Priceline.com

Room was misrepresented as the pictures show beds in a [redacted] , room called queen suite, details did not specify queen bed or 2, only said queen suite and pictured beds in photos, when my party of arrived we had bedThere was no other rooms availableUncomfortable night, luckily I had a twin blow up matters with me, but one person had to sleep in a chairPhotos should be correct!!!

Dear MrGardner, We are contacting you today regarding your airline reservations for Trip Numbers [redacted] and [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of your flight for Trip Number [redacted] We reviewed your reservations in our system and verified that your flight on February 13, from Washington, DC for Trip Number [redacted] was cancelledUS Airways processed a refund directly for your reservation The tickets for your return flight was purchased separately, for Trip Number [redacted] The reservation was confirmed with AirTran Airways This reservation did not suffer any cancellation and the flight operated on February The reservation was not even cancelled prior the original departure and was tagged as no show We are sorry but we are unable to provide a refund for your reservation As an exception, AirTran Airways provided a credit for each passenger and in order to rebook, all fare rules will applyOur ability to assist you is dependent upon airline policy In order to rebook, the tickets must be exchanged and travel must be completed by February 11, The travel credit is non-transferrable This is valid on AirTran Airways only and is subject to an airline-imposed exchange penalty ($for each ticket)You will also be required to pay any increase in fare and a $per ticket Priceline service feeIt is valid only for the purchase of a new ticket; credits cannot be applied to tickets purchased directly with the airline or to prior purchases made on our website We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Zadhy Solinap Executive Offices

[redacted] I am rejecting this response because it does not actually address the problemJust giving a hotel a rating does not mean that the rating is accurateI have experience with [redacted] and some of the other three-star hotels that you listed in the original offerThey do not offer dirty rooms, unchanged linen, cockroaches and mice to their guestsYour own reviews list numerous complaints along these linesPriceline reads all reviews before posting; I have given reviews to your company in the past, so I know that this is the policyIf you have literally hundreds of complaints, and have not revised your reviews, then your company is failing in its part of the deals offeredYou have taken money and not given fair serviceI have complained because of this You write, "I know you expect a different answer", but in fact I had no such expectationsWhen my husband used on-line chat to complain, he was met with a series of rote responses and was left with the feeling that no one was actually listening or doing anything but brushing him offI get the same feeling from your stock reply/refusalI had no expectations, but I had hopes that you would respond to the problem at hand and make an effort to see if your company had actually made a mistake and would offer reparationYour company is not perfect; mistakes can be and are made I have dealt with Priceline for years:I have rented cars at least twice a year, booked hotels last year and this year and your firm gave good serviceThis is the first time, in my experience, that you have failed to live up to your end of a bargainNow, I know that I can no longer deal with your company because you have changed the way that you operateYour firm has done nothing to investigate a real problem and has made no effort to find a solution Sincerely, [redacted] ***

Revdex.com, Inc The consumer’s hotel room [redacted] was purchased with [redacted] .com For any assistance related to [redacted] .com purchases, please contact [redacted] or Jessica Byrd at [redacted] .com (contacts below) [redacted] – [redacted] – [redacted] Phone: [redacted] | Fax: [redacted] Address: [redacted] Website: www[redacted] .com Sincerely, [redacted] Priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We verified that the following areas were selected during the booking process [redacted] - Entertainment, Shopping District [redacted] - City hall - [redacted] ***I am sorry that priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-16:28: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Saturday, August 22, Check-Out Date: Sunday, August 23, Region [redacted] , BC City Areas: Downtown - Coal Harbor, Stanley Park, Convention CenterDowntown - Entertainment, Shopping District [redacted] - City hall - UptownLangley [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired We Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.Sresident customers booking Canadian hotel accommodations utilizing the priceline.com service I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: after reviewing the policy on unused airline tickets - I was informed I could get a refund minus $I was informed I could use the return portion of the ticket so I would only have to pay for a one way - when I contacted the airline I was informed I could not use the return flight that the travel agency (priceline) had cancelled the entire ticket If the reply is correct that I received the correct information when will I receive the refund and/or will I be able to utilize the return flight? Cynthia Cockerham

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Seth Williams

Complaint: [redacted] I am rejecting this response because: I did not receive any credit Furthermore, My goal with this was not moneyMy goal was for you to recognize your misleading site and horrible customer serviceWhen I arrived at hotel they were even shocked at the way I was treated and offered to reverse it on their endBut they couldn't because there was no reservation in their systemThey told us to stay without payment till they sorted it out It took days to sort out I am fairly certain the hotel reversed the payment and they charged our card for room at a lesser rate Even without all this trouble, it was a disaster because the hotel did not have our reservation upon arrival and check in took over an hour due to priceline Sincerely, [redacted]

