Complaint: ***
I am rejecting this response because: The seats were not usedInstallation consised of taking them out of the box and placing them in the RZRI inspected them as soon as I took them out of the boxesIt is a small and inconspicuous cut and very easily missedBut with use it will lead to a much larger cut and inevitable product failure A friend noticed the cut before their first actual useIt is obviously a defect created during the manufacturing processThe manufacturer is denying responsibility for a defect that is a direct result of their negligence and lack of quality control. Regards,*** ***
Amazon's return policy is strictly enforced.Full credit is issued when an item is returned inOriginal packagingUninstalledOriginal condition with all original componentsThis item was sent back inA cardboard box, not in the original packagingSigns of installationOn one side there
are swirl marks where a bolt was tightened down on one of themMissing installation hardware;Specifically a cotter pin and a washer.This item is no longer new and cannot be sold as new it is a violation of Amazon's policies for us to try to sell this item to another customer as new How would you feel if you got what you sent back in the condition you sent it back as a "new" item?We must list this item as a USED item with specific warning to other customers that they will have to go to the hardware store to hunt down the missing components to make it work This is the reason Amazon's return policies state that a 50% restocking fee shall be charged It is not because of the value of the missing components, but the degredation of the value of the entire item now that it is a used, installed out of box item missing components
Complaint: ***
I am rejecting this response because:
It isn't factualI received a credit card authorization form on 8/and returned the completed form immediately via fax and emailI then received an email response thanking me for submitting the form and stating that my order had been submitted for processingI have the emailThere is also no credit showing on my card account whereas your charge appeared instantlyYou dropped the ball, not meGet your facts straight, get your act together, or go out of business as that would be best for all
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The issue has not been resolvedI went ahead and contacted the Manufacturer of this product(attached)They advised me that this company in in no way affiliated with them, and they are not responsible for the mistakes that are made. ---------- Forwarded message ----------From: *** *** Date: Wed, Sep 14, at 12:PMSubject: Re: New contact form submission from UFO Parts storeTo: *** You are the manufacturer for UFO plastics correct? Sent from my iPhoneOn Sep 14, 2016, at 11:AM, *** wrote:I don’t know where they bought our product from, not from us, and we have no control over how they does businessI don’t see how him sending you the wrong item gives us a bad image.If he bought the product through the right channels he could take it back from you and get the correct partIf ebay sells it to you for cheaper than be careful as they would be losing money on that item. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Wednesday, September 14, 12:PMTo: *** Subject: Re: New contact form submission from UFO Parts store Well that ends up being more expensive than eBay for those two plastics. So my question isWhy would you allow a company that has such bad reviews sell your products on Amazon? Doesn't that give you a bad image as well? Sent from my iPhoneOn Sep 14, 2016, at 10:AM, *** wrote:14.00 *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 6:PMTo: *** Subject: Re: New contact form submission from UFO Parts store How much is shipping to ***? Sent from my iPhoneOn Sep 13, 2016, at 11:AM, *** wrote:Those are part number *** and retail for a setI will sell the to you for 40% off or plus shipping. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 12:PMTo: *** Subject: Re: New contact form submission from UFO Parts store I need those two side pieces for the kx250fThe ones that cover the rear of exhaust.As picturedHow much would you be ableTo sell this two for? Thanks, *** Sent from my iPhoneOn Sep 13, 2016, at 10:AM, *** wrote:They have never purchased anything from us directlyTheir reviews on Yelp suck.If you need the correct part let me know and I can give you a discount on it for your hassle. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 12:PMTo: *** Subject: Re: New contact form submission from UFO Parts store Powersport SuperstoreSent from my iPhoneOn Sep 13, 2016, at 9:AM, *** wrote:***What was the name of the company? *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 10:AMTo: *** Subject: Re: New contact form submission from UFO Parts store I have contacts them and they said that because the kits are sent directly from you to contact you for a mistake in the order. My next step would be to contact the Revdex.com toHave them assist us with a resolution, but u figured I would try to resolve it with yo first. Thanks, *** Sent from my iPhoneOn Sep 13, 2016, at 8:AM, *** wrote:***:We do not sell on Amazon directlyYou will have to contact the person you purchased the kit from. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Monday, September 12, 7:PMTo: *** Subject: Re: New contact form submission from UFO Parts store ***, It was placed throught AmazonMy Amazon ID email is***@hotmail.comOrder #***I have attached a picture of the plastic piece that came in with the order as well as my original from my Kawasaki KX250fBoth the Left and Right side are from a different bike. Please advise. Thanks, *** On Mon, Sep 12, at 8:AM, *** wrote:I don't see an order under your name, could it be under some other name?*** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
