I purchased a *** for a photo blanket. I placed my order on 12-15-2017. I received an email on 12-24-2017 that the order has been shipped with the tracking information. Today is 12-27-2017 and the tracking information is incorrect. I contactted DHL and the rep informed me that the tracking # is ***! There is no information about my product ever leaving the facility.*** has not taken possession of the package. The company phone number 888-322-6733 is not working, the chat line does not come up. I want to know if this company is still in business? If not, I need a refund from *** and Printerpix.
Printerpix Response
• Jan 04, 2018
Dear Veronica,
We are extremely sorry that you did not receive your package yet. Looks like FedEx has misplaced the product and we have re-printing a new one for you, absolutely free of cost. This is likely to be shipped in a day or two. Once shipped, new tracking details will be emailed to you. Our customer care lines for chat and call are open from 9 am to 6 pm EST.
If you have any more questions, please free to write to [email protected].
Customer Response
• Jan 07, 2018
Printerpix,
It does not look like *** misplaced my product because it only state that the shipping label has been created. The error is on you because you have a *** tracking # and DHL link to track!. Also, stating that you are re printing a new one free of cost doesn't mean nothing, Why would I pay for a reprint? I never received the first one. Making a statement as such seems like you are doing ME a favor. It is YOUR error. This response states that it is LIKELY to be shipped in a day or 2. Customer service rep told me max 7 business days. A written response told me 21 days from 12/27. Revdex.com this is how you know they have horrible business practices because customers receive various answers to the exact same question. Revdex.com please do something to either close them or heavily fine them for the horrible business practices.
I purchased a 2 photo books through *** and was told I had 4 months to redeem my voucher. One month later I want to make my books only to find the item I purchased no longer exists. I call the 800 number but does not work. I chat with Becky A - after one hour I finally, hopefully will be receiving a refund. Go with another company as this one is just the worst!
Printerpix Response
• Jan 04, 2018
Dear Graciela,
We are sorry to hear that your intention to purchase 2 photo books on Printperpix.com using voucher turned sour since the products no longer exist. The product specification you are looking at might have gone out of stock and it is very unfortunate. However, you can always try to choose an alternate product and pay the price difference if any.
Looks like you were advised by our customer care representative that a refund will be processed. You should receive the refund within 7-14 working days. If you plan to change your mind and opting for an alternate book. Please write back to us on [email protected] and we will certainly help you.
I submitted an order for 4 mugs on Nov 14th using a ***. Order #***. The mugs never arrived even after I was charged $24.95 for shipping! The phone number is out of order and the e mail link doesn't work. I chatted with Jennifer who I thought was helpful, but just told me I would be contacted in 48 hours and that never happened. I chatted with someone else who abandoned the chat. I was given a tracking number, but *** never got the package from Printerpix. Worst experience with any company ever.
I ordered a blanket using a*** on December 12. On December 17th, I received an email that the blanket was being shipped and it had a tracking number. When I did not receive the blanket, I checked the tracking number and it said the item could not be tracked and to contact the website administrator. I couldn't get through the first time I called. I sent an email and have yet to receive a response. I called again today, at 11 am and there is a recording that says I must call back during normal business hours...it is normal business hours!! Also, the live chat isn't working! My payment went through weeks ago and I still have no blanket not to mention didn't have the gift to give on Christmas when the website indicated all orders made by December 12th would ship in time for Christmas.
Incredibly disappointed. I ordered my wedding book on 12/1 and still have not received it. I chatted with customer service twice and both times the reps must have lied because they promised me they spoke with a manager to have it expedited to be received by Christmas Day. My order still says in production. Printerpix has lost a customer. I hope I receive my order soon.
This NOT been a good experience - I placed an order on 12/12 for a blanket. It says my Shipping address is wrong but I have worked at the same address for 20+ years and it is the correct address (we have no suite number - nothing out of the ordinary). UPS, FedEx, USPS we have shipped to the same address for years. I called, I chatted online and it STILL says its the wrong address even through someone said they exp I have chatted and emailed the company. I still don't know where my order is (and the rep told me he could not even tell me when to expect it). Really?
