Complaint: [redacted]
I am rejecting this response because:In an email received from amazon.com customer service it was acknowledged that...
Powersport Superstore Violated The Amazon.com rules. Here is the email that I received from Amazon.com:This is [redacted] from Amazon.com Email Support I'm really sorry to hear about the problem you had with the order. I completely understand your disappointment. That's not exactly what we want our customer to experience. You did the right thing of sending us this email; let me help you with this. I'm sorry that Powersport Superstore wasn't able to reimburse you for your return shipping costs. To make this right for you, I've requested a refund of $3.34 to your credit card. You'll see the refund on your credit card statement in the next 3-5 business days. As you can clearly see from the above email from Amazon.com they are not satisfied with the business ethics of Powersport Superstore either. They clearly agree that Powersport Superstore is in violation of the rules and terms of service associated with being a seller on Amazon.com. Powersport Superstore is not and should not be managing or servicing customers in such a horrible manner. Their ethics and policies do not adhere to those of a reputable business and as such their rating should be investigated and significantly lowered based off of the above clear and present evidence presented.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the disrespect and foul language that I delt with from the employee I spoke to is absolutely inexcusable and I won't accept the refund as a resolution. I want future shoppers to be warned of the kind of people who run this company
Regards,
[redacted]
Thank you for your business. Amazon terms and conditions regarding purchases require that buyers inspect items and if any damage is found, notify the seller within 14 days of delivery. The item would then need to be returned in the original condition as received in the original...
packaging. In this case,1. The item was installed and used (not in the original condition or in the original packaging)2. The notification was not sent in the time frame required by Amazon.com. Please contact the manufacturer if you feel there was a manufacturing defect, they should be able to help you if they determine it was a manufacturing defect.
This purchase was made through [redacted].com. We received the item and issued a full refund.This issue is now completely out of our hands....
We do not control payments on [redacted].com, that is their function. The customer will have to contact [redacted].com about their order and ask why they have not been refunded by [redacted] Payments, because we have issued the refund on our end.Attached to this response is a copy of our [redacted] order screen showing a full refund has been issued.
The item was shipped to and received by the customer in new, uninstalled, unused condition.We issue full refunds for items that are returned1. In the original packaging2. Item has not been installed3. Item has not been used The customer returned the item1. Not in original packaging/condition2....
Item had signs of installation3. Item has signs of use. Because of that we must deduct 50% from the refund as the item must now be sold as a USED, OPEN BOX, DAMAGED item, NOT a new item.We follow amazon's return policy where it is clearly stated here...[redacted]
The assertion that we did not respond to the customers emails is untrue on it's face.the customer sent the following messages to us. Date Descending Sender Subject Reference Aug 24 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted]) ...
[redacted] Aug 24 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17 [redacted] Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted]) Attachment [redacted] Aug 15 [redacted] Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28 [redacted] Return Requested for order [redacted]We responded on the following occasions Date Descending Sent To Subject Reference Aug 25 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23 [redacted] Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 15 [redacted] RE: Return policy inquiry from Amazon customer [redacted] (Order: [redacted]So to say we did not respond is a falsehood. We responded 7 times. We sell the entire kit, not pieces of kits. The customer needs to contact the manufactuer for individual items in kits. This issue has already been adjudicated and decided by Amazon.com. Date SenderSubject theReference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]Date SenderSubject Reference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]Date SenderSubject Reference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]Date SenderSubject Reference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
8/19/2016
Complaint
This has absolutely been the worst online ordering experience I have ever endured. My first order was mistakenly returned through no fault of my own by my local post office. When I explained in detail the situation no help was provided by the customer support service team or their leadership. That...
appears to be the root cause of the disappointing service experience as the front line is only as good as their supervision and leadership. To recap, my first order was returned, I was charged a restocking fee even though I immediately reordered the exact same order which was now for some reason more expensive then the first. No tracking information was provided with the reorder other than an expected delivery date of August 3rd. On August 4th I had to inquire as no proactive notification was provided by this seller. They finally responded 3 days later to say they had run out of stock and expected restock date is 9/2/2016 with an order fill approximation of 3 weeks after that date. I have not been provided an opportunity to cancel this order and fear in doing so as additional charges may be imposed.
