Premium Parking Service

Instructions are clearly written to to enter the License Plate of the vehicle that you are driving. If YOU do not enter the correct License Plate number, it is YOUR responsibility to contact our 24/7 customer service department. Phone numbers to our main office are publicly displayed at the location if a situation like this arises. If the customer would have called Customer Service, they could have the corrected the customer's error at no penalty to the customer. Premium Parking has no authority to overturn any decision that is made by the booting company. If they have denied the refund request for the boot fee, then decision is at it stands.  Thanks,Premium Parking Service

Revdex.com:
At this time, my complaint, ID 11710443 regarding Premium Parking Service, LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.) Though I have received a refund for the problem charges in my complaint, my dissatisfaction with the...

company remains because the business ignored my initial request for a refund UNTIL I contacted the Revdex.com.  After my Revdex.com complaint, the business still took 3 weeks to process my refund.
Sincerely,
[redacted]

A refund in the amount of $170.00 is already being processed. We only do refunds once a week. This refund will be credited back to the credit card used to process the original payment. If you have any additional questions, all you have to do is reach out to office and someone is happy to answer any...

questions that you have.  ###-###-#### option 1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829088, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowNothing on the ticket nor anywhere we could see indicated vehicles must pull in forward.  There were dozens of other vehicles backed into spaces.   Additionally had we had a ban of same heights it would e scraped regardless of backing in or being forward.  Fact of the matter is all warnings alluded to 6'6" clearance with no other info This is misleading and incorrect and lead to the damage.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11763508, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't know what kind of proof you want.  I parked on the street and I got $10.00 in quarters from the Regions bank in a block away from the parking plus $6.00 that my wife had in her purse.  Now, do you think I will asking for a refund if I used the parking?  You are treating me as someone that I am trying to rip off your company however you are the one that are taking advantage of the people passing through that are not familiar with your parking system. If you check your records, I called your customer service number on the sign and they asked me if I got a boot in my car if not, not to worry that a refund will be done with no problem. In that moment, your representative should advise the hassle to get the refund and to keep a receipt so I wouldn't be judge as someone trying to rip you off.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495005, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received my refund.  But your company is directly responsible for my overdraft fees.  You will see in the attachment the debit to my account, and the three over draft fees I was charged.  You had no right to debit my account in the first place.  I was not signed up for automatic debit and I had paid for June parking 7 days prior to you drafting my account.  I will be refunded $105 in overdraft fees. 
Regards,
[redacted]

We are happy to speak to the customer and provide a response once we have details to research. Please contact our Customer Service Manager, Seward B[redacted] at ###-###-#### to discuss.

I have contacted Admiral, and even though Premium Parking denied my appeal, I was issued a refund.

[redacted] We are sorry for the inconvenience. Unfortunately, Admiral Enforcement is not Premium Parking. We utilize the 3rd party vendor to enforce the parking locations. We have been in touch with them regarding the issue and have had them to address the issue with you directly. If this...

matter has not been resolved or if you would like to discuss further please contact our office. Thanks, Customer Service Manager

Premium Parking does apologize for this incident. We are contacting the customer to issue an apology and a refund.

We understand and respect your position. However, as we stated before, our goal in setting prices is to reflect the market for parking in the area and ensure that there is always space available for all customers. Out of all 1867 spaces available at the Harbor Point Development, there are over half of the spaces that can still be purchased for $175 or less. We look forward on Exelon Customers as they prepare for their move in November 1, 2016.

The customer's vehicle was booted because the field supervisor saw them leaving the location without paying. There was no way for him to know at the time that the customer would return shortly to pay. I do apologize for any rudeness from our employees. It is certainly not our business practice to...

treat our customers poorly. I have looked up the booting appeal in our system and it has already been approved. The customer will receive a check in the mail refunding the $90 booting fee. However, we cannot refund the $15 because the vehicle did remain parked in our location. In this instance, our field supervisor followed the correct procedure in having the customer fill out an appeal form. It did take our office longer than usual to respond because many of our key employees involved in the process have been out of town. Again, I apologize for any trouble.

Rate increases are communicated to customers via email. ALL rate increases including this increase was communicated three weeks before the rate increased. [redacted] along with 50 other people were all notified by e-mail. Customers parking at that particular location were offered 5 other locations...

with a considerably cheaper rate within walking distance of the location in question. Premium Parking sets rates based on several factors. Our team constantly monitors customer feedback, competitor rates and economic factors to adjust pricing at each location that we manage. Our goal in setting prices is to reflect the market for parking in the area, and ensure that there is always a space available for paying customers. While no one likes higher prices the reality is they communicate the demand for a product or service.    Our intent is to be transparent with pricing so our customers always know the cost of our services before making the decision to purchase.  Cheaper pricing is always available the farther you get from high demand areas. Prices do change by time of day and time of year. The attached notice is the notice that was sent out to all customers parking at the location in question.

We would like to apologize for the inconvenience. It is likely that our employees were busy and just made a mistake. However, they should certainly be more mindful and the customer certainly should not have negative repercussions. Therefore, we are happy to refund the $25 for parking from Premium...

Parking as well as the $31.50 booting fee from Admiral Security Services. We will mail two refund checks to the address listed here within the next two weeks. Again, I apologize for the inconvenience and frustration you experienced.

Ms. Paula and Mr. [redacted] spoke yesterday. We have credited his account on 6/15/2016 at 5:00 pm, please allow 48 hours for the credit to post. Please let me know if we can be of any further assistance.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Premium Parking Service, LLC regarding complaint ID...

12561120.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495005, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearSo it's been 48 hours and I have yet to be reimbursed. Also, I need reimbursed for the $105 in over draft fees I was charged because you auto drafted my account wrongfully and still have yet to refund me my money 23 calendar days after the fact  Since you guys can't figure out how to work your systems, why don't you send me a check in the mail for $234.14 - the $129.14 for over charging/auto drafting and $105 charged to my bank account for over draft fee because of your wrong doing. You can agree to the terms or you will receive a letter from my lawyer. I expect a reply and confirmation by Monday.  Regards,
[redacted]

Our monthly account manager has called the customer directly and we are waiting for a response from [redacted] The attached image showed that we reversed one of the payments. We are more than happy to reach a resolution, We need more details to look in to it on our accounting side. Please call our monthly account manager, her direct line is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12617447, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Premium parking's lack of communication with Admiral and refusal to verify my payment resulted in a boot being placed on my car, and a 90 dollar fine. Premium Parking's rude and difficult operators created an impossible environment to get the case resolved.  
Regards,
[redacted]

[redacted] Thank you for your feedback. We do work closely with the VCC to meet their requirements and will continue working with them to improve our signage. Premium Parking’s mission is to provide a clean, efficient and friendly place to park. We realize this might’ve not been your experience and would like to make it us by offering 24-hr complimentary parking on your next visit to New Orleans. All you need to do is contact [redacted] and provide vehicle information, the date and location you are interested in using reference code: GC100 Please note that complimentary parking is a one-time use only. You cannot make use of 12 hours one day and 12 another day. We hope your next experience with Premium Parking is more enjoyable.