***-----Original Message-----From: *** * *** [mailto:***@gmail.com]Sent: Friday, September 9, 8:PMTo: ***Subject: New contact form submission from UFO Parts storeNew comment from UFO Parts store.From: *** * ***Email: ***@gmail.comComment:Hello,I purchased a set UFO of Kawasaki KX 250F plastics , and afterreceiving them directly from your warehouse, I found that of the plastics(the ones that cover the exhaust area) are from a different bike and do notfit my 250fWondering if I can get the correct ones sent and return thewrong ones.PLease let me know.Thanks.I would still like a partial refund from the business to cover the expense of the two new plastics. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me if it actually occuredHOWEVER, I will review my banking records to be certain I was refunded.I STILL state it is poor business practice to charge/debit customers for items they never ship for ANY reasonVery poor practice, where an apology ain't good enough when it is their practice to do that...An apology is something that is offered in the event of a mistake, not when it is your business model to continue same and think all you need to do is continue to apologize
Regards,
*** ***
The customer was issued a full refund on his credit card for the order We have no ability to credit more than the original charge to the credit card.Yesterday, before this complaint was filed, we sent a paypal payment for this amount to the customers email address If he has a paypal
account assoicated with that address, he can just accept the payment If he does not he can sign up for a paypal account in about minutes and accept it. Please instruct the customer to check their email for an email from Paypal yesterday
The nature of the issue regarding the return determines whether
it is the customer's responsibility to send the item back at their expense or if a pre paid label is required
if the issue is a manufacturer's warranty issue
whether a waiving o the restocking fee is merited
determining
if the item qualifies for return at all (installed items do not qualify for instance)
there is no questioning of integrity, just understanding the nature of the return to assign the proper resolution to the return
The original shipping is already paid to the shipping company and cannot be refunded
the order consisted of
Product, totaling
shipping totaling
order total of
customer refunded 90% of the item total or .9*or which was the correct amount
From our posted terms and conditions the customer agreed to at purchase
"Items may be returned within days of the receipt of the
itemThe purchase will be refunded (minus a 10% restocking fee), and
the customer is responsible to pay for shipping back to us and the
original shipping charge will not be refunded."
http://www.powersportsuperstore.com/Articles.asp?ID=
?or re posted on this page http://www.powersportsuperstore.com/Articles.asp?ID=
Thank you
We are sorry for any mix ups regarding this order.We only have one order from this customer, not two. Any other order is likely placed with another company. The only order we have is order *** which was charged on 12/22/1512/22/12:59PMDEBIT$193.72American Express
***The order was cancelled and refunded in full on 12/24/15, before this complaint was created.12/24/12:19PMCREDIT$193.72American Express ***Please follow up with American Express regarding credit of this order, thank you
The customer ordered this item on ***.com.*** *** part number "MODSVT" That item is ONLY the shield, not the clamps. No where on the *** listing does it say what size clamps come with it, etcNo where is there a place to select the desired finish or size. The listing on
the manufactures site has the ability to include clamps and has a drop down for selecting their size and there is an additional charge for themThis listing is created by *** and we do not control it. The item with claims included would be up to USD. This is a catalog issue regarding *** and has nothing to do with us. The customer is free to return the item for a full refundThat is the prescribed resolution per ***'s terms of use
This item was ordered by the customer on Friday February 20, 2:21:PM PST.The item was shipped the next business day, Monday Feburary 23rd and picked up by UPS at 5:PM Via UPS tracking number ***The item was delivered to *** *** ***
