Premium Parking Service

[redacted] We are sorry for the inconvenienceUnfortunately, Admiral Enforcement is not Premium ParkingWe utilize the 3rd party vendor to enforce the parking locationsWe have been in touch with them regarding the issue and have had them to address the issue with you directlyIf this matter has not been resolved or if you would like to discuss further please contact our officeThanks, Customer Service Manager

The customer paid to park at a locationParking is non-refundable for time usedthe customer would have to show proof of paying at an additional locationIf the customer is able to provide a receipt for the secong location that was used, we are happy to refund the original purchaseIf you have questions, please contact your 24/Customer Service at ###-###-#### option Please see below information regarding the refund process: Refund Policy Many of our parking locations are unattended and payment is collected through digital pay machines; unfortunately, these machines do not give changeIf you have overpaid for parking at any of our locations, we will gladly refund you the difference if you submit a request within days Requesting a Refund Complete this formrefunds.premiumparking.com Note that a ticket image is required to process reimbursement for Digital Pay Machine charges, and requests submitted without a ticket image will be denied Receiving Your Refund After you complete the refund form and if your request is approved, you will receive a check in 7-business days or a credit to your card in 2-business days if the purchase was made through our app or website.If the amount due to you is $or less, you have the option to be reimbursed in cash by bringing your refund approval or ticket showing the over-payment to our office at Common St., Suite 2950, New Orleans, LA during business hours (Monday through Friday 8am - 5:30pm) Receiving Your Refund After you complete the refund form and if your request is approved, you will receive a check in 7-business days or a credit to your card in 2-business days if the purchase was made through our app or website.If the amount due to you is $or less, you have the option to be reimbursed in cash by bringing your refund approval or ticket showing the over-payment to our office at Common St., Suite 2950, New Orleans, LA during business hours (Monday through Friday 8am - 5:30pm)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11930716, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] It was a rental car and I didn't know the information was the wrong line typed inThe Machine is unmanned and should be able to identify if its a valid LA plateMoreso; it's clear this company has hired a 3rd party to claim deniabilityHaving a valid ticket for a lot that has less cars still parked on it shows there must have been an incorrect ticket printedHowever, having the correct number of tickets and cars in the lot over night wasn't checked or cared by the parking companyIt's clear they are just a burn and out company thinking the customer will give upNevertheless, if they want an unmanned and un-parking spot to allow for parking verification, flexiblity must be madeIf not the everyone should be warned about the potential scamming that could take place in these parking lotsI paid and parked my rental car for full days, and then had to pay for boot even though I had a paid valid ticketSeems like a conspiracy to me Regards, [redacted] ***

We're so sorry that you were dissatisfied with our parking serviceWe've moved to the unattended lots in order to make the process of parking faster and easier for the customer, not to make us more moneyI do understand your frustration, however, as it is not standard procedure to deny a refund claim for someone that paid for parking and simply made an errorThe issue that you're likely facing is that we don't operate the enforcement on our locations, it's a third party provider - simply meaning that you need to submit the refund request to the enforcement company that you believe wrongly immobilized you, rather than with usTheir site is admiralenforcement.us If you have any further questions, please feel free to email us at [email protected] Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11397369, and find that this resolution is satisfactory to me Regards, [redacted]

Instructions are clearly written to to enter the License Plate of the vehicle that you are drivingIf YOU do not enter the correct License Plate number, it is YOUR responsibility to contact our 24/customer service departmentPhone numbers to our main office are publicly displayed at the location if a situation like this arisesIf the customer would have called Customer Service, they could have the corrected the customer's error at no penalty to the customerPremium Parking has no authority to overturn any decision that is made by the booting companyIf they have denied the refund request for the boot fee, then decision is at it stands Thanks,Premium Parking Service

We want to acknowledge receipt of the correspondence from Revdex.com We have contacted the customer, *** [redacted] A check with the full refund of $will be sent to herMs [redacted] is satisfied with that resolutionThank you.Premium Parking

We would like to apologize for the inconvenienceIt is likely that our employees were busy and just made a mistakeHowever, they should certainly be more mindful and the customer certainly should not have negative repercussionsTherefore, we are happy to refund the $for parking from Premium Parking as well as the $booting fee from Admiral Security ServicesWe will mail two refund checks to the address listed here within the next two weeksAgain, I apologize for the inconvenience and frustration you experienced

