Priceline.com

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s initialed contract age agreeing to the terms and conditions of the purchase Cancel Policy: · If you decide to cancel your reservation anytime between noon on Saturday, May 31st and noon on Sunday, June 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Sunday, June 1st) Priceline.com discloses the following for same day check-in Can I book a same day reservation? · When booking a reservation for immediate cheafter midnight, enter yesterday's date into the chedate field · If you book a one-night reservation after midnight for immediate check-in, you will have to check out at the hotel's check-out time later that same day Please note, the hotel room was available to the consumer as bookedWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Priceline offers a variety travel service options, including our Retail service where consumers have the option to select specific room type accommodationsWhen selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation In this case the consumer selected an Express Deals/Name Your Own Price reservation that provided greater savings and less flexibility On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Can I request a specific room type? Depending on the reservation you make, you may have the option to request a specific room type When you make a reservation using our Retail service, you can select a specific bed type When you make a reservation using our Name Your Own Price (or Express Deals when available) you will not be able to select a specific room type through Priceline All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceine.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to the consumer, Priceline did not disclose the cancel policy prior to purchase The consumer states: “My Name is [redacted] Phone Number [redacted] I booked a reservation online today through Priceline booking around 120pm August 25, 2015, the terms and agreement said you have to cancel by 12noon, since it was after 12noon I assume it meant the next day Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the consumer’s selected purchase, including the following cancel policy · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th) We appreciate the opportunity to clarify Sincerely, ND [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-13:28: Please verify the following information to continue with your request Please enter a phone number [redacted] [redacted] Freebies: Hotel Freebies: On Sale Now -> Save 20% on this stay — Free Parking Check-In: Fri, Aug 28, 2015Check-Out: Sun, Aug 30, Room Type: Bedroom Condo ~ King And Twin Beds ~ Full Kitchen~ Whirlpool - Max Guests Flexible Cancellation Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th) Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Priceline Charges $ Resort Fee [redacted] $ Total Cost $ Prices are in USD *This resort fee is charged by property at check-in promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Bedroom Condo-One King-Two TwiJacuzzi Tub-Full Kitchen-Washer-Dryer-Bath · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 20% on this stay — Stay and Save — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free Parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th) · Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate

I searched their service for a room several days in the future I went to check on the address, and they had switched my reservation for the night I did the bookingAs a result I was miles away from the room they decided to book me withI contacted their customer service, apparently this happens a lot and they refused to do anything about itThis is not he first time I have had a problem with themTwo years ago I booked a hotel room with a poolthe hotel did not have a pool, I filed a claim to get my money backObviously I am still waiting

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of the purchaseWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-08-01:07: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Area Which hotel will I get? CheDate: Tuesday, September 30, Check-Out Date: Wednesday, October 1, Region [redacted] , MT City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Free Parking, Free Internet Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: Thank you for your help in addressing my complaint with Priceline.com I receive a letter back from Priceline, unfortunately with their same stance It's very concerning to me that the company does not do anything to insure the hotels they provide are "quality accommodations", as they guarantee Each time I have had interaction with their Executive Office, it has been with the same individual, [redacted] We had spoken once over the phone, she stated to become part of their system, the hotel needed to meet certain specificationsI asked what year they were admitted, she did not knowI asked when the hotel had last been audited, she did most recent customer reviews for this hotel, a breakdown of the verbiage that has been reportedIt clearly shows their customer rating is based on the hotel's location and their free breakfastPriceline does not seem to address any of their clients comments about poor cleanliness - roaches/moldIt seems they should have some kind of auditing process to address client concernsI am at a loss of how to proceed with PricelineAny help the Revdex.com can provide, is appreciatedI booked and paid for two rooms for two nights at the [redacted] Midtown in Sarasota, FL, and hate the prospect of losing my money, but we cannot stay in this hotel Sincerely, Cindy Baron

