I needed to speak with on line chat to resolve an issue with my order and the *** code I had previously purchased. I had initially selected the wrong number of pages for the *** code, even though I added the correct amount of pages the code would not work correctly. After initially speaking with customer support, I was passed onto Junaid K, who was quickly able to suggest a solution to my problem, which didn't entail me, recreating the photobook from scratch. Junaid was very thorough and understood my problem and what was needed to resolve it. My order has now been completed to my satisfaction, and many thanks to Junaid for the help and understanding.
This company has been a nightmare to work with. The website worked fine for me. Placing the order was easy (although they didn't clarify shipping wasn't included on the *** deal except for in very small fine print...so it was $29.95 more than I expected). I ordered two identical blankets but only received one. I tried for over 4 hours to resolve this with a customer service representative online. The first person could not understand English or what I was saying and told me to email a picture of the mistake. I tried explaining that there was no mistake on the blanket. I just needed the second blanket. Still, he did not understand me. The second person never responded after saying "Hi". The third person tried to tell me my order was delivered on October 17, even though I didn't even place my order until November 30. Then, he ended our chat because I did not immediately respond to him. I tried calling and was on hold for forever. My husband has tried calling today. When I get my second blanket, I will NEVER do business with this company again.
Also, I should add that my debit card was hacked within 3 days of ordering online, and then I realized this was not a secure site. What a total nightmare!
HORRIBLE customer service. Every single way I have tried to communicate with them I have had horrible service. I have not received my Christmas cards yet so I cannot review on the quality however the customer service has been extremely horrible.
Purchased a coupon for three photo books with Printerpix. Books were 11 x 11 with 20 pages. I order 3 books, added premium pages and had an extra 8 pages per book. Total was $260, with coupon discounts of $240, delivery and handling charges were $19.95 the final cost $40.12. I spent hours composing the albums online, finally ordered November 11, 2017. Received the books in the mail December 9, 2017. They were printed in the wrong order, starting from back to front. The quality of the premium paper was less than expected, many photos were blurry, lettering was off the page. I can accept my poor photography, but everything else should be in their control. Contacted the company December 9, 2017 and was told to send photos of the problems to their customer service, which I did immediately.
Received an email with a ticket number and that they would review the problem and let me know. Not another word from the company. Contacted customer service December 11, 2017 by chat on their website, again told to send pictures of the problem to their customer service. Finally after over an hour I was told I could have a refund or they would send the order by Christmas. I asked for a guarantee, but they could not send the books over night or answer whether I could depend on getting them by Christmas. I had them send the photobook again with the problems fix, but did not receive any confirmation by email. Have check my account and their is still no activity to date. I am so disappointed in the response from their customer service. The books are not great quality, but I guess it is buyer beware. I hope to shine some light on the company and their poor business ethics.
This is truly a horrible company. I hope they go out of business. I bought Groupon calendars from them, but the website wouldn't recognize the codes from Groupon, even though they were for the correct items and were not expired. I waited for 2 hours to get to someone on live chat, then was put on hold for nearly 20 minutes. When I asked the representative if he was still there, he disconnected. Then I put a post of Facebook, which nobody has responded to yet. I also cannot use Facebook anymore to log into their site now, and when I use my email and password, all of the work I had saved is gone. They are awful as far as customer service goes. I will never use this business again. If I could give them negative stars, I would do so.
Printerpix used an incorrect zipcode when autopopluating my address which caused my order to be undeliverable and sent back to printerpix.
I placed an order with printerpix for a Christmas present. When checking out, their system auto populated my shipping address with the wrong zip code which caused my order to be sent back as undeliverable. I have spoken with them on 2 separate occassions and they refuse to fix their error stating they will only release my order with another payment of 15. I already paid 1 for shipping and their system made an error. I paid for my stuff and now they won't give it to me or send it back to me. I needed this item before Christmas.
Desired Outcome
I want my order shipped back to me free of charge as I have already paid shipping and printerpix system made an error.
Printerpix Response
Hi ***,
We are extremely sorry to hear that your order did not arrive due to a wrong address. If you can kindly email me at [email protected] with the title 'Revdex.com' confirming your correct shipping address, I will ship that out for you free of charge.
Kind regards
Beckie
Customer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed Beckie at the social email she provided and never received a response. I called printerpix and asked how to get in contact w her and nobody even knew who she was. I asked for a call back from a manager two days in a row and was promised a manager would contact me back that day....it never happened.
I ended up having to use a different voucher to re-order the same product as it is a needed Christmas gift and now printerpix is sending me fake tracking numbers through fedex saying the new order is on the way. The tracking number they provided through fedex smart ship is ***. I have spoken with fedex and fedex said this is the 5th call they have had with this same tracking number. Printerpix is stealing people's money and not providing the merchandise. This is fraud and I believe printerpix is a scam.
I have not heard from anyone in regards to my issues from printerpix even after I requested a manager to contact me back directly and was promised they would. Printerpix is supplying fake tracking information and I want my orders by Christmas as they advertised guaranteed delivery if ordered by December 12 which I did. I also want direct contact by a manager to find out where my order is and why I was provided a FAKE tracking number.
Printerpix Response
Hi ***,
Firstly, I am extremely sorry about the delayed response. I cannot apologize enough for this. In regards to your tracking number, if you go on to the *** site, you will see there are two. Yours is the one that was shipped on the 18th of December, which states it should be delivered by the 21st of December. We do hope this clears things up for you. We will however, refund your shipping cost of $22.95 for the hassle caused due to this. We are sorry about this.
Ordered a blanket that never shipped.
Order #: ***
Order Date: 11/29/2017 5:09:10 PM
Payment Status: Paid
Invalid Shipping Address:***
Please click here to verify your shipping address
I ordered a blanket with a ***. Was charged $14.99 s&h and the item was never shipped. I have asked for refund they end chat or don't email back. I called customer service the gentleman assured me that it would be shipped and I had nothing to worry about. 5 days later and I still haven't received a tracking number and when I check the status of my order online it still says that I need to verify my address which I have done at least 6 times now and *** recognizes the address just fine when I do.
Desired Outcome
I would like a refund for the *** I purchased and the $14.99 shipping and handling charge.
Printerpix Response
• Jan 05, 2018
Dear***,
As per your request the order is cancelled and refund is processed. Refund will reflect in your bank account within 7-14 working days.
No customer service at all... Waited for online help for almost 7 hours and it magically kicked me off. Can never get anyone on the phone. Total Scam.
