Priceline.com

Complaint: [redacted] I am rejecting this response because: No confirmation e-mail was sent after my bid of $had been accepted, Instead, I was offered, in reality tricked, into taking on the Priceline.com [redacted] Bank card along with $statement credit towards purchase of this car rentalUnderstand, prior to my unfortunate experience this complaint seeks to redress, I did not seek a new credit cardHowever, as a result of this, I now have a credit card, but no car rental reservation Sincerely, [redacted] ***

Hi Please see the response we provided to the customer below: [redacted] face="Calibri">Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted] We are writing to let you know we received your email in our Executive Offices We see that your issue has already been resolved by one of our CS Relations ExecutiveShould you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: On Monday, January 20th, Priceline committed to giving me a full refund (minus the $cancellation fee) , and that the money would be deposited back into the account originally charged within one business dayThe money has yet to arrive Sincerely, [redacted]

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondThe consumer is requesting to cancel/change his/her airline ticket purchase Our record indicates that the consumer selected specially priced discounted airline tickets that are non-refundable Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms conditions of the selected purchase · This vacation package cannot be changed, cancelled, transferred or refunded due to our travel partners' policies We are sorry that the consumer’s selected airline ticket purchase is non-refundable, and we ae unable to further assist We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-07-04:53: [redacted] Hotel And Casino - Reno Guest Rating: / [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Check-In: Tue, Aug 5, 2014Check-Out: Fri, Aug 8, 2014Nights: NightsRooms: RoomPersons: Adults Room 1: [redacted] Room Type: Skytower Standard King-wifi Included -city Or Mountain VieRoom Coffee · Freebies: Free Parking Flight Details We've Selected a Discount Flight for this PackageYour exact flight times and airline will be shown to you after your purchase is complete Departing Flight Information - Tuesday, Aug 05, [redacted] Returning Flight Information - Friday, Aug 08, [redacted] * [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you did not intend to purchase your reservationWe reviewed your booking and verified that you purchased a restricted ratePrior booking, we indicated that we will immediately charge your credit card the total room charges upon bookingWe apologize; however, your reservation is non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe understand that the consumer did not have enough time to rent a vehicle due to his/her flight arrival timeOur flights and rental car reservations are treated independently unless booked as a packageWe also do not assume that every passenger would require a rental vehicle upon arrivalThe consumer’s initialed contract page indicates that he/she selected a Name Your Own Price reservation disclosing that flights will start anytime between AM and PM, and that the passenger will arrive no later than 12:a.mthe next dayI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Thu Jul 09:59:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Sat, August 1, Return: Wed, August 5, Departing Airport: [redacted] Arrival Airport: [redacted] **or [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to you Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I was originally scheduled to depart on Thursday (not Friday) so that would be a two day noticeI'm sure Priceline is well aware how much a ticket costs at that short of a notice, which made it impossible to change the flightI think this situation could have been avoided altogether had they informed me of the change when the airline made it in April Sincerely, [redacted]

Dear [redacted] ***, Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are requesting that we change your one-way ticket to a round trip as you intended to book a round trip; however, you received a confirmation of a one-way ticket reservationWe have reviewed our records and found that the itinerary you received is the flight you selected during the booking process We verified that selected to book a one-way ticket Prior to booking your reservation, we presented you with a Contract Page for review and initialThe contract has the details of the flight itinerary you selectedFor your reference, a copy of the contract page has been sent in a separate email We apologize; however, should you want to exchange your reservation, fees will applyIt is important to contact our Air Travel Services Department if you wanted to exchange your reservation, since the option to exchange may no longer be available after the departure and you might lose the value of your ticketWe also suggest that instead of exchanging your current reservation, it might be less expensive to book a separate ticket for your return in [redacted] We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The consumer states: “ I entered the bidding feature of priceline so that I can search for a car that I can afford.” “ I entered the price that I desired for the car rental and I believe I also entered my visa credit card number, not aware that they were going to bill me right away.” According to the consumer, after purchasing a Name Your Own Price rental car reservation, he also purchased a rental car directly with ***, and requests a refund for his Priceline rental car stating that he was unaware that he would be billed for his Priceline purchase, and did not agree to the Priceline purchase Attached hereto, is a copy of the consumer’s initialed contact page authorizing the terms and conditions of purchase, including the following, listed under Important Information: Important Information · Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of payment We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist with a refundUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Sincerely, ND’Angelo Executive Offices

Complaint: [redacted] I am rejecting this response because: their was no final price on confirmation page price only came up after I summit ed the order I would not have accepted the offer I cannot afford dollars they should take care of their customers Sincerely, [redacted] ***

Dear [redacted] ***, face="Calibri"> Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] n - West under Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your request to be refunded for the reservation since it was booked for the incorrect dates We have reviewed your concern, and our records indicate you agreed to book the reservation for check in on August 16, and check out on August 17, We also verified that you agreed to the following cancellation policy that was displayed prior to booking: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount We have sent a separate email that contains a copy of your contract page for your reviewThis page was displayed to you prior to booking the reservation, and it outlined the terms and conditions, as well as the dates associated to your reservation We have contacted the hotel, and they verified that you did not use the reservation, However, they are unable to issue a refund since you purchased a prepaid non-refundable rate We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I never saw anything that said that, either they put in such small print that noone could read or it just wasn't there at allI would have never signed up for the card if I would have know that was their policyAt the least their offer was decievingI will only accept the $refund or a credit towards another purschase from pricelineIf they refuse to work with me on resolving this issue I will takemy complaint to the consumer protection agency to be invistaged furtheri would think that they would want to resolve this in a way that is satisfactory to the customerWere not talking about thousands of dollars here Sincerely, [redacted]

