Printerpix

Horrible experience! Ordered two blankets express. Have only received one and the business does not respond to emails and does not answer the phone

I purchased a 2 vouchers for calendars on December 4th. Every picture I uploaded was deemed "low quality" After many failed attempts to create the calendars, I requested a refund on December 6th, 12th, and 19th. I also made a phone call where I was assured I would receive a refund and still nothing. I am highly disappointed with the customer service of this company. I don't see how you have the right to hold my money especially when I need these funds to purchase additional gifts since your site was not functioning for me.

Awful customer service. I would not recommend them. Ordered a metal print as a gift for Christmas. It arrived quickly, however my husbands head was cut off on the print. His head disappears into the sky then is cut off. Tried calling multiple times, being on hold for 30 plus minutes each time. Emailed, no response. Tried the live chat 8 different times, I'm not sure anyone is actually on the other end. They respond with generic responses, or just end the live chat. Do not order from here!

I ordered two photo blankets from Printerpix and still have not received them. I have tried calling the phone number given on their website and it is a non-working number. I have tried Live Chatting with them three times and they refuse to give a legitimate tracking number to find out where my order is. They provided me a so-called tracking number that was bogus. All they are saying is it will be delivered "soon" "before Christmas" but providing no proof. They are fraudulent in my opinion. They are hiding behind their fraudulence with my and other people's money!

We recently ordered a 16x20 canvas print, but there was a glitch in their online system that changed the size to 8x8 once it was added to the cart. I spoke with customer service multiple times about this. They were able to replicate the problem on their end and asked me to send information to their customer service team and they would take care of it. Weeks went by after I sent the email and nothing happened. We then spent close to 2 hour on hold with their customer service group only to be told they had no record of our calls or emails and couldn't do anything for us. Spend your money elsewhere!!!

I have used Printer pix for several years. This is the worst it has been> I ordered a book in Oct that came in Dec and it was other peoples pages in with mine. I have complained and they say they have resent. I have tracked it and it is sitting still in Grand Prairie for days with no update. What really makes me mad is that I get multiple emails a day form them advertising and selling me more for delivery by Christmas. *** on that. Chats are a joke and replies from emails tell you it all good but its NOT> I have several vouchers to use but I don't know if I will bother. If they would use something besides DHL, that moves at the speed of a Camel it might help. I am looking for a different company in the future. I don't know how they can stay in business like this.

I ordered 50x60 photo blankets and received 30x40 poorly finished ones. They assured me this would be taken care of weeks ago.
I ordered 50x60 photo blankets on 11/15. On 11/26 I received them but they were 30x40 and they looked like a 3 year old cut the borders, honest to God. I emailed their customer service that day and explained and told them I needed them by 12/16 for Christmas get togethers. I got assigned to Sam and case #s *** and now***. On 11/27 they said they would get it taken care of immediately, and on 11/28 I was told a reprint should be shipped within 5-7 business days. I had to reach out to them on 12/2 and 12/5 when I finally got a response of "the reprint is in process." On 12/10 I decided to try my luck with their online chat. After being told to wait a moment while they look up my details, I had to ask "hello?" And got another please wait. I told them I had already waited 25 minutes so any update would have been nice. An entire hour on the chat and I was told "the reprint is still in process." I explained to her that I was assured I would have my products in time and she said all she could do was "escalate it to the production team." On 12/14 I called them and was on hold for 20 minutes before it hung up on me.

I finally went back to email and sent another one on 12/16 telling them that I want a refund of my $30 shipping at least because now I will have to turn around and mail them to the people myself. I also told them if they couldnt get this resolved ASAP then I wanted a refund of my *** amount of $30. I missed their14 day refund window because at that time I thought printerpix would actually do the right thing. I emailed them again today 12/19 and asked them if they were seriously going to ignore me now.

To top it all off, their website said if you ordered something by 12/15 you would get it by Christmas. 10 days, but they can't fix their screw up in almost a month!