*** ** ***Thursday, 02/26/at 12:P.M.Tracking information available at ups via this link.***?
Complaint: ***
I am rejecting this response because: Not ever thing you have stated is actually what happenRemember you are a third party and that is what I have been told this entire timeI was told severeal times once the first order was cancelled that I should recieve my order no later than that first friday in which would have been Augsut 15, by using regular ground shipping that there was no need for me to pay extra for two day shippinf I would recieve it by the time I neededI clearly made it aware to the *** rep what my expectations whereI even stated that I would pay extra for the quicker shippingAgain I was misleadOriginally yes I did click the wrong method of payment in which was my expired card on file I had just forgot to delete that cardOnce the final order was placed with the right card and I followed the advice of *** to keep ground shipping because I would have had this order in time using ground shipping the next problem that came up was *** entered the wrong expriation date of my cardI had everything right online but when they manually entered my credit card they entered it in wrong not meSo the guy says well we can cancel this order and reorder with two day express shippingI had not choice I needed this order I have wasted to much time trying to get it here to phoenixAnother hours have went by now and I still havent recieve any information as to when I will recieve this order so once again I called *** and they said the order is still being processed at which time I cancelled this orderThe rep stated you should have no problem getting your money back on your account since it still as not shippedAfter about an hour I notice on my bank account that the hold on the funds was liftedLater that evening I had recieved an email stating my order has shippedI immediatley called ***The rep could not understand why the order was shipped when Powersports had plenty of notice the order had been cancelledSo from where I stand who do I beleive here? I have been mislead this entire timeI agree that the begining problems started with my order but I noticed it tight away and fixed the problem with in a few hoursSo when you make it sound like I was the problem and you guys where just the guy waiting to ship someones(customer) order is not rightI was trying to order some product from your company through *** and I have been treated very unfairlyAs a customer if I am told something then I expect just that not have to go through what I have been through with *** and Powersports SuperstoreAlso when the order was shipped out by Powersports after the order was cancelled well in enough alloted time you guys stated I would have to recive the order and put my order number on the outside and put return to senderYou made it clear to me you could not stop this order no matter whatI would have to wait to get a refund until you get your items backOn Monday August 18,2014 at around hours in the morning I checked on the *** trracking and the order had been stopped and rerouted back to your company in which case you stated you clearly could not doAgain who is telling me truth here and helping the customerWhen I found this out your company still said no refund until we get our order backThis is clearly not my faultI should not be mistreated and my funds held because of your problemOn August 20,I was notified by your company via the Revdex.com website that you have ordered a refund. I was still unaware of this until thenI immediatley notified *** and they finally processed the refund and I have now recieved my full refund of $to my account.
Regards,
*** ***
This transaction is covered by the rules set forth by Amazon.com as agreed to by the customer at purchase We have no means to provide a return label for the customer to return the item from an international origin. The customer should send the item back at which time they will be issued
a full refund of the product itself and the original shipping cost That is the prescribed resolultion from Amazon.com. Please send the item back toPowersport Superstore, Inc.*** *** *** ** *** ***
*** *** ** *** Please include the order number in the return so that we know which order to refund. Thank you
We do not control descriptions of the products listed on Amazon.com.We have removed our offer from Amazon.com completely after being notified that the listing is incorrect but the item photo and description remains the...
same.[redacted]there are four remaining sellers of this item on Amazon currently still showing the incorrect description.This is an issue with Amazon not our company.this is the manufactuer's web page[redacted]Amazon put the description for bar itself on all the listings for the mounting brackets.the item ordered on amazon was by the customer was "Vertically Driven Product VDP Six Speaker Amplified Sound Bar Mounting Kit - Overhead 792561B"it specifically says "mounting kit" the part number 792561B is for a mounting kit not a sound bar. Amazon made an error. The customer ordered VDP product 792561B which is what we would have shipped. the sound bar is sold separately, [redacted]Amazon is responsible for the descriptions on their website.This issue is specifically covered in our terms and conditions"Content ErrorsWhile Powersport Superstore, Inc. make every effort for all information and pricing to be correct, Powersport Superstore, Inc. cannot guarantee that in all instances descriptive information, pricing, or photos will always be correct on Amazon.com. If an error in description or pricing occurs, Powersport Superstore, Inc. may cancel an order prior to shipment, substitute another equivalent item prior to shipment, issue a pre-paid return label for the item already shipped for a refund or exchange at Powersport Superstore, Inc.'s sole discretion."