I called today and I guess they must be closed. So anyway, I did NOT get it in time for Christmas and I have no idea when I will ever get it. Even though the rep told me he fixed by address.... when I log online this is what it is still reading (and its NOT an invalid address):
Order #: ***
Order Date: 12/12/2017 11:23:05 PM
Payment Status: Paid
Invalid Shipping Address: ***
Please click here to verify your shipping address
Horrible horrible horrible! Bad customer service ordered months ago for Christmas! Ordered the large size blankets two of them, received pillow case size .. three calls on hold longer then 30 minuets, they assured me the correct ones would be here by Christmas but nope!
This company is a rip off!
I am so upset. I ordered a photobook on November 25 and all appeared fine. When it did not arrive on the date promised I went online to check my order. It said it failed the quality assurance and needed to be reprinted. That was 2 weeks ago. My order on the website still says it failed quality assurance and needs to be reprinted. I called the customer service number and was on hold for 45 minutes. When I finally was able to speak to a rep they said it is in production and there should be no problem receiving it by Christmas. I did the live chat 2 days ago and was still promised it would arrive by Christmas. I asked the rep to be honest with me. They said they would work to make sure it would arrive by Christmas. I know better it is Dec 24 and my account still says the same "failed quality assurance and needs to be reprinted".
My worst experience ever in print matter & customer service!
The aluminum prints were horribly printed. We received color washed out prints on a scratched and dented VERY thin aluminum sheets that had nothing to do with an aluminum print. We contacted them by phone and they asked us to e-mail them with pictures describing the issue.... They promised to get back to us, but they of course didn't. When we called them for the second time, the lady pretended not to see any issue in the picture we sent. Although anyone could see the issues in the prints at the glimpse of an eye. And she just hung up! This is a scam! Do NOT waste your money and time!
I am extremely upset. I placed an order 2 weeks ago that stated I woujld get before christmas and I have not received it. I AM EXTREMELY, EXTREMELY UPSET. THESE WHERE FOR A NEW RELATIONSHIP AND HIS CHILDREN AND NOW I HAVE NOTHING FOR THEM FOR CHRISTMAS. THANK YOU VERY MUCH.
HOW CAN YOU RUN A BUSINESS THIS WAY??? And then no business hours just before christmas??? wth??
website was not user friendly.....I am sooooo disappointed you dont' even know...
Will never use this company ago....this is so not right.
Live chat was not very helpful and I never got to talk to anyone on the phone.
I placed two orders today, and on the second order I forgot to change my shipping address. I tried to contact customer service through the live chat option. I was put in a queue to be connected to a representative. I was connected to Paula, who started looking into my issue. When she asked for the order number, I had to go to my order screen to look it up, which disconnected the live chat. I wrote down the order number, and went back to the live chat page. After waiting in the queue again, I got connected to George, who asked what the issue was. I explained the situation. He replied that he had to put me on hold because he was handling multiple accounts at once. When I finally got an answer after about 10-15 minutes, all he tells me is that I need to call customer service. After I asked for it, he gave me the number and told me that they're available until 9 pm, but that it would be better to call as soon as possible. I called customer service just before 5, and got the following message: "thank you for waiting. All our representatives are still helping other customers. Your call is very important to us. Please continue to hold forhe next available representative." I fully understand it's the holiday season and that there may be a few calls ahead of me, and a little bit of a wait. However, after hearing that same message every 30 seconds for the next ALMOST 2 HOURS and still not having heard an actual customer service rep I'm seriously questioning just how important that call really is to them. The call finally disconnected because my phone battery died on me. Once I got home I put my phone on the charger and left it plugged in to call back. I wAs once again getting the same message and sppent another HOUR on hold without hearing from anyone. If it takes that long to free up a rep, there obviously is an issue
Desired Outcome
Contact by the company to hopefully resolve issue I was calling about
Printerpix Response
• Jan 04, 2018
Hi ***,
I am extremely sorry to hear you that you have had a bad run around with customer service. I can see a rep changed your address on the 22nd of December, is this correct?
If you can kindly email us at [email protected] with the correct address I will double check this for you.
