Priceline.com

Complaint: I am rejecting this response because: The company has made no attempt to resolve my issue Sincerely, Michael Lavanga

HiPlease see the response below that we sent to our customer Dear Ms***, Thank you for taking the time to contact us regarding your reservation at the [redacted] - [redacted] - [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you have been charged $when you checked in to your hotelWe verified that the amount charged was only for incidentals and was refunded when you checked outWe indicated prior booking that you credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceYour feedback is appreciatedCustomers are our number one priority, and we work hard to make your experience with us a positive one We apologize for any inconvenience and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Dear Ms [redacted] , Thank you for contacting us through the Better Business Bureau regarding your reservation with [redacted] - [redacted] for Trip Number [redacted] I understand from the information that you conveyed that you are requesting a $refund because of the discount offer you received in a promotional ad you got on your mobile phone, but did not receive when you made a booking I am sorry for the confusion I did review the information that you entered to make the booking and found that you in fact used your mobile devise to make the booking The promotion also required that you make an Express Deal reservation for a hotel that was star rated at 1/stars or higher Our system shows that you did not use the Express Deals application and you only choose a one star hotel for your booking I am sorry that priceline will not be able to honor your request for the $ We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear MrParrett, Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that upon arrival at the counter of The [redacted] Corporation, there were no available vehiclesTherefore, you booked another vehicle with [redacted] Rent a Car for the same car classHowever, you did not receive a refund for the price difference We have reviewed the notes on your record and they indicate that the following are optional charges by [redacted] Car Rental and we are unable to refund these fees: Consol Facility Charge (Airport Charge) $ Vehicle License Fee Additionally, Abby, a local counter employee of [redacted] Car Rental in Las Vegas verified that the following charges were already credited back to your credit card upon return of the vehicle: Personal Accident & Effects $ Roadside Service Protect Therefore, a refund request for $was submitted to our management team for review, and if approved; the refund will be processed to the card you used to submit your requestThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your account The bank processing time varies so please check with them if you do not see it in your account within a few days For your reference, below is the computation of the refund that we have requested: Total Cost of the new reservation $ Less: Optional Fees Personal Accident & Effects $ Roadside Service Protect Consol Facility Charge (Airport Charge) Vehicle License Fee Total Sub-total $ Less: Refund Processed Upon Cancellation Total Price Difference $ We apologize for the inconvenience and thank you for giving us the opportunity to assist you! Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I purchased trip insurance because the next day we had a court hearing that has been postponed several times with 24hrs of the hearingSo, within minutes of scheduling the room it was postponed againThat is why we bought trip insurancePlease issue the refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: no consumer in sound mind is going to allow a company or organization to walk off with over $dollars of their money The sad part about is even had I been canceling my flight for reasons they had listed The insurance company was already making plans to make the process difficult I would have to have a doctors statement, and/or wait weeks while they investigate It's obvious I'm gonna have to escalate this complaint to other consumer protection agencies and to the social media I'll be posting their responses as well Sincerely, [redacted]

Better Business Bureau, Inc We are sorry the consumer is not satisfied with the location of his/her Name Your Own Price® hotel According to the consumer, he/she selected an Express Deals reservation for 2.5-Star hotel in the Las Vegas Strip South Area at the rate of $per night, however received confirmation for a property that was not located on Las Vegas Boulevard The consumer states: “The address to this hotel is [redacted] ***THE ADDRESS IS NOT ON LAS VEGAS BOULEVARD Desired Settlement: “Due to the inconvenience I've encountered and Priceline's denial of any wrongdoing I am requesting that I be refunded for the original purchase and also ask that Priceline cover the cost of a room for the selected category or better on the Las Vegas Strip South for the same date.” When requesting a reservation using the Express Deals option where the hotel name is not revealed prior to purchase, we provide you with the area map that break major cities into more manageable areaThis map will clearly outline the boundaries of the area in which the reservation will be bookedYour confirmed hotel is guaranteed to be within the area boundaries shown prior to purchaseAlso, the map you review during the request process will display that the area includes additional cities and/or states Remember - your hotel can be located anywhere within the shaded area shown in the map during the request process and once hotel rooms are purchased they cannot be changed or cancelled - by us or by the hotel that accepts your offer Since there are no other options I can offer that would result in a different outcome for your issue, I’d like to thank you for emailing us today We have verified that the confirmed hotel is located in the designated area that was presented to the consumer prior to purchaseThis reservation is non-cancellable and non-refundableThank you for the opportunity to clarify Sincerely, [redacted] priceine.com