The manufacturer is sending us the missing components for this order. They will be shipped directly to the customer as soon as they arrive shortly. This is the only solution we can offer for this order.
There is a great deal of confusion from everyone involved
with this order
If the Revdex.com or the customer want a detailed description of
the entire sorted affair regarding this order, we will spend the time to do
that. But the highlights are these
Customer placed an order, used wrong...
payment method (old
credit card I believe) and that order was cancelled
Customer placed second order with standard shipping, wanted
2 day shipping, we cannot change the order after the fact so order had to be cancelled
and redone.
Customer placed third order with 2 day shipping. That order actually shipped on time and was
to be delivered on August 18th, which was on time according to the
estimated delivery date given to the customer at check-out using 2 day
shipping.
At present, the item has been intercepted (we told [redacted] to
send back to us) and it is en route to us now, ([redacted])
Even though there was technically nothing wrong with this
third order and it was shipped on time and would have been delivered on time (we
can provide a detailed description of dates and times etc if necessary) , we
have issued a full refund as a courtesy to the customer.
So to bottom line it, the customer has been fully refunded
and the item has been sent back to us.
This is in keeping with the customer’s desires on this order, issue
should be solved.
PS. Customer may have
been thinking that the credit card payment wasn’t refunded but there were
actually two separate payments, likely the first one cancelled and the second
one associated with the shipped order wasn’t.
Also we have nothing to do with payments, that’s only the responsibility
of [redacted].
The customer has misread the amazon rules regarding this situation We are a third party selling IN the United States Our return address is [redacted]
[redacted]
[redacted] "Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" We have provided a return address "WITHIN THE UNITED STATES." Payment for return shipping is required if we are requiring the customer to return the item to a return address that is NOT within the United States. This statement has nothing to do with where the customer is located, but has to do with the location of the RETURN ADDRESS. "If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return." The customer should certainly file an A-to-Z claim on the order if they feel this to be in error. That is the proper next step.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
William Mathers
Complaint: ***
I am rejecting this response because: The seats were not usedInstallation consised of taking them out of the box and placing them in the RZRI inspected them as soon as I took them out of the boxesIt is a small and inconspicuous cut and very easily missedBut with use it will lead to a much larger cut and inevitable product failure A friend noticed the cut before their first actual useIt is obviously a defect created during the manufacturing processThe manufacturer is denying responsibility for a defect that is a direct result of their negligence and lack of quality control. Regards,*** ***
Amazon's return policy is strictly enforced.Full credit is issued when an item is returned inOriginal packagingUninstalledOriginal condition with all original componentsThis item was sent back inA cardboard box, not in the original packagingSigns of installationOn one side there
are swirl marks where a bolt was tightened down on one of themMissing installation hardware;Specifically a cotter pin and a washer.This item is no longer new and cannot be sold as new it is a violation of Amazon's policies for us to try to sell this item to another customer as new How would you feel if you got what you sent back in the condition you sent it back as a "new" item?We must list this item as a USED item with specific warning to other customers that they will have to go to the hardware store to hunt down the missing components to make it work This is the reason Amazon's return policies state that a 50% restocking fee shall be charged It is not because of the value of the missing components, but the degredation of the value of the entire item now that it is a used, installed out of box item missing components
We are very happy that Amazon was able to refund you the you requested as a courtesy. This issue has been resolved fully Thank you again
Complaint: ***
I am rejecting this response because:
It isn't factualI received a credit card authorization form on 8/and returned the completed form immediately via fax and emailI then received an email response thanking me for submitting the form and stating that my order had been submitted for processingI have the emailThere is also no credit showing on my card account whereas your charge appeared instantlyYou dropped the ball, not meGet your facts straight, get your act together, or go out of business as that would be best for all
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The issue has not been resolvedI went ahead and contacted the Manufacturer of this product(attached)They advised me that this company in in no way affiliated with them, and they are not responsible for the mistakes that are made. ---------- Forwarded message ----------From: *** *** Date: Wed, Sep 14, at 12:PMSubject: Re: New contact form submission from UFO Parts storeTo: *** You are the manufacturer for UFO plastics correct? Sent from my iPhoneOn Sep 14, 2016, at 11:AM, *** wrote:I don’t know where they bought our product from, not from us, and we have no control over how they does businessI don’t see how him sending you the wrong item gives us a bad image.If he bought the product through the right channels he could take it back from you and get the correct partIf ebay sells it to you for cheaper than be careful as they would be losing money on that item. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Wednesday, September 14, 12:PMTo: *** Subject: Re: New contact form submission from UFO Parts store Well that ends up being more expensive than eBay for those two plastics. So my question isWhy would you allow a company that has such bad reviews sell your products on Amazon? Doesn't that give you a bad image as well? Sent from my iPhoneOn Sep 14, 2016, at 10:AM, *** wrote:14.00 *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 6:PMTo: *** Subject: Re: New contact form submission from UFO Parts store How much is shipping to ***? Sent from my iPhoneOn Sep 13, 2016, at 11:AM, *** wrote:Those are part number *** and retail for a setI will sell the to you for 40% off or plus shipping. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 12:PMTo: *** Subject: Re: New contact form submission from UFO Parts store I need those two side pieces for the kx250fThe ones that cover the rear of exhaust.As picturedHow much would you be ableTo sell this two for? Thanks, *** Sent from my iPhoneOn Sep 13, 2016, at 10:AM, *** wrote:They have never purchased anything from us directlyTheir reviews on Yelp suck.If you need the correct part let me know and I can give you a discount on it for your hassle. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 12:PMTo: *** Subject: Re: New contact form submission from UFO Parts store Powersport SuperstoreSent from my iPhoneOn Sep 13, 2016, at 9:AM, *** wrote:***What was the name of the company? *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Tuesday, September 13, 10:AMTo: *** Subject: Re: New contact form submission from UFO Parts store I have contacts them and they said that because the kits are sent directly from you to contact you for a mistake in the order. My next step would be to contact the Revdex.com toHave them assist us with a resolution, but u figured I would try to resolve it with yo first. Thanks, *** Sent from my iPhoneOn Sep 13, 2016, at 8:AM, *** wrote:***:We do not sell on Amazon directlyYou will have to contact the person you purchased the kit from. *** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
*** From: *** *** [mailto:***@gmail.com] Sent: Monday, September 12, 7:PMTo: *** Subject: Re: New contact form submission from UFO Parts store ***, It was placed throught AmazonMy Amazon ID email is***@hotmail.comOrder #***I have attached a picture of the plastic piece that came in with the order as well as my original from my Kawasaki KX250fBoth the Left and Right side are from a different bike. Please advise. Thanks, *** On Mon, Sep 12, at 8:AM, *** wrote:I don't see an order under your name, could it be under some other name?*** *** *** *** ***
** * *** ** *** ** ** *** *
*** *** ** ***
***
***-----Original Message-----From: *** * *** [mailto:***@gmail.com]Sent: Friday, September 9, 8:PMTo: ***Subject: New contact form submission from UFO Parts storeNew comment from UFO Parts store.From: *** * ***Email: ***@gmail.comComment:Hello,I purchased a set UFO of Kawasaki KX 250F plastics , and afterreceiving them directly from your warehouse, I found that of the plastics(the ones that cover the exhaust area) are from a different bike and do notfit my 250fWondering if I can get the correct ones sent and return thewrong ones.PLease let me know.Thanks.I would still like a partial refund from the business to cover the expense of the two new plastics. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me if it actually occuredHOWEVER, I will review my banking records to be certain I was refunded.I STILL state it is poor business practice to charge/debit customers for items they never ship for ANY reasonVery poor practice, where an apology ain't good enough when it is their practice to do that...An apology is something that is offered in the event of a mistake, not when it is your business model to continue same and think all you need to do is continue to apologize
Regards,
*** ***
The customer was issued a full refund on his credit card for the order We have no ability to credit more than the original charge to the credit card.Yesterday, before this complaint was filed, we sent a paypal payment for this amount to the customers email address If he has a paypal
account assoicated with that address, he can just accept the payment If he does not he can sign up for a paypal account in about minutes and accept it. Please instruct the customer to check their email for an email from Paypal yesterday
The nature of the issue regarding the return determines whether
it is the customer's responsibility to send the item back at their expense or if a pre paid label is required
if the issue is a manufacturer's warranty issue
whether a waiving o the restocking fee is merited
determining
if the item qualifies for return at all (installed items do not qualify for instance)
there is no questioning of integrity, just understanding the nature of the return to assign the proper resolution to the return
The original shipping is already paid to the shipping company and cannot be refunded
the order consisted of
Product, totaling
shipping totaling
order total of
customer refunded 90% of the item total or .9*or which was the correct amount
From our posted terms and conditions the customer agreed to at purchase
"Items may be returned within days of the receipt of the
itemThe purchase will be refunded (minus a 10% restocking fee), and
the customer is responsible to pay for shipping back to us and the
original shipping charge will not be refunded."
