Prince Enameling

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate the response; although, I am not sure what it meansAre they trying to say that I placed an order or that they placed they order? If so, when was it placed? Should I be expecting the product?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please accept our apology for the inconvenience.An order was place on the customer behave order # *** with the ( *** ).Please let us know if the is anything else we can do this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved I have never been sent any information on my orderShippingThat is an out right lieFurther more, in the business reply, they say the package was shipped *** but of course made no mention of when this was shippedI entered the tracking number provided beginning with ***, The website would not accept the number as ***.......is an invalid number..I expect a business to be more thorough in checking into and reporting back on a complaintNot professional in the leastI would like to know when my items shipped, and be provided a legitimate tracking number please.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We express our sincerest condolences At no time was this information shared with us to help us understand the urgency, as per the attached email.We would have recommended a complimentary substitution pending fulfillment of the original order. We regret the nature of this situation, but
are unsure how the customer would like to proceed

this order was shipped *** and the customer was notified of this via this email ***

Please accept our apologies for the delay As a courtesy a refund has been issued
*** *** *** ***
*** **
And the order is still in production

Regrettably, this item is a retired design from years agoWe are not able to make the exact necklace as the design has changedWe will gladly work with the customer to resolve this but we are not a jeweler that will hand craft a new design according to specsWe personalize the latest designs we
marker on our website. Regrettably, there is no way for us to satisfy the customer as the year old design is not available anymore

this item was shipped - ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The UPS tracking information was for order
***I had orders after that , I did not receive.Ordering *** & *** I had placed in DECEMBER and I have not received these orders. Thank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, This order was placed on 12/**/- we typically request weeks standard production time for personalized items to be completed. The order shipped on 12/**/within our week timeline - (please copy paste link to a URL or click link if displaying as a hyperlink):
*** Although our shipper ensured delivery by 12/**/if the item shipped by 12/**/15; this order has been delayed due to both the holiday rush and inclement weatherThis item is out for delivery today as per the tracking information above. As a courtesy the shipping fees have been refunded

An email was sent to the customer's hotmail account with the shipping confirmation please note this item has been shipped ***

this item seems to be lost in the mail, and I have ordered a replacement on your behalf. ***

We have issued a refund to your card - please allow up to days for your refund to post. If you have any further questions - please contact us at ***

The customer ordered one necklace on 10/**/and the second item on 11/**/The customer purchased two social deal site discounts reducing the cost of the items from $to $each. On 01/05/we replaced the order from 10/**/(outside our day policy as a courtesy)On 06/**/we
replaced the 11/**/order (outside our day policy as a courtesy).Our website clearly indicates that: If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within days of your purchaseWe regret we are not able to issue refunds on personalized items Please refer to the following link provided: *** The customer has been in communication with our customer service department insistent on a refund for items originally purchased in which have been replaced in in an attempt to meet the customer’s expectations; customer service have repeatedly shown to be willing to work with the customer. On 07/**/the customer was offered a upgrade replacement

the refund was issued

These orders were delivered as per the attachments

Good Morning , The item was ship on 2/**/and is estimated to be deliver on 2/**/16.An email with the tracking # was send to *** for order #*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

While we understand your disappointment that the glass is not currently in stockPlease note that your Groupon code is from a promotion that occurred February Although the promotion has long since expired we will gladly honor the code and the promotional pricing.Once this item is back in
stock we will ship your item