Desired Resolution
Full refund of initial order (not partial) and cancellation of current order without any penalty due to unable to fill delivery promise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The manufactuer will condider them "installed" if they were bolted down. If they were "placed" in the vehicle but the bolts NOT torqued down, they were not installed. If the bolts were torqued down, that will leave circular marks on the metal which they will look for.Was the seat torqued down? If not we can send you a label to return for exchange. Thank you.
Our return policy is 30 days from delivery not shipment.This order has been refunded, no action necessary. If you need a replacement please place another order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
5/23/2016
Complaint
I faithfully ordered from them and this is how I am treated, I am out a lot of money and nothing to show for it, I explain more below in the Desired outcome spot.
Desired Resolution
I want the total amount paid to them and my shipping cost of cad $17, to return this item, also a written apology for the way they have lied and stalled in the way they handled my business with them.
I asked them to exchange the item to save me my customs and tax money of cad$ 39.95 I believe...
and they refuse so now I am also out that amount.
They are a poor seller and the staff do not want to help in any way, as I have a lot of emails from them stalling for time then charging 20% restocking fee.
What application this item was ordered for has no bearing on the disposition of the return.Items that are returned must beIn original packaging (Does not say unopened)UninstalledUnusedThe item sent back broken and scratched rattling around in the box and had signs of installation. The item was INSTALLED and NOT IN ORIGINAL CONDITION. It failed 2 of the 2 requirements. This item cannot be sold to another customer as new.It is also a materially false statement that the order was placed with expedited shipping or that 85 dollars was paid for shipping. It was not. The order was placed with Free, Standard shipping at no cost. The order had a promised delivery date of December 7th, stated at time of checkout. The item was delivered on December 1st via [redacted] tracking number [redacted], six full days early..Item ordered Wed, Nov 29, 2017, 6:48 AM PT. Item delivered two days later Fri 12/01/2017 5:28 pm. This shipment which cost nothing was delivered on the second business day, 6 days earlier than promised.The terms of use for ordering on [redacted] agreed to at time of purchase cover this explicitly and state that items returned materially different than shipped will be issued a 50% restocking fee. to cover material loss of value of the product as caused by the customer while in possession of the item. Once again, full refunds are for items that come back to our returns department in the same condition they were delivered.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However it is still sad that I had to lodge a complaint publicly with the Revdex.com to get the satisfaction I was asking for when dealing with the company directly.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The rules set out by Amazon quite clearly state that if the seller is at fault which this is the case as it has been confirmed by the manufacturer of the item via email then the seller is to pay all return shipping fees. Please see wording from Amazon policy below;"Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" "If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return."
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:For simplicity sake, I am going to try and say this differently. We ordered these pipes twice. Once through [redacted] and once through Powersport superstore directly. The [redacted] pipes were delivered for free as we are [redacted] prime customers. The pipes were not broken and were packed tightly in the original box AS I PACKED IT MYSELF and am well aware of how they left our home. The [redacted] pipes, being for the wrong year motorcycle, were returned. We called you directly and reordered them. This reorder was place on 12/04/17 at 12:50 pm and we were charged $85.04 by you for next day air. We received them on 12/07.My complaint is about the service in general when you consider the entire story, we bought pipes TWICE from you within a few days of each other. You were game to charge us for expedited delivery, yet not deliver them expediently and not refund the first order because you say 'we broke them and shipped them back incorrectly' this is a false statement and yet, what can I do about it? You have the pipes, I do not. Powersport Superstore would be the winner in this story, as they have the pipes PLUS half the cost of them PLUS full cost for the 2nd set of pipes PLUS $85.04 for UPS next day air shipping, yet held the item 2 days before shipping.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In an email received from amazon.com customer service it was acknowledged that...