Placed order with company on 11-27-17, after multiple emails to them, phone calls and an attempt at a live chat, I'm getting no resolution. Im out $30
I ordered a deal for 2 8x10s on 11-20-17. It had a delivery date of 7-14 days. My order #***. I have sent several emails with only generic responses, no answer when calling 888-322-6733 - on hold waiting for at least 20 minutes then it hangs up. I have also gotten that all circuits were busy and that it was a non working number. I tried a "Live Chat" that no one reponded to. I paid for the pics and for shipping and am out $30, but it's more that these were Xmas presents. I am being ignored by this company that is if it even is a real company!

I purchased an item from printer pix through a groupon and based on their advertisement, had the understanding that it'd be received by Christmas.
On December 15, 2017, I purchased two magic mugs from printerpix via groupon. I then proceeded to their website via a link groupon provided.
The very top of the link stated "DELIVERY IN TIME FOR CHRISTMAS, ORDER BY DECEMBER 15TH" (although the date now says the 12th, I'm clear on what it originally said because I must've read it about 20 times) I ordered the items and was sent an email which is time stamped December 15th at 11:36pm. However, when I went to check status of delivery on their website, it states an order date of December 16th. So I called the company and after holding for approximately 30 minutes, a rep came on and stated that in order to get my item before Christmas, I had to go down to the end of the page and choose a special delivery option. This is not true. In the first place, that's not the way the link read. No where near that promotion at the top of the link did it indicate that I needed to follow up and choose special delivery options. Secondly, I did look at delivery options for the heck of it and what I saw was next day and two day options and I thought "I'm already paying $12.95 for delivery and since I don't need it in one day or two days, the option of delivery before Christmas would be satisfactory". I also told the rep that I forwarded the confirmation email that the company sent me with the time stamp and she stated that she has the 16th and she can't see the email I sent to them, that she can only see what I see on the website. I then asked how do I find out when it will be ready for delivery, she said I could check back in 4 or 5 days and it might be updated. I told her that was not a good answer and I asked to speak to someone else, a supervisor or manager maybe. She placed me on hold and when she came back, she said there is no one available at this time. She did ask me if I minded holding until someone became available or ask me for my contact information. So, I said, "I can't speak to a supervisor or manager?", she said, "no, ma'am". This conversation took place on December 19, 2017 in the evening and my initial attempt to contact this company was on December 18, 2017 via email. To date, I haven't received a response to my email and my status read exactly the same as it did the night I ordered it.

This company is a scam. Their website is misleading on purpose so that customers can't verify their orders, then the company takes no responsibility.
I placed an order for two photo collage blankets on December 10th, 2017. Upon checkout, I was not able to verify the appearance of my two items, as they do not provide any type of preview, so I erased them both, and started over. After their website kicked me off of my account in the middle of working on my blankets (multiple times), I was able to finish designing them, and added them both to my cart, knowing that they had been designed perfectly. At checkout, I paid for expedited shipping, as these blankets are gifts. Their website also kicked me off in the middle of checkout - not user friendly at all. I checked the return policy, which stated that items could be returned if they were faulty, and awaited my blankets.

Not only was my shipping NOT expedited (paid for 5-7 day, got them in 9 days), but my items arrived incorrect. One of the blankets is as ordered, and the other is plain white with none of the photos that I had worked so hard to place. I immediately called customer service and spoke with Vanessa, who was absolutely atrocious. She was incredibly rude, and even though I had to explain her own return policy to her, she said there was nothing she could do, because on her end, it shows that I ordered a plain, white blanket. I asked Vanessa to transfer me to a supervisor, and she refused, because apparently the supervisor was "away." She also refused to let me speak with ANYONE ELSE to help resolve this. She said that I ordered a custom blanket, and a white blanket - but I paid for two custom blankets, so... She just kept telling me the same thing - that I messed up, and I would need to purchase another blanket, and that I would not be refunded.

