Premium Parking Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10971968, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowAs can be seen from the email I received before contacting the Revdex.com the response is a direct contradiction of the stated business response. As can also be seen from their email they are already planning on denying the dispute no matter what happens. The fact this email shows an outright lie by this business is unmistakable proof of how they operate. This is a scam fleecing tourists to what is otherwise a great city to visit. Ms Syerra Foster clearly states everything works differently from the mobile app. They do not clearly post any of this information anywhere because of greed. An honest person paying for a service should be respected and given all the necessary information to make an informed decision. This is all about them making more profit by taking advantage of customers who have not had dealings with them before. As can be seen in the attached pic the vehicle was in a spot that had marked lines
Regards,
[redacted]

[redacted]We understand your frustration and realize that you were confused/mislead by our signs. In order to avoid any miscommunication issues in the future and with potential customers, we will improve or signage and provide better and clearer instructions.Your case has been taken to management and it has been decided to approve your refund request for $14. Take into consideration that even though you have no way to prove that the parking space was not used, we cannot verify this information either. Your request has been approved as a courtesy because your relationship is important to us.Please allow 3-5 business days for the transaction to be processed and show in your credit account.

All of our parking locations are privately owned and require payment upon arrival at the location. We have red posted signs as well as digital machines on the location that say "Pay Here' pay before you leave the site. If the customer feels that she is entitled to any type of refund. She is more...

than welcome to begin the Immobilization Appeal process. I have included the instructions for review below:  To Request immobilization review a Boot or Parking Violation:1.  Please complete the booting review form found at http://www.admiralsecurity.us/appeal.php2.  Admiral Enforcement will conduct a full investigation of your immobilization to determine if you are eligible for a refund. Please expect the investigation process to take 7-10 business days. Once a decision has been made you will receive a determination letter via email.

Thank you for your feedback. We have reviewed the request and agree the account has now been cancelled; We thank you for your business and hope you will consider using our services in the future. At this time we will not be attempting to collect the outstanding balance.  If you have...

additional questions, please let us know. Thank you Premium Parking

If a consumer believes that they are booted in error, a consumer has to fill out a boot appeal. The instructions are listed below: To Request immobilization review a Boot or Parking Violation:1.     Please complete the booting review form found at...

https://admiralsecurity.us/appeal.php2.     Admiral Enforcement will conduct a full investigation of your immobilization to determine if you are eligible for a refund. Please expect the investigation process to take 7-10 business days. Once a decision has been made you will receive a determination letter via email.   If you have any further questions, you may contact Admiral Enforcement directly at [redacted]

Dear [redacted]I am sorry to hear about your issue. Premium gives  customer a grace period to return to your vehicle, also we offer mobile app options or call service to extend your time at our locations. As you mentioned you got there 45 minutes later then the ticket mentioned and...

unfortunately, we did not receive any requests to extend your time. Please go to our website www.premiumparking to learn more about our rules and regulations. At this time we are unable to refund, for booting appeals please visit www.premiumparking/enforcement. Thanks for parking with us.Premium Parking

Sorry for the inconvenience. I have reviewed the refund request a second time. The form does not indicate all the information you have provided here. The only thing stated is "Machine charged my credit card for wrong license plate J634S." The refund denial was based on the information...

provided. At this time I have resolved the issue. If you would like to discuss further please reach out to our Customer Service Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976243, and find that this resolution is satisfactory to me.  If I do not receive the refund within 30 days, I will renew my complaint. 
Regards,
[redacted]

The Enforcement Company has particular rules and policies in place. They are instructed not to look in a customer's vehicle whether it be on the passenger side of the car or the driver's side. If a customer feels as though they are booted in error. Customer's are encouraged to file and Enforcement...

Appeal. The instructions are as follows:  To Request immobilization review a Boot or Parking Violation:1.     Please complete the booting review form found at https://admiralsecurity.us/appeal.php2.     Admiral Enforcement will conduct a full investigation of your immobilization to determine if you are eligible for a refund. Please expect the investigation process to take 7-10 business days. Once a decision has been made you will receive a determination letter via email.  If you have any questions please contact Admiral Enforcement at ###-###-####. Thanks, PPS

