Prince Enameling

We have no record of a request for assistance - to redeem this coupon please follow this link as provided in the groupon redemption certificate is for: ***For your convenience, the instructions are
below: Retrieve the groupon voucher code. Visit *** Choose item(s)Select the quantity and enter personalization and click the "Order Now" button Please enter one line item per name - if you are ordering (2) of the same please also enter one line item. Enter the redemption code found in the middle of your Groupon (starts with letter ‘g’) into the "Promotion / Gift Certificate" field, and click applyTHIS WILL ALLOW THE TOTAL TO BE ADJUSTED TO THE PROMOTIONAL DISCOUNT

As stated previously, we are unable to provide a refund as outlined in our policy which is available for review on the website and/or by following this link: *** We have explained this to the customer and have replaced her items well after the day re-design policy expired and the item(s) were under the warranty (which also expired by the time the customer reached out to customer service) We have and will continue to work with the customer (who does not dispute that we are attempting to work with her) and have no idea why the customer has initiated this dispute. initiated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have finally received all items
Sincerely,
*** ***

Attached, please find the Groupon deal the customer responded to - in *** you will see that all customers are notified that shipping and handling are not included in the deal (*** this was no exception.
This order is currently in production and as indicated on our website, once a personalized item is in production we are not able to issue refunds - the customer was notified several times in the padgett.pdf.However, to resolve this, we will cancel this customer's order - and refund the shipping - however we are not able to issue a refund for Groupon discount code - the customer must do so through their personal Groupon account

The customer was advised via system generated email sent to the gmail account on file that the item had in fact shipped - tracking number ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I never received any response stating a replacement had been ordered nor any email with a tracking numberI have received several apologies from the company offering me discounts and free items which I did not acceptIf a replacement has been ordered, I am not aware nor can I track this replacement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
The business is apparently not reading the details of the complaint. When I submitted my order, the order was to be shipped to a DIFFERENT address than mine as it was a Christmas gift. When the other person did not receive the gift, I contacted the business and within the e-mail (which I provided with my compliant) I AGAIN advised the business it needed to be shipped to another addressThe business shipped the item to me which resulted in incurring shipping fees for shipping to the other person. The business did not follow my order instructions nor did they follow the instructions in my subsequent e-mail. I should not have to pay for the shipping it to the other party when the business did not do their due diligence and follow instructions for shipping. I want a refund of what I cost me to ship the item to the other party
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
After informing the company I was escalating my concerns to the Revdex.com they have contacted me and refunded my moneyI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has
been resolved
Sincerely,
*** ***

While we appreciate the feedback I would like to point out several issues: First - the customer was aware that this item was plated as the invoice forwarded by the customer indicates Rose Gold OVER Silver. This item is most assuredly not fake; however, the customer purchased a plated...

