Premium Parking Service

It is certainly not Premium Parking's intention to lie or cheat our customersThe email received from Syerra was her best determination based on the situationHowever, the email that was sent through Revdex.com is our stated policyAny receipt printed from the kiosk lists our in/out policy on the backAlso, it is not our intention to dispute the booting fee, no matter whatWe, simply, would like more information as to the circumstancesPlease understand that our customer service agents try to answer all inquiries to the best of their knowledgeHowever, they are not involved in the booting process or refund process whatsoeverPlease take my email through Revdex.com as our policy and disregard the previous email from our agentFeel free to contact me directly at ###-###-####

***I am sorry that you have been through such a lengthy and frustrating process to appeal a refundWe truly understand your position, however, there is nothing we can do without proof that the parking was not usedParking is non-refundable. We continuously strive to improve our customer service, and we appreciate your feedbackPremium Parking will work on creating better and more clear signage/instructions for customers using out lots

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11763508, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not requesting partial refund for unused timeI didn't get to use the parking space at all, I was told that I had to move by the gentleman that had the space reservedI contacted right away the number on the sign and explain the situation and I was told that the refund will be made with no problemI moved my car and I park on a street meter at $per hourI put $in the meter and I didn't get a receiptI was late for my appointment and I could not be looking for another parking lot
Regards,
*** ***

We were in communication and offered to pay to repair the damage that was done to this guest’s vehicle. One of the two estimates was over double the expense of the other one. The guest decided to process the claim through their insurance, and we agreed to negotiate with the insurance
company

Premium Parking does not pay for Diminished ValueThe customer was paid for repairs to her vehicle and also rental reimbursement within the damage claim time frame of business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495005, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry for the delayYou called me during working ours and I tried to call back on different occasions with no response and left two messages
Regards,
*** ***

*** ***Please excuse my delayed response as we have carefully reviewed your case. Once again, I am sorry that you have gone through this frustrating processAs your business does matter to us we would be happy to provide a refund; unfortunately, the circumstances of your case does not allow us to provide a refund or credit parking to you as you did not pay for parking at any timeWe also cannot provide a credit the difference in parking vthe boot fee as Premium Parking and Admiral Enforcement are separate entitiesPremium Parking hires Admiral Enforcement to control wrongfully parkers at our parking lotsAdditionally, we will work on improving signage at our location but you need to understand that the signage at all of our parking locations are compliant with the Vieux Carre CommissionThe VCC established height restrictions and number of signage as well as the size, color and font used on the signsWe adhere to their requirementsIf you do not approve of this response, please appeal with the city about Admiral EnforcementYou will also find that we are licensed through them and adhere to their policies

Premium Parking refunded the charges on June See attached receiptUnfortunately, Premium has no control over how long it takes the bank to release the funds and there is nothing we can do to speed up that processIt is solely on the bankConcerning the overdraft fees, we do not usually refund NSF chargesHowever, please send a picture of your bank statement that shows the monthly debit, Premium Parking's business name and the NSF charges and our CFO will look in to a possible refundThe previous screenshot of the charges does not show enough information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11763508, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I completed the refund information as requested by the business and I received the response below:Your refund request has been deniedIf you should have any additional questions please contact customer service and speak with management. Kindest Regards, MsTerriance H***Premium ParkingCustomer Service AgentCommon St.Suite 2950New Orleans, LA 70112 1-844-236-2411(Office) As I mentioned before, I was charged for a space that I never used
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495005, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I missed Paula's call yesterday because I was working but I called back on my break and left a voicemail for herI tried calling her again today 6/and left another messageThis process is getting ridiculous and need to be resolved ASAP.
Regards,
*** ***

Rate increases are communicated to customers via emailALL rate increases including this increase was communicated three weeks before the rate increased*** *** along with other people were all notified by e-mailCustomers parking at that particular location were offered other locations
with a considerably cheaper rate within walking distance of the location in question. Premium Parking sets rates based on several factorsOur team constantly monitors customer feedback, competitor rates and economic factors to adjust pricing at each location that we manageOur goal in setting prices is to reflect the market for parking in the area, and ensure that there is always a space available for paying customersWhile no one likes higher prices the reality is they communicate the demand for a product or service Our intent is to be transparent with pricing so our customers always know the cost of our services before making the decision to purchase Cheaper pricing is always available the farther you get from high demand areasPrices do change by time of day and time of year. The attached notice is the notice that was sent out to all customers parking at the location in question