Bought a blanket, was printed with pics moved, was told would be reprinted never got
Placed order *** 11/10. Emailed company on 11/20 because when the blankets were printed the moved one of the pictures. On one the cut of part of head on other part of head including portion of eye. Didn't hear back emailed again 11/22, heard back 11/23 requesting pics. Sent pics in on 11/24, was asked to verify address on 11/25 emailed back 11/25 heard back later in day that they would review, asked status 11/28. Began calling. Keep getting told I will get a call or email from a manager, they are in warehouse or meeting. Was told my reprint wasn't approved,and at one point denied but they didn't know why. Error was on part of company. Spoke to Alice on 12/18. Was told would have new blankets by 12/24. Spoke to Alice 12/21, she said that blankets were printed but not shipped, they were approved for expedited shipping which is 5-7 explained that would not get here by 12/24 need overnight, she said ok, would have email by 5 pm with tracking. did not get email. Called on 12/22 man on phone said waiting to print, managers not in meetings there are no meetings no warehouses can't transfer calls, he could take my number manager could call me back, but could not help me at all. I explained I have heard all excuses, need more then what he is giving. was very frustrated, told him he could tell his manager he has a very upset customer on phone that is unhappy with the customer service, he says all he can do is take my number and have someone call me back, if not give number he would have to disconnect. Heard him complaining about me with head away from phone.
Desired Outcome
I would like my money back or reprinted blankets as I designed where the peoples heads are not cut off.
Printerpix Response
• Jan 24, 2018
Hi ***,
I'm extremely sorry to hear about the delay in getting your replacement order shipped out.
I can confirm it is in the final stages of production, so it should be with you shortly.
I will also issue a refund of $29.99 due to the run around and inconvenience caused.
Please accept our sincere apologies.
Kind regards
Beckie
Customer Response
• Jan 24, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like more details such as tracking info or check number. This is the same type of response I have gotten from the company the whole time. If this is the actual resolution I would be extremely grateful, but with no details except final stages I do not feel it is enough information
Customer Response
• Mar 16, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the new blankets, however my son's head was cut off in the same picture again. I have accepted that this is the best of your ability. I just don't understand how you can move my pictures once I submit my project.
Printerpix Response
• Mar 16, 2018
Good Morning Mr ***, we are extremely sorry for not sharing the following information sooner to your most recent correspondence. To confirm your refund request of $29.99 was processed on the 25th January 2018 with your transaction ID being ***. Please kindly check with your bank incase this amount has not been returned. To also confirm, your replacement order was dispatched from our production facility on the 2/23/2018, and upon tracking the status it displays your personalized blankets arrived on Wed 2/28/2018 at 3:29 pm. Please kindly let us know if there is anything else you wish to discuss further. We sincerely hope you can accept our apologies for the delay and all the inconvenience caused.
I purchased a*** for 2 dog blankets. I created and purchased the blankets from Printerpix on November 4,2017. I received a confirmation email for my purchase. The next day I received an email saying my address was not validated by ***. I emailed them back to confirm my address and letting them know it is a new subdivision and that I do receive mail. They emailed me back thanking me for confirming. I have called them twice and they reassured me that they were being sent. I have received 33 emails about my address not being validated. When I spoke to them, they said that I shouldn't be getting those emails because they were able to validate my address. Today is December 21, 3017 and I still have not received the blankets. I'm not sure what else to do. They are horrible. I have received 2 survey emails from them and I have responded that I was dissatisfied. Their response to that is a generic email response. Please help me get my blankets.
Product_Or_Service: 2 dog blankets
Order_Number:
Desired Outcome
Delivery
I would like the blankets delivered to me.
Printerpix Response
• Jan 04, 2018
Hi ***,
I am ever so sorry to hear about the delay in getting your order shipped out. I have escalated this to a member of our team to ensure it gets shipped out as soon as possible.
I purchased a deal for 2-16x20 canvas photos for $24.00 through ***. The site is not working I couldn't register, remove items etc. The only thing I could do was add more items. How convenient. I phoned, emailed and tried to Live chat with Printerpix , they have still not responded.
After two days, I then phoned *** and they said they couldn't cancel my voucher which was never used. (final sale) They too will never get another purchase from me. They do not investigate the companies they advertise for and do not reimburse for, bad businesses. There's 649 customer complaints! Really?? Merry Christmas...why can't people just do the right thing and be true to their word.
Oh and by the way, good luck contacting ***. Took me two days to find a live person to talk to.