I bought through*** and I can not get anything to work or anyone to speak with. Their website is not working and*** is also completely MIA on this situation. This is a complete scam. I paid a lot of money for this product and I was robbed. This has to be a crime and theft of some sorts. How can the government continue to allow these businesses to operate after receiving SOOO many complaints? Makes no sense... Is there a point that the government DOES step in and do something with them? Is there any Class Action Law Suits we can all join? Are there any Attorneys willing to work against these kinds of criminals? Please let me know.
Desired Outcome
Contact me and finish the job! Give me what I paid for or refund my money! YOU BUNCH OF THIEVES!
Printerpix Response
Hi ***,
I am so sorry to hear you cannot create your product and you have had no response from customer service. If you can kindly email me at [email protected] with the title 'Revdex.com' I would like to turn this experience around for you
chelley
I received my order, and I plan to take actions against this company. I received two of the same towel sized items. I paid for and placed an order for the 50x60" blankets, and there were two different blankets ordered. I cannot do anything but throw these unevenly stitched, bleeding colored items in the garbage! The product is not what I ordered, and I waited over one month to receive the items that arrived in a small bag. I paid 29.95 for shipping. This was not a 29.95 shipped product. I am extremely disturbed by this product. There is no amount of justification that can make up for what I received in the mail.
Only getting one star because I can't give negative or zero stars.... this is the worst customer experience I've had with ANY online company.
I ordered a blanket on Oct 26. On Oct 27th I realized that the ship notification in my email said it was shipping to my billing address (even though I distinctly put in the shipping address separately and correctly). So I emailed the customer service email to see what we could do. They instructed me to wait until it's delivered and go get it from the person who occupies my old address/billing address. That seemed ridiculous to me, so they then said I should wait until it has been marked undelivered by USPS or until it was received back at Printerpix. I have been emailing the same person for over a month now and he just keeps saying to wait a bit longer. It must be 21 days... Then 21 working days... then please wait another week... then tells me I need to pay additional shipping, but doesn't tell me how to go about doing so. I don't feel comfortable giving this information over email and whenever I have tried calling I am left on hold for upwards of a half hour. I don't understand why this is so difficult to give me answers and decent customer service. I feel like I have been strung along and that the person (David) I've been emailing with is the absolute worst I've seen at customer service and communication.
"You get what you pay for" is definitely true in this case. By buying a Groupon and ordering through Printerpix, I saved $75 (!!) compared to *** for 75 Christmas cards (including ***'s coupons); HOWEVER, I'm not even sure that it was worth it! The experience was terrible from the beginning - the Groupon voucher code wouldn't work on their site - and I had to contact Printerpix customer service at least 3 times to resolve that (purchased 11/7, took 3 days to get it working). In ordering their cards, the website has no information on the paper type/quality (glossy, medium weight) so it was a shot in the dark on what quality I'd be receiving (also, their website is terrible at saving, so I had to recreate the card multiple times.. huge frustration). I placed my order on 11/10, and didn't receive my cards until 12/5 - OVER 3 WEEKS LATER!!! Luckily, I ordered SUPER early, but if anyone orders now and expects their cards by Christmas, they'll be in trouble! I contacted customer service NUMEROUS times to get updates and ask to expedite the order, with no luck (calling their 1-800 # is useless - you'll never get through; by email, they reply with unhelpful canned responses; the only want to get real help is to use their Live Chat, which isn't always available). Finally, after 2.5 weeks I was able to chat with a helpful customer service rep who "escalated" the order with production - then waited another week for it to be made and delivered. The cards finally arrived and they are mediocre quality - not terrible, but nowhere close to ***'s quality of cardstock or printing.
In conclusion: STAY AWAY, it's not worth the time and frustration to work with this company.
Printerpix Response
Amy, I am extremely sorry to hear you are not happy with your PrinterPix experience. We completely understand your frustration and we cannot apologize enough for this.
If you can kindly email us at [email protected] with the title Revdex.com, we would like to make this right for you.
Truthfully, this company doesn't even deserve one star. I just bought a Groupon for this company for magic photo latte mug. Never in my entire experience did I have this much issue with customer service. At first, I tried it out and got an error message saying my redemption code was expired/unrecognized. I tried their online chat and it was busy, which I gave the benefit of the doubt because it was during Black Friday/ Cyber Monday week. So I checked their FAQ and found that it takes 3 days for a Groupon code to become active. Fine. I waited the 3 days and still the same issue. I tried calling, which got me nowhere but a crook in my neck and pure annoyance. I tried their online chat, which the holiday was just a justification because it is ALWAYS that painfully slow. Getting to talk with an agent is basically telling them your issue and waiting for 5-10 minutes for them to respond to each of your replies. I thought I might have made head way with the email, but no. I send an email and explained everything. I got a response back from Kieron E, who wanted me to make sure I was doing everything correctly. When I confirmed I was doing everything she said, I was advised to send back a screen shot of my shopping cart and a PDF version of my Groupon voucher so she could "investigate". That was 3 days ago and I'm still waiting! At this point, I have enough stress for the holidays. I and anyone else should not have to go through this much for an answer and resolution to a problem. Had I known this company had this many complaints I would have NEVER purchased the Groupon or even thought about visiting this site. I would warn anyone wanting to shop on this site just to save your time, money, and your patience. This is beyond ridiculous and I just want my money back!
My wife and I purchased a Groupon from this company. Their shipping charges are so ridiculous that in the end we deleted most of the items from our cart and only purchased a small fraction of the items we intended to order. I've done quite a bit of shipping over the years, including some fragile things, and it does not cost NEARLY as much as PrinterPix charges. Additionally, they have horrible customer support. You wait on hold forever on both chat and text and when you finally get someone, the issue is rarely resolved (we have contacted them enough times to know). It looks like the Christmas cards we ordered from them before Thanksgiving will end up being Valentines day cards instead. I would highly advise against doing business with this company!
Worst company I have ever done business with!!! Ordered blankets for Christmas gifts, first time they were printed all crooked and cropped the pictures off the edge of the blanket, called and got replacements sent and had the same issue. Refuses to refund my money and my bank doesnt do refund for bad quality items so I am now out all the money I spent. Stay away from PrinterPix!!!
Extremely dissapointed on this company. Bought a voucher for a metal print on Nov 11th, and tried to use it on Dec 4th, it did not take it. Spend more than 1 hour chating with cutomer service, and at the end they told me they were having problems to try the next day. I tried the next day, still did not take the voucher (even said the voucher was good for the item in the shopping basket). Sent an email, and still have not received any answer. But they sent me an email telling me I can complete my purchase of the metal print. Of course they want to charge the double of the price, when I ALREADY prepaid the item. Spent more than two days on something that should take no more than few minutes.