Complaint: [redacted] I am rejecting this response because: Priceline lures their customer into a sense of hopeIn order to see if any hotels EVEN accept the offer you have to enter your credit card informationYou enter your offer of said 90, then your credit card informationThe are suckerd into hitting the buy button to see if any hotels accept your offerIf not do, no chargeHowever if one does, they charge your card! Even before you can approve if YOU like the location, or are 100% sure that you even WANT to stay at the HOTELThey offer no way of backing out of the deal if you are at any way unhappy or unsure of your purchase Then once a hotel agrees to the bid you are stuck with the purchase It is an unfair business model that hurts their customersNot only have they refused to help in any way, they have lost any and all future business from me, my family and my friends They make NO attempt to clearly educate you on the consequence of hitting the buy buttonPRICELINE only works well for those that 100% certain of their travel needs and plansI highly recommend any and all customers to seek deals on any other travel site other then PRICELINE Sincerely, [redacted] ***

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note that rental car rates are constantly changing based on availability at the actual time of purchase Prices are not guaranteed until the reservation is booked We are sorry that the consumer was unable to obtain confirmation, and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Our record indicates that a priceline Executive Services representative contacted [redacted] *** at [redacted] and left a message advising that our [redacted] ** Department confirmed he can still use the value of his ticket towards a new ticket [redacted] *** was advised to contact our [redacted] ** Department in order to complete the exchange and was also advised that any exchange fees cannot be waived Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I do not know what Priceline is referring to regarding "the customer's contract page" I never received a contract page with my email confirmation or viewed anything on their website regarding a contract with the information they are stating in their last responseIt's obvious at this point that Priceline is not interested in providing any type of customer service whatsoeverTherefore, I would like Priceline to remove my email address from their marketing database effectively immediately so that I no longer receive their promotional emails as I have no intention of ever doing business with them in the future Thank you Priceline for making me realize what a mistake I made by choosing you instead of Expedia.com It will never happen again Sincerely, [redacted]

RevDex.com, Inc According to the consumer: “I was researching prices for my boss on a trip they want to have her, myself and others takeI went to negotiate a price which requires entering a credit card numberA list of options came up and I left the room to use the bathroom and discuss what I had found with my boss, when I returned to my desk I had an itinerary on the screen I am working with my year old today because of a sick daycare lady, but I dont think my year old would be capable of hitting that many wrong buttons or entries to submit that so I am not quite sure how this happened.” Attached hereto is a copy of the complainant’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the airline ticket purchase issued in the complainant’s name, Joleen Ann Morin, as well as a log of the previous requests also submitted by the complainant Thank you for the opportunity to clarify Sincerely, ND’Angelo Priceline.com This contract for request number [redacted] was originally initialled on Fri Mar 14:38:EDT We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You $ If you can depart on Saturday, April we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Saturday, April 12, From:MinneapolPaul Intl Airport (MSP) Minneapolis, MN To:Lic Gustavo Diaz Ordaz Intl Airport (PVR) Puerto Vallarta, Mexico 0-Connections Depart between 5am on trip date through 2am next day Jet Aircraft Returning Flight Information - Friday, April 18, From:Lic Gustavo Diaz Ordaz Intl Airport (PVR) Puerto Vallarta, Mexico To:MinneapolPaul Intl Airport (MSP) Minneapolis, MN 0-Connections Depart between 5am on trip date through 2am next day Jet Aircraft Passenger Information Joleen Ann Morin Summary of Charges Airline Ticket Offer with Taxes & Airline Fees: $per ticket Airline Ticket Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name providedIf you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed Initial Here: JM I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteed You will be charged only upon a successful booking Partner Request# Offer Status Code Customer First Name Last Name Email Phone# Destination Travel Start Date Offer Date Time PCLN [redacted] ACCEPTED JOLEEN MORIN [email protected] [redacted] Puerto Vallarta 12-Apr- 14-Mar-14:39: PCLN [redacted] RESUBMITTED JOLEEN MORIN [email protected] [redacted] Puerto Vallarta 11-Apr- 14-Mar-14:37: PCLN [redacted] OPAQUE JOLEEN MORIN [email protected] [redacted] Puerto Vallarta 11-Apr- 14-Mar-14:31: PCLN [redacted] OPAQUE JOLEEN MORIN [email protected] [redacted] Puerto Vallarta 11-Apr- 14-Mar-13:26: PCLN [redacted] RESUBMITTED JOLEEN MORIN [email protected] [redacted] Puerto Vallarta 11-Apr- 14-Mar-13:15: PCLN [redacted] RESUBMITTED JOLEEN MORIN [email protected] [redacted] Puerto Vallarta 11-Apr- 14-Mar-13:11:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very happy to hear from business that my issue is resolved Sincerely, [redacted]

[redacted] Thank you for taking the time to contact us regarding your unconfirmed rental car reservation for Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with booking a rental car reservation As prices are constantly changing depending upon availability and travel date, we are unable to guarantee that the rates we have previously offered or advertised will still be available at the time that you have submitted your request Please note that we were unable to find a rental car partner willing to accept your request at your priceIf you still need a rental car reservation, you can resubmit your request; however, you will need to change either your offer price or car type, pidate, or drop-off date If you are unable to make any changes to your request, you will have to wait hours to try the same request againOr you can select an itinerary where the price and rental car partner are already displayed prior to purchase We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The Express Deal I referenced when calling Priceline customer service clearly states the name of the hotel ( [redacted] ) prior to the purchase, and hence meets the criteria of the price match policyPlease see attached screenshot which clearly shows the deal is for the same hotel, travel dates etcas the trip number in question Sincerely, Natanya H***