I ordered 4 photobooks on December 11 after they stated on their webpage that you had to order before the 12th to receive before Christmas. On December 22 - the last shipping day before Christmas - they still have not shipped. A call to the company every day this week was received with the response that the order would ship that day.
The company lies - don't trust them. I'll be cancelling my credit card charges.
I bought a *** for printerpix. I then went on the sight to place my order. I placed the order on 12/08/17 and has not received the merchandise.
I bought a *** for printerpix. I then went on the sight to place my order. I placed the order on 12/08/17 and has not received the merchandise. I paid 14.99 for shipping and handling and attached a copy of the screen shot from the order. I still have not received notification regarding my merchandise.
Desired Outcome
I was hoping to receive the merchandise before christmas but I have not. I would like a refund for the merchandise. I have tried contacting the company with no success.
Customer Response
From: *** (mailto:***)
Sent: Sunday, December 24, 2017 10:15 PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
Good Evening,
I finally received the merchandise and would like to cancel my complaint. I am not happy with what has happened but there is no longer a need to pursue.
Trying to get my broken item replaced has been terrible!!
I wish I would have read these reviews before using this company. I will definitely not be using them again. I bought 3 slates from*** for this company. Things went smoothly until ibrecieved a broken slate in the mail. I still had 2 weeks before christmas butbteying to get them to fix it has been terrible....it took me 30 minutes everytime I called (3 times) to get a person on the phone. I am now not going to have a gift for my mother because they cant gaurantee it before then even though my original order was well within the time frame. I tried emailing as well and no response for 5 days...I am so upset with this service.
Desired Outcome
I just want my order replaced and mailed to me by christmas.
Printerpix Response
• Jan 04, 2018
Hi***,
I am extremely sorry to hear that your order arrived broken, and also there has been a delay in getting your replacement order being shipped out. I have escalated your replacement to a member of our team. I completely understand your frustration and I cannot apologize enough for this. I have issued you a replacement for your shipping due to the delay in getting this shipped out. This should be in your account within 12 business days.
Kind regards
Beckie
Customer Response
• Jan 05, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I've only received an order confirmation#. Have not received any other info since my order. No tracking/shipping number. No one picking on phone calls
Purchased voucher through ***. Ordered item on 11/30/17, order# ***. Heard nothing since then. Called them 5 times, no one is answering their phones. Can't even get through their live chat online, although it states someone is online to chat with, but seems to be a fake person only.
Desired Outcome
Either finish the job and ship it to my place, or get a full refund.
Printerpix Response
• Jan 04, 2018
Hi ***,
I am extremely sorry to hear about the delay in your order. I can confirm it was shipped on the 21st of December, with tracking number*** .
If you have any further issues, please don't hesitate to contact us at [email protected]
Kind regards
Beckie
Customer Response
• Jan 05, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my order 2 days after Christmas day.
ordered 2 photo blankets, only received 1. Have been emailing repeatedly since Dec 10th and have received no response.
Ordered 2 blankets, only received 1. Emailed Dec 10th, 12th, 14th, 15th, 18th and 20th. No responses to any communication, request for order update or recently a refund request. Would rather have the product as it was supposed to be a christmas gift.
Desired Outcome
I really would like to have the product. If that isn't possible then I want a full refund for product price plus a refund on the shipping charges.
Printerpix Response
• Jan 04, 2018
Hi***,
I am extremely sorry to hear you have not received a response and that you only received one blanket. If you can kindly email us at [email protected] with a description of the blanket you didn't receive, I will happily ship that out to you.
Please accept our sincere apologies.
kind regards
Beckie
Customer Response
• Jan 08, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed like that Becky person asked, included my order number, description and detailed information 3 days ago and have not received any response. That makes 8 emails since 12/10 with no response or resolution. I've attached the email I sent.
Printerpix Response
• Jan 24, 2018
Hi***,
I'm extremely sorry about the delayed response. I responded on the 16th, letting you know I dispatched another order, was dispatched on the 17th with tracking number ***. If you have any other queries, please let me know at [email protected] and I will happily assist you.
Please accept my sincere apologies for the inconvenience.