Better Business Bureau, Inc We are in receipt of the consumer’s letter concerning the resort fees associated with his/her Name Your Own Price ® hotel room purchase Priceline.com discloses prior to purchase that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel Priceline clearly and conspicuously places the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following information Hotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees apply These fees are incurred whether you purchase the hotel room reservation with priceline.com, or directly with the property Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the Name Your Own Price ® purchase We appreciate this opportunity to address the consumer’s concerns Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-06-11:41: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Wednesday, June 18, Check-Out Date: Friday, June 20, Region San Antonio, TX City Areas: Boerne Downtown East Fiesta Texas - La Cantera Fort Sam Houston Lackland AFB Market Square Area Medical Center Riverwalk Area San Antonio Airport (SAT) San Antonio East San Antonio North - Stone Oak San Antonio Northeast San Antonio Northwest San Antonio South San Antonio West - Sea World Schertz - Selma The Dominion CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: The airline ( [redacted] ) told me Priceline is responsible for the money return and Priceline tells is the airline Bottom line: they are both making the other company responsible and that is how they have been playing with me since August That is why I contacted Revdex.com, hoping you will be able to find out the truth One of the companies is lying and cannot believe that such large companies will make such an issue about the return of $1,800, which mean nothing to them and to me mean living expenses for more than months Did you or can you also contact [redacted] ? I will really appreciate your help and cooperation Sincerely, [redacted] *

From: [redacted] Sent: Wednesday, June 15, 2:PMTo: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Hi I'm writing in reference to my complaint I did get through to someone on priceline still dis satisfied but I did confirm my hotel reservations this timeYou can remove the compliant I will just settle with it being resolved

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 06/24/at 04:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel requestTotal Original Cost (including taxes and fees and $priceline hotel coupon) $($355.30) $Hotel Cancellation Fee $$$Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: Thank you for taking the time to clearly indicate these hidden charges at this stageToo bad it’s not so clear when bookingWhile I accept that this response is likely canned and defending Priceline’s policy, which is located at the bottom of the page and NOT near the price total; I feel it’s unfair and deceptiveWhen I called the hotel directly they were quite clear with me that this is a common charge and they always charge itIf that’s the case Priceline needs to include it near the price being paidThis isn’t a “hotel may charge” type of feeThis is a known Resort Fee and is always chargedTherefore, I believe this is an unfair and deceptive ad practice! This fee makes the difference between a deal being fair and acceptable and simply not I’ve attached a screenshot sample of the bidding screenThe price and taxes and total bid are boldThe “added extras” are displayed at the bottom and in a font size that is two font sizes smaller than the bidIt is the advertiser’s duty to clearly and conspicuously state this known added fee near the bid and total priceI believe Priceline has violated my rights as a consumer and is bullying me in to spending my money with their companyThis trip has not occurred and I would like a refund immediately! I do not want to engage in a back-and-forth battle over policyI work hard for my money and I deserve the right to choose who gets my businessPriceline has done nothing to make this right I’ve done business with Priceline in the past, though I’ve never experienced this treatmentThis will no doubt end my relationship with PricelineThere are way too many other options nowI don’t need this treatmentWhile I’m only one consumer and that promise seems meaningless, I know for certain this way of treating customers won’t last foreverThere are countless other people who have been burned by Priceline’s ironclad, deceptive and anti-customer friendly ways and this treatment will no doubt burn enough bridges that Priceline will have to change in order to stay in business In conclusion, with ample time remaining for Priceline and the hotel to fill this vacancy I respectfully await a cancellation of this booking and full credit card refund Best, Rita

Revdex.com, Inc Attached hereto is a copy of the consumer’s initialed contact page authorizing the terms and conditions of the purchase, including the following check-in- check out dates: Check In: Tue Jun 3, Check Out: Thu Jun 5, As requested and authorized by the consumer, priceline confirmed the above listed check-in- check out dates We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-05-23:09: $ per night Star Hotel in Fairbanks Area for $118/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guest Score: Rated out of (or higher)