Order I received was wrong size and no one is getting back to me about fixing the issue.
I ordered a Christmas gift of two mink blankets from printerpix after purchasing the deal off of ***. When I received the order it was the complete wrong size. They were
Suppose to be 50x60 and it also clearly stated itmon the receipt. What I received was the smallest size. I immediately called customer service and instead of resolving it over the phone they referred me to email and I was told that I would get a response within 24 hours. I sent the picture of what I received and a picture of my receipt. Then two days later I had to contact them again because I did not get a response. The next day I got an email stating that I needed to send the pictures with a tape measure measuring it showing the wrong size and that I ordered a photo book ! Apparently the people there can't read my receipt clearly states PEOPLE BLANKET and again it was included in the email with the other pictures! Since the that email I haven't heard anything except a generic email saying sorry for the delay and what to do in all situations. And if it is a product problem to call the number provided or email for an update. So I called the number after being left on hold for over an hour no one picked up! So I sent another email that if I don't get a response I am reporting them here. Well here I am because no response! This is not how business should be done. There customer service is useless. Something I thought would be great Christmas gifts is a nightmare. I should have just stuck with*** I've never had problems with them. But I thought these were great prices. Lesson learned! 29.99 for shipping is ridiculous and I want that back for being inconvenienced!*** is cheaper and they are out of state! This business isn't in Florida and seems like they just rip you off!
Desired Outcome
My product corrected and my shipping charge refunded for this terrible inconvenience!
Printerpix Response
Dear ***,
I am sincerely sorry, that you received the wrong blanket size and that you also had a bad run in with customer service. We completely understand your frustration and we cannot apologize enough for this.
If you could kindly email us at [email protected], we would like to offer you compensation and resolve this immediately.
Kind regards,
Beckie
PrinterPix
Customer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Even though I am hesitant to send yet another email. You asked me to when I finally got your attention on Revdex.com. So here it is. I would like my money for shipping back and my product corrected to what was ordered. As I am very displeased with this company and the way they conduct business. I have done everything that has been asked with sending of pictures of the product and receipt and the product with tape measurements. Then to hear nothing on the status at all. It's amazing how you go from no contact to immediately responding when I take it to another level. Please respond to this email with when I will be expecting everything. As I will continue to update Revdex.com with all documentation.
Thank you
Customer Response
• Jan 29, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix Response
• Jan 29, 2018
Hi ***,
I'm extremely sorry to hear about the delay in your order. I can confirm your refund was processed on the 17th of January with transaction ID BR1KF4446199, can you confirm this has been received so we can resolve this?
I PLACED AN ORDER FOR TWO SETS OF 50 AND 30 GREETING CARDS. CONFIRMATION EMAILS REFLECTS BUT VOUCHER CODE THEY REFLECTED ONLY 25 CARD.
I ORDERED 30 GREETING CARDS FROM THIER ON LINE CYBER MONDAY DEAL BUT WHEN I RECEIVED THE VOUCHER CODE IT DID NOT REFLECT WHAT I HAD CLICKED, PURCHASED, AND RECEIVED CONFIRMATION. I TRIED TO CLEAR UP THE ERROR WITH THIER LIVE CHAT BUT IT WHEN IN CIRCLES AND THEY WOULD NOT HELP. I CALLED THIER CUSTOMER SERVICE AND THEY TOO RAN ME IN CIRCLES WITHOUT RESOLVING THE ISSUE.
***
the code that I purchased is showing that I bought 25 greeting cards but I actually purchased 30. Please help me fix that issue.
Customer Service
Thanks for your message, please wait a moment while our agents attend to you.
Vincent joined the chat
Vincent
Hi.
***
Hi
I ordered two different card sets: fifty (50) and thirty (30). I used the 50 yesterday and tried to use the thirty but when I went to use it the little box is showing that I ordered 25 greeting cards.
Vincent
Please give me a few moments to research for you.
***
Order confirmation # is ***. I have an image or the order or I can forward to you as needed.
ordered on 11/27
Order confirmation email came across correctly but the email "your coupon from Printerpix" came across listing as 25 and not 30.
Vincent
You can add it to the cart and increase it.
***
yes but it tries to it adds a charge (for the additional 5 cards) when I put 30
Vincent
Can you please provide me the PDF version of the voucher.
***
yes where should I email? Or how should I send?
???
Vincent
You can send it here.
***
���
Printer-Pix.pdf
140.1 KB
Vincent
Please give me a few moments to research for you.
I don't find the voucher code in that.
***
That is my order reciept. the voucher code is INCORRECT and only states 24 greeting cards but my order receipt and what I ordered were 30 greeting cards...
order# ***
***
Vincent
Thank you.
Please give me a few moments to research for you.
***
Mis-typed in the above only states 25 greeting cards...
���
Printer-Pix-check-out-screen.pdf
116.5 KB
trying to use the code but it want to bill me 9.75 for the 5 additional cards even though I already paid for all 30 cards...
Vincent
I am sorry I have checked the voucher code and it is for 25 Greeting Cards and you will be charged if you increase the quantity.
***
gosh darn it I know that is what the voucher says but my receipt and what I ordered were 30 cards
seriously I have been saying that the whole time.
you sold me 30 cards
I bought thirty cards and am getting shorted!!!!
Vincent
But I am sorry the voucher is for 25 cards only and if you have to increase the quantity you will have to pay extra.
***
that is the WHOLE reason I contacted you
I am furious you are wasting my time is there a manager I can talk to?
Vincent
I am sorry you will have to place the order for what the voucher is for.
***
NO absolutely NOT. that is wrong crookery and robbery
Vincent
I am sorry for the incontinence.
you will have to place the order for what the voucher is.
I can see that the voucher is for 25 cards.
***
but you can see the receipt from what I ordered and they do NOT match
I do not care that the voucher says 25. I ordered and paid for 30. Fix it
Chat rated Bad
Leave a Comment
Vincent
Please give me your email address so that I can escalate this issue to my higher ups and they will resolve this and get back to you shortly.
***
***
Vincent
Thank you I will have this escalated and they will will get back to you and solve this.
I am sorry for the trouble.
Is there anything else I can help you with today?
Printerpix Chat
Desired Outcome
I WOULD LIKE A CREDIT FOR THE CARDS I ORDERED AS WELL AS THE ADDITIONAL SHIPPING .