I also am not able to pull up my order detail on the website... how convenient. The summary of my order shows two of the same item, however, not two different items. To top it all off, I emailed Printerpix as soon as I placed my order to ensure that they BOTH would be customized with photos, since there was no way to tell in the order summary, and they responded with a vague, "oh, your order has been received, blah blah," and never directly answered my question. I am attaching that correspondence as well as my order summary from the website.

Obviously this company is a scam. That is painfully obvious judging from all of these complaints and negative reviews. I wish I had researched a little more before I trusted Printerpix with my money. I am so incredibly disappointed with the ordering process and especially the customer service.

I placed an order on December 6, 2017. I was told it would arrive before Christmas since I ordered before the 12th. It is now the 20th and it still says production is at 50% (it has been that way for over a week and a half). I've called many times and nobody ever answers. I have waited for a rep up to 30 minutes but finally gave up. I also did the live chat and had to wait in the queue. One of the times, I was #95. That was when the chat agent said I would receive it before Christmas since the order was placed before the 12 and that the order was in the last stages of production. This was 3 days ago, but still says 50%. I've tried chatting again bt when it's finally my turn, nobody replies. $14.00 for shipping is not that cheap.Maybe they treat ***/*** customers with less priority than most but then again they never answer their phone. Worst company ever. I hope they get shut down! Worst customer service. I wish I could give negative stars. I used them in the past and they were bad but not this bad.

My experience with Printerpix was terrible. I ordered metal photo prints through *** on November 10th for Xmas gift. The website interface was terrible and it took me a long time to upload pics. They charged me $20 shipping fee on top of $50 ***. I received wrong customers order on December 1st. No paper work in package just someone elses family photos. The product quality was very poor. I spent about an hour attempting to communicate on company web chat page. Tis was also a frustratingly terrible experience basically they told ne to send an email with picture of problem?. I complied with instructions and still have not received a reply. *** at first would not refund order but finnaly relented and refunded my money. I will have to eat the shipping charge. I just wish I had read these reviews before I wasted my time with this company.

I have never witnessed a company more terrible at customer service than printerpix. Here's my experience:

I ordered a metal picture that arrived to my home on 12/4/17. The picture was bent. I followed the appropriate channels and shipped the picture back to printerpix. The packaged arrived to printerpix on 12/11/2017 and was signed for by SSMITH at 9:27am. I never received a status update. So, I called their phone number - the phone number didn't work. So, I tried to use the online chat feature. I tried with two separate reps and it took 45 minutes just for the person to verify who I was. She said she was working with other customers while she was supposed to be engaged in a chat with me. After she verified who I was she asked me to send an email to the standard printerpix email address with the problem I was experiencing and then she ended the chat. Nothing got resolved. Next I sent messages to their *** page and *** accounts and still got no response. My order number is ***. I did everything well ahead of time to have these items for christmas but printerpix has done everything they can to keep me from getting my picture. I have signed proof that they received my returned package nearly ten days ago and now I'm getting the runaround for the replacement of their faulty product. Something needs to be done to remedy this situation. They have my money and my picture.

