Precision Documents

The client enrolled into the program on January 14, At that time the client completed a quality control call and signed an agreementThe quality control call is to ensure the client’s understanding of the program and how we can assist themThey are asked a series of questions, one of them being ”Do you understand Precision Documents is not a debt consolidation or debt settlement company and that we are neither attorneys nor do we employ attorneys to provide document preparation services?” The client answered “YES”The client was sent a welcome kit through the mail to read at his own leisure and a welcome call was completed on February 10, to address any questions the client might haveThe client sent in documents on all accounts enrolled, we did all the document preparation and we contacted the client monthlyThe client called in on November 22, and spoke with a representative here and requested to cancel and wanted a refundPer the client’s agreement the refund policy states, “If your account is fully verified and validated by the collector, including returning a fully filled out Collector Disclosure Statement, requested accounting, and other items required by the Notice and Demand For Verification, you will receive a full refund proportionate to the fee paid for the specific account.” Under this policy, the client was issued a refund for one account enrolled on 12/18/There has been no documentation provided by the client to be reviewed for any further refundThe client was informed that there was no additional refund due and his account was closed here per his request on December 9, We have reached out by email and called the client times since receiving your correspondence and the client does not respond

Greetings, I would like to withdrawal complaint # [redacted] Thank you so muchThe issue has been resolved and I have agreed to withdrawal above complaintThanks, [redacted]

We have had a very rough year with the loss of my husband’s income The credit card companies weren’t willing to help us out so we were considering filing bankruptcy Fortunately, we received communication from your office reaching out to help us Thank you for helping us see some light at the end of the tunnel and knowing that we can be debt free in a couple of years

This company is miss-leading and is a total scam My representative was very rude and condescending STAY AWAY

Mr [redacted] also submitted a negative review - please use the review response I submitted for this compliant too.Thank you, [redacted] We have been experiencing technical issues with our main toll free number with the providerWe have sent several notices of the phone issue, along with a corrected and working phone number, to Mr [redacted] and all of our clientsWe apologize for any inconvenience but this was out of our controlThe phone number of [redacted] is and has been working fine and is the number listed for contact on the Revdex.com site as well as on our websiteThat said, I have reviewed Mr ***'s file and it seems like he is experiencing a severe hardship due to loss of incomeTherefore, as the owner of the company, I am approving a full refund of fees paid by Mr [redacted] to be paid out tomorrowI want Mr [redacted] and any other viewers of this comment to understand that per the agreement Mr [redacted] signed he is not entitled to any refund amountWe have done a good amount of customer service and follow up with Mr [redacted] but want to see him to get through this difficult timeWe are hear to help consumers not make their lives more difficult and out of pure grace, we will issue the refundWe wish Mr [redacted] the best of luck and hope this refund can help him get back on his feetWe will be here for him should he need us in the future

My husband and I were struggling with our bills for over a year before we found out about this programThey were able to assist us with our debt with and may it very affordableWe would defiantly recommend this to anyone who is struggling with their debt

The client enrolled in October At that time we completed a quality control call and the client confirmed her understanding of the programDuring the QC call the client was asked, “Do you understand Precision Documents does not settle or reduce your debt but rather assists you in determining whether the third party collectors attempting to collect the debts from you are doing so lawfully?” The client stated “YES” She also answered yes to the questions regarding her understanding of the program and how we can assist herPer the clients agreement she is to send in collection letters, which she has done, through the whole duration of the programWe sent out validation documents for the relating accounts and spoke to the client on a number of occasions addressing her questionsThe client was cancelled on July 5, and requested a refundWe have processed a refund for the client and the matter is settled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy bankruptcy attorney and I have both emailed this company regarding the filed case for bankrupcyThe company then responded with the following statement on 1-29-The bankrupcy attorneu confirmed per law they are not required to hold any refund or communicate to the trusteeThe companies supervisor I spoke with on the phone said her name was *** The supervisor who emailed me identified herself as *** This was the last email response I received from the company "We see that you have already been given a refund for the debt removed on your account and that no additional refund is due You have been in the program for over a year in that time we have earned the small amount of fees we earned***" I was guaranteedoing when I signed up that if the accounts were validated or I had to file bankruptcy, there would be no fee for their service and I would receive a full refundThis is why I am still seeking my full refund Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called customer service from Revdex.com and I was told to email you regarding my case with precision documents that when I filed the complain they told me I should not go further and they will take care , any ways its month later and nothing has happen , its a big Scam , please reopen my Claim ID [redacted] Regards, [redacted] ***

The client enrolled and completed our quality control process confirming and understanding of the services we offer We then sent a welcome packet and followed that with a welcome call to again confirm the clients understanding of the program The client had a clear understanding of the program In the agreement it clearly states that when and if a debt is validated then a refund will be calculatedIn this client’s case a debt was validated and the client was refunded for the amount paid in for that debtShe was in the program for over a year and we serviced her, assisted her with questions and concerns, she had access to a client portal days a week and we processed all the documents she sent in The client has not sent in Bankruptcy paper work and under the US Bankruptcy code we must now work with the Bankruptcy Trustee, if any additional refund becomes due

Greetings,I would like to withdrawal complaint # [redacted] Thank you so muchThe issue has been resolved and I have agreed to withdrawal above complaint.Thanks, [redacted]

Thank you for helping me realize the financial mess I was in and giving me the help I need to get my finances back on track Before enrolling into your program I felt “stuck” making payments that were not getting me anywhere I’m excited to finally be on my way to becoming debt free!