REALLY THEY SHOULD REFUND ME THE WHOLE AMOUNT (ALL 30 CARDS IF NOT 80) AND STILL GIVE ME THE CARDS AS COMPENSATION FOR THE 3 HOURS I SPENT CALLING AND LIVE CHATTING WITH THEM NOT TO MENTION THE ABSOLUTE FRUSTRATION THAT THEY CAUSED.
Printerpix Response
Hi ***,
We are so sorry to hear you have had a run around with customer service and that you had received the wrong voucher. We completely understand your frustration.
If you could kindly email me at [email protected] with the subject title Revdex.com, and I will happily resolve this for you and issue you compensation.
Kindest regards,
Beckie
PrinterPix Team
Customer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from PrinterPix stated that, "I will happily resolve this for you and issue you compensation", however to date they have not given any response to my email that I sent them as per their request and guidance. Email was sent to Beckie on 12/8/17. It as be 3 full working days (not counting the weekend) since and no response. I am hopeful but not optimistic that they will respond and give me a credit.
Printerpix Response
Hi ***,
I'm sorry for the delayed response.
We will of course refund you the amount of $25.99, which is the amount you spent for the 30 cards as compensation.
I deeply apologise for the frustration caused, especially around this time of year.
Placed an order on Nov 11 , but online order program shows no progress since entered. No update from customer support as to expected delivery time.
I placed an order using a*** coupon to make a leather daily planner. The order*** was placed on 11-11. this planner allows you to add your own pictures to the pages so it is pretty Labor intensive to make. They received the order and on their time line it say 25%in processing.... it had been in exactly the Same place on the timeline every time I check on it. I have called customer support and they started a claim ticket*** in which they saidd they would ask production to expedite, this was 11-27. They still offer the product on their website, and they are stating to place any new orders before Dec 12 for Christmas delivery, but this order is now 21days old with no sign of being completed. I am concerned that my picture file that accompanied order is lost and therefore they cannot fill the orde. Customer service always answers with the same "canned" answers and I don't think anyone has ever called production to see what the delay is even though it have requested them to do so. I cannot get a ship date from anyone regarding the status of this order and I am afraid all my hours spent was for naught. Rather than cont8nually hounding 5em I would like a straight answer if they are going to fill this order.
Desired Outcome
I would like acknowledgment that this order will be completed and mailed ASAP. I tried contacting them again online thru chat and was number 72in que....by the t8me I got up to 17 they closed down the chat cause it was Sunday 5:00...very hard to talk to anyone.
Printerpix Response
Dear ***,
We are extremely sorry to hear you are not happy with your PrinterPix experience, and that your order was delayed. We can see your product has now been cancelled and refunded,as requested, and will be in your account within 12 business days. If there's anything I can help you with in the future, please email us at [email protected] and I will assist you immediately.
Shipping prices are high and not disclosed when purchasing vouchers, unable to use individual vouchers, not combined, on the same transaction.
On November 25, 2017, I placed Order Number*** for several metal prints as listed below:
Metal Print 20" x 16"
***
Valid till Feb 28, 2018
Redeem Now >
3 x Metal Print 10"x7"
***
Valid till Feb 28, 2018
Redeem Now >
***
Valid till Feb 28, 2018
Redeem Now >
***
Valid till Feb 28, 2018
Redeem Now >
3 x Metal Print 14" x 11"
***
Valid till Feb 28, 2018
Redeem Now >
10 Christmas Photo Ornaments
***
Valid till Feb 28, 2018
Redeem Now >
Metal Print 14" x 11"
***
Valid till Feb 28, 2018
Redeem Now >
I attempted to redeem these vouchers on 12/5/2017. At check out, I placed an item filling each of the above vouchers in my cart. When I got to the cart, I was only able to use 1 voucher. I was not 'combining vouchers', but I was hoping to order all of the above products I had previously paid for in 1 transaction and have them all sent in 1 shipment. To order them through separate transactions, the shipping is anywhere from $44-$128 per shipment for the least expensive shipping option! I feel like this is price gouging. I looked back, and there was no disclosure when purchasing the vouchers on 11/25/17 that shipping would be this expensive. The vouchers have 7 days to be refunded, but 3 months to be redeemed. Clearly the company anticipates trapping customers by tacking on excess shipping charges after it's already too late to have the vouchers refunded.
Desired Outcome
I would like all unfulfilled vouchers refunded, as I would not have purchased them had I known about the cost of shipping.
If printerpix.com intends to continuing offering vouchers, they should be required to disclose an estimate of shipping expenses per item and/or transaction before purchase can be completed by the customer.
They need to change their terminology. "Combining vouchers" implies using multiple, additive discounts on the same product. It does not mean that individual vouchers purchased for individual products, with no additive discount, cannot be used in the same transaction.
Printerpix Response
Hi ***,
We are extremely sorry to hear it was not made the shipping costs were not as clear as it should have been. If you can kindly email me with your vouchers, at [email protected] with the title Revdex.com, I will happily resolve your issue.
Kind regards
Beckie
Customer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix responded promptly and did not argue at all with my request for refund, which I thought was fair. Thank you very much!
I purchased a coupon, found it was not what I wanted, and attempted to cancel the order within stated 7 day timeframe and was obstructed from doing so
I purchased a coupon for services through this company, and when immediately afterwards when I went to use the coupon I found that it was incompatible with my project. I had read the terms of service and knew I had 7 days to cancel the coupon for a refund. I contacted the company first via the email listed on their site to update my information and to cancel the order. Reply time is listed as 2-3 days on the site. I received and immediate response from the email about my change of address and NEVER received a response regarding my order. Same email, same day sent. I then called the company and was unable to be connected with a human after 45 minutes of waiting. Finally I used their "chat" function on the site. First attempt I relayed the issue, gave them my information as requested, and was disconnected and never contacted again. Second attempt I gave the same information and they directed me to their product page and ignored my request for refund until I threatened to involve *** in the dispute of charges. They are allegedly refunding the purchase now in "7-14 days", after having willfully obstructed any contact with a representative and drawing out the process in any way they could to avoid dealing with the issue. I've never had such a convoluted, underhanded experience with a company trying to change an order that did not even involve any physical merchandise. They are predatory in their practices and dishonest in their business practices regarding the very terms and conditions they set forth.
Desired Outcome
I want to ensure that my refund is received. The "7-14 day" refund time frame is outrageous, particularly in this case as they have been aware of the issue from day one. I want a record of their deceptive and manipulative business practices, and I want to ensure that the refund is in fact received, as communicated to me on 12/4/2017.