item. Second - our policy indicates that we will perform repairs including Tarnish treatment for free within 3 months of receipt - The customer service agent was simply attempting to follow policy and process for treatment. Third - regrettably, we do not issue refunds on personalized products as is noted both on in our policy available here: [redacted]  as well as on the Groupon site, where the customer obtained a discount code to purchase this item for $5. Because we are a company that values our reputation - we have issued a replacement order free of charge to the customer (order [redacted]) and requested additional tarnish treatment. Google provides multiple tips on how to care for plated jewelry. Plated jewelry has to be taken care of if you are to maintain the luster and brightness of the gold or silver. The following is a care regime for how to keep gold plated from tarnishing and fading.How to Take Care of Your Plated Jewelry1. The plated jewelry you wear must not be sprayed with perfume or any other sprays. Perform this task before putting on the jewelry so that the chemicals contained in the perfume or spray would not contaminate the metal of the jewelry.2. The gold plated necklace, ring or bracelet must only be put on after the cream or lotion you have applied has been absorbed by your skin or has dried.3. Tarnishing of the plated or metal jewelry can be easily caused because of reaction taking place with materials like perfume, oil, nail polish, chlorine and nail polish remover. Sweat can cause this problem too, therefore it is necessary to remove such jewelry items when swimming or exercising.4. Remove any dirt or dust that might have stuck to the jewelry after every use by cleaning it with a soft cloth or a cotton ball. You can restore the shine to the gold-plated jewelry as well by rubbing its surface with a soft jewelry cloth.5. Don’t make use of antibacterial soaps or jewelry cleaners for cleaning your gold-plated jewelry as chemicals present in them might tarnish it quickly.6. Keep your gold plated jewelry in a separate jewelry box or place it in a soft cloth after cleaning to avoid any blemishes. CARING FOR GOLD PLATINGKeep gold-plated jewelry away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewelry with a damp cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a non-abrasive jewelry polishing cloth and gently rub the gold-plated jewelry to restore shine. You can also take the gold-plated jewelry to a local jeweler where they can replace the gold layer. This may be necessary if the gold-plating has already started to wear off. Check with your local jeweler to see what they charge for this service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The company has not called me as requested. I have gotten one email response stating they were about to send one order but the other was still in processing and would be expedited shipped to me. I do not want either item as they are over a month late and I want a refund for each item. I do not want them shipped to me. No call has been made to discuss this and I can not reach a person when I call customer service!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There are no additional emails requesting an address change - please provide the emails that confirm an address change prior to 12/**. The requests start on 12/** and 01/**. The order shipped on 12/**. As noted by the dates in the emails attached to the original response to the complaint. The customer has only paid $7.95 to us in shipping and therefore we regret we are only able to refund the amount paid to us - which is why the customer was also provided a $25 store credit well in excess of the difference of the additional $5 requested now.   [redacted]  
  [redacted] 
[redacted]
[redacted]   [redacted]
Sun Nov 27 22:54:32 EST 2016Ship to Alyna Harrall5225 Santa Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within 24 hoursWill ship in 2-3 daysWill ship in 4-7 daysWill ship in 1-2 weeksWill ship in 2-3 weeksWill ship in 4-6 weeksWill ship in 6-8 weeksNo longer available UPSFedexUSPSDHL  Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UF5524947 for 7.95Order XID # x497427383IP Address 108.70.177.150Sun Nov 27 22:54:32 EST 2016Ship to Alyna Harrall5225 Santa Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within 24 hoursWill ship in 2-3 daysWill ship in 4-7 daysWill ship in 1-2 weeksWill ship in 2-3 weeksWill ship in 4-6 weeksWill ship in 6-8 weeksNo longer available UPSFedexUSPSDHL  Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UF5524947 for 7.95Order XID # x497427383IP Address 108.70.177.150

Good Afternoon,Our system shows package been ship out to the following address.[redacted]Also a refund for the amount of $7.95 as been issue for the shipping charges ,customer use a Voucher to purchase the item and will need to...

request a refund to Groupon for the amount pay for the voucher . A replacement order was place for the customer free of charge and it will be ship express personalize items take 2 to 3 weeks for production . An email with the tracking number will be send to the customer when item is ready to ship. Please let us know if there is anything else we can do to help the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I don't understand what are they trying to fool. They just stated in a previous email that they will not redesign my necklace and now they sent an automatic email saying that they will redesign it? They same thing was happening when I was dealing with them 3 month in a row- every person in their company would tell a different story! I want my money back! It has been 6 month as I am dealing with themCould you take more serious action agains this unprofessional business?!  
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The reasons have complained is they offer afaulty product and I DO NOT WANT A REPLACEMENT. I  asking for my $40 back and this can end. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This order shipped [redacted]

Please accept our apology you did not receive your order as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for any inconvenience this may have caused and look forward to filling your future orders in...

timely manner.We have issued a refund for the shipping. and have included the tracking information.

it appears that this item is lost in transit  [redacted] a replacement order was placed on your behalf [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I"m attaching a copy of my credit card bill showing the double charge for this item. I was billed by Groupon to purchase the journal at $9.99. I was then billed by MOnogramonline again for the same item $9.95.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 09/**/16 at 8:13 am the customer provided the information required to process a "non receipt" replacement. The customer service representative processed the replacement on the customers behalf on 09/**/16 at 12:21pm. Order number [redacted]. The customer would have been notified via system...

notification sent to the gmail account on file. At 12:23p the same customer service representative also responded to the customers email (09/**/16 at 8:13a) advising that the replacement had been ordered and apologizing for the inconvenience experienced by the customer.