Powersport Superstore Violated The Amazon.com rules. Here is the email that I received from Amazon.com:This is [redacted] from Amazon.com Email Support I'm really sorry to hear about the problem you had with the order. I completely understand your disappointment. That's not exactly what we want our customer to experience. You did the right thing of sending us this email; let me help you with this. I'm sorry that Powersport Superstore wasn't able to reimburse you for your return shipping costs. To make this right for you, I've requested a refund of $3.34 to your credit card. You'll see the refund on your credit card statement in the next 3-5 business days. As you can clearly see from the above email from Amazon.com they are not satisfied with the business ethics of Powersport Superstore either. They clearly agree that Powersport Superstore is in violation of the rules and terms of service associated with being a seller on Amazon.com. Powersport Superstore is not and should not be managing or servicing customers in such a horrible manner. Their ethics and policies do not adhere to those of a reputable business and as such their rating should be investigated and significantly lowered based off of the above clear and present evidence presented.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the disrespect and foul language that I delt with from the employee I spoke to is absolutely inexcusable and I won't accept the refund as a resolution. I want future shoppers to be warned of the kind of people who run this company
Regards,
[redacted]
Thank you for your business. Amazon terms and conditions regarding purchases require that buyers inspect items and if any damage is found, notify the seller within 14 days of delivery. The item would then need to be returned in the original condition as received in the original...
packaging. In this case,1. The item was installed and used (not in the original condition or in the original packaging)2. The notification was not sent in the time frame required by Amazon.com. Please contact the manufacturer if you feel there was a manufacturing defect, they should be able to help you if they determine it was a manufacturing defect.
Sorry for any inconvenience, a full refund has been issued, thank you!
This purchase was made through [redacted].com. We received the item and issued a full refund.This issue is now completely out of our hands....
We do not control payments on [redacted].com, that is their function. The customer will have to contact [redacted].com about their order and ask why they have not been refunded by [redacted] Payments, because we have issued the refund on our end.Attached to this response is a copy of our [redacted] order screen showing a full refund has been issued.
The item was shipped to and received by the customer in new, uninstalled, unused condition.We issue full refunds for items that are returned1. In the original packaging2. Item has not been installed3. Item has not been used The customer returned the item1. Not in original packaging/condition2....
Item had signs of installation3. Item has signs of use. Because of that we must deduct 50% from the refund as the item must now be sold as a USED, OPEN BOX, DAMAGED item, NOT a new item.We follow amazon's return policy where it is clearly stated here...[redacted]
The assertion that we did not respond to the customers emails is untrue on it's face.the customer sent the following messages to us. Date Descending Sender Subject Reference Aug 24 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted]) ...
[redacted] Aug 24 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17 [redacted] Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted]) Attachment [redacted] Aug 15 [redacted] Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28 [redacted] Return Requested for order [redacted]We responded on the following occasions Date Descending Sent To Subject Reference Aug 25 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23 [redacted] Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23 [redacted] Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16 [redacted] Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 15 [redacted] RE: Return policy inquiry from Amazon customer [redacted] (Order: [redacted]So to say we did not respond is a falsehood. We responded 7 times. We sell the entire kit, not pieces of kits. The customer needs to contact the manufactuer for individual items in kits. This issue has already been adjudicated and decided by Amazon.com. Date SenderSubject theReference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]Date SenderSubject Reference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]Date SenderSubject Reference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]Date SenderSubject Reference Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 24[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 23[redacted]Re: Return information from Amazon seller Powersport Superstore (Order: [redacted] Aug 17[redacted]Different from what I ordered: Request a replacement item (Order: [redacted] Aug 17[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Aug 16[redacted]Re: Return policy inquiry from Amazon customer [redacted] (Order: [redacted])[redacted] Aug 15[redacted]Return policy inquiry from Amazon customer [redacted] (Order: [redacted] Jul 28[redacted]Return Requested for order [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
8/19/2016
Complaint
This has absolutely been the worst online ordering experience I have ever endured. My first order was mistakenly returned through no fault of my own by my local post office. When I explained in detail the situation no help was provided by the customer support service team or their leadership. That...
appears to be the root cause of the disappointing service experience as the front line is only as good as their supervision and leadership. To recap, my first order was returned, I was charged a restocking fee even though I immediately reordered the exact same order which was now for some reason more expensive then the first. No tracking information was provided with the reorder other than an expected delivery date of August 3rd. On August 4th I had to inquire as no proactive notification was provided by this seller. They finally responded 3 days later to say they had run out of stock and expected restock date is 9/2/2016 with an order fill approximation of 3 weeks after that date. I have not been provided an opportunity to cancel this order and fear in doing so as additional charges may be imposed.