Printerpix Response
• Jan 05, 2018
Hi ***,
I am extremely sorry that it took so long to get this resolved.
I can confirm your order was dispatched on the 28th of December with transaction ID: ***
Please accept our sincere apologies for the inconvenience
I needed to speak with on line chat to resolve an issue with my order and the *** code I had previously purchased. I had initially selected the wrong number of pages for the *** code, even though I added the correct amount of pages the code would not work correctly. After initially speaking with customer support, I was passed onto Junaid K, who was quickly able to suggest a solution to my problem, which didn't entail me, recreating the photobook from scratch. Junaid was very thorough and understood my problem and what was needed to resolve it. My order has now been completed to my satisfaction, and many thanks to Junaid for the help and understanding.
This company has been a nightmare to work with. The website worked fine for me. Placing the order was easy (although they didn't clarify shipping wasn't included on the *** deal except for in very small fine print...so it was $29.95 more than I expected). I ordered two identical blankets but only received one. I tried for over 4 hours to resolve this with a customer service representative online. The first person could not understand English or what I was saying and told me to email a picture of the mistake. I tried explaining that there was no mistake on the blanket. I just needed the second blanket. Still, he did not understand me. The second person never responded after saying "Hi". The third person tried to tell me my order was delivered on October 17, even though I didn't even place my order until November 30. Then, he ended our chat because I did not immediately respond to him. I tried calling and was on hold for forever. My husband has tried calling today. When I get my second blanket, I will NEVER do business with this company again.
Also, I should add that my debit card was hacked within 3 days of ordering online, and then I realized this was not a secure site. What a total nightmare!
HORRIBLE customer service. Every single way I have tried to communicate with them I have had horrible service. I have not received my Christmas cards yet so I cannot review on the quality however the customer service has been extremely horrible.
Purchased a coupon for three photo books with Printerpix. Books were 11 x 11 with 20 pages. I order 3 books, added premium pages and had an extra 8 pages per book. Total was $260, with coupon discounts of $240, delivery and handling charges were $19.95 the final cost $40.12. I spent hours composing the albums online, finally ordered November 11, 2017. Received the books in the mail December 9, 2017. They were printed in the wrong order, starting from back to front. The quality of the premium paper was less than expected, many photos were blurry, lettering was off the page. I can accept my poor photography, but everything else should be in their control. Contacted the company December 9, 2017 and was told to send photos of the problems to their customer service, which I did immediately.
Received an email with a ticket number and that they would review the problem and let me know. Not another word from the company. Contacted customer service December 11, 2017 by chat on their website, again told to send pictures of the problem to their customer service. Finally after over an hour I was told I could have a refund or they would send the order by Christmas. I asked for a guarantee, but they could not send the books over night or answer whether I could depend on getting them by Christmas. I had them send the photobook again with the problems fix, but did not receive any confirmation by email. Have check my account and their is still no activity to date. I am so disappointed in the response from their customer service. The books are not great quality, but I guess it is buyer beware. I hope to shine some light on the company and their poor business ethics.
This is truly a horrible company. I hope they go out of business. I bought Groupon calendars from them, but the website wouldn't recognize the codes from Groupon, even though they were for the correct items and were not expired. I waited for 2 hours to get to someone on live chat, then was put on hold for nearly 20 minutes. When I asked the representative if he was still there, he disconnected. Then I put a post of Facebook, which nobody has responded to yet. I also cannot use Facebook anymore to log into their site now, and when I use my email and password, all of the work I had saved is gone. They are awful as far as customer service goes. I will never use this business again. If I could give them negative stars, I would do so.
Printerpix used an incorrect zipcode when autopopluating my address which caused my order to be undeliverable and sent back to printerpix.
I placed an order with printerpix for a Christmas present. When checking out, their system auto populated my shipping address with the wrong zip code which caused my order to be sent back as undeliverable. I have spoken with them on 2 separate occassions and they refuse to fix their error stating they will only release my order with another payment of 15. I already paid 1 for shipping and their system made an error. I paid for my stuff and now they won't give it to me or send it back to me. I needed this item before Christmas.
I want my order shipped back to me free of charge as I have already paid shipping and printerpix system made an error.
Hi ***,
We are extremely sorry to hear that your order did not arrive due to a wrong address. If you can kindly email me at [email protected] with the title 'Revdex.com' confirming your correct shipping address, I will ship that out for you free of charge.
Kind regards
Beckie
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed Beckie at the social email she provided and never received a response. I called printerpix and asked how to get in contact w her and nobody even knew who she was. I asked for a call back from a manager two days in a row and was promised a manager would contact me back that day....it never happened.
I ended up having to use a different voucher to re-order the same product as it is a needed Christmas gift and now printerpix is sending me fake tracking numbers through fedex saying the new order is on the way. The tracking number they provided through fedex smart ship is ***. I have spoken with fedex and fedex said this is the 5th call they have had with this same tracking number. Printerpix is stealing people's money and not providing the merchandise. This is fraud and I believe printerpix is a scam.
I have not heard from anyone in regards to my issues from printerpix even after I requested a manager to contact me back directly and was promised they would. Printerpix is supplying fake tracking information and I want my orders by Christmas as they advertised guaranteed delivery if ordered by December 12 which I did. I also want direct contact by a manager to find out where my order is and why I was provided a FAKE tracking number.
Hi ***,
Firstly, I am extremely sorry about the delayed response. I cannot apologize enough for this. In regards to your tracking number, if you go on to the *** site, you will see there are two. Yours is the one that was shipped on the 18th of December, which states it should be delivered by the 21st of December. We do hope this clears things up for you. We will however, refund your shipping cost of $22.95 for the hassle caused due to this. We are sorry about this.
Kind regards
Beckie
Ordered a blanket that never shipped.
Order #: ***
Order Date: 11/29/2017 5:09:10 PM
Payment Status: Paid
Invalid Shipping Address:***
Please click here to verify your shipping address
I ordered a blanket with a ***. Was charged $14.99 s&h and the item was never shipped. I have asked for refund they end chat or don't email back. I called customer service the gentleman assured me that it would be shipped and I had nothing to worry about. 5 days later and I still haven't received a tracking number and when I check the status of my order online it still says that I need to verify my address which I have done at least 6 times now and *** recognizes the address just fine when I do.
I would like a refund for the *** I purchased and the $14.99 shipping and handling charge.
Dear***,
As per your request the order is cancelled and refund is processed. Refund will reflect in your bank account within 7-14 working days.
No customer service at all... Waited for online help for almost 7 hours and it magically kicked me off. Can never get anyone on the phone. Total Scam.
