Premium Parking Service

I cannot believe this company. They give you no warning or first offense warning and slap you with a $68 ticket for 1 hour of parking. I know where I will NEVER park again! unbelievable.

The Enforcement Company has particular rules and policies in placeThey are instructed not to look in a customer's vehicle whether it be on the passenger side of the car or the driver's sideIf a customer feels as though they are booted in errorCustomer's are encouraged to file and Enforcement AppealThe instructions are as follows: To Request immobilization review a Boot or Parking Violation: Please complete the booting review form found at https://admiralsecurity.us/appeal.php Admiral Enforcement will conduct a full investigation of your immobilization to determine if you are eligible for a refundPlease expect the investigation process to take 7-business daysOnce a decision has been made you will receive a determination letter via email If you have any questions please contact Admiral Enforcement at ###-###-####Thanks, PPS

Dear [redacted] ***We would like to highlight that the height clearance is to enter he garageHowever, your case has been discussed with management and ware happy to refund you $for the purchased parking, In addition, we will provide complimentary parking for 24hrs at any of our facilitiesJust contact our marketing department at [email protected] with a date and location and the agents will process this requestAs for the refund, please contact marketing as well and provide an address so a check can be mailed to youThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10971968, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs can be seen from the email I received before contacting the Revdex.com the response is a direct contradiction of the stated business responseAs can also be seen from their email they are already planning on denying the dispute no matter what happensThe fact this email shows an outright lie by this business is unmistakable proof of how they operateThis is a scam fleecing tourists to what is otherwise a great city to visitMs Syerra Foster clearly states everything works differently from the mobile appThey do not clearly post any of this information anywhere because of greedAn honest person paying for a service should be respected and given all the necessary information to make an informed decisionThis is all about them making more profit by taking advantage of customers who have not had dealings with them beforeAs can be seen in the attached pic the vehicle was in a spot that had marked lines Regards, [redacted]

I am sorry to hear about this issue, our representative will be calling you shortly to settle this issue Thanks, Premium Parking

A refund in the amount of $is already being processedWe only do refunds once a weekThis refund will be credited back to the credit card used to process the original paymentIf you have any additional questions, all you have to do is reach out to office and someone is happy to answer any questions that you have ###-###-#### option

Our records show that we processed a credit card reversal and refunded the $on June 1, Please call ###-###-#### to discuss further

[redacted] We understand your frustration and realize that you were confused/mislead by our signsIn order to avoid any miscommunication issues in the future and with potential customers, we will improve or signage and provide better and clearer instructions.Your case has been taken to management and it has been decided to approve your refund request for $Take into consideration that even though you have no way to prove that the parking space was not used, we cannot verify this information eitherYour request has been approved as a courtesy because your relationship is important to us.Please allow 3-business days for the transaction to be processed and show in your credit account

If a consumer believes that they are booted in error, a consumer has to fill out a boot appealThe instructions are listed below: To Request immobilization review a Boot or Parking Violation: Please complete the booting review form found at https://admiralsecurity.us/appeal.php Admiral Enforcement will conduct a full investigation of your immobilization to determine if you are eligible for a refundPlease expect the investigation process to take 7-business daysOnce a decision has been made you will receive a determination letter via email If you have any further questions, you may contact Admiral Enforcement directly at [redacted]

Rate increases are communicated to customers via emailALL rate increases including this increase was communicated three weeks before the rate increased [redacted] along with other people were all notified by e-mailCustomers parking at that particular location were offered other locations with a considerably cheaper rate within walking distance of the location in questionPremium Parking sets rates based on several factorsOur team constantly monitors customer feedback, competitor rates and economic factors to adjust pricing at each location that we manageOur goal in setting prices is to reflect the market for parking in the area, and ensure that there is always a space available for paying customersWhile no one likes higher prices the reality is they communicate the demand for a product or service Our intent is to be transparent with pricing so our customers always know the cost of our services before making the decision to purchase Cheaper pricing is always available the farther you get from high demand areasPrices do change by time of day and time of yearThe attached notice is the notice that was sent out to all customers parking at the location in question

MsPaula and Mr*** spoke yesterdayWe have credited his account on 6/15/at 5:pm, please allow hours for the credit to postPlease let me know if we can be of any further assistance

I am sorry to hear about your issueIn order to process a refund you have to go to our website and file an appeal www.premiumparking.com/enforcementAfter we receive the appeal, Premium will be able to review and process the refundPlease, let me know if I can be any more help with this matterthanks,Premium Parking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11829088, and find that this resolution is satisfactory to me Regards, [redacted] ***

We are happy to speak to the customer and provide a response once we have details to researchPlease contact our Customer Service Manager, Seward B [redacted] at ###-###-#### to discuss

[redacted] Thank you for your feedbackWe do work closely with the VCC to meet their requirements and will continue working with them to improve our signagePremium Parking’s mission is to provide a clean, efficient and friendly place to parkWe realize this might’ve not been your experience and would like to make it us by offering 24-hr complimentary parking on your next visit to New OrleansAll you need to do is contact [redacted] and provide vehicle information, the date and location you are interested in using reference code: GCPlease note that complimentary parking is a one-time use onlyYou cannot make use of hours one day and another dayWe hope your next experience with Premium Parking is more enjoyable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10976243, and find that this resolution is satisfactory to me If I do not receive the refund within days, I will renew my complaint Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Premium Parking Service, LLC regarding complaint ID Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11495005, and have determined that this... proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am not satisfied with the response made by Premium Parking. If it was processed on June 1st, then they money should be in my account by June 7th. I am a 24 year old that recently graduated and moved to Baltimore to start a career. I make a minimal salary while trying to cover all my bills. I cannont afford to be over-drafted against my will and then not reimbursed in a timely manner. I have made multiple phone calls and emails to get this issue resolved and get more insight into when I should have the funds back in my account and no one ever as an answer. Attached are details that go more in depth and provide what I want to resolve my complaint. Regards, [redacted] ***

Dear [redacted] ***According to our records, your estimate has been approved and we will be paying four your damagesOur claims administrator should be contacting you to handle the rest.Once again, I would like to apologize for the lengthy and frustrating processWe hope to be of better service in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11795771, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Premium Parking and Admiral Enforcement work together to deny appeals and confuse customers While the parking lots are signed Premium Parking, on site, you only deal with Admiral Enforcement My complaint is the lack of signage at lot Pas it was a pay at the exit I am not disputing that I own parking but was prepare to pay at the exit All sign within the lot are well below the cars and behind you once you are parked Cars are blocking the signs because they are below the 5-foot line, feet is suggested by the city If you park and walk to the riverfront park, you never pass a sign I have been told several times by Premium Parking to appeal to Admiral Enforcement and Admiral Enforcement told me to discuss the signage with Premium Parking Everyone I spoke with at both companies said the sign was poor and Adison with Premium Parking went on in a App comment to say “We will work on putting more (signage) up to avoid future miscommunication issues.” Numerous online review specifically site Pfor poor signage in an effort to collect boot fees.I have reached out to both Premium Parking and Admiral Enforcement directly to attempt to resolve the boot fee however both direct me to the other company for the appeal I am happy to work with either but have not had any success with either Possible solution: I would be happy if Premium Parking would bill me for the four hours I parked and issues an App credit for future parking They do not have to issue a refund and I would be a returning customer knowing that they are not trying to scam customers Regards, [redacted] ***