Precision Documents

We have had a very rough year with the loss of my husband’s income. The credit card companies weren’t willing to help us out so we were considering filing bankruptcy. Fortunately, we received communication from your office reaching out to help us. Thank you for helping us see some light at the end of the tunnel and knowing that we can be debt free in a couple of years.

Mr. [redacted] signed up with Precision Documents on 10/05/2015.  On that day we completed a recorded quality control call where we asked: ·         Do you understand that you may perform any of the services explained in this Agreement on your own without...

entering into this Agreement or with assistance from Precision Documents? ·         Do you understand we are not going to pay your creditors? ·         Do you understand that we are not a debt settlement company but a document preparation company? ·         Do you understand the money you pay goes to Precision Documents for fees and not to your creditors? He responded yes to each of these questions otherwise we would not have moved forward with his enrollment.  However, based on information provided by Mrs. [redacted] about Mr. [redacted]’s state of mind, we have closed this client’s account and are processing a full refund.

My representative was amazing; I highly recommend them to assist you with your debts.

The client enrolled and completed our quality control process confirming and understanding of the services we offer.  We then sent a welcome packet and followed that with a welcome call to again confirm the clients understanding of the program.  The client had a clear understanding of...

the program.  In the agreement it clearly states that when and if a debt is validated then a refund will be calculated. In this client’s case a debt was validated and the client was refunded for the amount paid in for that debt. She was in the program for over a year and we serviced her, assisted her with questions and concerns, she had access to a client portal 7 days a week and we processed all the documents she sent in.  The client has not sent in Bankruptcy paper work and under the US Bankruptcy code we must now work with the Bankruptcy Trustee, if any additional refund becomes due.

Thank you for helping me realize the financial mess I was in and giving me the help I need to get my finances back on track. Before enrolling into your program I felt “stuck” making payments that were not getting me anywhere. I’m excited to finally be on my way to becoming debt free!

It was a very pleasant experience. I was treated with respect and my questions were answered. I was provided information and guidance. Definitely will refer family and friends to get help.

This client has been working with us since October
2014.  We explain in the client agreement that we will give a credit so
the client can go into a program for credit restoration.  In June, the
client was given the credit and referred to a company for phase 2 credit...

restoration (which means
going for credit restoration while we continue to work with him.) We
had completed the preparation of documents to the clients creditor and gave the
client funds as promised in his agreement for phase 2.   Somehow, a
miscommunication occurred after the client spoke with a creditor and he did not
follow through with credit restoration or with sending us
documents.   I spoke with the client yesterday and he is back on track.  We are assisting him with the credit restoration and he has agreed to remain in
the program another 120 days while he begins that process.

This client enrolled with us on May 26, 2015. We completed a quality control call where the client stated she fully understood what we could do for her. The client signed an agreement with a 5 day right of rescission. The client claimed in July to have resigned within the 5 days but on 6/23/2015...

we received documents from the client to process.  We processed the documents and the client was sent emails confirming receipt of those documents. In July 2015 the client claims to have cancelled within the 5 days and now the client's claiming a 30 days right of rescission when the agreement clearly states 5 days. The client clearly sent in documents and allowed us to work on her file before later claiming we did nothing. The client clearly has a change of heart and her file has been closed. She cannot change the facts; she had a 5 day rescission per her agreement which she was aware of in July and she sent in documents 30 days from her agreement requiring us to perform under the agreement.

Precision Documents followed through on every promise to help get me out of debt! I just qualified for my first house and want to say thank you!

I’m on SSI disability and they were able to offer me flexible payments that I could afford in my retirement. I will pay off my debt before I die and not leave any debt to my ailing husband.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Precision Documents says the tried to contact me 4 times but I only received 1 email and one call (and I responded to both). I tried to call back and was put on hold for 10 min. just to be told that 'Amanda' was  out of the office and she would call me back - never heard from them again.Also, they state that I never sent documentation (I sent a letter from the lawyer stating that if I didn't pay the balance they were going to put a lean on my house and the paper from the lawyers office showing that the debt was resolved) which I did and can prove. After that is when I called asking for a refund and was told they did their job. I asked: 'what job did you do?' and that I resolved the disputes on my own. and they said 'we contacted the accounts and that no refund was due.' 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My bankruptcy attorney and I have both emailed this company regarding the filed case for bankrupcy. The company then responded with the following statement on 1-29-2016. The bankrupcy attorneu confirmed per law they are not required to hold any refund or communicate to the trustee. The companies supervisor I spoke with on the phone said her name was [redacted].  The supervisor who emailed me identified herself as [redacted]. This was the last email response I received from the company. "We see that you have already been given a refund for the debt removed on your account and that no additional refund is due.   You have been in the program for over a year in that time we have earned the small amount of fees we earned.[redacted]"I was guaranteedoing when I signed up that if the accounts were validated or I had to file bankruptcy, there would be no fee for their service and I would receive a full refund. This is why I am still seeking my full refund. 
Regards,
[redacted]

The client enrolled on July 3rd 2015. She completed a quality control call at that time. During the QC call the client was asked, “Do you understand Precision Documents is not a credit restoration or credit repair company?”  The client stated “YES“.  She also answered yes to the questions...

regarding her understanding of the program and how we can assist her. The client was sent a Welcome Kit for her to read at her own leisure. This welcome kit specifically includes and explains what we can and cannot do. The client received this Welcome kit and on July 28, 2015 we contacted her and completed a Welcome Call to answer any questions or concerns she might have. We worked with the client for almost a year, through out that year she sent in documents and we spoke with her on many occasions.  We did prepare documents on all 7 accounts enrolled.  Per her agreement we are not a credit restoration company and she can cancel at any time.  When she called in to cancel on June 27, 2016 her account was cancelled and she was no longer drafted. The client has been given a refund and the matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called customer service from Revdex.com and I was told to email you regarding my case with precision documents that when I filed the complain they told me I should not go further and they will take care , any ways its 5 month later and nothing has happen , its a big Scam , please reopen my Claim ID [redacted]
Regards,
[redacted]

The client recently enrolled in our debt validation program.  We did a quality control call to ensure that he understood the program and he stated he did.  We also called the client and completed a welcome call to once again ensure his understanding.  He then conferred with his...

creditor and chose to believe them.  The client's contract has been cancelled. Mr. [redacted] had not had any payments clear, so therefore no fees were ever paid to us.