I bought these vouchers on *** it was for a blanket that I bought my mother since she is sick and dont know what is going to happen to her so I bought this to put my sons pictures on it for her well not only did I spend all day trying to get the website to work but when I called in I was on hold for 45 mins!!! finally when I was able to get into the website they were trying to charge me $30 for standard shipping so I called again this time I was on hold for almost 2 hOURS!!!!! This is a joke then when I finally got thru to someone I asked for a refund and they hung up on me...iam so disappointed and dont understand why this company is even in business. I have contacted the Revdex.com with hopes of a quick result.
I purchased a *** for a photo blanket. I placed my order on 12-15-2017. I received an email on 12-24-2017 that the order has been shipped with the tracking information. Today is 12-27-2017 and the tracking information is incorrect. I contactted DHL and the rep informed me that the tracking # is ***! There is no information about my product ever leaving the facility.*** has not taken possession of the package. The company phone number 888-322-6733 is not working, the chat line does not come up. I want to know if this company is still in business? If not, I need a refund from *** and Printerpix.
Dear Veronica,
We are extremely sorry that you did not receive your package yet. Looks like FedEx has misplaced the product and we have re-printing a new one for you, absolutely free of cost. This is likely to be shipped in a day or two. Once shipped, new tracking details will be emailed to you. Our customer care lines for chat and call are open from 9 am to 6 pm EST.
If you have any more questions, please free to write to [email protected].
Printerpix,
It does not look like *** misplaced my product because it only state that the shipping label has been created. The error is on you because you have a *** tracking # and DHL link to track!. Also, stating that you are re printing a new one free of cost doesn't mean nothing, Why would I pay for a reprint? I never received the first one. Making a statement as such seems like you are doing ME a favor. It is YOUR error. This response states that it is LIKELY to be shipped in a day or 2. Customer service rep told me max 7 business days. A written response told me 21 days from 12/27. Revdex.com this is how you know they have horrible business practices because customers receive various answers to the exact same question. Revdex.com please do something to either close them or heavily fine them for the horrible business practices.
ABSOULTLEY HORRIBLE!
I purchased a 2 photo books through *** and was told I had 4 months to redeem my voucher. One month later I want to make my books only to find the item I purchased no longer exists. I call the 800 number but does not work. I chat with Becky A - after one hour I finally, hopefully will be receiving a refund. Go with another company as this one is just the worst!
Dear Graciela,
We are sorry to hear that your intention to purchase 2 photo books on Printperpix.com using voucher turned sour since the products no longer exist. The product specification you are looking at might have gone out of stock and it is very unfortunate. However, you can always try to choose an alternate product and pay the price difference if any.
Looks like you were advised by our customer care representative that a refund will be processed. You should receive the refund within 7-14 working days. If you plan to change your mind and opting for an alternate book. Please write back to us on [email protected] and we will certainly help you.
I submitted an order for 4 mugs on Nov 14th using a ***. Order #***. The mugs never arrived even after I was charged $24.95 for shipping! The phone number is out of order and the e mail link doesn't work. I chatted with Jennifer who I thought was helpful, but just told me I would be contacted in 48 hours and that never happened. I chatted with someone else who abandoned the chat. I was given a tracking number, but *** never got the package from Printerpix. Worst experience with any company ever.
I ordered a blanket using a*** on December 12. On December 17th, I received an email that the blanket was being shipped and it had a tracking number. When I did not receive the blanket, I checked the tracking number and it said the item could not be tracked and to contact the website administrator. I couldn't get through the first time I called. I sent an email and have yet to receive a response. I called again today, at 11 am and there is a recording that says I must call back during normal business hours...it is normal business hours!! Also, the live chat isn't working! My payment went through weeks ago and I still have no blanket not to mention didn't have the gift to give on Christmas when the website indicated all orders made by December 12th would ship in time for Christmas.
Incredibly disappointed. I ordered my wedding book on 12/1 and still have not received it. I chatted with customer service twice and both times the reps must have lied because they promised me they spoke with a manager to have it expedited to be received by Christmas Day. My order still says in production. Printerpix has lost a customer. I hope I receive my order soon.
This NOT been a good experience - I placed an order on 12/12 for a blanket. It says my Shipping address is wrong but I have worked at the same address for 20+ years and it is the correct address (we have no suite number - nothing out of the ordinary). UPS, FedEx, USPS we have shipped to the same address for years. I called, I chatted online and it STILL says its the wrong address even through someone said they exp I have chatted and emailed the company. I still don't know where my order is (and the rep told me he could not even tell me when to expect it). Really?
