PROCORPSA

*** *** *** *** *** *** ** *** Date: February 12, 2016 Account: *** Regarding Your Stand Up Cancer MasterCard Dear *** ***: We received a copy of the follow up letter you sent to the Revdex.com regarding your Stand Up Cancer MasterCardWe appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. We received your second Revdex.com complaint on January 28, As stated in our previous response to you on February 4, 2016, we stand by our prior responsesI have enclosed copies of our previous correspondences for your records and convenienceOur position on this matter has not changed. As mentioned in our responses dated February 4, and September 9, 2015, the Bank uses an automated system to evaluate a customer’s accountThe automated system uses information provided to the Bank by *** in relation to a customer’s credit scoreIf the customer’s credit score falls within the decrease criteria, the credit limit will be decreased when your balance drops low enough to allow a decrease to take placeTherefore, due to the information received by the credit reporting agency, your credit limit was decreased upon receipt of your monthly payment. And as we have also already mentioned in our response dated February 4, 2016, on your statement dated January 27, 2016, your credit limit was automatically reduced to $2,Based on pending authorizations, the limit decrease did result in your credit card being over the limitHowever, on January 27, 2015, you contacted our customer service department about this issueAlthough the credit line decrease was executed according to our credit line decrease guidelines, due to the pending authorizations, the Bank increased your credit line to $2,Please note, you were not assessed any fees as a result of being over the credit limit as the matter was remedied immediatelyWe are sorry for any inconvenience this may have caused. The Bank does send a notice to our customers when there is a credit limit decrease, however, you might not receive the notice prior to the effective date of the credit limit decreaseThis notice provides information about the decision to lower your credit limitI have enclosed a copy of the letter mailed to you on January 25, 2016, to alert you to the lowered credit limitPlease note that the reasons for the decreased limits are: ? Utilization on this Fifth Third Credit Card ? Derogatory Public Record or Collection Filed ? Ratio of Balances To Credit Limits on Revolving Accounts Is Too High ? Current deposit balances. Furthermore, the notice does inform you that the Bank will continue to monitor your account performance for future limit increases and decreases. Since we do not have any additional information to provide at this time regarding this issue, the Bank considers this matter closed. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (5): Previous Responses; Credit Card Terms and Conditions; Limit Decrease Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** There are still a few things that concern me with regards to this situation. 1. The error was not found by your internal controls. It went on for years undetected. What are you doing to ensure that it does not happen again to me or anyone else? This doesn’t speak well of your internal controls and internal auditing practices, when a customer with no accounting background has to uncover an accounting error that persisted for years. This almost seems like a predatory lending practice to target unsophisticated seniors who might not be paying close attention to their balance (or don’t receive a statement like in my case), who trust that the bank is doing a good job of keeping close tabs on their books. If I had never noticed this error it would have gone on in perpetuity 2. Despite there being no way to determine the actual cost to me financially or punitively, that doesn’t negate a responsibility the bank has to compensate me for these costs. I have endured undue stress as my husband has been going through cancer treatments this past year and we have been struggling to address his health concerns and forced to focus on this loan. We have been unable to sell our home for the past three years in part because we have not been able to lower the price to a selling point because of a loan that had an incorrect payoff amount. This cannot be expressed in words nor calculated but to simply say “Oh we made it right now and we don’t owe you anything further” is simply unacceptable The bank has caused stress and damage to our finances that should require compensation. 3. There is also no way to determine how the bank was unjustly enriched by availing themselves of interest monies not presently owed by way of net present value. The value of monies misapplied could have yielded returns to the bank over the year period. There is no way to quantify this (particularly with the shoddy accounting going on at Fifth-Third) but that does not assuage the responsibility to make a mends for this. Therefore, I do not accept your resolution at this time. I do not feel that you have adequately compensated me by the adjustment made to my account that does not account for any of the above mentioned issues