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Dear [redacted] , We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] for Trip Number [redacted] We contacted the [redacted] concerning your quality claims and the property verified that you did not inform or alert the hotel of any concerns when checki at the propertyWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of your expectationsHowever, since your reservation is restricted, it is non-changeable, non-cancellable and non-refundable We are sorry that we are unable to assist any further in this situation and suggest that you contact the [redacted] directly for any further claim inquires Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I am very confused The business responded and said they would offer a creditI was waiting for this to happen and it did notNow my claim is closed? I didn't have a chance to resolve, nor did business resolve issuePlus, their solution is not what I asked for so I was not satisfied with what they offered (which I should add they did not do) Thank-you, [redacted] ***

Hi, I entered the wrong refund amount, the total is $Thank you! Complaint ID: [redacted]

I have already submitted a complaint, this is a follow on to itI spoke to the customer service and they offered me to cancel the reservation but I had to pay a fee of $I didnt want to do this because I didnt want to give them the satisfaction of thinking they made this better, but I felt pressured into it because I cant financially afford not to do this optionHowever, now they said they will give me back another $if I book with them again on their websiteAs such I feel extremely pressured to book with them again so I can get $off of the cancelling fee that they charged meHowever this is predatory practices, pressuring me to purchase with them again by taking loweing the cancellation charge that I shouldn't have been charged to begin withWhen you reach out to them I dont want my rebooking to be misconstrued as though they have helped me and I was placatedRather, it was the opposite, they put me in a position where I have to book with them again,because If I dont I will lose even more moneyI feel taken advantage of and used, and I have seen countless other people online who have suffered from the same glitch as I have (see the following link [redacted] )This is ridiculous and has to be put to a stopI should not be charged the $because of pricelines mistake, nor can I afford such charged) and I expect to be refunded for it Thank you Revdex.com! [redacted]

Dear [redacted] , Thank you for taking the time to contact us regarding your airline reservation with [redacted] for Trip Number [redacted] This is regarding your request for a full refund for your airline ticket purchase We have submitted a refund request to the airline for your ticket purchase and will provide updates on the status of the refund process We appreciate your business, and we are sorry that you have been disappointed with the way this matter was handledAs a gesture of goodwill, we are processing a refund for you in the amount of $This refund is not a part of your airline ticket cost This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs This goodwill refund will be sent to you in the form of a checkTherefore, we would like to verify if we have the correct billing information on file Currently, our record shows that your billing address is: [redacted] *** We apologize for any inconvenience and will be waiting for your reply Sincerely, [redacted] Executive Offices

Hi Please see the response below that we have sent to our customer Thanks Dear [redacted] Thank you for taking the time to contact us regarding your vacation package for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We thoroughly reviewed your concerns with the airline and they agreed to process the remaining cancellation fee of $per ticket back to your card as a one-time exceptionWe see that the 1st refund in the amount of $was processed on October 5, Another amount of $has been processed todayIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeCustomers are our number one priority, and we work hard to make your experience with us a positive one Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to John Garrett, he requested a refund for his rental car reservation due to a change in plans; however, was unable to obtain a refundAttached hereto, is a copy of MrGarrett’s initialed contract page authorizing the non-refundable terms and conditions of his selected purchaseOnce again, thank you for getting in touch about this Sincerely, ND [redacted] Priceline.com LLC

Dear MsLindsey, Thank you for contacting us through the Better Business Bureau regarding your concerns about taxes and charges for the reservation with Best Western Cottonwood Inn for Trip Number [redacted] I understand that you wish a breakdown of the taxes and fees that were charged when you agreed to the reservation booking on the ChooseARoom.com web site This web site is an affiliate of priceline.com that uses the priceline booking reservation system to assist customers in making hotel reservations I am sorry that priceline cannot offer you a breakdown of the taxes and fees The taxes are simply the amount the hotel charges priceline for the room rate you chose and that tax amount is passed along under that category on the Summary Page that was displayed to you prior to the purchase The fees include the profit margin that priceline must maintain in order to maintain a reservation booking system and make a profit to stay in business I am sorry, but that margin cannot be disclosed Hotels do change their rates up or down depending on their anticipated occupancy If a hotel finds that at the beginning of the day or even a day or two in advance they may lower their rates if they have an abundance of rooms available for those future dates The rate that you paid was the rate that the hotel had open to our booking system at the time that you made the reservation I am sorry that priceline will not be able to offer you a difference in rate that you were advised of when you arrived at the hotel Thank you for giving us the opportunity to address your concerns Sincerely, Steve Kozloski Executive Offices