I called today and I guess they must be closed. So anyway, I did NOT get it in time for Christmas and I have no idea when I will ever get it. Even though the rep told me he fixed by address.... when I log online this is what it is still reading (and its NOT an invalid address):
Order #: ***
Order Date: 12/12/2017 11:23:05 PM
Payment Status: Paid
Invalid Shipping Address: ***
Please click here to verify your shipping address
Horrible horrible horrible! Bad customer service ordered months ago for Christmas! Ordered the large size blankets two of them, received pillow case size .. three calls on hold longer then 30 minuets, they assured me the correct ones would be here by Christmas but nope!
This company is a rip off!
I am so upset. I ordered a photobook on November 25 and all appeared fine. When it did not arrive on the date promised I went online to check my order. It said it failed the quality assurance and needed to be reprinted. That was 2 weeks ago. My order on the website still says it failed quality assurance and needs to be reprinted. I called the customer service number and was on hold for 45 minutes. When I finally was able to speak to a rep they said it is in production and there should be no problem receiving it by Christmas. I did the live chat 2 days ago and was still promised it would arrive by Christmas. I asked the rep to be honest with me. They said they would work to make sure it would arrive by Christmas. I know better it is Dec 24 and my account still says the same "failed quality assurance and needs to be reprinted".
My worst experience ever in print matter & customer service!
The aluminum prints were horribly printed. We received color washed out prints on a scratched and dented VERY thin aluminum sheets that had nothing to do with an aluminum print. We contacted them by phone and they asked us to e-mail them with pictures describing the issue.... They promised to get back to us, but they of course didn't. When we called them for the second time, the lady pretended not to see any issue in the picture we sent. Although anyone could see the issues in the prints at the glimpse of an eye. And she just hung up! This is a scam! Do NOT waste your money and time!
I am extremely upset. I placed an order 2 weeks ago that stated I woujld get before christmas and I have not received it. I AM EXTREMELY, EXTREMELY UPSET. THESE WHERE FOR A NEW RELATIONSHIP AND HIS CHILDREN AND NOW I HAVE NOTHING FOR THEM FOR CHRISTMAS. THANK YOU VERY MUCH.
HOW CAN YOU RUN A BUSINESS THIS WAY??? And then no business hours just before christmas??? wth??
website was not user friendly.....I am sooooo disappointed you dont' even know...
Will never use this company ago....this is so not right.
Live chat was not very helpful and I never got to talk to anyone on the phone.
I placed two orders today, and on the second order I forgot to change my shipping address. I tried to contact customer service through the live chat option. I was put in a queue to be connected to a representative. I was connected to Paula, who started looking into my issue. When she asked for the order number, I had to go to my order screen to look it up, which disconnected the live chat. I wrote down the order number, and went back to the live chat page. After waiting in the queue again, I got connected to George, who asked what the issue was. I explained the situation. He replied that he had to put me on hold because he was handling multiple accounts at once. When I finally got an answer after about 10-15 minutes, all he tells me is that I need to call customer service. After I asked for it, he gave me the number and told me that they're available until 9 pm, but that it would be better to call as soon as possible. I called customer service just before 5, and got the following message: "thank you for waiting. All our representatives are still helping other customers. Your call is very important to us. Please continue to hold forhe next available representative." I fully understand it's the holiday season and that there may be a few calls ahead of me, and a little bit of a wait. However, after hearing that same message every 30 seconds for the next ALMOST 2 HOURS and still not having heard an actual customer service rep I'm seriously questioning just how important that call really is to them. The call finally disconnected because my phone battery died on me. Once I got home I put my phone on the charger and left it plugged in to call back. I wAs once again getting the same message and sppent another HOUR on hold without hearing from anyone. If it takes that long to free up a rep, there obviously is an issue
Contact by the company to hopefully resolve issue I was calling about
Hi ***,
I am extremely sorry to hear you that you have had a bad run around with customer service. I can see a rep changed your address on the 22nd of December, is this correct?
If you can kindly email us at [email protected] with the correct address I will double check this for you.