I bought through*** and I can not get anything to work or anyone to speak with. Their website is not working and*** is also completely MIA on this situation. This is a complete scam. I paid a lot of money for this product and I was robbed. This has to be a crime and theft of some sorts. How can the government continue to allow these businesses to operate after receiving SOOO many complaints? Makes no sense... Is there a point that the government DOES step in and do something with them? Is there any Class Action Law Suits we can all join? Are there any Attorneys willing to work against these kinds of criminals? Please let me know.
Contact me and finish the job! Give me what I paid for or refund my money! YOU BUNCH OF THIEVES!
Hi ***,
I am so sorry to hear you cannot create your product and you have had no response from customer service. If you can kindly email me at [email protected] with the title 'Revdex.com' I would like to turn this experience around for you
Kind regards
Beckie
chelley
I received my order, and I plan to take actions against this company. I received two of the same towel sized items. I paid for and placed an order for the 50x60" blankets, and there were two different blankets ordered. I cannot do anything but throw these unevenly stitched, bleeding colored items in the garbage! The product is not what I ordered, and I waited over one month to receive the items that arrived in a small bag. I paid 29.95 for shipping. This was not a 29.95 shipped product. I am extremely disturbed by this product. There is no amount of justification that can make up for what I received in the mail.
Only getting one star because I can't give negative or zero stars.... this is the worst customer experience I've had with ANY online company.
I ordered a blanket on Oct 26. On Oct 27th I realized that the ship notification in my email said it was shipping to my billing address (even though I distinctly put in the shipping address separately and correctly). So I emailed the customer service email to see what we could do. They instructed me to wait until it's delivered and go get it from the person who occupies my old address/billing address. That seemed ridiculous to me, so they then said I should wait until it has been marked undelivered by USPS or until it was received back at Printerpix. I have been emailing the same person for over a month now and he just keeps saying to wait a bit longer. It must be 21 days... Then 21 working days... then please wait another week... then tells me I need to pay additional shipping, but doesn't tell me how to go about doing so. I don't feel comfortable giving this information over email and whenever I have tried calling I am left on hold for upwards of a half hour. I don't understand why this is so difficult to give me answers and decent customer service. I feel like I have been strung along and that the person (David) I've been emailing with is the absolute worst I've seen at customer service and communication.
"You get what you pay for" is definitely true in this case. By buying a Groupon and ordering through Printerpix, I saved $75 (!!) compared to *** for 75 Christmas cards (including ***'s coupons); HOWEVER, I'm not even sure that it was worth it! The experience was terrible from the beginning - the Groupon voucher code wouldn't work on their site - and I had to contact Printerpix customer service at least 3 times to resolve that (purchased 11/7, took 3 days to get it working). In ordering their cards, the website has no information on the paper type/quality (glossy, medium weight) so it was a shot in the dark on what quality I'd be receiving (also, their website is terrible at saving, so I had to recreate the card multiple times.. huge frustration). I placed my order on 11/10, and didn't receive my cards until 12/5 - OVER 3 WEEKS LATER!!! Luckily, I ordered SUPER early, but if anyone orders now and expects their cards by Christmas, they'll be in trouble! I contacted customer service NUMEROUS times to get updates and ask to expedite the order, with no luck (calling their 1-800 # is useless - you'll never get through; by email, they reply with unhelpful canned responses; the only want to get real help is to use their Live Chat, which isn't always available). Finally, after 2.5 weeks I was able to chat with a helpful customer service rep who "escalated" the order with production - then waited another week for it to be made and delivered. The cards finally arrived and they are mediocre quality - not terrible, but nowhere close to ***'s quality of cardstock or printing.
In conclusion: STAY AWAY, it's not worth the time and frustration to work with this company.
Amy, I am extremely sorry to hear you are not happy with your PrinterPix experience. We completely understand your frustration and we cannot apologize enough for this.
If you can kindly email us at [email protected] with the title Revdex.com, we would like to make this right for you.
Kind regards
Beckie
Truthfully, this company doesn't even deserve one star. I just bought a Groupon for this company for magic photo latte mug. Never in my entire experience did I have this much issue with customer service. At first, I tried it out and got an error message saying my redemption code was expired/unrecognized. I tried their online chat and it was busy, which I gave the benefit of the doubt because it was during Black Friday/ Cyber Monday week. So I checked their FAQ and found that it takes 3 days for a Groupon code to become active. Fine. I waited the 3 days and still the same issue. I tried calling, which got me nowhere but a crook in my neck and pure annoyance. I tried their online chat, which the holiday was just a justification because it is ALWAYS that painfully slow. Getting to talk with an agent is basically telling them your issue and waiting for 5-10 minutes for them to respond to each of your replies. I thought I might have made head way with the email, but no. I send an email and explained everything. I got a response back from Kieron E, who wanted me to make sure I was doing everything correctly. When I confirmed I was doing everything she said, I was advised to send back a screen shot of my shopping cart and a PDF version of my Groupon voucher so she could "investigate". That was 3 days ago and I'm still waiting! At this point, I have enough stress for the holidays. I and anyone else should not have to go through this much for an answer and resolution to a problem. Had I known this company had this many complaints I would have NEVER purchased the Groupon or even thought about visiting this site. I would warn anyone wanting to shop on this site just to save your time, money, and your patience. This is beyond ridiculous and I just want my money back!
Terrible customer support!
My wife and I purchased a Groupon from this company. Their shipping charges are so ridiculous that in the end we deleted most of the items from our cart and only purchased a small fraction of the items we intended to order. I've done quite a bit of shipping over the years, including some fragile things, and it does not cost NEARLY as much as PrinterPix charges. Additionally, they have horrible customer support. You wait on hold forever on both chat and text and when you finally get someone, the issue is rarely resolved (we have contacted them enough times to know). It looks like the Christmas cards we ordered from them before Thanksgiving will end up being Valentines day cards instead. I would highly advise against doing business with this company!
Worst company I have ever done business with!!! Ordered blankets for Christmas gifts, first time they were printed all crooked and cropped the pictures off the edge of the blanket, called and got replacements sent and had the same issue. Refuses to refund my money and my bank doesnt do refund for bad quality items so I am now out all the money I spent. Stay away from PrinterPix!!!
Extremely dissapointed on this company. Bought a voucher for a metal print on Nov 11th, and tried to use it on Dec 4th, it did not take it. Spend more than 1 hour chating with cutomer service, and at the end they told me they were having problems to try the next day. I tried the next day, still did not take the voucher (even said the voucher was good for the item in the shopping basket). Sent an email, and still have not received any answer. But they sent me an email telling me I can complete my purchase of the metal print. Of course they want to charge the double of the price, when I ALREADY prepaid the item. Spent more than two days on something that should take no more than few minutes.
