Prince Enameling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I received the flag yesterday in the mail; exactly one month and 4 days after I originally ordered it. I learned my lesson from this company and Groupon: I'll never order again. I thank you for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I am still not pleased with the process and time frame of this resolution.
Sincerely,...


[redacted]

Please advise - we have no record of this card being double billed. 19.90 
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[redacted] is not for either the customer nor did it ship to the address indicated in the complaint. If a customer advised that they have stalkers we will comply with any official investigating. However the information provided by the complaintant does not line up with the order in our system.

Please refer to this page on our website with respects to refunds [redacted]Returns/Exchanges/RepairsWe want you to meet your expectations when it comes to your purchases at [redacted].If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within 30 days of your purchase.[redacted] We regret we are not able to issue refunds on personalized items.Included in our warranty repairs, tarnish treatments or replacement orders within 30 days of the purchase. additionally, please note that redesigns are limited to current designs as shown on the website and not retire designs.

On January *, this customer requested a refund and one was issued for $48.96 - proof below. 
[redacted] 
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these items have been shipped [redacted]

We have been extremely responsive to this customer who did not enter their discount code at checkout and we as per the attached documents - credited her account (as a courtesy) and to date the customer has not forwarded the code which we require to mark redeemed and apply to this credit. ...

Attn: [redacted],  This is a copy paste from the review page - With all due respect, please either delete this complaint or the review.  Customer Service’s standard operational hours are M-F 9-5:30 est. However, to keep up with the volume of Holiday emails requesting tracking information...

the hours were expanded to respond to email. On 12/**/15 this customer and more than 150 others received a “sold out” status email indicating that their order would not arrive in time for the holidays. After receiving communication via [redacted] and double checking with the production that there were enough products in house to create "one last basket". This order was removed from the normal production batch and handled offline. The production team rushed the creation of the personalized item and the shipping method was changed to priority on 12/**/15. This order was being handled as an escalated/special order and was shipping on 12/**/15. Unfortunately, since this was a "one off" the customer service representative who answered the phone on 12/**/15 was not aware of the escalation involved in this order and referenced the email received on 12/**/15 advising of the sold out status. This agent provided incorrect information that resulted in this customer cancelling this order and requesting a refund for shipping as well as a refund from living social for the discount code. Unfortunately, once the order was designated as cancelled, it prevented any further movement of the order. As indicated below this order was in QC waiting for shipping when the order was cancelled; as referenced by the scan (time stamped Rosemarie 12/**/15 09:22:38) below:[redacted]Since we had already made the item, we shipped it 12/**/15 overnight and have confirmed it was delivered on 12/**/15: [redacted] To recap - this customer has received a complete refund and the item.  We are not sure what else the customer requires for resolution.

I have checked under your name/email address and the transaction has not been completed in our system. We are not able to complete the order for you as the codes do not include shipping and handling and there is no way to bypass the system. As I do not have access to your codes, that would be the social deal site where they were purchased, my recommendation is to confirm the codes provided. Please note that the codes would start with either a G or an E.  If you have tried to process a number beginning with 1000- or LG- (these are commonly confused with the voucher code but are in fact the receipt numbers issued by [redacted]/Living Social for the purchase of the voucher/promotional codes.

As per our substitution policy, which can be reviewed here:  [redacted]Monogramonline, Inc. reserves the right to substitute items of comparable cost, quality, and design, in cases where an item has been discontinued or items in a promotion or offer have run out of...

stock through unforeseen circumstances etc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]     
You just keep repeating the same thing over & over.  I provided all of the codes starting with G, when I started this. Here they are again. I needed 3 of Charm Bangle Bracelet with the initial G. There is also a copy of order form where I tried to use the codes. Remember these codes have been rest by [redacted], and shoponline. NONE of them ever worked.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

as indicated here, the $9.95 is for shipping and handling and is not included in the groupon purchase. I have attached the original order confirmation showing the debit of the journal, the shipping charge and the credit of the groupon code. As per every deal available on Groupon - (Groupon labels the section "the fine print" , because it is information to note)  The Fine PrintPromotional value expires 90 days after purchase. Amount paid never expires. Limit 3 per person, may buy 2 additional as gifts. Limit 1 per order. Valid online only. Valid only for option purchased. Shipping not included. Does not ship to AK/HI/Canada/Puerto Rico. Most orders ship within 12 business days from the redemption date. Does not ship to PO boxes. No returns. Voucher is non-transferable. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They shipped my item and it was received today THANK YOU
Sincerely,
[redacted]...

Please accept our apology regarding the difficulty you are experiencing placing your order on our site. For your convenience, the instructions to place your order are below: 1. Retrieve the voucher code. 2. Visit [redacted]3. Choose item(s). Select the quantity...

and enter personalization and click the "Order Now" button. 4. From the checkout page enter the redemption code into the "Promotion / Gift Certificate" field, and click apply. THIS WILL ALLOW THE TOTAL TO BE ADJUSTED TO THE PROMOTIONAL DISCOUNT. ALL promotional codes (redemption certificates) start with ck, es, gn, gg, g5, g4, or g2 etc. any information provided that starts with 1000- OR LG- is the receipt for your purchase of the discount code which will not work in our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please accept our apology you did not receive your order as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for any inconvenience this may have caused and look forward to filling your future orders in timely manner.   We regret that we are not able to issue a refund per our policy indicated on our FAQ page  - please accept this [redacted]  ($50 store credit with free shipping).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not receive 4 out of 5 items.  I received ONE item out of five.  They predetermined that they would reorder for me when the items I ordered were Christmas presents.  I had to go out and purchase new gifts because I still have never received the items.  They also never offered any options, so, yes, I asked for a full refund.  I do not believe this is out of turn because they cannot prove that they ever shipped the other four items.  The tracking number they keep providing is for the ONE (and only ONE) item I received.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]