Prince Enameling

Hello, Please accept our apology you did not receive your order as promptly as you expectedWe experienced an unusually large number of orders, which disrupted our delivery scheduleAgain, we apologize for any inconvenience this may have caused and look forward to filling your future
orders in timely manner.As a courtesy I have refunded your shipping charges and attached a copy of the email you would have received on Friday indicating the item has shipped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our substitution policy is clearly indicated on the FAQ page: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[My complaint was not addressedNothing was said as too why it took so longI want a full refundYour Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our system indicates that the order was delivered ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I actually got help from another customer who was able to provide me with the correct link, not the bad link, so I was able to get my item WITHOUT assistance from the businessThey really need to fix their web siteAs someone who works in the tech industry, I would be ashamed to field such a web site
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes while I did order the items in - they were given as gifts at the end of and broke early in and then again recently.As far as the personalization, I don't consider the items personalized as one of the necklaces hangs upside downThat's not how her name readsI will not disagree that they have been working with me, but I am not interested in another necklaceThe work/materials they use clearly don't lastWhy would I want something that I would expect to break?***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, On 11/**/at 5:pm, we received the complaint from this customerAt 7:pm (11/**/15), we responded to this customer informing them, that we were aware of the programming code error We also advised this customer that our IT department is attempting to isolate the
programming code error to fix itThe error is random and is nearly impossible to re-create to repair; and our programmers are working line by line in the code to find itAdditionally,we apologized to this customer and advised we would be refunding the overageWe can confirm that the refund was processed and a total of $has been refunded back to this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The total for the shipping was $and AFTER I put in my coupon code in, the total then went up to $The difference is $4.00! You only refunded me $per order! I placed orders so I need the additional $back, like you promised in your first message to the Revdex.com! You are liars and crooks and I will never purchase from your company again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The order was placed and the order was for shipment to another party so regardless of the fact that they received my e-mails after they shipped -which was days after order placed - the original order was for it to be shipped to another party. I had to ship to that party and it cost me more than the shipping charges I paid and was due to their error not mine. I do not want the $credit, I want to be refunded for the entire amount I paid for shipping due to their error.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The substitution policy was not posted on the checkout pageFurthermore, I never agreed to their substitution policyMy contractual agreement with this company was not the product that I receivedThis business is acting in bad faithThis business should have contacted me before sending me products that I did not originally orderOnce this business realized that they could not fulfill my order, I should have been given the option to cancel my order or accept whatever alternate items that they hadThis is a bad faith type of business transactionIf this business does not do the right thing and honor a refund I will take this to the mediaFurthermore, I will take any and all necessary legal action to ensure that this shady business does not dupe another innocent consumer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I purchased the Groupon code December *** (not February as the business is stating) which I found through an email that was sent to me December *** which was telling me about the dealI also went on the monogramonline.com yesterday and the buisness is still selling the glass and it says it is in stock.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The primary reason the entire leadership team was changed in March 2015, is due to situations like this oneAdditionally, all the research on this claim shows the customer is unfortunately correctWe understand the disappointment the customer experiencedWe have learned a lot about ensuring
enough product is available during peak times to meet our demand. As a gesture of good faith and in order to stand by our commitment to our customers we are taking the following actions: 1)Our accounting department has received a refund request in the amount of $146.03. 2)A completely new order is being produced and expedited at no expense to the customer. We are committed to customer service and we appreciate the opportunity to make this right for this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please note, the business did NOT address this issue, but I was able to address the issue with the
business through support with *** a third party My opinion of the business specific with this complaint has not changed
Sincerely,
*** ***

For clarity - we contract with both *** and *** to ship our merchandiseBoth companies have a partnership agreement with *** to perform what is called a "last mile delivery" - which means that the local postal carrier will deliver the order to the doorI have attached the tracking from the same *** information provided earlier via this portal Please note that if you wish to track the package via the *** portal you must use the *** tracking number on the bottom of the page

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I filed a complaint with the Revdex.com, number *** and I was told that I would get a refund check in the mail from them on September ***, It is now more than a month later and I still have not received my refund checkI contacted their customer service department number times asking how long would the check take to process and no one has answered meI am extremely frustratedPlease advise
Sincerely,
*** ***

Please accept our apology regarding the difficulty you are experiencing placing your order on our site. For your convenience, the instructions to place your order are below: Retrieve the voucher code. Visit ***Choose item(s)Select the quantity and
enter personalization and click the "Order Now" button. Enter the redemption code into the "Promotion / Gift Certificate" field, and click apply THIS WILL ALLOW THE TOTAL TO BE ADJUSTED TO THE PROMOTIONAL DISCOUNT. ALL promotional codes (redemption certificates) start with ck, es, gn, gg, g5, g4, or getc. any information provided that starts with 1000- OR LG- is the receipt for your purchase of the discount code which will not work in our system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I acknowledge that I only redeemed one voucher and not all that I purchased, which I stated perviously; however, the problem was with the lack of communication and resolution prior to submitting this complaint They only acted on processing my order once I filed with the Revdex.com Prior to that, all communication was initiated by me, and the responses by the company contained no confirmation of my order, no confirmation of processing the order, and no explanation of why They continued to send responses that did not address the problem and closed the case repeatedly I have now received the bracelet ordered back in mid-November, as a result of this Revdex.com complaint I will not be redeeming the remaining vouchers, as I am not going to go through such a process for each one Thankfully, though originally I would have had to use all the vouchers with Monogram Online, Groupon was kind enough to allow me to transfer the remaining vouchers and apply them to a different company's offer instead
Sincerely,
*** ***

Please note in the attached documents showing that both orders have shipped We have repeatedly attempted to speak with the customer - when it was clear we could not communicate with them an email was sent to the customer