Our records show that we processed a credit card reversal and refunded the $129.14 on June 1, 2016. Please call ###-###-#### to discuss further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11795771, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Premium Parking and Admiral Enforcement work together to deny appeals and confuse customers.  While the parking lots are signed Premium Parking, on site, you only deal with Admiral Enforcement.  My complaint is the lack of signage at lot P402 as it was a pay at the exit.  I am not disputing that I own parking but was prepare to pay at the exit.  All sign within the lot are well below the cars and behind you once you are parked.  Cars are blocking the signs because they are below the 5-foot line, 5 feet is suggested by the city.  If you park and walk to the riverfront park, you never pass a sign.  I have been told several times by Premium Parking to appeal to Admiral Enforcement and Admiral Enforcement told me to discuss the signage with Premium Parking.  Everyone I spoke with at both companies said the sign was poor and Adison with Premium Parking went on in a App comment to say “We will work on putting more (signage) up to avoid future miscommunication issues.”  Numerous online review specifically site P402 for poor signage in an effort to collect boot fees.I have reached out to both Premium Parking and Admiral Enforcement directly to attempt to resolve the boot fee however both direct me to the other company for the appeal.  I am happy to work with either but have not had any success with either.   Possible solution:  I would be happy if Premium Parking would bill me for the four hours I parked and issues an App credit for future parking.  They do not have to issue a refund and I would be a returning customer knowing that they are not trying to scam customers. 
Regards,
[redacted]

I am sorry to hear about your issue. In order to process a refund you have to go to our website and file an appeal www.premiumparking.com/enforcement. After we receive the appeal, Premium will be able to review and process the refund. Please, let me know if I can be any more help with this...

matter. thanks,Premium Parking

We're so sorry that you were dissatisfied with our parking service. We've moved to the unattended lots in order to make the process of parking faster and easier for the customer, not to make us more money. I do understand your frustration, however, as it is not standard procedure to deny a refund...

claim for someone that paid for parking and simply made an error. The issue that you're likely facing is that we don't operate the enforcement on our locations, it's a third party provider - simply meaning that you need to submit the refund request to the enforcement company that you believe wrongly immobilized you, rather than with us. Their site is admiralenforcement.us  If you have any further questions, please feel free to email us at [email protected] Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11795771, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a frustrating process as Admiral Enforcement has directed me back to Premium Parking as they are responsible for the poor signage.  I have reviewed the VCC requirements and you guys do meet their requirements as beautification and historical preservation is their goal.  However, they allow for signage at the entrance of the parking lot notifying of charges and fees which you guys to do have in place as show in my prior submissions.  While all of your signs do meet the Sign Permit of Vieux Carré Commission, there are allowances for additional signage.  Signage at this lot appears specifically to be obscured by cars and other structures.  I understand Premium  Parking and Admiral Enforcement have no intent of issuing a refund or credit, I just want other parker to be aware of this situation.  I will try my hardest to avoid parking at Premium Parking in they future.  This is sad as both my wife and I were regular users when we visited downtown New Orleans.   Regards,
[redacted]

Dear [redacted]We would like to highlight that the height clearance is to enter he garage. However, your case has been discussed with management and ware happy to refund you $20 for the purchased parking, In addition, we will provide complimentary parking for 24hrs at any of our facilities. Just contact our marketing department at [email protected] with a date and location and the agents will process this request. As for the refund, please contact marketing as well and provide an address so a check can be mailed to you. Thank you.

Thank you for your feedback.  We are sorry for your frustration in this matter.  Rate changes are based on market demand in the area and an effort to ensure that parking is available. Per our corporate policies, monthly contract parking rates are subject to change on a monthly basis...

and daily parking rates are subject to change without notice and current rates are displayed on the pay machines or app. We hope you understand and continue to be a valued customer.   The easiest way to review all of your daily parking options is via the Premium Parking app, available for iOS and Android which can be downloaded here: www.premiumparking.com/mobile-parking. For monthly contract options, visit www.premiumparking.com/monthly-parking/ and search based on your preferred location. If you feel as though you were booted in error, I invite you to file a booting appeal to appeal the boot fee. Please see the below information: To Request immobilization review a Boot or Parking Violation: 1.  Please complete the booting review form found at http://www.admiralsecurity.us/appeal.php2.  Admiral Enforcement will conduct a full investigation of your immobilization to determine if you are eligible for a refund. Please expect the investigation process to take 7-10 business days. Once a decision has been made you will receive a determination letter via email.

I am sorry
to hear about this issue, our representative will be calling you shortly to
settle this issue.
Thanks,
Premium Parking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11930716, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] It was a rental car and I didn't know the information was the wrong line typed in. The Machine is unmanned and should be able to identify if its a valid LA plate. Moreso; it's clear this company has hired a 3rd party to claim deniability. Having a valid ticket for a lot that has less cars still parked on it shows there must have been an incorrect ticket printed. However, having the correct number of tickets and cars in the lot over night wasn't checked or cared by the parking company. It's clear they are just a burn and out company thinking the customer will give up. Nevertheless, if they want an unmanned and un-parking spot to allow for parking verification, flexiblity must be made. If not the everyone should be warned about the potential scamming that could take place in these parking lots. I paid and parked my rental car for 2 full days, and then had to pay for boot even though I had a paid valid ticket. Seems like a conspiracy to me.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829088, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]According to our records, your estimate has been approved and we will be paying four your damages. Our claims administrator should be contacting you to handle the rest.Once again, I would like to apologize for the lengthy and frustrating process. We hope to be of better service in the future.