Mr*** I am sorry your last experience with Premium Parking was not enjoyablePlease note that the lot you are referring to, located next to the Riverview Room is P402, not PHowever, I understand that the payment logistics of this lot (P402) are not what they used to be, but we have
evaluated the signage at the parking lot and concluded that our signage is visible upon every entrance/exit (including pedestrian entrance/exits) and communicates the parking standards for such lotIn addition, if you parked against the seawall, you should’ve been able to notice the “Pay Here” kiosk located against the seawall as wellOnce again we are sorry for the inconvenience our restructured lot has caused youWe are happy to refund $for the inconvenience, but we cannot provide a $refund for the boot as the enforcement company, Admiral Security, are the ones who handle boot appeals

Mr***,
I apologize for this inconvenience When we pulled your transaction report from the machine software, we noticed you were charged $instead of $15. This appears to have been a glitch in the system since all other 24-hour transactions during that time were made for
$15. Our machines are programmed to provide refund information on the ticket when an over payment is made at the machine We are looking into this glitch to figure out why this transaction error occurred
We have also placed stickers near the keypad and payment slot that indicate the machine does not provide changeUnfortunately, this message is sometimes overlooked and our customers have to request the refund
A $refund check is being sent to you and should arrive by the end of next week
Please feel free to contact me with any questions or additional concerns
Again, we are sorry for the inconvenience this has caused you
Regards,
Premium Parking
***

Refunds typically take anywhere from to BUSINESS days depending on the type of requestThis refund is currently being processedIf you have any questions, our office is open 24/and we are happy to help

I do apologize for the inconvenienceHowever, according to our records, this customer purchased a hour parking session, which expired at 10:amSee attached receiptAs the customer stated, she did not return to her car until 12:pm, which means that this was a valid boot

I only received one message from *** ***At that point, I had already requested the bank statement so I was simply waiting to receive itAfter reviewing, Premium Parking did not cause the overdraft feesWhen we debited the account on May 27, there was still a balance of $It appears the account did not overdraft until June from charges made with UberPremium Parking will not issue a refund of any overdraft charges since our debit did not directly cause any overdraft feesIf you wish to discuss further, please call my direct line ###-###-####

The booting appeal has been approved and the accounting department is reconciling records today and mailing out all refund checks tomorrow. Due to the short amount of time it takes to walk to the digital machine to pay for parking and return to a vehicle to place the ticket on your dash, this is not a common issue. The procedure is if a field supervisor is aware of a vehicle that has been on the lot without paying for 10 minutes, they are to boot the vehicle. They are then instructed to have the customer fill out a refund form, if they feel it was unfair. Our field supervisors have to use their best judgement in these situations. As any person, sometimes they are wrong ,which is why we offer an appeal procedure. In this circumstance, our procedure was followed and the customer's appeal was approved for refund before the complaint was filed. Usually, enforcement appeal refund checks are mailed out within two weeks. However, with the holidays and end of the year accounting practices, it was delayed this month. For that, we apologize. We also offer payment through our mobile app or advance reservations which further reduces the probability of getting a boot when walking to the kiosk. We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11754142, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached PDF. This is an email sent from Exelon. I've highlighted the date of 10/10/2016 as well as the part that Exelon was NOT informed of the increase. Note that this parking lot is in the Exelon building and primarily serves Exelon Employees. I have also talked to more than a few coworkers who signed up at this garage. NO ONE received this alleged email 3 weeks in advance. I also checked my SPAM folder and found no such email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12657815, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],I am sorry to hear about the issue. Our rates are always subject to change, but we will process the refund of $10 since you were informed that 24 hours rate was $20.  Thanks for parking with Premium and our representative will contact you to process your refund...

shortly. thanks,Premium Parking