Order I received was wrong size and no one is getting back to me about fixing the issue.
I ordered a Christmas gift of two mink blankets from printerpix after purchasing the deal off of ***. When I received the order it was the complete wrong size. They were
Suppose to be 50x60 and it also clearly stated itmon the receipt. What I received was the smallest size. I immediately called customer service and instead of resolving it over the phone they referred me to email and I was told that I would get a response within 24 hours. I sent the picture of what I received and a picture of my receipt. Then two days later I had to contact them again because I did not get a response. The next day I got an email stating that I needed to send the pictures with a tape measure measuring it showing the wrong size and that I ordered a photo book ! Apparently the people there can't read my receipt clearly states PEOPLE BLANKET and again it was included in the email with the other pictures! Since the that email I haven't heard anything except a generic email saying sorry for the delay and what to do in all situations. And if it is a product problem to call the number provided or email for an update. So I called the number after being left on hold for over an hour no one picked up! So I sent another email that if I don't get a response I am reporting them here. Well here I am because no response! This is not how business should be done. There customer service is useless. Something I thought would be great Christmas gifts is a nightmare. I should have just stuck with*** I've never had problems with them. But I thought these were great prices. Lesson learned! 29.99 for shipping is ridiculous and I want that back for being inconvenienced!*** is cheaper and they are out of state! This business isn't in Florida and seems like they just rip you off!
My product corrected and my shipping charge refunded for this terrible inconvenience!
Dear ***,
I am sincerely sorry, that you received the wrong blanket size and that you also had a bad run in with customer service. We completely understand your frustration and we cannot apologize enough for this.
If you could kindly email us at [email protected], we would like to offer you compensation and resolve this immediately.
Kind regards,
Beckie
PrinterPix
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Even though I am hesitant to send yet another email. You asked me to when I finally got your attention on Revdex.com. So here it is. I would like my money for shipping back and my product corrected to what was ordered. As I am very displeased with this company and the way they conduct business. I have done everything that has been asked with sending of pictures of the product and receipt and the product with tape measurements. Then to hear nothing on the status at all. It's amazing how you go from no contact to immediately responding when I take it to another level. Please respond to this email with when I will be expecting everything. As I will continue to update Revdex.com with all documentation.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ***,
I'm extremely sorry to hear about the delay in your order. I can confirm your refund was processed on the 17th of January with transaction ID BR1KF4446199, can you confirm this has been received so we can resolve this?
Kind regards
Beckie
I PLACED AN ORDER FOR TWO SETS OF 50 AND 30 GREETING CARDS. CONFIRMATION EMAILS REFLECTS BUT VOUCHER CODE THEY REFLECTED ONLY 25 CARD.
I ORDERED 30 GREETING CARDS FROM THIER ON LINE CYBER MONDAY DEAL BUT WHEN I RECEIVED THE VOUCHER CODE IT DID NOT REFLECT WHAT I HAD CLICKED, PURCHASED, AND RECEIVED CONFIRMATION. I TRIED TO CLEAR UP THE ERROR WITH THIER LIVE CHAT BUT IT WHEN IN CIRCLES AND THEY WOULD NOT HELP. I CALLED THIER CUSTOMER SERVICE AND THEY TOO RAN ME IN CIRCLES WITHOUT RESOLVING THE ISSUE.
***
the code that I purchased is showing that I bought 25 greeting cards but I actually purchased 30. Please help me fix that issue.
Customer Service
Thanks for your message, please wait a moment while our agents attend to you.
Vincent joined the chat
Vincent
Hi.
***
Hi
I ordered two different card sets: fifty (50) and thirty (30). I used the 50 yesterday and tried to use the thirty but when I went to use it the little box is showing that I ordered 25 greeting cards.
Vincent
Please give me a few moments to research for you.
***
Order confirmation # is ***. I have an image or the order or I can forward to you as needed.
ordered on 11/27
Order confirmation email came across correctly but the email "your coupon from Printerpix" came across listing as 25 and not 30.
Vincent
You can add it to the cart and increase it.
***
yes but it tries to it adds a charge (for the additional 5 cards) when I put 30
Vincent
Can you please provide me the PDF version of the voucher.
***
yes where should I email? Or how should I send?
???
Vincent
You can send it here.
***
���
Printer-Pix.pdf
140.1 KB
Vincent
Please give me a few moments to research for you.
I don't find the voucher code in that.
***
That is my order reciept. the voucher code is INCORRECT and only states 24 greeting cards but my order receipt and what I ordered were 30 greeting cards...
order# ***
***
Vincent
Thank you.
Please give me a few moments to research for you.
***
Mis-typed in the above only states 25 greeting cards...
���
Printer-Pix-check-out-screen.pdf
116.5 KB
trying to use the code but it want to bill me 9.75 for the 5 additional cards even though I already paid for all 30 cards...
Vincent
I am sorry I have checked the voucher code and it is for 25 Greeting Cards and you will be charged if you increase the quantity.
***
gosh darn it I know that is what the voucher says but my receipt and what I ordered were 30 cards
seriously I have been saying that the whole time.
you sold me 30 cards
I bought thirty cards and am getting shorted!!!!
Vincent
But I am sorry the voucher is for 25 cards only and if you have to increase the quantity you will have to pay extra.
***
that is the WHOLE reason I contacted you
I am furious you are wasting my time is there a manager I can talk to?
Vincent
I am sorry you will have to place the order for what the voucher is for.
***
NO absolutely NOT. that is wrong crookery and robbery
Vincent
I am sorry for the incontinence.
you will have to place the order for what the voucher is.
I can see that the voucher is for 25 cards.
***
but you can see the receipt from what I ordered and they do NOT match
I do not care that the voucher says 25. I ordered and paid for 30. Fix it
Chat rated Bad
Leave a Comment
Vincent
Please give me your email address so that I can escalate this issue to my higher ups and they will resolve this and get back to you shortly.
***
***
Vincent
Thank you I will have this escalated and they will will get back to you and solve this.
I am sorry for the trouble.
Is there anything else I can help you with today?
Printerpix Chat
I WOULD LIKE A CREDIT FOR THE CARDS I ORDERED AS WELL AS THE ADDITIONAL SHIPPING . REALLY THEY SHOULD REFUND ME THE WHOLE AMOUNT (ALL 30 CARDS IF NOT 80) AND STILL GIVE ME THE CARDS AS COMPENSATION FOR THE 3 HOURS I SPENT CALLING AND LIVE CHATTING WITH THEM NOT TO MENTION THE ABSOLUTE FRUSTRATION THAT THEY CAUSED.