0pt">Dear [redacted] We are contacting you today regarding your unconfirmed vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about the authorization or pending charge on your account In order to process your request, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedWe understand that you are requesting to remove the authorization on your accountPlease know that your bank controls this processIf you do not see the authorization drop off within the next three to seven business days, we would suggest that you contact your bank for further assistance We apologize for the inconvenience and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: As I referenced in my various emails to the Priceline customer service department as well as my Revdex.com complaint, I was forced to pay an additional euros that I would not have had to pay if Priceline had not given me an incorrect address for the rental car agency we contracted withI do not agree with your decision not to reimburse us for the insurance that we were required to pay with [redacted] As I mentioned multiple times, our [redacted] would have waived the insurance costs with [redacted] Unfortunately, [redacted] is one of the only car rental agencies in [redacted] that does not accept the [redacted] for insurance waiversWe booked with [redacted] because they had the lowest advertised rate on PricelineIf we knew you were not going to reimburse us for the insurance costs, we would have booked with one of the higher priced rental car agenciesIt would have been helpful to have had advice and guidance from a Priceline customer service representative when we were going through this ordeal; however, we were told that they couldn't help us until they finished their "investigation" into determining whether or not the address was incorrectIt is unfair for you to tell us about the insurance reimbursement policy after the fact Furthermore, my husband and I missed an entire day of travel on our short trip to Southern [redacted] as a result of your mistakeAs a result, we are requesting an additional euros to compensate us for that lost day of travel In summary, the euro refund is unacceptableWe hold firm in our refund request of euros (~USD) Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because, it appears as though Mr [redacted] , or whoever, didn't really "READ" my complaint But it's okay We actually used the service again for the next days with the "one-time" add-a-night, unfortunately, but I won't use my credit/money to give to Priceline.com again and will advise my sons to do the same when I speak with them as wellI am annoyed, truly, at reading that response and was hoping for something more "KIND, CONSIDERATE, AND yes even CARING", but yet, I am not SURPRISED Of course, a limited liability company such as Priceline.com is even less of those things (here for sure) and it's just about the "CONTRACT and MONEY", which is normal I attached the first two pages that I angrily printed that night just to show the wording of the two hotels on the express deals being identical, and since I was relying on that "wording" to close the deal for the room at the same hotel it really messed me/us up But I know, the contract, believe me - I use all them all the time, so I know Difference - I have a heart, care, compassion and courtesy, and the understanding of a "unique" or even "unusual situation" Even more here, because we have "returning customers", but again I explained ALL THAT in original complaint, so I know, that's ALL IRRELEVANT I know the attached won't meant anything to Priceline.com and please, don't respond again with more contract or dry, evasive language It won't be necessary, I know what to do from henceforth as stated above I also understand that the bureau with likely agree that the business made good efforts to resolve and have the (again) "contract on their side Remember, I know what I consented to because I had been doing it, it was the play on words in the identical descriptions that threw me, again unfortunately, that I feel is both unfair and incorrect based the details of this case, which I previously submitted I have made it all these years without that service, and while others may be the same, I don't have to be treated in this manner (no matter what), and I won'tSo, no I can't accept something that I don't agree with based on what I know and have made know to all involved We'll have to agree to "disagree"! Cordially, [redacted] ***

Dear MsArguello, Thank you for taking the time to contact us regarding your reservation with United Airlines for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you were unable to get the seat assignment you requested during booking While we do allow you to select your seating preference, we are not able to guarantee the airline will grant your requestWe do not have any specific reason why your seat(s) are not confirmed by the airline; however, you can try to request a different seat using the "Change Seat" link on your itinerary that is displayed on our website, or you can also contact the airline directly Your ability to select specific seating is entirely dependent upon the carrier that books your reservationBecause airlines may change aircraft and seat assignments prior to departure, we do not guarantee specific seating requests We also recommend that you contact the airline prior to each departure, to reconfirm your flight schedule in the event that there is a schedule changeMany airlines allow you to do this online, and provide additional online cheoptions that can reduce baggage costs We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices