I placed an order before the cut off date to ensure delivery by Christmas and it still has not been shipped.
On 12.11.2017 I placed an order for 2 Magic Mugs as Christmas gifts and the website clearly showed that in order to ensure delivery by Christmas for regular mail the order needed to be placed by December 12th. Which I in fact did. My receipt shows that it was cleared and placed at 4 AM on December 11th. I emailed the company numerous times and was in a live customer service chat before Christmas and was again ENSURED delivery BY CHRISTMAS. Today is now the 27th off Decemeber AFTER CHRISTMAS and my items still show that they are in production. The stays on my order has not changed since it was updated and when I originally checked on it December 12. I have been looking up my order status everyday since I placed the order and it has continued to show 50% in production. I have tried calling the phone number provided and the call does not get through. I get hung up on and I do not receive any response when I contact them in regards to my order. I feel that I should get my order within the next couple of days it should be shipped expedited since I was promised I would have received it by Christmas and I never did. My order number is XXXXXXXX.
Desired Outcome
I need to get my products shipped and delivered. I requested standard delivery but I feel that due to the inconvenience of my order not arriving in the time it was promised it should be expedited shipping and I should not have to wait another week for this.
Printerpix Response
• Jan 24, 2018
Hi ***,
I'm extremely sorry to hear about the delay in your order. I can now see your order has been cancelled as per your request. I have escalated your refund for this, and it should be in your account within 4 business days.
Please accept my sincere apologies for this.
Kind regards
Beckie
Customer Response
• Jan 24, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
Honestly this was a Christmas gift that I preordered before the deadline and I never received it. I submitted multiple complaints with the company then came here through the Revdex.com and did not get a response in a timely fashion. I called in numerous times and was assured my order was shipped but it wasn't. When I got the email from the Revdex.com that the company was not responding I took it upon myself to call in and cancel the order because they were not doing anything as a company to help their customers. I really hope that whenever ANYONE wants to even think about doing business with this company they think twice and look at the reviews because they are honestly the worst company I have ever done business with.
Printerpix Response
• Jan 26, 2018
Hi ***,
I completely understand your disappointment, and this is not how we would like to do business at all. If you can kindly email us at ***@printerpix.com, I would like to turn your experience around, and make this right for you.
Contacted business regarding a shipping refund several times since September. Still have not received refund despite of multiple requests.
I placed an order with the business on August 1, 2017. I received the order a little over a month after placing it. I contacted them when the shipping window had passed and I was told that a refund will be issued for the shipping due to the fact that it was delayed. Initially I was told it will take at least 7 business days for me to receive the refund. I contacted them several times, I would say at least 5-
6 times since September and I was told everytime that the issue has been "escalated" or has been brought to the "superior's" attention. The last contact I made was on December 8, 2017 and I was told 2 days I will get my refund.I have not received anything as of today.
Desired Outcome
I will still like to be refunded but mostly I just wanted to be able to let Revdex.com aware of the kind of service that this business is providing. It is very unprofessional.
Printerpix Response
• Jan 25, 2018
Hi ***,
I am extremely sorry to hear about the delayed response, and the delay in your refund. I can confirm your refund was processed today via Paypal with transaction ID.
If there's anything else I can do for you, please let me know at [email protected] and I will happily assist you.
Kind regards
Beckie
Customer Response
• Jan 25, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered vouchers through ***to get photos printed on canvas, received the canvas prints, were smudged, Printerpix will not help me, refund me etc
I purchased numerous vouchers through *** for specials on prints through Printerpix. 3 different transactions on March 19th, 2017. Amounts are $44.85, $31.98 and $19.95. Order numbers from the emails I received are ***, ***, and ***. Received prints after waiting for a long time but they shipped some of the canvas face to face so the ink smudged all over and I cannot use these prints to sell or keep for myself. I tried to do an online chat, didn't work. Sent numerous emails for months, all went with no responses. I finally contacted my credit card company to do a chargeback, they are not helping me either since so much time has passed. I was trying to be nice and give Printerpix time to respond. Now I have no way to get my money back and need your help please!
Desired Outcome
I want a full refund for all of my purchases to them for orders***, ***, and***. Amounts are $44.85, $31.98 and $19.95.
Printerpix Response
• Jan 24, 2018
Hi ***,
I am extremely sorry about the delay in the response and getting this resolved.
I can see an agent has issued you a replacement for your canvass now which was shipped on the 19th of January.
If there's anything else we can do, to turn this situation around, please contact me at [email protected] and I will assist you right away.
I have tried contacting this business multiple times. I think this business is fraud and if I cannot get a response soon I will be contacting the attorney general office in FL to file a consumer complaint.
Printerpix Response
• Jan 04, 2018
Dear Julien,
We are really sorry to hear that you have not heard from us. I understand that you have tried to reach us regarding order # *** for the mink touch blanket. I would like to confirm that your order is shipped and is in-transit for delivery. You can track your parcel on USPS.
***
STAY AWAY!!! Terrible customer service and RIP-OFF PRICES on shipping. After redeeming a *** for 10 mugs for 34.95, They charged $27.00 for shipping. I received only 1 mug. When I called customer service they said they could ship the remainder of the order for an additional $22.00 for a total of $47.00 for shipping of 10 mugs! Whatever deal you think you are getting - SAVE YOUR MONEY and buy elsewhere! Just look at their terrible rating. There is a reason they don't allow feedback on their site.
Haven't received items that they claim shipped. Unable to get customer service help.
Printerpix claimed my items shipped on December 6th - well in time to receive by Christmas as these were gifts. When I hadn't received them in some time, I tried contacting the company. Their phone number didn't work. I had received no email response from an earlier issue so I was left with the only option of online chat. One chat person never responded. The other didn't answer my questions, only gave vague responses that I had to wait a ridiculously long time for - i.e. 30 minutes to get each response which contained no helpful information. They couldn't tell me when I'd receive my packages, only to say they'd arrive before Christmas. I still haven't received them. And according to the online tracking number it doesn't even look like they've shipped as *** says: "Label Created, not yet in system"
I'm beyond frustrated and now wondering if my loved ones will ever receive their gifts I paid for. I've tried "chatting" multiple times since and now the sites button for that customer service option isn't working either.
Desired Outcome
I want my 5 photo books I ordered ASAP and I would like to be refunded for my shipping charges $19.99.
Printerpix Response
• Jan 04, 2018
Hi ***,
I am ever so sorry to hear about the delay in getting your order. We can see it was shipped on the 12th of december? If not, please email us at [email protected] and we will get this fixed for you.
In the meantime, we will also refund you for your shipping costs of $19.99
2 orders placed with ample time to produce and deliver before Christmas and followed up via email and phone several times with no response.
I placed 2 orders for picture books on 11/30/17 and 12/1/17 which should be ample time for delivery prior to Christmas given their website advertised that if you ordered before 12/12/17 delivery was guaranteed for Christmas. I was charged for the items and my order status on the website is listed as 'Paid' and 'In Production'. I followed up via email since the phone hours are limited on 12/12/17 (ticket #***)to check on the status. Printerpix never responded even though their website says emails will be responded to within 2-3 business days. I tried calling during the day on 12/15/17 and was on hold waiting for a customer service rep for 35 minutes until I hung up. I followed up on the initial email on 12/16/17 and again on 12/19/17 with no response. I called 3 additional times and was on hold for more than 30 minutes and today is 12/22/17. I know that I will not receive the books before Christmas, and at this point am concerned if I ever will even receive the books. This is the worst customer service experience I've ever been through. I don't even know if the emails are read by anyone or if they have phone customer service reps.
Desired Outcome
I expect to receive the 2 photo books that I purchased and would think there would be a full reimbursement for the lack of customer service and failure to deliver the purchased items prior to Christmas (per their advertised policy).
Printerpix Response
• Jan 04, 2018
Hi ***,
I am extremely sorry to hear about the delay in your order and also for the run around with customer service. I have issued you a refund of your shipping costs due to this delay. This should be in your account within 4 business days.
From: *** (mailto:***)
Sent: Tuesday, January 02, 2018 2:55 PM
To: Sabrena Washington
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
I paid to have a blanket made for a Grieving Mother in a Secret Sister Christmas Gift Exchange ..the company did a bad job ..supposed to be centered in the blanket with edging to compliment the colors in the photo that was sent ..they placed it so as to clip off the edge of my photo ..I asked them to replace at no charge to me including the postage ..they said I had to purchase another one ..I want it replaced and done properly as it was a gift for someone that had lost her daughter to Heaven
Printerpix Response
• Jan 08, 2018
Hi***,
I am extremely sorry to hear about the delay in getting this issue resolved. I cannot apologise enough for this.
I have just issued you a replacement for this order.
If there's anything else we can do for you, please don't hesitate to contact us at [email protected] and we will happily assist you.
Kind regards
Beckie
Customer Response
• Jan 09, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I will need to see the finished replacement to be sure that it was centered and my information not chopped off to the edge before I accept
Printerpix Response
• Jun 08, 2018
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
Please be reassured that your new order *** has been processed today. This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided to refund you the $16.99 that you paid for your shipping fees. It was refunded on the 5/4/2018 with transaction ID: ***
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Purchased with *** 3 11X8 puzzles not listed on website attempted calling phone not working to speaking with company. I notified *** for refun
I tried to fill a complaint with the company Directly site shuts down purchased from *** on November 28, 2017 mad several attempts to redeem my *** unsuccessfully.
Desired Outcome
Refund
Printerpix Response
• Jan 04, 2018
Hi ***,
I'm extremely sorry to hear you had issues redeeming your voucher. I can now see you have redeemed this and ordered with order number ***.
If there's anything I can assist you with in the future, please don't hesitate to contact us at [email protected]
Failure to complete and ship order for over 1 1/2 months.
I place an order for a leather bound photo book on 11/10/17. The website still shows my order is being prepared for production. I have called and was on hold for 30 minutes. I have emailed asking for an estimated time of delivery 3 times and finally received a form letter email stating they are busy and sent links to sections their website that did not address mt direct order. My order number is ***. I just want this ordered filled as it was supposed to be a Christmas present. I think over 1 1/2 months is plenty of time to produce the product which should have shipped by 11/25/17 per their website timelines.
Desired Outcome
Please produce the product and expedite the shipping.
Printerpix Response
• Jan 24, 2018
Hi ***,
I'm extremely sorry to hear about the delay in your order. I can confirm it was shipped out on the 17th of January with tracking number ***. Due to the delay, I will issue you a fund of your shipping costs, which should be in your account within 12 business days.
Order #s *** & *** on 11/23.Recd *** was shattered.Adv replacement was processed.Still not here. Emailed today was told still in prod.
Horrible customer service. Website states Order received after 3pm EST on Friday will be manufactured from Monday morning. Paid with debit card. Every time I email in the customer service rep states my product is still in production. Will not refund at all.
Desired Outcome
I am hoping the business will ship my product to me and make sure the product is wrapped securely so it does not break. The package when I received it was only wrapped by a small thing of bubble wrap. I am hoping they do not do this to others. If shipping is going to take this long they need to state it on their website.
Printerpix Response
• Jan 04, 2018
Hi ***,
I am ever so sorry to hear about the delay in receiving your replacement order. I can confirm it was shipped yesterday with the tracking number ***so it should be with you very shortly
Kind regards
Beckie
Customer Response
• Jan 06, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
The replacement is showing shipped but order #*** is still showing in production. I have attached a screen shot of my order. Why has this one not been shipped yet?
Printerpix Response
• Jan 24, 2018
Hi ***,
I am extremely sorry that you did not receive order***. I can confirm it had to be cancelled due to quality issues, and you should have received an email with a QC code, so you can re-order.
Please let me know if you would like me to assist you with the new order, if you would like a refund instead. Please let me know and I will do the needful.
I ordered a blanket in early November 2017. It is now December 26, 2017 and I don't have my blanket.
I ordered a blanket in late October or the first week in November. In early December, I was sent the wrong blanket, saying Josh loves ...... At that point, I spoke with an employee then a supervisor. I told Shaun, the floor supervisor the problem. He said, send him a picture of the mistake and he would sent it to me by December 15, 2017. That never happened. I then called December 17, 2017, the person I spoke with advised it was a lie, they cannot sent it until after December 23, 2017. I told them I needed the blanket.I told them it was a Christmas present and they advised that there is nothing they can do.I told them it was ordered 2 months before Christmas and they made the mistake not me. They said they will not do anything besides refund the shipping.
It is December 26, 2017, I still don't have the blanket.
Desired Outcome
I want everyone to know that this is a terrible business with floor supervisors who lie to customer after they made a mistake.
Printerpix Response
• Jan 25, 2018
Hi B,
I'm extremely sorry about the delay in response. I can see your replacement was shipped out on the 2nd of January, I hope it arrived in excellent condition.
I have also escalated your refund to our team, so it should be received within 4 business days.
Please accept our sincere apologies for the inconvenience.
Kind regards
B
Customer Response
• Jan 25, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained to the company, the present was for Christmas. Arriving several weeks after Christmas is not acceptable. They refunded the postage only.
If they make a mistake (they sent someone else's blanket to us in December), they should have corrected their mistake and not made the present arrive after the designated date, when ordered 2 months in advance.
Printerpix Response
• Jan 29, 2018
Hi B,
I completely understand and I cannot apologize enough for this. In regards to your Groupon voucher, this will have to be done via Groupon, as it is the costs paid to them. You can use this correspondence in your email to them.
If there's anything we can do for you, please let us know and we will happily assist you.
canceled order they say they will refund but didnt
ordered a blanket nov. 3 thru *** and we had to contact printerpix for the order they charged us 14.99 shipping which we paid thru*** waited weeks and we get a notice in email that we will have to reorder asked for a refund and they say we have to wait it has to go thru*** and *** that was weeks ago I contacted *** and they gave me the money for product but I will have to get shipping from printerpix which is why I'm here 14.99 Thank You
Desired Outcome
14.99 that I paid for shipping which they said we will be paid but did not
Printerpix Response
• Jan 04, 2018
Hi***,
I am ever so sorry to hear that your refund has been delayed. I have just escalated the refund for you, which should be in your account within the next 4 business days. Please accept our sincere apologies.
Kind regards
Beckie
Customer Response
• Jan 05, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix Response
• Jan 19, 2018
Hi***,
I am extremely sorry to hear about the delay in your refund. I have just escalated this to our team on a priority basis.
Please accept our sincere apologies.
Kind regards
Beckie
Customer Response
• Jan 21, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I am just happy to get back what they owe me Thanks
I ordered 2 ***~2 wks ago for dog blankets as a Christmas presents. The web site is NEVER working for me to redeem & make the customize blankets.
PURCHASED 2 *** ON DEC 19, 2017. TRIED TO REDEEM ON THE WEB SITE BUT THE SITE WOULDN'T ALLOW ME TO CUSTOMIZE THE BLANKET.
TRIED MULTIPLE TIMES THINKING THE SITE WAS OVERWHELMED W/CHRISTMAS ORDERS. WHEN I WASN'T ABLE TO AFTER MANY ATTEMPTS, I CONTACTED VIA EMAIL *** & PRINT PIX. I CONTACTED THEM ON THE 22,23,24& 26TH OF DEC. & HAVE ALL THE EMAILS SAVED.
Desired Outcome
REFUND & MARKS AGAINST COMPANY SO OTHERS DON'T GET RIPPED OFF.
Printerpix Response
• Jan 04, 2018
Hi***,
I am extremely sorry to hear you had trouble creating your blankets. I can see you have now placed to orders with these coupons, which were both shipped today.
If there's anything we can do for you, please don't hesitate to contact us at [email protected] and we will happily assist you
Order placed on website 12/14 with promise that orders before 12/15 would be received by 12/25. Order has not shipped still.
Below is the email I sent to printerpix. Their reply was to provide links about groupon voucher and order delay trouble shooting. I have reached out to the company repeatedly and have been unable to obtain any kind of resolution.
As a first time customer, I was really excited about working with Printerpix. As a part time photographer, I was hoping for to add a quality, dependable and affordable resource to refer my clients to. Unfortunately, at this point, I am just reaching out in hopes to obtain an actual resolution regarding my order. I placed this order on 12/14/2017 based on the sites commitment for its customers to receive orders placed before 12/15/2017 in time for Christmas. I began by checking the status of my order online Monday 12/18/2017. When I saw it was still listed as "in production", I reached out to your customer service team via chat who advised me that it was "in production" and that I would receive an email when it was "dispatched". I asked specifically when it would be delivered and was advised that he couldn't answer that because he wasn't sure when it would ship. I then asked when it would ship and what method (overnight, 2-day, etc). He then discontinued the chat.
I opened another chat AND called the toll free number listed. This agent repeated the same thing as the previous agent. He said it was in Florida waiting to print. When I asked when it was scheduled to print (so I could get an idea of when it would ship) and what the shipping time frame was, he assured me it would be dispatched in time for Christmas. Keep in mind that I am on hold with your toll free number for 30 minutes with NO answer, before I finally hung up.
I logged in today to check status that shows 50% complete, but gives no estimated shipping date or method. I reach out to chat AGAIN. I am told it will be dispatched on or before Christmas. I again inquire about the websites promise to deliver in time for Christmas on orders placed before 12/15/17. I am on hold throughout this chat for over 30 minutes to get responses to my questions that don't even provide actual answers. I am and have been involved in this chat for over 1 hour and am still awaiting response for my most recent question asked 15 minutes before I started this email. This chat transcript is attached for your review.
There is a problem when a business makes offers it cannot manage, in this case a delivery time frame it cannot uphold.
There is a problem when the team charged with customer service cannot have access to systems that help them investigate customer orders to provide detailed and accurate status information.
There is a problem when said customer service team does not have tools to assist the customers reaching out to them.
There is a problem when a company makes it virtually impossible for its customers to contact them, by leaving email links that don't work, not having enough staff to manage call volumes and providing poor chat support.
I am underwhelmed and completely unimpressed with the service I have received. Sadly, I have one more voucher with Printerpix that I have to use...though at least now, I'll know better than to trust any promised delivery time frames. Despite my frustration and disappointment, I would still like resolution to my current issue as well as an understanding of action(s) will be taken to ensure I don't have issues with my next (and last) order.
Desired Outcome
I am looking to receive the product I ordered immediately and accurately, as well as a refund for the expedited shipping I requested to ensure delivery in time for Christmas ($15.99) and the remaining *** voucher I have which I will not be using ($8.99).
Printerpix Response
• Jan 05, 2018
Dear ***,
I am writing to confirm your order is shipped via *** and is in-transit for delivery with an expected delivery date as 8-01-2018.
Below is your tracking details.
Customer Response
• Jan 08, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
My order finally arrived 10 days late. Printerpix states they have issued a refund for $15.99 for my shipping expenses which I have not yet received. They also have not agreed to refund for the additional voucher I purchased which I will not be using. I will not spend any additional time on this issue contacting any other vendors. It is not *** fault that I won't be using the voucher and should not be out the money on their end.
Printerpix Response
• Jan 24, 2018
Hi ***,
I'm sorry for the delay in your refund. I have escalated this on a priority basis, so it should be in your account within 4 business days.
In regards to your un-used *** voucher refund, this will have to be done via ***, as the costs paid have gone to ***. You can use this correspondence in your email, and they will issue you a refund for the voucher.
Was guaranteed delivery by Christmas. No one answers phones or emails. I ordered 2 items, received one not the other.
I placed an order on their website where it stated "if ordered by 12/14/17 guaranteed for Christmas". My order # ***. I ordered two things, one has been delivered the other says "in production." I have been calling since Friday and they are closed, even Friday during their open hours and I have emailed them several times with no response!
Desired Outcome
At this point I still need the gift but they should give me a discount or refund because it wasn't here in time to give as a Christmas gift which is just embarrassing!!
Printerpix Response
• Jan 04, 2018
Hi ***,
I'm extremely sorry to hear your order was delayed. I can see your order was shipped out on the 26th of December. However, I can confirm you ordered on the 13th, which is after our cut off date, so you wouldn't have received it in time for Christmas.
If there's anything else I can do for you, please don't hesitate to email us at ***@printerpix.com and we will happily assist you
Kind regards
Beckie
Customer Response
• Jan 05, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
When I ordered it, it said on the top of the web page if ordered by the 13th delivered by Christmas. Regardless of that, I received the item today and it is completely damaged on two corners. I now would like it redone, shipped properly so it doesn't arrived damaged again. See attached pictures.
Customer Response
• Jan 25, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
The new item arrived damaged as well! I just want a refund now. Christmas is done and over, I had to purchase a second gift.
Printerpix Response
• Jan 26, 2018
Hi ***,
I'm extremely sorry to hear that you replacement was also defected. I will of course issue you a full refund for this order. I have processed this for you, and it should be in your account within 12 working days.
could not be reached by phone at all on line chat was ridicules emails were answered after a couple of days but to no satisfaction problem was never
I found them on *** and sent in a photo to make 100 Christmas cards. Got them mailed to me on time but the photo was way too dark and there was Christmas greeting on the back (misspelled) that I did not order.
I called and waited an hour and a half before I gave up. Then I went to the live chat and sent 3 emails but they did not resolve the problem. Two or Three days later emailed me back and wanted to charge me extra money for fixing their mistake and I refused.
Desired Outcome
Make sure that people know about the horrible customer service and they should give refunds.
Printerpix Response
• Jan 04, 2018
Hi ***,
I am ever so sorry to hear that your cards arrived the way you did not expect. As mentioned previously, unfortunately, the order was submitted with our template design. Whenever deleting the template, you need to add your desired text. Leaving it blank will cause the cards to be printed with the default template.
However, due to the frustration caused, we will issue you a refund of shipping costs for both orders, which will be received in the next 4 business days.
Kind regards
Beckie
Customer Response
• Jan 05, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept your apology It's just really too bad that your customer service couldn't do the same when it was needed. You really need more people to answer phones Being on hold for over an hour is totally unacceptable And being asked to send more $ to fix what was unacceptable was not a good idea
Impossible to contact, no communication from anyone, and tracking number invalid.
I sent an email immediately after ordering a photo mug for Christmas. I was hoping to change the order to overnight delivery - which should have been no problem if addressed right away (I ordered it 2 weeks before Christmas, so there still should have been time). I got an auto reply that said someone would be in contact within 2 days. A week later, nothing. I sent another email. Nothing. I tried to access the "Live Chat" on their website which was actually a dead link. I tried to call and was on hold for over an hour without ever reaching a representative. I got another automatic email with a *** tracking number that was invalid with a delivery description of "2-3 days". That period of time passed with no package and no way to know where the package was and no way to communicate with the company at all. I emailed again expressing my frustration and still no response. Nothing. And emailed again. Still nothing. It's Christmas Eve so I'm pretty sure the item isn't coming in time. I get the Christmas rush must be busy, but this company shouldn't be running these promotions without the production or communication capabilities to meet demand. It's clearly not an isolated incident either given the "F" rating with Revdex.com. Some advice would be to take this as a clue, Printerpix, and start cleaning up your act.
Desired Outcome
Some kind of response would be nice. A tracking number that actually reflects the delivery status of my product would also be good.
Printerpix Response
• Jan 04, 2018
Hi ***,
I am ever so sorry to hear about the lack of communication from our customer service team.
I can see your order was dispatched with FedEx with smart post with tracking number ***.
If you need any further assistance, please don't hesitate to contact us at [email protected]
Kind regards
Beckie
Customer Response
• Jan 05, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I finally got the package, later than I needed. My issue isn't with the product as much as it is the COMPLETE lack of communication and/or customer service. I wrote numerous emails, *** messages, and called - NEVER actually talking to anyone about my issue. 3 weeks after my initial email, you actually had the audacity to send me, in reply to my frustrated email about how no one was responding to me, an automatic email response asking to rate my customer service experience - unbelievable!
I will never do business with this company again. I ordered 4 photo books on Nov 4th. Received 4 photo books Nov 22nd-THREE of them were SOMEONE ELSE'S ORDERS. I called the customer service number immediately, was told I needed photo proof sent to the company-a little strange but ok I complied; they could not tell me why the mistake happened or where my photo books were. Called Dec 1st as I still heard nothing via email or phone; "all books have been 'dispatched (mailed)". Ok, that's still plenty of time before the Christmas mail rush begins. Dec 4th, "should receive in 1-2 business days". Dec 7th I finally asked for a floor manager, got a man named Reegan who was very sympathetic and apologetic. He would "expedite shipping and delivery in 1 week". Dec 11th, "waiting on them to be fisnished. Cant give refund b/c product already in development". Dec 12th, "should be mailed by 9pm tonight". Dec 13th, "they were sent to print DEC 9TH, will be finished tonight". I decided this was unacceptable and asked again for floor manager. Again got Reegan who was very apologetic, said "they were not printed and to please give him a few more days to expedite and send them out". Long story short, I just received the last photo book TODAY DECEMBER 27TH in the mail. None of the last three were what they were supposed to be, although they did have our family pictures. These were supposed to be Christmas presents to the grandparents. If I could give NEGATIVE STAR for the lies I was told I would. PLEASE AVOID THIS COMPANY AT ALL COSTS!
I placed an order before the cut off date to ensure delivery by Christmas and it still has not been shipped.
On 12.11.2017 I placed an order for 2 Magic Mugs as Christmas gifts and the website clearly showed that in order to ensure delivery by Christmas for regular mail the order needed to be placed by December 12th. Which I in fact did. My receipt shows that it was cleared and placed at 4 AM on December 11th. I emailed the company numerous times and was in a live customer service chat before Christmas and was again ENSURED delivery BY CHRISTMAS. Today is now the 27th off Decemeber AFTER CHRISTMAS and my items still show that they are in production. The stays on my order has not changed since it was updated and when I originally checked on it December 12. I have been looking up my order status everyday since I placed the order and it has continued to show 50% in production. I have tried calling the phone number provided and the call does not get through. I get hung up on and I do not receive any response when I contact them in regards to my order. I feel that I should get my order within the next couple of days it should be shipped expedited since I was promised I would have received it by Christmas and I never did. My order number is XXXXXXXX.
I need to get my products shipped and delivered. I requested standard delivery but I feel that due to the inconvenience of my order not arriving in the time it was promised it should be expedited shipping and I should not have to wait another week for this.
Hi ***,
I'm extremely sorry to hear about the delay in your order. I can now see your order has been cancelled as per your request. I have escalated your refund for this, and it should be in your account within 4 business days.
Please accept my sincere apologies for this.
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
Honestly this was a Christmas gift that I preordered before the deadline and I never received it. I submitted multiple complaints with the company then came here through the Revdex.com and did not get a response in a timely fashion. I called in numerous times and was assured my order was shipped but it wasn't. When I got the email from the Revdex.com that the company was not responding I took it upon myself to call in and cancel the order because they were not doing anything as a company to help their customers. I really hope that whenever ANYONE wants to even think about doing business with this company they think twice and look at the reviews because they are honestly the worst company I have ever done business with.
Hi ***,
I completely understand your disappointment, and this is not how we would like to do business at all. If you can kindly email us at ***@printerpix.com, I would like to turn your experience around, and make this right for you.
Kind regards,
Beckie
Contacted business regarding a shipping refund several times since September. Still have not received refund despite of multiple requests.
I placed an order with the business on August 1, 2017. I received the order a little over a month after placing it. I contacted them when the shipping window had passed and I was told that a refund will be issued for the shipping due to the fact that it was delayed. Initially I was told it will take at least 7 business days for me to receive the refund. I contacted them several times, I would say at least 5-
6 times since September and I was told everytime that the issue has been "escalated" or has been brought to the "superior's" attention. The last contact I made was on December 8, 2017 and I was told 2 days I will get my refund.I have not received anything as of today.
I will still like to be refunded but mostly I just wanted to be able to let Revdex.com aware of the kind of service that this business is providing. It is very unprofessional.
Hi ***,
I am extremely sorry to hear about the delayed response, and the delay in your refund. I can confirm your refund was processed today via Paypal with transaction ID.
If there's anything else I can do for you, please let me know at [email protected] and I will happily assist you.
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered vouchers through ***to get photos printed on canvas, received the canvas prints, were smudged, Printerpix will not help me, refund me etc
I purchased numerous vouchers through *** for specials on prints through Printerpix. 3 different transactions on March 19th, 2017. Amounts are $44.85, $31.98 and $19.95. Order numbers from the emails I received are ***, ***, and ***. Received prints after waiting for a long time but they shipped some of the canvas face to face so the ink smudged all over and I cannot use these prints to sell or keep for myself. I tried to do an online chat, didn't work. Sent numerous emails for months, all went with no responses. I finally contacted my credit card company to do a chargeback, they are not helping me either since so much time has passed. I was trying to be nice and give Printerpix time to respond. Now I have no way to get my money back and need your help please!
I want a full refund for all of my purchases to them for orders***, ***, and***. Amounts are $44.85, $31.98 and $19.95.
Hi ***,
I am extremely sorry about the delay in the response and getting this resolved.
I can see an agent has issued you a replacement for your canvass now which was shipped on the 19th of January.
If there's anything else we can do, to turn this situation around, please contact me at [email protected] and I will assist you right away.
Kind regards
Beckie
I have tried contacting this business multiple times. I think this business is fraud and if I cannot get a response soon I will be contacting the attorney general office in FL to file a consumer complaint.
Dear Julien,
We are really sorry to hear that you have not heard from us. I understand that you have tried to reach us regarding order # *** for the mink touch blanket. I would like to confirm that your order is shipped and is in-transit for delivery. You can track your parcel on USPS.
***
Please feel free to write to us on [email protected]
STAY AWAY!!! Terrible customer service and RIP-OFF PRICES on shipping. After redeeming a *** for 10 mugs for 34.95, They charged $27.00 for shipping. I received only 1 mug. When I called customer service they said they could ship the remainder of the order for an additional $22.00 for a total of $47.00 for shipping of 10 mugs! Whatever deal you think you are getting - SAVE YOUR MONEY and buy elsewhere! Just look at their terrible rating. There is a reason they don't allow feedback on their site.
Haven't received items that they claim shipped. Unable to get customer service help.
Printerpix claimed my items shipped on December 6th - well in time to receive by Christmas as these were gifts. When I hadn't received them in some time, I tried contacting the company. Their phone number didn't work. I had received no email response from an earlier issue so I was left with the only option of online chat. One chat person never responded. The other didn't answer my questions, only gave vague responses that I had to wait a ridiculously long time for - i.e. 30 minutes to get each response which contained no helpful information. They couldn't tell me when I'd receive my packages, only to say they'd arrive before Christmas. I still haven't received them. And according to the online tracking number it doesn't even look like they've shipped as *** says: "Label Created, not yet in system"
I'm beyond frustrated and now wondering if my loved ones will ever receive their gifts I paid for. I've tried "chatting" multiple times since and now the sites button for that customer service option isn't working either.
I want my 5 photo books I ordered ASAP and I would like to be refunded for my shipping charges $19.99.
Hi ***,
I am ever so sorry to hear about the delay in getting your order. We can see it was shipped on the 12th of december? If not, please email us at [email protected] and we will get this fixed for you.
In the meantime, we will also refund you for your shipping costs of $19.99
Kind regards
Beckie
2 orders placed with ample time to produce and deliver before Christmas and followed up via email and phone several times with no response.
I placed 2 orders for picture books on 11/30/17 and 12/1/17 which should be ample time for delivery prior to Christmas given their website advertised that if you ordered before 12/12/17 delivery was guaranteed for Christmas. I was charged for the items and my order status on the website is listed as 'Paid' and 'In Production'. I followed up via email since the phone hours are limited on 12/12/17 (ticket #***)to check on the status. Printerpix never responded even though their website says emails will be responded to within 2-3 business days. I tried calling during the day on 12/15/17 and was on hold waiting for a customer service rep for 35 minutes until I hung up. I followed up on the initial email on 12/16/17 and again on 12/19/17 with no response. I called 3 additional times and was on hold for more than 30 minutes and today is 12/22/17. I know that I will not receive the books before Christmas, and at this point am concerned if I ever will even receive the books. This is the worst customer service experience I've ever been through. I don't even know if the emails are read by anyone or if they have phone customer service reps.
I expect to receive the 2 photo books that I purchased and would think there would be a full reimbursement for the lack of customer service and failure to deliver the purchased items prior to Christmas (per their advertised policy).
Hi ***,
I am extremely sorry to hear about the delay in your order and also for the run around with customer service. I have issued you a refund of your shipping costs due to this delay. This should be in your account within 4 business days.
Kind regards
Beckie
From: *** (mailto:***)
*)
Sent: Tuesday, January 02, 2018 2:55 PM
To: Sabrena Washington
Subject: Re: Revdex.com Complaint Case# *** (Ref
I paid to have a blanket made for a Grieving Mother in a Secret Sister Christmas Gift Exchange ..the company did a bad job ..supposed to be centered in the blanket with edging to compliment the colors in the photo that was sent ..they placed it so as to clip off the edge of my photo ..I asked them to replace at no charge to me including the postage ..they said I had to purchase another one ..I want it replaced and done properly as it was a gift for someone that had lost her daughter to Heaven
Hi***,
I am extremely sorry to hear about the delay in getting this issue resolved. I cannot apologise enough for this.
I have just issued you a replacement for this order.
If there's anything else we can do for you, please don't hesitate to contact us at [email protected] and we will happily assist you.
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
I will need to see the finished replacement to be sure that it was centered and my information not chopped off to the edge before I accept
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
Please be reassured that your new order *** has been processed today. This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided to refund you the $16.99 that you paid for your shipping fees. It was refunded on the 5/4/2018 with transaction ID: ***
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Purchased with *** 3 11X8 puzzles not listed on website attempted calling phone not working to speaking with company. I notified *** for refun
I tried to fill a complaint with the company Directly site shuts down purchased from *** on November 28, 2017 mad several attempts to redeem my *** unsuccessfully.
Refund
Hi ***,
I'm extremely sorry to hear you had issues redeeming your voucher. I can now see you have redeemed this and ordered with order number ***.
If there's anything I can assist you with in the future, please don't hesitate to contact us at [email protected]
Kind regards
Beckie
Failure to complete and ship order for over 1 1/2 months.
I place an order for a leather bound photo book on 11/10/17. The website still shows my order is being prepared for production. I have called and was on hold for 30 minutes. I have emailed asking for an estimated time of delivery 3 times and finally received a form letter email stating they are busy and sent links to sections their website that did not address mt direct order. My order number is ***. I just want this ordered filled as it was supposed to be a Christmas present. I think over 1 1/2 months is plenty of time to produce the product which should have shipped by 11/25/17 per their website timelines.
Please produce the product and expedite the shipping.
Hi ***,
I'm extremely sorry to hear about the delay in your order. I can confirm it was shipped out on the 17th of January with tracking number ***. Due to the delay, I will issue you a fund of your shipping costs, which should be in your account within 12 business days.
Please accept my sincere apologies.
Kind regards
Beckie
Order #s *** & *** on 11/23.Recd *** was shattered.Adv replacement was processed.Still not here. Emailed today was told still in prod.
Horrible customer service. Website states Order received after 3pm EST on Friday will be manufactured from Monday morning. Paid with debit card. Every time I email in the customer service rep states my product is still in production. Will not refund at all.
I am hoping the business will ship my product to me and make sure the product is wrapped securely so it does not break. The package when I received it was only wrapped by a small thing of bubble wrap. I am hoping they do not do this to others. If shipping is going to take this long they need to state it on their website.
Hi ***,
I am ever so sorry to hear about the delay in receiving your replacement order. I can confirm it was shipped yesterday with the tracking number ***so it should be with you very shortly
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
The replacement is showing shipped but order #*** is still showing in production. I have attached a screen shot of my order. Why has this one not been shipped yet?
Hi ***,
I am extremely sorry that you did not receive order***. I can confirm it had to be cancelled due to quality issues, and you should have received an email with a QC code, so you can re-order.
Please let me know if you would like me to assist you with the new order, if you would like a refund instead. Please let me know and I will do the needful.
Kind regards
Beckie
I ordered a blanket in early November 2017. It is now December 26, 2017 and I don't have my blanket.
I ordered a blanket in late October or the first week in November. In early December, I was sent the wrong blanket, saying Josh loves ...... At that point, I spoke with an employee then a supervisor. I told Shaun, the floor supervisor the problem. He said, send him a picture of the mistake and he would sent it to me by December 15, 2017. That never happened. I then called December 17, 2017, the person I spoke with advised it was a lie, they cannot sent it until after December 23, 2017. I told them I needed the blanket.I told them it was a Christmas present and they advised that there is nothing they can do.I told them it was ordered 2 months before Christmas and they made the mistake not me. They said they will not do anything besides refund the shipping.
It is December 26, 2017, I still don't have the blanket.
I want everyone to know that this is a terrible business with floor supervisors who lie to customer after they made a mistake.
Hi B,
I'm extremely sorry about the delay in response. I can see your replacement was shipped out on the 2nd of January, I hope it arrived in excellent condition.
I have also escalated your refund to our team, so it should be received within 4 business days.
Please accept our sincere apologies for the inconvenience.
Kind regards
B
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained to the company, the present was for Christmas. Arriving several weeks after Christmas is not acceptable. They refunded the postage only.
If they make a mistake (they sent someone else's blanket to us in December), they should have corrected their mistake and not made the present arrive after the designated date, when ordered 2 months in advance.
Hi B,
I completely understand and I cannot apologize enough for this. In regards to your Groupon voucher, this will have to be done via Groupon, as it is the costs paid to them. You can use this correspondence in your email to them.
If there's anything we can do for you, please let us know and we will happily assist you.
Kind regards
B
canceled order they say they will refund but didnt
ordered a blanket nov. 3 thru *** and we had to contact printerpix for the order they charged us 14.99 shipping which we paid thru*** waited weeks and we get a notice in email that we will have to reorder asked for a refund and they say we have to wait it has to go thru*** and *** that was weeks ago I contacted *** and they gave me the money for product but I will have to get shipping from printerpix which is why I'm here 14.99 Thank You
14.99 that I paid for shipping which they said we will be paid but did not
Hi***,
I am ever so sorry to hear that your refund has been delayed. I have just escalated the refund for you, which should be in your account within the next 4 business days. Please accept our sincere apologies.
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi***,
I am extremely sorry to hear about the delay in your refund. I have just escalated this to our team on a priority basis.
Please accept our sincere apologies.
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
I am just happy to get back what they owe me Thanks
I ordered 2 ***~2 wks ago for dog blankets as a Christmas presents. The web site is NEVER working for me to redeem & make the customize blankets.
PURCHASED 2 *** ON DEC 19, 2017. TRIED TO REDEEM ON THE WEB SITE BUT THE SITE WOULDN'T ALLOW ME TO CUSTOMIZE THE BLANKET.
TRIED MULTIPLE TIMES THINKING THE SITE WAS OVERWHELMED W/CHRISTMAS ORDERS. WHEN I WASN'T ABLE TO AFTER MANY ATTEMPTS, I CONTACTED VIA EMAIL *** & PRINT PIX. I CONTACTED THEM ON THE 22,23,24& 26TH OF DEC. & HAVE ALL THE EMAILS SAVED.
REFUND & MARKS AGAINST COMPANY SO OTHERS DON'T GET RIPPED OFF.
Hi***,
I am extremely sorry to hear you had trouble creating your blankets. I can see you have now placed to orders with these coupons, which were both shipped today.
If there's anything we can do for you, please don't hesitate to contact us at [email protected] and we will happily assist you
Kind regards
Beckie
Order placed on website 12/14 with promise that orders before 12/15 would be received by 12/25. Order has not shipped still.
Below is the email I sent to printerpix. Their reply was to provide links about groupon voucher and order delay trouble shooting. I have reached out to the company repeatedly and have been unable to obtain any kind of resolution.
As a first time customer, I was really excited about working with Printerpix. As a part time photographer, I was hoping for to add a quality, dependable and affordable resource to refer my clients to. Unfortunately, at this point, I am just reaching out in hopes to obtain an actual resolution regarding my order. I placed this order on 12/14/2017 based on the sites commitment for its customers to receive orders placed before 12/15/2017 in time for Christmas. I began by checking the status of my order online Monday 12/18/2017. When I saw it was still listed as "in production", I reached out to your customer service team via chat who advised me that it was "in production" and that I would receive an email when it was "dispatched". I asked specifically when it would be delivered and was advised that he couldn't answer that because he wasn't sure when it would ship. I then asked when it would ship and what method (overnight, 2-day, etc). He then discontinued the chat.
I opened another chat AND called the toll free number listed. This agent repeated the same thing as the previous agent. He said it was in Florida waiting to print. When I asked when it was scheduled to print (so I could get an idea of when it would ship) and what the shipping time frame was, he assured me it would be dispatched in time for Christmas. Keep in mind that I am on hold with your toll free number for 30 minutes with NO answer, before I finally hung up.
I logged in today to check status that shows 50% complete, but gives no estimated shipping date or method. I reach out to chat AGAIN. I am told it will be dispatched on or before Christmas. I again inquire about the websites promise to deliver in time for Christmas on orders placed before 12/15/17. I am on hold throughout this chat for over 30 minutes to get responses to my questions that don't even provide actual answers. I am and have been involved in this chat for over 1 hour and am still awaiting response for my most recent question asked 15 minutes before I started this email. This chat transcript is attached for your review.
There is a problem when a business makes offers it cannot manage, in this case a delivery time frame it cannot uphold.
There is a problem when the team charged with customer service cannot have access to systems that help them investigate customer orders to provide detailed and accurate status information.
There is a problem when said customer service team does not have tools to assist the customers reaching out to them.
There is a problem when a company makes it virtually impossible for its customers to contact them, by leaving email links that don't work, not having enough staff to manage call volumes and providing poor chat support.
I am underwhelmed and completely unimpressed with the service I have received. Sadly, I have one more voucher with Printerpix that I have to use...though at least now, I'll know better than to trust any promised delivery time frames. Despite my frustration and disappointment, I would still like resolution to my current issue as well as an understanding of action(s) will be taken to ensure I don't have issues with my next (and last) order.
I am looking to receive the product I ordered immediately and accurately, as well as a refund for the expedited shipping I requested to ensure delivery in time for Christmas ($15.99) and the remaining *** voucher I have which I will not be using ($8.99).
Dear ***,
I am writing to confirm your order is shipped via *** and is in-transit for delivery with an expected delivery date as 8-01-2018.
Below is your tracking details.
(The consumer indicated he/she DID NOT accept the response from the business.)
My order finally arrived 10 days late. Printerpix states they have issued a refund for $15.99 for my shipping expenses which I have not yet received. They also have not agreed to refund for the additional voucher I purchased which I will not be using. I will not spend any additional time on this issue contacting any other vendors. It is not *** fault that I won't be using the voucher and should not be out the money on their end.
Hi ***,
I'm sorry for the delay in your refund. I have escalated this on a priority basis, so it should be in your account within 4 business days.
In regards to your un-used *** voucher refund, this will have to be done via ***, as the costs paid have gone to ***. You can use this correspondence in your email, and they will issue you a refund for the voucher.
Kind regards
Beckie
Was guaranteed delivery by Christmas. No one answers phones or emails. I ordered 2 items, received one not the other.
I placed an order on their website where it stated "if ordered by 12/14/17 guaranteed for Christmas". My order # ***. I ordered two things, one has been delivered the other says "in production." I have been calling since Friday and they are closed, even Friday during their open hours and I have emailed them several times with no response!
At this point I still need the gift but they should give me a discount or refund because it wasn't here in time to give as a Christmas gift which is just embarrassing!!
Hi ***,
I'm extremely sorry to hear your order was delayed. I can see your order was shipped out on the 26th of December. However, I can confirm you ordered on the 13th, which is after our cut off date, so you wouldn't have received it in time for Christmas.
If there's anything else I can do for you, please don't hesitate to email us at ***@printerpix.com and we will happily assist you
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
When I ordered it, it said on the top of the web page if ordered by the 13th delivered by Christmas. Regardless of that, I received the item today and it is completely damaged on two corners. I now would like it redone, shipped properly so it doesn't arrived damaged again. See attached pictures.
(The consumer indicated he/she DID NOT accept the response from the business.)
The new item arrived damaged as well! I just want a refund now. Christmas is done and over, I had to purchase a second gift.
Hi ***,
I'm extremely sorry to hear that you replacement was also defected. I will of course issue you a full refund for this order. I have processed this for you, and it should be in your account within 12 working days.
Kind regards
Beckie
could not be reached by phone at all on line chat was ridicules emails were answered after a couple of days but to no satisfaction problem was never
I found them on *** and sent in a photo to make 100 Christmas cards. Got them mailed to me on time but the photo was way too dark and there was Christmas greeting on the back (misspelled) that I did not order.
I called and waited an hour and a half before I gave up. Then I went to the live chat and sent 3 emails but they did not resolve the problem. Two or Three days later emailed me back and wanted to charge me extra money for fixing their mistake and I refused.
Make sure that people know about the horrible customer service and they should give refunds.
Hi ***,
I am ever so sorry to hear that your cards arrived the way you did not expect. As mentioned previously, unfortunately, the order was submitted with our template design. Whenever deleting the template, you need to add your desired text. Leaving it blank will cause the cards to be printed with the default template.
However, due to the frustration caused, we will issue you a refund of shipping costs for both orders, which will be received in the next 4 business days.
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept your apology It's just really too bad that your customer service couldn't do the same when it was needed. You really need more people to answer phones Being on hold for over an hour is totally unacceptable And being asked to send more $ to fix what was unacceptable was not a good idea
Impossible to contact, no communication from anyone, and tracking number invalid.
I sent an email immediately after ordering a photo mug for Christmas. I was hoping to change the order to overnight delivery - which should have been no problem if addressed right away (I ordered it 2 weeks before Christmas, so there still should have been time). I got an auto reply that said someone would be in contact within 2 days. A week later, nothing. I sent another email. Nothing. I tried to access the "Live Chat" on their website which was actually a dead link. I tried to call and was on hold for over an hour without ever reaching a representative. I got another automatic email with a *** tracking number that was invalid with a delivery description of "2-3 days". That period of time passed with no package and no way to know where the package was and no way to communicate with the company at all. I emailed again expressing my frustration and still no response. Nothing. And emailed again. Still nothing. It's Christmas Eve so I'm pretty sure the item isn't coming in time. I get the Christmas rush must be busy, but this company shouldn't be running these promotions without the production or communication capabilities to meet demand. It's clearly not an isolated incident either given the "F" rating with Revdex.com. Some advice would be to take this as a clue, Printerpix, and start cleaning up your act.
Some kind of response would be nice. A tracking number that actually reflects the delivery status of my product would also be good.
Hi ***,
I am ever so sorry to hear about the lack of communication from our customer service team.
I can see your order was dispatched with FedEx with smart post with tracking number ***.
If you need any further assistance, please don't hesitate to contact us at [email protected]
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
I finally got the package, later than I needed. My issue isn't with the product as much as it is the COMPLETE lack of communication and/or customer service. I wrote numerous emails, *** messages, and called - NEVER actually talking to anyone about my issue. 3 weeks after my initial email, you actually had the audacity to send me, in reply to my frustrated email about how no one was responding to me, an automatic email response asking to rate my customer service experience - unbelievable!
I did not get what I ordered on two separate orders and after spendig 1 hour on the phone did not get the refund I was peomised
I will never do business with this company again. I ordered 4 photo books on Nov 4th. Received 4 photo books Nov 22nd-THREE of them were SOMEONE ELSE'S ORDERS. I called the customer service number immediately, was told I needed photo proof sent to the company-a little strange but ok I complied; they could not tell me why the mistake happened or where my photo books were. Called Dec 1st as I still heard nothing via email or phone; "all books have been 'dispatched (mailed)". Ok, that's still plenty of time before the Christmas mail rush begins. Dec 4th, "should receive in 1-2 business days". Dec 7th I finally asked for a floor manager, got a man named Reegan who was very sympathetic and apologetic. He would "expedite shipping and delivery in 1 week". Dec 11th, "waiting on them to be fisnished. Cant give refund b/c product already in development". Dec 12th, "should be mailed by 9pm tonight". Dec 13th, "they were sent to print DEC 9TH, will be finished tonight". I decided this was unacceptable and asked again for floor manager. Again got Reegan who was very apologetic, said "they were not printed and to please give him a few more days to expedite and send them out". Long story short, I just received the last photo book TODAY DECEMBER 27TH in the mail. None of the last three were what they were supposed to be, although they did have our family pictures. These were supposed to be Christmas presents to the grandparents. If I could give NEGATIVE STAR for the lies I was told I would. PLEASE AVOID THIS COMPANY AT ALL COSTS!