http://www.powersportsuperstore.com/Articles.asp?ID=
?or re posted on this page http://www.powersportsuperstore.com/Articles.asp?ID=
Thank you
We are sorry for any mix ups regarding this order.We only have one order from this customer, not two. Any other order is likely placed with another company. The only order we have is order *** which was charged on 12/22/1512/22/12:59PMDEBIT$193.72American Express
***The order was cancelled and refunded in full on 12/24/15, before this complaint was created.12/24/12:19PMCREDIT$193.72American Express ***Please follow up with American Express regarding credit of this order, thank you
The customer ordered this item on ***.com.*** *** part number "MODSVT" That item is ONLY the shield, not the clamps. No where on the *** listing does it say what size clamps come with it, etcNo where is there a place to select the desired finish or size. The listing on
the manufactures site has the ability to include clamps and has a drop down for selecting their size and there is an additional charge for themThis listing is created by *** and we do not control it. The item with claims included would be up to USD. This is a catalog issue regarding *** and has nothing to do with us. The customer is free to return the item for a full refundThat is the prescribed resolution per ***'s terms of use
This item was ordered by the customer on Friday February 20, 2:21:PM PST.The item was shipped the next business day, Monday Feburary 23rd and picked up by UPS at 5:PM Via UPS tracking number ***The item was delivered to *** *** ***
*** ** ***Thursday, 02/26/at 12:P.M.Tracking information available at ups via this link.***?
Complaint: ***
I am rejecting this response because: Not ever thing you have stated is actually what happenRemember you are a third party and that is what I have been told this entire timeI was told severeal times once the first order was cancelled that I should recieve my order no later than that first friday in which would have been Augsut 15, by using regular ground shipping that there was no need for me to pay extra for two day shippinf I would recieve it by the time I neededI clearly made it aware to the *** rep what my expectations whereI even stated that I would pay extra for the quicker shippingAgain I was misleadOriginally yes I did click the wrong method of payment in which was my expired card on file I had just forgot to delete that cardOnce the final order was placed with the right card and I followed the advice of *** to keep ground shipping because I would have had this order in time using ground shipping the next problem that came up was *** entered the wrong expriation date of my cardI had everything right online but when they manually entered my credit card they entered it in wrong not meSo the guy says well we can cancel this order and reorder with two day express shippingI had not choice I needed this order I have wasted to much time trying to get it here to phoenixAnother hours have went by now and I still havent recieve any information as to when I will recieve this order so once again I called *** and they said the order is still being processed at which time I cancelled this orderThe rep stated you should have no problem getting your money back on your account since it still as not shippedAfter about an hour I notice on my bank account that the hold on the funds was liftedLater that evening I had recieved an email stating my order has shippedI immediatley called ***The rep could not understand why the order was shipped when Powersports had plenty of notice the order had been cancelledSo from where I stand who do I beleive here? I have been mislead this entire timeI agree that the begining problems started with my order but I noticed it tight away and fixed the problem with in a few hoursSo when you make it sound like I was the problem and you guys where just the guy waiting to ship someones(customer) order is not rightI was trying to order some product from your company through *** and I have been treated very unfairlyAs a customer if I am told something then I expect just that not have to go through what I have been through with *** and Powersports SuperstoreAlso when the order was shipped out by Powersports after the order was cancelled well in enough alloted time you guys stated I would have to recive the order and put my order number on the outside and put return to senderYou made it clear to me you could not stop this order no matter whatI would have to wait to get a refund until you get your items backOn Monday August 18,2014 at around hours in the morning I checked on the *** trracking and the order had been stopped and rerouted back to your company in which case you stated you clearly could not doAgain who is telling me truth here and helping the customerWhen I found this out your company still said no refund until we get our order backThis is clearly not my faultI should not be mistreated and my funds held because of your problemOn August 20,I was notified by your company via the Revdex.com website that you have ordered a refund. I was still unaware of this until thenI immediatley notified *** and they finally processed the refund and I have now recieved my full refund of $to my account.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: See attached
Regards,
*** ***
This transaction is covered by the rules set forth by Amazon.com as agreed to by the customer at purchase We have no means to provide a return label for the customer to return the item from an international origin. The customer should send the item back at which time they will be issued
a full refund of the product itself and the original shipping cost That is the prescribed resolultion from Amazon.com. Please send the item back toPowersport Superstore, Inc.*** *** *** ** *** ***
*** *** ** *** Please include the order number in the return so that we know which order to refund. Thank you
We do not control descriptions of the products listed on Amazon.com.We have removed our offer from Amazon.com completely after being notified that the listing is incorrect but the item photo and description remains the...