I won a bid for a star hotel in PricelineAs soon as they gave me the name I checked and found out it was a star onlyI called right away and let them know, they told me to call when I get there if I find out it was not a four starThat's what I didI called and they told me that was the rating of the hotel, that if I find out a different rating they would do something for meI talked to the hotel front desk and they showed me their rating, a starsThey said they are having a lot of trouble because of priceline star ratingI called back again Priceline and they told how sorry they were but they could do NOTHING for meThey are selling a product and misleading the customersI'm not going to stop here with this situationDon't use priceline if you want to have a nice vacationThey lie and only want your moneyI never had that problem with [redacted] !

Better Business Bureau, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondPriceline is sorry that the consumer is not satisfied with the flight times/itinerary received At priceline.com you have options! You can select a specific itinerary and flight timeJust select the flights that meet your needs after entering your desired airports and travel dates Or, you can allow us to assign an itinerary for youEnter your desired airports and travel dates, agree on a few parameters, including departure time and your exact flights and times will be shown to you once your purchase is complete In this case, the consumer selected Priceline’s Name Your Own Price® service for greater savings, and agreed to travel during off-peak hours for this tripYour trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the consumer’s selected purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Mon Apr 21:18: EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Sat, May 2, Return: Mon, May 4, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: You may be required to travel during off-peak hours for this tripYour trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Our records show that the rate selected is non-changeable, non-cancelable and non-refundable The consumer’s contract page discloses the following: · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] specific policy Please note that the [redacted] specific policy shows the following: Renters with a FL driver's license will receive a free miles per day and each additional mile is This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to process a refund for this reservation For your reference, a copy of the contract page is attached hereto [redacted] The contract page disclosed the terms and conditions of the reservation Sincerely, N D’ [redacted] Executive Offices

HelloPlease see the response below that we have sent to our customer Thanks Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & Convention Center for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting to cancel one of your three reservations, particularly under confirmation numbe [redacted] We reviewed your cancellation policy and verified that the room type and rate selected, you are not allowed to change or cancel your reservationWe also verified with the hotel that all rooms are being occupiedIf you have further questions about the cancellation policy of your booking, please contact [redacted] directlyWe apologize; however, we are unable to refund your reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Priceline maintains that this was a "Pre-Paid" reservation yet they fail to use those words or that verbiage in the agreementFurtheremore, they continue in thier direct responses to me NOT addressing the fact that I've reserved cars through Priceline "Name Your Own Price" at other major airports across the country previously and NEVER paid upfront but always had a final bill and payment once the rental was completedIn those cases I again agreed to accept the daily rate and utilzed the car through some period of the original rental quote I made this reservation under thes same thought that I was locking the rate of $26/dayNot that I was going to immediately pay $for the rental when I hit accept [redacted] verified to me twice that the authorization was not charged on June 7thIt was still not converted to a charge 20+ days after the rentalSo Priceline is not being truthful when they say they would immediately "CHARGE my form of payment" or that it's a "pre-paid" rental as they stated and the car rental company statedDoesn't "pre pay" mean you actually pay right away? All car rental transactoins authorize to make sure you have enough funds for the rental but actually charge you AFTER the rental is completeThis is basically what Priceline did as well but they are saying it was a non refundable pre-payment which they did not take Furthermore, a rental from 8:30PM on a Friday until 5:00AM on is not a day (hour rental)Therefore, even if I would not have brought the car back early on Saturday 6/8, I shouldn't have paid a full two days for the rental to start withThis wasn't a concern when I reserved because I again did so under the assumption that I would pay $26/day or some portion of that plus fees for the time I used the carWhy would I agree to "Pre pay" for a full days (hour) rental if I knew from the start that I wouldn't even have the vehicle for full days?? My reservation clearly shows the pick up and drop off time as well Finally, bullet in the agreement which is not higlighted states, "Additoinal charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation", This language contradicts the earlier language Priceline highlighted which says that the reservation is non changeableSo which is it Priceline? The customer can actually change the reservation if they keep the vehicle longer and get charged more but you can't bring it back early, changing the original reservation, and only be charged for what you've used?? The transaction on this rental was not completed as I've previously experiencedPriceline is trying to use the "agreement" language to their benefitI don't have a problem paying for the rate I reservedI used the rental car and should pay the daily rate for the time I rented the vehicleI don't agree with the statement that the rental was a prepayment and therefore I should forfeit my money for the time not used Thank you! Sincerely, [redacted] ***