I am still waiting for communication from the business 53rd to resolve my complaint I have made additional phone calls and sent emails and still no response/resolution.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have been contacted by a 53rd executive and was informed that they are working on a resolution to my complaint so till I hear back from them this is not resolved yet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Customer called stating the charges have been reversed, however she is concerned that there appears to be someone at the bank branch that has access to the ATM and this may cause problems in the futureShe has her money back and she's happy about that, however she doesn't feel that her concerns about security and safety at the branch ATM have been addressedWould like an additional response/explanation.
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: September 30, 2015 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com, in regards to obtaining the
title for the vehicle associated with your installment loan accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for the inconvenience and frustration you have experienced due to your address not being updated when initially requestedPlease be assured that I have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concernsWe strive to provide professional and accurate information to all of our customers, and we regret if the service you received did not meet the same high standard. Fifth Third Bank participates in the Electronic Lien and Title (ELT) program offered by the *** *** ** *** *** (***)When an installment loan is paid off for a vehicle that is registered in the state of ***, the lien is released electronically by the BankAs a result, the *** *** removes the Bank’s lien from the vehicle’s title recordAt that time, the *** *** mails a lien free paper title to the address on file for the customer. On June 15, 2015, a payoff in the amount of $5,was received and posted to your installment loanOn June 29, 2015, an overpayment refund check for $was issued and your installment loan was closed with the BankAn update was submitted to the *** *** via the ELT program to remove our lien on your vehicleThe *** *** most likely sent your paper title to the incorrect address on file at that timeUnfortunately, you will need to contact the *** *** to determine if the paper title has been returned to them yet. On August 12, 2015, you contacted the Bank to follow up on the status of the title for your vehicleAt that time, you were informed about the ELT process and advised that the lien on your vehicle had already been released electronicallyThe enclosed ‘Notice of Electronic Title Lien Release’ form was mailed to the updated address on fileIn order to get a duplicate paper title, please take the enclosed notice to the *** ***Please be aware that we are willing to reimburse you for any fees assessed by the *** *** to obtain a duplicate titleA copy of your receipt can be mailed to the following address for reimbursement: Fifth Third Bank Office of the President Attn: Danielle S. Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 *** ***, please be assured that it was not our intention to cause you any hardship or frustration. We appreciate your feedback about your experience as it assists us in identifying opportunities to improve our systems and the level of service we provide to our customersIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, a.mto p.m., ET. Sincerely, Danielle S. Office of the President Enclosure: Lien release Pc: Revdex.com

We are in receipt of your letter dated September 9, 2016, regarding the informal complaint filed by *** ***We have had the opportunity to investigate this Complaint and offer the following information.According to our records, Mr*** contacted Armstrong in February regarding
slow internet speeds and the inability to stream NetflixAt that time, Armstrong conducted a speed test on Mr***’s modem and determined it to be in proper working orderMr*** indicated that he would contact Netflix to resolve the issueMr*** did not contact Armstrong again regarding speed issues until August 12, 2016, after he cancelled his serviceAt that time, Mr*** claimed the modem Armstrong provided him was incapable of handling the speeds he paid forHowever, in the past eighteen months, Mr*** did not report any speed issues to ArmstrongArmstrong investigated the type of modem Mr*** had and determined that it was fully capable of providing those higher speedsArmstrong encourages all of their customers to contact our Customer Service Center if they experience any type of service issue.Mr*** also indicates in his Complaint that he received an equipment charge on his final bill for failing to return Armstrong’s equipmentArmstrong has since removed this charge, and therefore considers this matter closed.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

April 11, 2017*** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ***Re:Your reference: *** *** *** *** - Complaint No***Dear Ms***:We are in receipt of your letter dated March 27, 2017, regarding the
informal complaint filed by *** *** *** ***We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has spoken to Mrand Mrs*** numerous times regarding credits for overpaying their billAs stated in our previous responses, it is Armstrong’s policy to automatically credit any overpayment to a customer’s account, and such credit will be reflected in the customer’s subsequent billArmstrong assures Mrand Mrs*** that their credits have been, and continue to be, correctly applied to their account.After receiving their initial complaint in December 2015, Armstrong mailed Mrand Mrs*** a copy of their billing ledger highlighting the credits that were applied over a period of three yearsIn order to ensure that they understood the billing ledger, Armstrong’s Customer Service Center contacted Mrand Mrs*** to explain the ledger and how the credits were applied to their accountAdditionally, as a courtesy, Armstrong credited Mrand Mrs***’s account for one month of free service in December 2015.Armstrong recommends that Mrand Mrs*** remit payment for the exact amount of the invoice each month to avoid any further confusion.Armstrong encourages Mrand Mrs*** to contact our Customer Service Center if she has any additional questionsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** *** *** ***