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe verified that the consumer selected to change the departure date to December 15, In addition, we presented a page prior to booking with the details of the request, including the December 15, travel date, summary of charges, and the terms and conditionsThe consumer entered his/her initials, and agreed to the terms and conditions, and verified the information to be correctDue to the incorrect date entered by the consumer, and as an exception to the cancel policy, we offered the option to resubmit the purchase with the applicable feesThe consumer agreed to this option, and the fees cannot be waivedWe are unable to refund the new reservation, for Trip Number [redacted] We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: Thank you for your replyHowever, since I have personally been on this property before I know for a fact the state and condition it is inJust read the most recent reviews from any of the websites you listedI have used the Name Your Own Price tool in the past and I understand how it worksI was not looking to stay in any "particular" hotel, but only one that truly holds a star statusI can appreciate there is no perfect rating system, but this one is definitely flawedOne point that I did not bring up in my original complaint is that when I received the Priceline confirmation with the name of the hotel and picture, it's interesting that the picture was actually of the [redacted] down the street and not the [redacted] ? That was very "suspect" My family averages around hotel nights a year and although, Priceline has been a resource for us in the past I am sad to say that it will no longer be an option for usThank you again for your time Sincerely, [redacted]

Below is a summary of our communication with this customer I called [redacted] and advised that the total charge for the same exact room from millenniumhotels.com is $I informed that customer that even with the 10% discount, the amount would come down to $which is still higher compared to what he booked on our website which is $I also informed him that we checked the itinerary of his colleague ( [redacted] ) which has a cheaper rate, we see that it was booked through our Express Deal option with a different number of nightsI advised that the cheaper itinerary must have the same exact details as his original bookingThe customer advised that he sent an email with a screenshot showing a cheaper rateI checked his email and see a rate of $296.10, but could not verify if it is for the same itinerary, since the dates, room type and applicable taxes does not showI apologized to [redacted] if we could not refund the difference

Dear Ms [redacted] , We are contacting you today regarding your reservation at the Grand [redacted] for Trip Number [redacted] We are writing to let you know that we received your Better Business Bureau concerns in our Executive OfficesWe understand that you had some concerns during your stay at the hotelWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayYour confirmed hotel did not guaranted that they will provide a television compatible to your game systemWe appreciate your feedback and contacted the appropriate people at the hotel to share your concerns For future reference, we suggest you use our extensive list of disclosed hotel properties if you are planning a trip that requires a specific amenityOtherwise, our Name Your Own Price and Express Deals option cannot guarantee an amenity unless it is stated on the contract page We appreciate your business, and we are very sorry if we are unable to provide a refund for your reservationAs a gesture of goodwill, we would like to offer you $travel voucher valid toward your next prepaid booking with priceline.comThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs To redeem your voucher, you will need to book a new prepaid reservation on [redacted] Once your new reservation is accepted, please send us an email at: [redacted] This email should include the following information: -Original Priceline Trip Number that is associated with your voucher -Your new Priceline Trip Number -The amount from the travel vouchers that you received for the inconvenience you experienced with our company We will then issue a refund for $(if your purchase price is greater than or equal to that amount)This offer is valid for one (1) year from the date of this e-mail We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

The email address is [redacted] I submitted numerous request and I no longer have the request numbersbut all request were done with the above email address Complaint: I am rejecting this response because: Sincerely, [redacted]

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Dear [redacted] ***, We are writing due to the complaint you have filed with the Revdex.com regarding your reservation at the [redacted] *** We have contacted the hotel on your behalf and the hotel has agreed to issue a full refund for your $purchase Your *** ending in *** should reflect this refund within to business days Sincerely, [redacted] Executive Offices

Dear MrTwiddy, Thank you for contacting us through the Better Business Bureau regarding the priceline ad on Facebook I understand that you saw an ad on Facebook that indicated that the price for staying at [redacted] in Atlantic City for $76.00, and when you clicked on the ad and entered your travel dates, the rate was $ I am sorry that your dates did not coincide with the dates that other customers have actually booked that hotel for that rate Hotel examples shown are for offers booked in the last days on Priceline's reservation system and do not include taxes and fees There is no guarantee that hotels, dates or prices will be available and savings are not guaranteedActual prices and availability are always subject to change We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Steve Kozloski Executive Offices