Hi ***,
We are so sorry to hear you have had a run around with customer service and that you had received the wrong voucher. We completely understand your frustration.
If you could kindly email me at [email protected] with the subject title Revdex.com, and I will happily resolve this for you and issue you compensation.
Kindest regards,
Beckie
PrinterPix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from PrinterPix stated that, "I will happily resolve this for you and issue you compensation", however to date they have not given any response to my email that I sent them as per their request and guidance. Email was sent to Beckie on 12/8/17. It as be 3 full working days (not counting the weekend) since and no response. I am hopeful but not optimistic that they will respond and give me a credit.
Hi ***,
I'm sorry for the delayed response.
We will of course refund you the amount of $25.99, which is the amount you spent for the 30 cards as compensation.
I deeply apologise for the frustration caused, especially around this time of year.
Kind regards
Placed an order on Nov 11 , but online order program shows no progress since entered. No update from customer support as to expected delivery time.
I placed an order using a*** coupon to make a leather daily planner. The order*** was placed on 11-11. this planner allows you to add your own pictures to the pages so it is pretty Labor intensive to make. They received the order and on their time line it say 25%in processing.... it had been in exactly the Same place on the timeline every time I check on it. I have called customer support and they started a claim ticket*** in which they saidd they would ask production to expedite, this was 11-27. They still offer the product on their website, and they are stating to place any new orders before Dec 12 for Christmas delivery, but this order is now 21days old with no sign of being completed. I am concerned that my picture file that accompanied order is lost and therefore they cannot fill the orde. Customer service always answers with the same "canned" answers and I don't think anyone has ever called production to see what the delay is even though it have requested them to do so. I cannot get a ship date from anyone regarding the status of this order and I am afraid all my hours spent was for naught. Rather than cont8nually hounding 5em I would like a straight answer if they are going to fill this order.
I would like acknowledgment that this order will be completed and mailed ASAP. I tried contacting them again online thru chat and was number 72in que....by the t8me I got up to 17 they closed down the chat cause it was Sunday 5:00...very hard to talk to anyone.
Dear ***,
We are extremely sorry to hear you are not happy with your PrinterPix experience, and that your order was delayed. We can see your product has now been cancelled and refunded,as requested, and will be in your account within 12 business days. If there's anything I can help you with in the future, please email us at [email protected] and I will assist you immediately.
Kind regards
Beckie
Shipping prices are high and not disclosed when purchasing vouchers, unable to use individual vouchers, not combined, on the same transaction.
On November 25, 2017, I placed Order Number*** for several metal prints as listed below:
Metal Print 20" x 16"
***
Valid till Feb 28, 2018
Redeem Now >
3 x Metal Print 10"x7"
***
Valid till Feb 28, 2018
Redeem Now >
***
Valid till Feb 28, 2018
Redeem Now >
***
Valid till Feb 28, 2018
Redeem Now >
3 x Metal Print 14" x 11"
***
Valid till Feb 28, 2018
Redeem Now >
10 Christmas Photo Ornaments
***
Valid till Feb 28, 2018
Redeem Now >
Metal Print 14" x 11"
***
Valid till Feb 28, 2018
Redeem Now >
I attempted to redeem these vouchers on 12/5/2017. At check out, I placed an item filling each of the above vouchers in my cart. When I got to the cart, I was only able to use 1 voucher. I was not 'combining vouchers', but I was hoping to order all of the above products I had previously paid for in 1 transaction and have them all sent in 1 shipment. To order them through separate transactions, the shipping is anywhere from $44-$128 per shipment for the least expensive shipping option! I feel like this is price gouging. I looked back, and there was no disclosure when purchasing the vouchers on 11/25/17 that shipping would be this expensive. The vouchers have 7 days to be refunded, but 3 months to be redeemed. Clearly the company anticipates trapping customers by tacking on excess shipping charges after it's already too late to have the vouchers refunded.
I would like all unfulfilled vouchers refunded, as I would not have purchased them had I known about the cost of shipping. If printerpix.com intends to continuing offering vouchers, they should be required to disclose an estimate of shipping expenses per item and/or transaction before purchase can be completed by the customer. They need to change their terminology. "Combining vouchers" implies using multiple, additive discounts on the same product. It does not mean that individual vouchers purchased for individual products, with no additive discount, cannot be used in the same transaction.
Hi ***,
We are extremely sorry to hear it was not made the shipping costs were not as clear as it should have been. If you can kindly email me with your vouchers, at [email protected] with the title Revdex.com, I will happily resolve your issue.
Kind regards
Beckie
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix responded promptly and did not argue at all with my request for refund, which I thought was fair. Thank you very much!
I purchased a coupon, found it was not what I wanted, and attempted to cancel the order within stated 7 day timeframe and was obstructed from doing so
I purchased a coupon for services through this company, and when immediately afterwards when I went to use the coupon I found that it was incompatible with my project. I had read the terms of service and knew I had 7 days to cancel the coupon for a refund. I contacted the company first via the email listed on their site to update my information and to cancel the order. Reply time is listed as 2-3 days on the site. I received and immediate response from the email about my change of address and NEVER received a response regarding my order. Same email, same day sent. I then called the company and was unable to be connected with a human after 45 minutes of waiting. Finally I used their "chat" function on the site. First attempt I relayed the issue, gave them my information as requested, and was disconnected and never contacted again. Second attempt I gave the same information and they directed me to their product page and ignored my request for refund until I threatened to involve *** in the dispute of charges. They are allegedly refunding the purchase now in "7-14 days", after having willfully obstructed any contact with a representative and drawing out the process in any way they could to avoid dealing with the issue. I've never had such a convoluted, underhanded experience with a company trying to change an order that did not even involve any physical merchandise. They are predatory in their practices and dishonest in their business practices regarding the very terms and conditions they set forth.
I want to ensure that my refund is received. The "7-14 day" refund time frame is outrageous, particularly in this case as they have been aware of the issue from day one. I want a record of their deceptive and manipulative business practices, and I want to ensure that the refund is in fact received, as communicated to me on 12/4/2017.
Hi ***,
I am extremely sorry that it took so long to get this resolved.
I can confirm your order was dispatched on the 28th of December with transaction ID: ***
Please accept our sincere apologies for the inconvenience
Kind regards
Beckie