Customer Service is not assisting me in a timely manner. I was told that I would hear back in 2 days, and I did not.
I ordered a Magic Mug (order ***) on the 13th of November, 2017. The item arrived, I was happy with the product, and timely manner in which it arrived (I received it approx. 1 1/2 weeks after order date). However, the item had been damaged during transport. I contacted Printerpix with the issue, via chat, and was instructed to send an email with pictures of the broken item. I sent pictures on the 24th of November. On approx. December 1nd, I sent a message, through the Printerpix website, asking about the items status. I got a reply on December 4th, asking for photos, stating that "we aim to have a response in 2 business days", I would like to note as well, this 2 business day response is also stated on their website, in customer service. I sent another email, in reply, with photos of the broken mug.
I sent ANOTHER email, on December 8th, asking about the status, and saying that it has been nearly 5 days, and I was told that I should have already heard back.
I received an email on the 8th, saying that they are experiencing high volumes of customers, and they are sorry for the late reply. However, this email did not contain a fix, but instructions on how to submit an email with photos of the broken item.
Nothing else, I contacted again, December 11th, asking about the status once again, and asking how I can get this resolved immediately, as I need the item before Christmas.
December 13th, I still had received nothing, and I informed Printerpix that I would be submitted a formal complaint if this cannot be resolved soon.
They sent an email back, a few days later, saying they are experiencing high volumes of customers, with another list on how to submit photos for a complaint with customer service.
I sent another email, 3 days later, to say that I had still heard nothing, and would be going through the Revdex.com for a formal complaint. However, I then went on a camping trip, and was not able to submit the complaint right away.
Finally, on December 18th, 2017, I get an email saying they are sorry for the issues, and would replace the order, but it will take 5-7 business days.
This will NOT arrive in time for Christmas.
I only spent $5 dollars on the item with a ***, I am VERY happy as to how the item turned out, and would love to have been on better terms with the company. But I have been fighting this, trying to get a simple item replaced, for nearly a month now. And I was told they would get back soon, but I had to contact them, and still got no fix.

Wrong product sent. Attempting to get the right product sent.
This is regarding orders # *** and # ***. I ordered LARGE sized blankets, 4 pieces, and received the wrong sizes. Received a small. I called customer service on the 29th of November and was told to email pictures of the blankets I received. I did that but never got email confirmation to acknowledge they received email. I emailed customer service two weeks later and followed up on the blankets but never got any response. I then called customer service on dec 11 and spoke with Alice. I was told to send pictures again of the blankets. I did that and was told they will review it. I followed up via email several days later but never got a response. I attempted to email again on dec 15 and got a response from Keiron and was told I should email photos AGAIN with measurements. I did all that and still no straight answer on when I was getting the right blankets. I have sent multiple emails asking about my order but no response. My last email sent to them was today dec 18. I find this very incovenient because I need the blankets before christmas. I specifically told them, keiron and alice, that I need the blankets before christmas. All I wanted was the right sized blankets sent. I never got a straight answer from either one. And its frustrating to try and get ahold of the customer service via phone because typical wait time is 1-2 hrs. Also, since nov 29, 2017 I have been told multiple times to send pictures of the blankets currently with me, to which I did. So I do not understand why they have not sent me the right ones.

This has been a nightmare. I placed an order on 11/29 for a blanket. I was told it would be delivered on 12/15 - it is now the 19th of Dec. I have chatted and emailed the company. Was told that they shipped the item on the 5th fed ex. gave me a tracking number. I tracked it and fed ex said that it would be delivered US Postal service. Showed it went to them on 12/7 - and was in transit. It still logged as in Transit and its the 19th. Every time I contact customer service they say here is your tracking number its been shipped. They wont follow up on the order. I contacted Fed ex they said I have to contact the company. I finally called the company rather then chatting with them..
Explained the issue and was put on hold. The rep never came back. I still don't know where my order is and from reading all these reviews which I wish I would have read before placing the order my order will probably be wrong if I ever do get it.
I was on the phone for over an hour and got no where. I will make sure I tell everyone to never order from them .
I would give a 0 rating if I could.

I purchased a groupon for three slate pictures. Ordered them on Printerpix website, received email next day to say there was an error in their process and to re-order them using a code they supplied. Two went through, the third did not, getting through on the phone was a nightmare.
Live chat is awful, they say they are on line but do not respond. I finally got through on the phone after holding for over 30 minutes and there was a very non committal response about the picture being in process. No guarantees to arrive before Christmas even though the original orders we well within the time frame. Awful service, awful response, awful awful awful. Will NEVER use this company again.

I placed an order for 50 Instagram prints on 11/8. Did not ship until 12/6 and when it arrived there were 25 prints, printed front and back.
On 11/8/2017 I placed an order, #***, for 50*** prints. I used a *** voucher but still had to pay $2.99 for shipping through PrinterPix. On their site it said that most orders ship within 3-4 days but should allow up to 15 working days. I waited the full 15 working days and then chatted them online, and finally after almost a month of waiting, they shipped my order on 12/6/2017. After all that waiting, I was excited to finally receive my prints, but when I actually received them I was disappointed to see that I did not, in fact, receive 50 prints that I ordered, but rather 25 prints, printed both front and back - which is absolutely ridiculous to do, considering that you can't display both sides of a print at the same time, and the back of the print is a cheap cardstock that makes the print look cheap and low-quality. I immediately reached out to customer service via email on 12/13/2017, and they did not respond. I chatted them on their site the next day and the agent (Phil T.) was rude, condescending, short, and quite frankly, a nightmare to deal with. He demanded that I send photographic evidence of what happened - which he didn't articulate well - just said "please attach photos" to which I explained that it would be difficult to illustrate that my prints were printed both front and back in a photo - since that's not something you can capture in a photo. I would have been happy to send a video, but he was just so rude and short and kept leaving the conversation to help other customers that I was frustrated. He said I could fill another cart and place another order but provided no resolve or customer service on the matter - basically I would just have to place a new order if I wanted my prints. He said it would be free but I really didn't understand how it would be if I was just placing another order so I just skipped over him and tried another customer service email that I had seen in the company's response to various complaints on this site. I received no response there either, so I'm hoping that this complaint will help me get what I paid for - my 50 prints, printed on 50*** photo prints - PRINTED ON ONE SIDE as they should have been. Furthermore, I would like to be refunded the $2.99 shipping for my trouble, and hope that Printerpix can do right by a repeat customer who had a good experience in the past. I'm very loyal to businesses who are good to me, which is why I ordered photos through Printerpix a second time, but this time has been a complete nightmare. Please fix this and send me what I ordered CORRECTLY asap. Thanks.

Bought cards, still haven't arrived, emailed and called company several times, they will not get back to me or answer my questions. They hung up on me
I ordered these cards on 11/27/2017 through *** and still haven't received them. I emailed them five different times asking where they are and they keep giving me a complaint number and telling me they will email me back but I have never received anything from them. This has gone on for almost two weeks. I finally called them, was sent to hold and after 45 minutes, the phone call ended with their phone system hanging up on me without even speaking to anyone. I called back again on 12/15/17 immediately after being hung up on and finally after 33 minutes got a man who I asked to take down my number in case our phone got disconnected and he put me on hold to look into my Christmas card order and the phone disconnected again, he never got back to me. This is unnacceptable and I want an immediate refund since I have now had to order new Christmas cards in order to send them out late in the game now. These Christmas cards that I ordered are never coming and are useless to me now. The company will not return my emails or my phone calls and I have spend hours upon hours days after days trying to resolve this.

Placed order 11-27-2017 using *** discount, was charged FULL PRICE ($499) not discounted rate ($29). Promised refund 11-29 rec'd $0 asof 12-15.
My order on 11-27-2017 using the *** discount came to about $29. However I was charged $499. Later on 11-27 I contacted PRINTERPIX about the error. They told me they would cancel the original $499 order, refund the money and for me to re-enter my order (which I did and this time received the discounted rate, $29). Since 11-27-2017 I have spoken with the company on several occasions, each time have heard same story "sorry for the delay - we are processing your refund".

I also contacted my credit card company to inform them of this situation.

As of this writing (12-15-2017 @4:40 pm EST) I recently completed yet another call with the company; yes, same story "sorry for the delay - we are processing your refund".

Although the customer reps were nice and trying to accommodate as best they could, this isn't getting me the refund any quicker.

I find it extremely strange that it only took 10 SECONDS for them to get my money in the first place and now it's taking over 15 DAYS (and counting) for a refund.

I will NEVER use this company again.

My order is under my email address: "***".