and Cycleplicity Shipping). With the discount, the total cost is $157.58, the same amount listed on both PDFs that I provided Powersport Superstore at their request.
Powersport Superstore's website states, “If you find the same part at a lower price (after shipping and sales taxes, note we cannot lower or alter sales
taxes for TX residents), we will beat that price plus give you 5% off your next order. If we cannot beat that price, you will get 10% off your next order! See Terms
and Conditions for more information about price match policy” (see attached Powersport Superstore.com Homepage Guarantee).
If Powersport Superstore can beat Cycleplicity’s total price of $157.58 and give me 5% off my next order as stated on their website, I would like to place
the order. If Powersport Superstore cannot beat Cycleplicity’s total price of $157.58, I request that the company send me the 10% discount for my
next order as stated on their website.
Regards,
[redacted]
Thank you for your interest. This issue has already been answered, please see previous response as it is still the appropriate response to this inquiry. Warranty claims are handled by the manufacturer. if we had been contacted prior to installation we could have helped. Once installed any issues with the product are the manufacturer's responsibility including if the packed the box wrong originally. They have a warranty department that will help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer sent the item back to us for a refund. We did not receive the item. Our returns department recieved an empty package from the postal service enclosed in a clear package stating "We sincerely regret the damage to your mail during handling by the postal service..." ...
We have attached photos of the package for review by the customer and the Revdex.com. The United States Postal Service admits that they destroyed the package while in transit from the customer to our returns department.
The customer will need to file an insurance claim with the Postal Service in order to recover the value of the package. Most Priority mail shipments are automatically ensured to $50.00. https://www.usps.com/ship/priority-mail.htm. We can only provide a refund of the returned item if we actually receive the item.
We've gone ahead and issued a refund for 40 dollars. Hope that helps with acquiring the parts you are looking for, have a wonderful day!
Complaint: [redacted]
I am rejecting this response because: A message sent from me on 7/22 was not in fact returned. Further communication after that date was returned starting 7/28. My issue is not necessary with the lack of communication but with the product itself. You cannot sell a product and then say. "sorry the manufacturer messed up your order, contact them". When you sell a product you should be confident that the product is what you say it is on your website and/or amazon, and when a mistake is made, you as the seller of the product should be responsible to fix the problem with the consumer.In regards to Amazon "having settled this issue". Amazon stated that I do not qualify for the A-Z Guarantee (which is a guarantee that amazon will cover mistakes for the consumer regardless of what the seller does) because of the time limit allowed for that Guarantee, they did not officially make a ruling that the seller should not be interested in fixing the problem that was caused on their end.
Regards,
[redacted]
The order has been fully refunded. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
William Mathers
Read More Customer Complaints:
1
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Complaint: [redacted]
I am rejecting this response because: I have complained to Powersports Superstore about a material/quality deficiency only. I was told by them that I have 90 days to return. I was also told by them to contact Gaerne USA to sort out the problem. Gaerne USA unequivocally told me that it's Powersports Superstore responsibility to resolve my complaint. Seems that no one wants to address my warranty claim regarding a material deficiency that is causing injury to my leg. Please consider this latest message I received from the GM of Powersports Superstore. "I am very sorry for the inconvenience encountered with this transaction and the following correspondence. My team should have informed you at first contact that you are experiencing the bruising and blisters due to wearing boots that are too small. This is not a defect in the workmanship or materials of the product itself and that is why the manufacturer is unable to assist you. My team should have elaborated further within the correspondence to inform as to the reason they were referring you to the manufacturer. It was not a referral for warranty or return, but a referral to them for assistance in sizing. Since your contact to us exceeded the 90 day return window in regards to a problem that is regarded as buyer's remorse, we are unable to authorize a return or exchange for you. However, we do suggest that you stop using the product and evaluate which sizing you accurately need and purchase a new set of boots, I understand you will be reluctant to buy from us again, I do not mean to try and sell you anything. I merely recommend this to you as a resolution to correct the problem you are having. In closing, we will not be able to authorize a return or exchange of the merchandise you are in possession of. There is nothing further that we will be able to assist you with in regards to this order. Thank you, [redacted]. General Manager Powersport Superstore"I purchased a size 14 boot from them...the biggest size they make. I dispute that it's a sizing issue, rather, the boot material is "buckling" and causing injury. Note that [redacted] refers to a 90-day return window, not 30. Note also that I never raced in the boots. In fact, I don't race. I have provided Powersports Superstore with photos of the material deficiency as well as notification that Gaerne USA instructed me that Powersports Superstore is accountable. I have attached the email string as well as photos of the problem. I hope you can view them. Regards,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The return package was dropped off at a UPS store Wednesday, Nov. 12.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You treated me like absolute trash until I filed a complaint with the Revdex.com. I sent you emails with pictures and everything showing the wrong part had arrived. Please do not contact me again. I am done, you already [redacted] me off.
Regards,
[redacted]