Prince Enameling

There was a mistake made during engravement and customer [redacted] emailed us regarding the error. We responded on Feb ** 2016 and asked customer to send a picture of the error in order to proceed with the replacement. As of today April ** 2016 we have not received the photo however we are...

currently processing the replacement without the requested picture. Replacement order number is #[redacted]. We will also be refunding the Customer- [redacted] her shipping charges as a token of our apology.

We did not tell this customer that she cancelled her card. we did however, advise that we will issue a check because her card expired as reflected in the image.

This order was shipped on time - [redacted] - however it appears per the tracking provided to be lostat [redacted] in Charlotte. We have placed a reorder [redacted] on your behalf at no cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would like my money back if they cannot do the product they promised to. I asked them to return my money and they refused that's why I was seeking help with Revdex.com.Thank you for your help!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still getting message that codes do not exist.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please note that the codes you purchased had s/h handling fee of 8.95 per voucher - you were credited $3 as a courtesy per voucher when no refund was due.

Revdex.com:After sending my complaint to you, the merchant contacted me again and advised me that they will send me the correct product.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]

We did in fact order a replacement for the customer - and after being advised of our willingness to resolve for the customer- the customer requested that the replacement order be cancelled and as per the complaint listed here - has advised that although she had received 4 of 5 items - wants a refund...

for the entire order. We are still interested in seeking a resolution with the customer - please advise. We regret that we will not be able to issue a refund for personalized items as outlined in our company policy.

Revdex.com:
They sent me an email saying the order was canceled I dont know why here it says something else. Thank you for the refund. 
Sincerely,
[redacted]

This order was shipped via [redacted] and shows delivered [redacted] Additionally. we only have (1) order with (1) groupon voucher (attached) all confirmations are sent to the customer at the [redacted] email...

address. If the customer has more than one voucher - it will be necessary to process these separately. Since the customer has not completed the groupon transaction on our site, we are not able to refund the unused/unredeemed vouchers. To secure a refund for an unredeemed voucher, we recommend that the customer contact groupon directly as this is still an open transaction with the social deal site.