The client enrolled into the program on January 14, 2015. At that time the client completed a quality control call and signed an agreement. The quality control call is to ensure the client’s understanding of the program and how we can assist them. They are asked a series of questions, one of them...

being ”Do you understand Precision Documents is not a debt consolidation or debt settlement company and that we are neither attorneys nor do we employ attorneys to provide document preparation services?” The client answered “YES”. The client was sent a welcome kit through the mail to read at his own leisure and a welcome call was completed on February 10, 2015 to address any questions the client might have. The client sent in documents on all accounts enrolled, we did all the document preparation and we contacted the client monthly. The client called in on November 22, 2016 and spoke with a representative here and requested to cancel and wanted a refund. Per the client’s agreement the refund policy states, “If  your  account  is  fully  verified  and validated  by  the  collector, including returning a fully filled out Collector Disclosure Statement, requested accounting, and other items required by the Notice and Demand For Verification, you will receive a full refund proportionate to the fee paid for the specific account.” Under this policy, the client was issued a refund for one account enrolled on 12/18/2015. There has been no documentation provided by the client to be reviewed for any further refund. The client was informed that there was no additional refund due and his account was closed here per his request on December 9, 2016. We have reached out by email and called the client 4 times since receiving your correspondence and the client does not respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 14, 2015
Via Facsimile ([redacted]) and US Mail
[redacted]
The Revdex.com [redacted], CA 92123
Re: [redacted]
Revdex.com ID No.: [redacted]
Our Client: Precision Documents

Dear Ms. [redacted]:
...


This firm represents Precision Documents. We are in receipt of your inquiry stating that Mr. [redacted] filed his complaint with the Revdex.com on December 26, 2014. We provide the following response on behalf of our client.
Precision Documents rejects Mr. [redacted]’s allegations that it has not done anything to assist him. Mr. [redacted] entered into an agreement with Precision Documents wherein he allowed Precision Documents to verify whether the third party debt collectors whom were attempting to collect debts from him were doing so validly. Contrary to Mr. [redacted]’s statements, all terms conditions were clearly disclosed to him both before he entered into his agreement and within the agreement itself. Such terms included the estimated duration of Precision Documents’ validation program (longer than 45 to 90 days as asserted by Mr. [redacted]) and stated that Precision Documents’ services were limited to providing education to him and assistance to him regarding his creditors and the procedures collectors must follow when attempting to collect alleged debts from him. Precision Documents provided its services to Mr. [redacted] pursuant to the terms of the agreement. Precision Documents also clearly explained its refund policy to Mr. [redacted] in the agreement he signed with the company. Had Mr. [redacted] not terminated his program so prematurely, Precision Documents would have continued to provide him with debt validation document preparation services so that he would have been capable of verifying his alleged debts with the collectors whom were attempting to collect debts from him.
Given the above stated facts Precision Documents was under no obligation to offer Mr. [redacted] a refund. However, because Precision Documents was concerned with Mr. [redacted]’s apparent dissatisfaction with Precision Documents’ services, our client has already provided Mr. [redacted] with a refund which he has indicated he was satisfied with having received.
In light of the foregoing, we ask that you close the matter as resolved indicating no wrongdoing by our client.

Very truly yours, [redacted]

The client enrolled in October 2015. At that time we completed a quality control call and the client confirmed her understanding of the program. During the QC call the client was asked, “Do you understand Precision...

Documents does not settle or reduce your debt but rather assists you in determining whether the third party collectors attempting to collect the debts from you are doing so lawfully?”  The client stated “YES”.  She also answered yes to the questions regarding her understanding of the program and how we can assist her. Per the clients agreement she is to send in collection letters, which she has done, through the whole duration of the program. We sent out validation documents for the relating accounts and spoke to the client on a number of occasions addressing her questions. The client was cancelled on July 5, 2016 and requested a refund. We have processed a refund for the client and the matter is settled.

Mr [redacted] also submitted a negative review - please use the review response I submitted for this compliant too.
Thank you,
[redacted]
We have been experiencing technical issues with our main toll free number with the provider. We have sent several...

notices of the phone issue, along with a corrected and working phone number, to Mr [redacted] and all of our clients. We apologize for any inconvenience but this was out of our control. The phone number of [redacted] is and has been working fine and is the number listed for contact on the Revdex.com site as well as on our website. That said, I have reviewed Mr [redacted]'s file and it seems like he is experiencing a severe hardship due to loss of income. Therefore, as the owner of the company, I am approving a full refund of fees paid by Mr [redacted] to be paid out tomorrow. I want Mr [redacted] and any other viewers of this comment to understand that per the agreement Mr [redacted] signed he is not entitled to any refund amount. We have done a good amount of customer service and follow up with Mr [redacted] but want to see him to get through this difficult time. We are hear to help consumers not make their lives more difficult and out of pure grace, we will issue the refund. We wish Mr [redacted] the best of luck and hope this refund can help him get back on his feet. We will be here for him should he need us in the future.