Desired Resolution
Full refund of initial order (not partial) and cancellation of current order without any penalty due to unable to fill delivery promise.
Consumer Business Dialog
This order has been fully refunded. No action required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The manufactuer will condider them "installed" if they were bolted down. If they were "placed" in the vehicle but the bolts NOT torqued down, they were not installed. If the bolts were torqued down, that will leave circular marks on the metal which they will look for.Was the seat torqued down? If not we can send you a label to return for exchange. Thank you.
Our return policy is 30 days from delivery not shipment.This order has been refunded, no action necessary. If you need a replacement please place another order.
This issue has been fully resolved.
We have issued a refund for this order as a courtesy. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
5/23/2016
Complaint
I faithfully ordered from them and this is how I am treated, I am out a lot of money and nothing to show for it, I explain more below in the Desired outcome spot.
Desired Resolution
I want the total amount paid to them and my shipping cost of cad $17, to return this item, also a written apology for the way they have lied and stalled in the way they handled my business with them.
I asked them to exchange the item to save me my customs and tax money of cad$ 39.95 I believe...
and they refuse so now I am also out that amount.
They are a poor seller and the staff do not want to help in any way, as I have a lot of emails from them stalling for time then charging 20% restocking fee.
Consumer Business Dialog
This item was returned within the specified return window and issued a full refund. The item was not accessed a restocking fee.
What application this item was ordered for has no bearing on the disposition of the return.Items that are returned must beIn original packaging (Does not say unopened)UninstalledUnusedThe item sent back broken and scratched rattling around in the box and had signs of installation. The item was INSTALLED and NOT IN ORIGINAL CONDITION. It failed 2 of the 2 requirements. This item cannot be sold to another customer as new.It is also a materially false statement that the order was placed with expedited shipping or that 85 dollars was paid for shipping. It was not. The order was placed with Free, Standard shipping at no cost. The order had a promised delivery date of December 7th, stated at time of checkout. The item was delivered on December 1st via [redacted] tracking number [redacted], six full days early..Item ordered Wed, Nov 29, 2017, 6:48 AM PT. Item delivered two days later Fri 12/01/2017 5:28 pm. This shipment which cost nothing was delivered on the second business day, 6 days earlier than promised.The terms of use for ordering on [redacted] agreed to at time of purchase cover this explicitly and state that items returned materially different than shipped will be issued a 50% restocking fee. to cover material loss of value of the product as caused by the customer while in possession of the item. Once again, full refunds are for items that come back to our returns department in the same condition they were delivered.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However it is still sad that I had to lodge a complaint publicly with the Revdex.com to get the satisfaction I was asking for when dealing with the company directly.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The rules set out by Amazon quite clearly state that if the seller is at fault which this is the case as it has been confirmed by the manufacturer of the item via email then the seller is to pay all return shipping fees. Please see wording from Amazon policy below;"Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" "If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return."
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:For simplicity sake, I am going to try and say this differently. We ordered these pipes twice. Once through [redacted] and once through Powersport superstore directly. The [redacted] pipes were delivered for free as we are [redacted] prime customers. The pipes were not broken and were packed tightly in the original box AS I PACKED IT MYSELF and am well aware of how they left our home. The [redacted] pipes, being for the wrong year motorcycle, were returned. We called you directly and reordered them. This reorder was place on 12/04/17 at 12:50 pm and we were charged $85.04 by you for next day air. We received them on 12/07.My complaint is about the service in general when you consider the entire story, we bought pipes TWICE from you within a few days of each other. You were game to charge us for expedited delivery, yet not deliver them expediently and not refund the first order because you say 'we broke them and shipped them back incorrectly' this is a false statement and yet, what can I do about it? You have the pipes, I do not. Powersport Superstore would be the winner in this story, as they have the pipes PLUS half the cost of them PLUS full cost for the 2nd set of pipes PLUS $85.04 for UPS next day air shipping, yet held the item 2 days before shipping.
Regards,
[redacted]