The client recently enrolled in our debt validation program We did a quality control call to ensure that he understood the program and he stated he did We also called the client and completed a welcome call to once again ensure his understanding He then conferred with his creditor and chose to believe them The client's contract has been cancelledMr [redacted] had not had any payments clear, so therefore no fees were ever paid to us

This client signed up and completed a quality call where she responded affirmatively to the following questions*Do you understand we are not a debt settlement company and do not settle your debts? *Do you understand the fees you pay are for our services and do not go to your creditors? After completing this process we send a welcome email with all our contact information for the client to reach us We then begin working and our set up work to begin work on the client fileWe also sent the client a “Welcome Kit” that fully details the program and what is involved After the client has had time to review the welcome kit we call and confirm their understanding and answer any questions they may have She was in the program for several months and spoke with representatives during that time We have closed the client’s account and have reached an agreement with the client for a partial refund

The client enrolled and completed our quality control process confirming her understanding of the services we offer We then sent a welcome packet and followed that with a welcome call to again confirm the clients understanding of the program The client had a clear understanding of the program Although the client skipped three payments we worked on her behalf diligently and when the client had a debt validated per her agreement we refunded the fees paid towards that debt back to the client There was not a lot to refund because the client had skipped as many payments as she made The client chose to file bankruptcy and we understood and closed her account and stopped charging any fees The client now wants a refund of moneys we have earned and we are unable to offer any refund Under US Bankruptcy laws the trustee will contact us in regards to the fees and services provided

Mr [redacted] signed up with Precision Documents on 10/05/ On that day we completed a recorded quality control call where we asked: · Do you understand that you may perform any of the services explained in this Agreement on your own without entering into this Agreement or with assistance from Precision Documents? · Do you understand we are not going to pay your creditors? · Do you understand that we are not a debt settlement company but a document preparation company? · Do you understand the money you pay goes to Precision Documents for fees and not to your creditors? He responded yes to each of these questions otherwise we would not have moved forward with his enrollment However, based on information provided by Mrs [redacted] about Mr [redacted] ’s state of mind, we have closed this client’s account and are processing a full refund

I’m on SSI disability and they were able to offer me flexible payments that I could afford in my retirement I will pay off my debt before I die and not leave any debt to my ailing husband

January 14, Via Facsimile ( [redacted] ) and US Mail [redacted] The Revdex.com [redacted] ***, CA Re: [redacted] Revdex.com ID No.: [redacted] Our Client: Precision Documents Dear Ms***: This firm represents Precision DocumentsWe are in receipt of your inquiry stating that Mr [redacted] filed his complaint with the Revdex.com on December 26, We provide the following response on behalf of our client Precision Documents rejects Mr [redacted] ’s allegations that it has not done anything to assist himMr [redacted] entered into an agreement with Precision Documents wherein he allowed Precision Documents to verify whether the third party debt collectors whom were attempting to collect debts from him were doing so validlyContrary to Mr [redacted] ’s statements, all terms conditions were clearly disclosed to him both before he entered into his agreement and within the agreement itselfSuch terms included the estimated duration of Precision Documents’ validation program (longer than to days as asserted by Mr [redacted] ) and stated that Precision Documents’ services were limited to providing education to him and assistance to him regarding his creditors and the procedures collectors must follow when attempting to collect alleged debts from himPrecision Documents provided its services to Mr [redacted] pursuant to the terms of the agreementPrecision Documents also clearly explained its refund policy to Mr [redacted] in the agreement he signed with the companyHad Mr [redacted] not terminated his program so prematurely, Precision Documents would have continued to provide him with debt validation document preparation services so that he would have been capable of verifying his alleged debts with the collectors whom were attempting to collect debts from him Given the above stated facts Precision Documents was under no obligation to offer Mr [redacted] a refundHowever, because Precision Documents was concerned with Mr [redacted] ’s apparent dissatisfaction with Precision Documents’ services, our client has already provided Mr [redacted] with a refund which he has indicated he was satisfied with having received In light of the foregoing, we ask that you close the matter as resolved indicating no wrongdoing by our client Very truly yours, [redacted] ***

The client enrolled on June 12, He completed a quality control call at that timeDuring the QC call the client was asked, “Do you understand Precision Documents is a document preparation company and you are enrolling into a Debt validation Program?” The client stated “YES“ He also answered yes to the questions regarding his understanding of the program and how we can assist himThe client was sent a Welcome Kit for him to read at his own leisureThis welcome kit specifically includes and explains what we can and cannot doThe client received this Welcome kit and on August 17, we contacted him and completed a Welcome call to answer any questions or concernsWe worked with the client for almost a year, through out that year he sent in documents, and we spoke with him on many occasions We have spoken to the client and came to an agreement on an amount for a refund, the client has received this refund alreadyThe matter has been resolved and closed here in our office

Mr [redacted] also submitted a negative review - please use the review response I submitted for this compliant tooThank you, [redacted] We have been experiencing technical issues with our main toll free number with the providerWe have sent several notices of the phone issue, along with a corrected and working phone number, to Mr [redacted] and all of our clientsWe apologize for any inconvenience but this was out of our controlThe phone number of [redacted] is and has been working fine and is the number listed for contact on the Revdex.com site as well as on our websiteThat said, I have reviewed Mr ***'s file and it seems like he is experiencing a severe hardship due to loss of incomeTherefore, as the owner of the company, I am approving a full refund of fees paid by Mr [redacted] to be paid out tomorrowI want Mr [redacted] and any other viewers of this comment to understand that per the agreement Mr [redacted] signed he is not entitled to any refund amountWe have done a good amount of customer service and follow up with Mr [redacted] but want to see him to get through this difficult timeWe are hear to help consumers not make their lives more difficult and out of pure grace, we will issue the refundWe wish Mr [redacted] the best of luck and hope this refund can help him get back on his feetWe will be here for him should he need us in the future