Kind regards
Beckie
Bought a blanket, was printed with pics moved, was told would be reprinted never got
Placed order *** 11/10. Emailed company on 11/20 because when the blankets were printed the moved one of the pictures. On one the cut of part of head on other part of head including portion of eye. Didn't hear back emailed again 11/22, heard back 11/23 requesting pics. Sent pics in on 11/24, was asked to verify address on 11/25 emailed back 11/25 heard back later in day that they would review, asked status 11/28. Began calling. Keep getting told I will get a call or email from a manager, they are in warehouse or meeting. Was told my reprint wasn't approved,and at one point denied but they didn't know why. Error was on part of company. Spoke to Alice on 12/18. Was told would have new blankets by 12/24. Spoke to Alice 12/21, she said that blankets were printed but not shipped, they were approved for expedited shipping which is 5-7 explained that would not get here by 12/24 need overnight, she said ok, would have email by 5 pm with tracking. did not get email. Called on 12/22 man on phone said waiting to print, managers not in meetings there are no meetings no warehouses can't transfer calls, he could take my number manager could call me back, but could not help me at all. I explained I have heard all excuses, need more then what he is giving. was very frustrated, told him he could tell his manager he has a very upset customer on phone that is unhappy with the customer service, he says all he can do is take my number and have someone call me back, if not give number he would have to disconnect. Heard him complaining about me with head away from phone.
I would like my money back or reprinted blankets as I designed where the peoples heads are not cut off.
Hi ***,
I'm extremely sorry to hear about the delay in getting your replacement order shipped out.
I can confirm it is in the final stages of production, so it should be with you shortly.
I will also issue a refund of $29.99 due to the run around and inconvenience caused.
Please accept our sincere apologies.
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like more details such as tracking info or check number. This is the same type of response I have gotten from the company the whole time. If this is the actual resolution I would be extremely grateful, but with no details except final stages I do not feel it is enough information
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the new blankets, however my son's head was cut off in the same picture again. I have accepted that this is the best of your ability. I just don't understand how you can move my pictures once I submit my project.
Good Morning Mr ***, we are extremely sorry for not sharing the following information sooner to your most recent correspondence. To confirm your refund request of $29.99 was processed on the 25th January 2018 with your transaction ID being ***. Please kindly check with your bank incase this amount has not been returned. To also confirm, your replacement order was dispatched from our production facility on the 2/23/2018, and upon tracking the status it displays your personalized blankets arrived on Wed 2/28/2018 at 3:29 pm. Please kindly let us know if there is anything else you wish to discuss further. We sincerely hope you can accept our apologies for the delay and all the inconvenience caused.
Best Wishes,
Printerpix
I purchased a*** for 2 dog blankets. I created and purchased the blankets from Printerpix on November 4,2017. I received a confirmation email for my purchase. The next day I received an email saying my address was not validated by ***. I emailed them back to confirm my address and letting them know it is a new subdivision and that I do receive mail. They emailed me back thanking me for confirming. I have called them twice and they reassured me that they were being sent. I have received 33 emails about my address not being validated. When I spoke to them, they said that I shouldn't be getting those emails because they were able to validate my address. Today is December 21, 3017 and I still have not received the blankets. I'm not sure what else to do. They are horrible. I have received 2 survey emails from them and I have responded that I was dissatisfied. Their response to that is a generic email response. Please help me get my blankets.
Product_Or_Service: 2 dog blankets
Order_Number:
Delivery I would like the blankets delivered to me.
Hi ***,
I am ever so sorry to hear about the delay in getting your order shipped out. I have escalated this to a member of our team to ensure it gets shipped out as soon as possible.
Kind regards
Beckie
I purchased a deal for 2-16x20 canvas photos for $24.00 through ***. The site is not working I couldn't register, remove items etc. The only thing I could do was add more items. How convenient. I phoned, emailed and tried to Live chat with Printerpix , they have still not responded.
After two days, I then phoned *** and they said they couldn't cancel my voucher which was never used. (final sale) They too will never get another purchase from me. They do not investigate the companies they advertise for and do not reimburse for, bad businesses. There's 649 customer complaints! Really?? Merry Christmas...why can't people just do the right thing and be true to their word.
Oh and by the way, good luck contacting ***. Took me two days to find a live person to talk to.