Please fill out the information below regarding a refund: Refund Policy Many of our parking locations are unattended and payment is collected through digital pay machines; unfortunately, these machines do not give changeIf you have overpaid for parking at any of our locations, we will gladly refund you the difference if you submit a request within days Requesting a Refund Complete this formNote that a ticket image is required to process reimbursement for Digital Pay Machine charges, and requests submitted without a ticket image will be denied Receiving Your Refund After you complete the refund form and if your request is approved, you will receive a check in 7-business days or a credit to your card in 2-business days if the purchase was made through our app or website.If the amount due to you is $or less, you have the option to be reimbursed in cash by bringing your refund approval or ticket showing the over-payment to our office at Common St., Suite 2950, New Orleans, LA during business hours (Monday through Friday 8am - 5:30pm)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11495005, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received my refund But your company is directly responsible for my overdraft fees You will see in the attachment the debit to my account, and the three over draft fees I was charged You had no right to debit my account in the first place I was not signed up for automatic debit and I had paid for June parking days prior to you drafting my account I will be refunded $in overdraft fees Regards, [redacted] ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID 10763522, and find that this resolution is satisfactory to me.
Regards,
*** *** Premium Parking contacted me via telephone and agreed to send a refund of $I have not received the check yet, but I did agree to the method of resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11014638, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:I will not be satisfied until the refund is received and the check is clearedAdditionally, the claim from the field supervisor that I was seen leaving the location is completely falseThere is no way he could have seen me leaving the scene, as he was booting vehicles on the opposite side of the parking lot...with a field of view blocked by vehiclesAdditionally, I did not leave the scene.Additionally, Premium Parking has failed to indicate what procedures are in place to ensure vehicles are not booted from the time they have parked to the time a customer has a chance to pay for parking and return with the window tagThere is clearly no proper procedure in place to ensure this doesn't happen, which is unacceptable and brings undue burden on customers that affected by this short-sighted lack of policy
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10373426, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11755161, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I am familiar with the logic of rate increases, it is not everyday that you see something being increased by 57%
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829088, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
it is universally accepted that the clearance bar with stated height (in this case 6'6") is the minimum safe clearance throughout the structure No where on the ticket or on the premises did it state otherwise and even if it did in some small print at a remote location, I'm sure any judge or jury would find Premium Parking liable for misrepresentation$does not fix the damage caused by the misrepresentation and will not be an acceptable resolutionI require the vehicle to be fixed (again the damage was very minimal) as well as making sure Premium Parking lower the entry bar so that this does not happen again to other vehicles or have attendant on duty warn verbal, or sign prominantly stating front parking only
Regards,
*** ***

We do allow in and out privileges no matter which method of payment a customer choosesIf you have prepaid for multiple days and return to find the lot full, customers can call our customer service agents and we will direct them to the nearest lot with available spaceWe will then add the
customers information into the system at no additional costIf a customer parks anywhere on the lot that is not a designated parking space our enforcement team is instructed to boot the vehicle due to safety concernsHowever, a customer can submit an Immobilization Enforcement Appeal and our agents will review and decide whether or not to issue a refund

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Premium Parking Service, LLC regarding complaint ID
Regards,
*** ***

*** *** Once again, I am sorry you have gone through this frustrating processIn order to address this issue, our Vice President, Eric K***, will reach out to you personally to discuss a settlementHe should be contacting you in the next hoursThank you for your feedback, we truly appreciate it

We are sorry to hear of your parking issuesParking must be prepaid prior to leaving vehicles and if you will be late you must extend prior to the expirationUnfortunately, because you were late in returning to your vehicle the immobilization is justifiedAdditionally, the payment/immobilization
was done by Admiral Enforcement; please contact their business in regard to any refund or appeal

Premium Parking has not denied your request to refund the overdraft feesI have not received adequate documentation for our CFO to reviewPlease send an official bank statement that shows Premium Parking as the company name, the amount debited, and the overdraft chargesTo date, all bank statement that have been sent have not shown the Premium Parking business name and the most recent version was a word documentOur CFO will not accept a word document as proofPlease black out any personal information and send a copy of the actual bank statement. We are really not trying to be difficult, we just need the proper documentation. I have also tried calling this customer twice to explain further over the phone as I feel there is some confusionPlease call our office directly, if you wish to speak more about this