I am rejecting this response because: I understand I read the agreement I sighned I just wasn't aware I search deals with how many guest I will have there when I switched to express deals I thought I kept how many guest and that part they only guarantee only two people in this room was a stantard guaranteeI was just very disappointed with your customer serviceI haven't never had problems with expediaI will never use priceline or refer anyone to use priceline Complaint: [redacted] Sincerely, [redacted]

On behalf of the consumer, w e have requested a refund from [redacted] s for the unused portion of the passenger's airline ticket We will provide a reply to the consumer once we receive a response from [redacted]

Dear Mr [redacted] , face="Calibri"> Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on this hotel reservation We apologize for the inconvenienceOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIn addition, the only time that you can purchase the travel insurance is when you submit a Hotel request on the websiteIf you are still interested in insuring your trip, you may visit [redacted] We are not affiliated with these sites, but we are aware they offer insurance for travel related itineraries I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Revdex.com, Inc The consumer is requesting a refund for a non-refundable Published Price airline ticket On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Our record indicates that the consumer contacted priceline requesting to cancel the reservation and was informed that the purchase selected is non-refundableThe representative offered to exchange the ticket for future travel in accordance with the fare rules of the ticket however; the consumer declined the exchange option Attached below, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of each purchase Thanks you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Jan 21:27:EST Trip Summary for [redacted] Name must match photo IDPlease verify spelling and edit name if necessary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Flight Information - Wednesday, February 19, Flight [redacted] 2h 15m, mi From [redacted] **Departs: 7:AM To [redacted] **Arrives: 9:AM Aircraft [redacted] *** (Jet) Economy/Coach Class Flight [redacted] 4h 10m, mi From [redacted] **Departs: 12:PM ToP [redacted] **Arrives: 2:PM Aircraft [redacted] *** (Jet) Economy/Coach Class (operated by [redacted] Flight [redacted] 0h 57m, mi From [redacted] **Departs: 3:PM To [redacted] **Arrives: 4:PM Aircraft [redacted] *** (TurboProp) Economy/Coach Class Passenger and Ticket Information [redacted] Seat Preference Flight ***: Aisle Seat Requested Flight ***: Aisle Seat Requested Flight ***: Aisle Seat Requested Ticket Type:Electronic Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket Taxes & Fees: $per ticket Processing Fee: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $291.00This is the BEST PRICE for these flights GUARANTEED! Baggage fees are not included in your trip cost

Complaint: [redacted] I am rejecting this response because: Priceline has deceptively re-phrased my complaint as being, “dissatisfied with seating arrangements.” My complaint is that Priceline made NO seating arrangementsAfter booking and paying Priceline for tickets, Priceline then provides screens for selecting seats, which I carefully usedUnbeknownst to me, no seats were assignedIf Priceline is unable to make the requested seating arrangements, they should subsequently and promptly notify customers of same so that we can contact the airline directly and make the arrangementsThis Priceline did not doUnless Priceline pays for adjacent seats now, this family with small children will be scattered on their flights—an unacceptable situation A quick internet search discloses that this problem is not new to Priceline: http://priceline-com-reviews.measuredup.com/Complaint-Airline-Ticket-Warning- http://priceline-com-reviews.measuredup.com/support-ticket/Seating-Assignments- friends reviews [redacted] ** [redacted] [redacted] [redacted] [redacted] [redacted] Sincerely, [redacted] ***

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer states: “I had accidentally clicked on the website and accidentally booked a hotel reservation that I not want to.“ Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of his purchase We appreciate the opportunity to clarify Sincerely, N D’Angelo priceline.com This contract for request number [redacted] was originally initialed on 2014-04- 19:37: $ per night Star Hotel in Midtown East Area for $182/night This deal saves 30% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Extending eastward from glamorous Fifth Avenue, Midtown East is defined by world-famous landmarks like United Nations Plaza, StPatrick's Cathedral and the Chrysler(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Free Internet in public areas Restaurant Business Center Fitness Center Check In: Fri May 23, Check Out: Fri May 30, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night Queen Special - Bed Requested $ per night Standard King - Bed Requested $ per night Standard Double Double Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Midtown East © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $35! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $1, Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $2, Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us re**rding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting to cancel this reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe Travel insurance protects you and your travel companions a**inst unforeseen illness, injury, job loss, bag**ge loss, and moreThis information was presented to you prior to purchase when you were asked to review your reservation, including the Trip Protection Description of Coverage and terms associated with the cancellations or changesWhen you purchased your reservation, you agreed to those terms Please note that the contract page shows the following links that you can click to read/review before purchasing the travel insurance for this booking: View Terms and Conditions (located next to the option that says, "Yes! I'd like to purchase Trip Protection for $per room, per night.") Description of Coverage (located next to the box where you entered your 2-letter initial, **) Therefore, we are unable to change, cancel or process a refund for this reservation For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:this is about advertisingI chose this deal when an image and copy flashed up on my screen with the words that specifically said the [redacted] AirportThe actual location might be miles away, but it is within a National Park, so it takes minutes to minutes to reach this locationThis is 100% misleading information and I made my purchase based on this pretense that the car would be at the airportNo business should mislead their customers this wayIt's a bait and switch tacticThousands of upset customers on their [redacted] page everydayWe rely on organizations like yours to correct these bad business behaviors Please reconsider your decision, Sincerely, [redacted]