I ordered 4 photobooks on December 11 after they stated on their webpage that you had to order before the 12th to receive before Christmas. On December 22 - the last shipping day before Christmas - they still have not shipped. A call to the company every day this week was received with the response that the order would ship that day.
The company lies - don't trust them. I'll be cancelling my credit card charges.
I bought a *** for printerpix. I then went on the sight to place my order. I placed the order on 12/08/17 and has not received the merchandise.
I bought a *** for printerpix. I then went on the sight to place my order. I placed the order on 12/08/17 and has not received the merchandise. I paid 14.99 for shipping and handling and attached a copy of the screen shot from the order. I still have not received notification regarding my merchandise.
I was hoping to receive the merchandise before christmas but I have not. I would like a refund for the merchandise. I have tried contacting the company with no success.
From: *** (mailto:***)
*)
Sent: Sunday, December 24, 2017 10:15 PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref
Good Evening,
I finally received the merchandise and would like to cancel my complaint. I am not happy with what has happened but there is no longer a need to pursue.
Thank You
Trying to get my broken item replaced has been terrible!!
I wish I would have read these reviews before using this company. I will definitely not be using them again. I bought 3 slates from*** for this company. Things went smoothly until ibrecieved a broken slate in the mail. I still had 2 weeks before christmas butbteying to get them to fix it has been terrible....it took me 30 minutes everytime I called (3 times) to get a person on the phone. I am now not going to have a gift for my mother because they cant gaurantee it before then even though my original order was well within the time frame. I tried emailing as well and no response for 5 days...I am so upset with this service.
I just want my order replaced and mailed to me by christmas.
Hi***,
I am extremely sorry to hear that your order arrived broken, and also there has been a delay in getting your replacement order being shipped out. I have escalated your replacement to a member of our team. I completely understand your frustration and I cannot apologize enough for this. I have issued you a replacement for your shipping due to the delay in getting this shipped out. This should be in your account within 12 business days.
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
I've only received an order confirmation#. Have not received any other info since my order. No tracking/shipping number. No one picking on phone calls
Purchased voucher through ***. Ordered item on 11/30/17, order# ***. Heard nothing since then. Called them 5 times, no one is answering their phones. Can't even get through their live chat online, although it states someone is online to chat with, but seems to be a fake person only.
Either finish the job and ship it to my place, or get a full refund.
Hi ***,
I am extremely sorry to hear about the delay in your order. I can confirm it was shipped on the 21st of December, with tracking number*** .
If you have any further issues, please don't hesitate to contact us at [email protected]
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my order 2 days after Christmas day.
ordered 2 photo blankets, only received 1. Have been emailing repeatedly since Dec 10th and have received no response.
Ordered 2 blankets, only received 1. Emailed Dec 10th, 12th, 14th, 15th, 18th and 20th. No responses to any communication, request for order update or recently a refund request. Would rather have the product as it was supposed to be a christmas gift.
I really would like to have the product. If that isn't possible then I want a full refund for product price plus a refund on the shipping charges.
Hi***,
I am extremely sorry to hear you have not received a response and that you only received one blanket. If you can kindly email us at [email protected] with a description of the blanket you didn't receive, I will happily ship that out to you.
Please accept our sincere apologies.
kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed like that Becky person asked, included my order number, description and detailed information 3 days ago and have not received any response. That makes 8 emails since 12/10 with no response or resolution. I've attached the email I sent.
Hi***,
I'm extremely sorry about the delayed response. I responded on the 16th, letting you know I dispatched another order, was dispatched on the 17th with tracking number ***. If you have any other queries, please let me know at [email protected] and I will happily assist you.
Please accept my sincere apologies for the inconvenience.
Kind regards
Beckie
I bought these vouchers on *** it was for a blanket that I bought my mother since she is sick and dont know what is going to happen to her so I bought this to put my sons pictures on it for her well not only did I spend all day trying to get the website to work but when I called in I was on hold for 45 mins!!! finally when I was able to get into the website they were trying to charge me $30 for standard shipping so I called again this time I was on hold for almost 2 hOURS!!!!! This is a joke then when I finally got thru to someone I asked for a refund and they hung up on me...iam so disappointed and dont understand why this company is even in business. I have contacted the Revdex.com with hopes of a quick result.