*** *** *** *** *** ***, ** *** Date: April 7, 2016 Account: *** Account: *** Regarding Your Checking and Credit Card Accounts Dear *** ***, We received a copy of the complaint you filed with the Revdex.com,
regarding the overdraft fees assessed to your checking account and the payment information provided to the credit reporting agencies for your credit card accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for any inconvenience this situation may have caused youPlease be assured that I have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concernsWe strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. Your credit card account is considered delinquent if we do not receive the total minimum payment by the due date indicated on your monthly statementShould your account remain past due for payment, the credit card may be subject to late charges, delinquency information reported to the credit bureaus, and be cancelled for further usageDuring that time, our Collection Department will attempt to notify you via the telephone numbers and mailing address we have on file for you. On January 5, 2016, a minimum payment of $1,was due for your credit card, which included the past due amount of $A payment in the amount of $posted to the account on December 23, No additional payments were posted to the account prior to the due dateAs a result, the minimum payment due was not satisfied and a late charge for $was posted to your credit card on January 6, 2016. On February 5, 2016, a minimum payment of $1,was due for your credit cardThe minimum amount due included a past due balance of $On January 13, 2016, your payment for $posted to the accountUnfortunately, this payment was not enough to satisfy the minimum amount dueTherefore, a late charge of $was assessed and posted to your credit card on February 8, The account was also revoked and cancelled on this date, due to remaining past due for two (2) consecutive statement periodsIt should be noted that the payment noted above is the last amount received and posted to your credit cardIf you would like to determine if hardship assistance may be available to you, please contact our Loss Mitigation department at ###-###-####Representatives are available to assist you Monday through Thursday, a.mto p.m., Friday a.mto p.m, and Saturday a.mto p.m., ET. We have completed our review of the information provided to the credit reporting agencies for your credit card. Our review determined that the information provided to the credit reporting agencies concerning late payments for your account is accurateWe regret any frustration this may cause you, however we are required to report accurate information to the credit reporting agencies and we are unable to change our reporting unless it directly relates to a bank error. If you would like to contact the credit reporting agencies directly, their contact information can be found below: * *** ###-###-#### * *** ###-###-#### * *** ###-###-#### * *** ###-###-#### Your credit card is connected to your checking account as overdraft protectionAs a result, funds from your credit card may be transferred if your checking account becomes overdrawnOne (1) overdraft transfer charge of $is assessed per occurrenceThe overdraft protection transfer amount is posted to your credit card as a cash advance and subject to the cash advance rate on your account. If there are not enough funds available for an overdraft protection transfer to be completed, overdraft fees may be assessed to your checking accountAn overdraft fee is assessed for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactions or a daily overdraft chargePer item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of the business day. The amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first (1st) overdraft occurrence, you will be charged $per itemFor each additional occurrence, a $per item fee will be assessed. On March 21, 2016, the beginning balance for your checking account was negative ($64.58)A debit card return for $posted and was credited to your accountNine (9) transactions totaling $posted to your accountTherefore, your ending account balance was negative ($472.99)Unfortunately, because the card being used for overdraft protection had been revoked, we were unable to pull funds from that account to cover the overdraftsAs a result, five (5) overdraft fees totaling $were assessed to your account and posted the following day. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulationsThe Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraudOn the day of your deposit, a combined $from all deposited checks is available immediately; the remaining funds will be made available on the next business dayCash deposited into an account is immediately available. For deposits made on Saturday, Sunday, or a Federal Holiday, the day of your deposit is the next business day. A business day is defined as Monday through Friday, excluding Federal HolidaysDeposits received after certain cut-off times may be credited as of the next business day. In some instances, we reserve the right to place a hold for a longer period of time on a depositThe full amount of the deposit will not become available until the hold has endedAvailability of the funds will generally be no later than the seventh (7th) business day after the day of your depositFor your convenience, I have enclosed a copy of our Rules and Regulations Applicable To All Fifth Third Consumer And Business Banking Accounts And Cards booklet for your reviewPlease refer to pages seventeen (17) through nineteen (19), which provide additional information regarding funds availability policy. On March 28, 2016, an Automated Teller Machine (ATM) deposit in the amount of $5,posted to your checking accountIt should be noted that the deposited check was not drawn on a Fifth Third Bank accountA hold was placed on this deposit due to the repeated overdrafts that had occurred on your checking accountIn the twelve (12) months prior to this deposit, your account had become overdrawn on forty-three (43) occasions. The following day, a notification letter indicating the reason for the hold was mailed to the address on fileAs explained on that letter, the full amount of this deposit is scheduled to become available to you on April 6, 2016. It is important to ensure that your checking account has sufficient funds to cover the transactions you have authorizedHowever, we sympathize with the difficulties you have encountered regarding your checking and credit card accountTherefore, additional overdraft fees totaling $were reversed and credited back to your checking account on April 5, 2016. *** ***, please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, a.mto p.m., ET. Sincerely, Danielle S. Office of the President Enclosure: Rules and Regulations booklet Pc: Revdex.com