same.[redacted]there are four remaining sellers of this item on Amazon currently still showing the incorrect description.This is an issue with Amazon not our company.this is the manufactuer's web page[redacted]Amazon put the description for bar itself on all the listings for the mounting brackets.the item ordered on amazon was by the customer was "Vertically Driven Product VDP Six Speaker Amplified Sound Bar Mounting Kit - Overhead 792561B"it specifically says "mounting kit" the part number 792561B is for a mounting kit not a sound bar. Amazon made an error. The customer ordered VDP product 792561B which is what we would have shipped. the sound bar is sold separately, [redacted]Amazon is responsible for the descriptions on their website.This issue is specifically covered in our terms and conditions"Content ErrorsWhile Powersport Superstore, Inc. make every effort for all information and pricing to be correct, Powersport Superstore, Inc. cannot guarantee that in all instances descriptive information, pricing, or photos will always be correct on Amazon.com. If an error in description or pricing occurs, Powersport Superstore, Inc. may cancel an order prior to shipment, substitute another equivalent item prior to shipment, issue a pre-paid return label for the item already shipped for a refund or exchange at Powersport Superstore, Inc.'s sole discretion."
The manufacturer is sending us the missing components for this order. They will be shipped directly to the customer as soon as they arrive shortly. This is the only solution we can offer for this order.
There is a great deal of confusion from everyone involved
with this order
If the Revdex.com or the customer want a detailed description of
the entire sorted affair regarding this order, we will spend the time to do
that. But the highlights are these
Customer placed an order, used wrong...
payment method (old
credit card I believe) and that order was cancelled
Customer placed second order with standard shipping, wanted
2 day shipping, we cannot change the order after the fact so order had to be cancelled
and redone.
Customer placed third order with 2 day shipping. That order actually shipped on time and was
to be delivered on August 18th, which was on time according to the
estimated delivery date given to the customer at check-out using 2 day
shipping.
At present, the item has been intercepted (we told [redacted] to
send back to us) and it is en route to us now, ([redacted])
Even though there was technically nothing wrong with this
third order and it was shipped on time and would have been delivered on time (we
can provide a detailed description of dates and times etc if necessary) , we
have issued a full refund as a courtesy to the customer.
So to bottom line it, the customer has been fully refunded
and the item has been sent back to us.
This is in keeping with the customer’s desires on this order, issue
should be solved.
PS. Customer may have
been thinking that the credit card payment wasn’t refunded but there were
actually two separate payments, likely the first one cancelled and the second
one associated with the shipped order wasn’t.
Also we have nothing to do with payments, that’s only the responsibility
of [redacted].
We have issued a refund of the remainder of the order as a courtesy. Thank you.
The customer has misread the amazon rules regarding this situation We are a third party selling IN the United States Our return address is [redacted]
[redacted]
[redacted] "Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" We have provided a return address "WITHIN THE UNITED STATES." Payment for return shipping is required if we are requiring the customer to return the item to a return address that is NOT within the United States. This statement has nothing to do with where the customer is located, but has to do with the location of the RETURN ADDRESS. "If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return." The customer should certainly file an A-to-Z claim on the order if they feel this to be in error. That is the proper next step.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
William Mathers