*** ** *** *** *** ** ** *** ** *** *** ** *** Date: December 21, 2015 Account: *** Regarding Your Essential Checking Account Dear *** ** ***: We received a copy of the letter you sent to the Revdex.com regarding your
Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On December 3, 2015, the beginning balance in your checking account was $On December 3, 2015, three (3) items posted to your account totaling $The ending balance in your checking account on December 3, was negative ($32.64)One (1) overdraft fee totaling $posted to your account the following dayI have enclosed a copy of the Overdraft Notice that was sent on December 4, 2015, for your review. The ACH payment for $to *** *** is the transaction that contributed to the account overdraft on December 3, ACH payments, electronic checks, and paper checks are processed at the end of each business day and do not show pending against your available balance throughout the day like a debit card transactionPer Fifth Third Bank’s Rules and Regulations, transactions that post to your account are processed in the following order: ? Credits and deposits made prior to the end of day cutoff time ? ATM and debit card transactions in the order they took place ? All other debits, including checks and electronic bill payments, in the order of highest to lowest amount ? Fees and service charges. If an account becomes overdrawn more than $5.00, we assess an overdraft fee for each item that posts while the account has a negative balance. Please be aware that, according to the Bank’s Digital Services User Agreement, to which you agreed when you accepted the terms and conditions for online and mobile banking, the Bank will not be liable for any delay, difficulty in use, or inaccuracy of informationI have enclosed a copy of the Bank’s Digital Services User Agreement for your review. On December 8, 2015, the beginning balance in your checking account was $That day, seven (7) items posted to your account totaling $per the transaction posting order explained aboveThe ending balance in your checking account on December 7, 2015, was negative ($8.91)One (1) overdraft fee totaling $was assessed the following business day due to the Progressive payment for $36.28 that initially overdrew the accountThis overdraft fee was not assessed to the $monthly service charge that posted to your account the same day, and I apologize for the confusionThe monthly service fee assessed on an Essential Checking account is always scheduled to post to your account the first business day of your new statement cycleI have enclosed a copy of the Overdraft Notice that was sent on December 9, 2015, for your review. On December 9, 2015, the beginning balance in your checking account was negative ($8.91)In addition to the previously assessed $overdraft fee, a transaction to *** *** ** posted for $6.35, resulting in an ending day negative balance of ($52.26)One (1) overdraft fee totaling $was assessed and posted to your account the following business dayThe ending balance in your checking account on December 10, 2015, was negative ($89.26)I have enclosed a copy of the Overdraft Notice that was sent on December 9, 2015, for your reviewPlease be aware that as of December 16, 2015, the balance in your checking account is still negative ($89.26)To bring the account back to a positive balance, please deposit into the account as soon as you are able. Please be aware that it is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank errorIf we receive a request to reverse fees as a customer courtesy, we are only able to reverse a limited amount of fees within a specified period of timeThe reason for this policy is that it allows us to treat all customers fairly and equallyPursuant to your previous fee waiver requests, we have reversed $in overdraft fees over the past twelve (12) months, as a courtesy to youAccording to the Bank’s policy regarding overdraft fee reversal requests, additional courtesy overdraft fee reversals are not warranted at this time. I also want to apologize for the level of service you received when you previously contacted the Bank about this matterWe strive to provide professional and accurate service to all of our customers, and we regret if this has not been your experience. If could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com Enclosures (4): Overdraft Notices; Digital Services User Agreement

*** * *** *** *** *** ** ***Date: December 18, Account: ***Regarding Your Checking AccountDear *** * ***: We received a copy of the complaint you filed with the Revdex.com concerning your checking account We
appreciate the time you have taken to express your concerns regarding this matter. Please be aware that this account was sold to *** for collection efforts on June 16, We no longer service the account *** has gone out of business and we are unable to determine to whom they may have sold the account Therefore, we are unable to further assist you with this account If you received correspondence from another company about the debt, you may want to contact them for further information about the account At the time we sold the account to ***, a balance of $was due In addition, a charge off fee of $was assessed to the account at that time Enclosed please find a copy of the last statement for your checking account If you would like to contact the credit bureaus directly, their contact information can be found below:• *** ###-###-####• *** ###-###-####• *** ###-###-####• *** ###-###-####We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Carolyn G.Office of the President

*** *** *** *** *** *** ** *** Date: June 13, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your mortgage loanWe appreciate
the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. You mentioned a concern for the escrow account that was established for the loanI have enclosed a copy of the Initial Escrow Account Disclosure Statement from the loan closingAs detailed on this document, the initial escrow disbursements were scheduled from the account as follows: ** A disbursement for *** *** on July 1, 2016, in the amount of $1,087.46 ** A disbursement for *** *** on November 1, 2015, in the amount of $1,627.00 Our review of this document determined your *** *** was originally paid as part of your loan closing in July However, this payment was also submitted from your escrow account on your original mortgageThe Bank was able to recall and refund this payment to your mortgage loan ending in ***Because the Bank was able to reverse the payment from your mortgage loan ending in ***, the payment did process from the escrow account on your new mortgage loan ending in ***. The Bank annually reviews your escrow account to ensure the account has the amount required to cover your taxes and *** payments for the upcoming yearI have enclosed a copy of the escrow analysis mailed to you on January 28, Please note page three (3) which has the prior year escrow activityThis disclosure shows the payment in October 2015, which paid your homeowner’s *** premium. The analysis statement provided you with two (2) options on how to satisfy the escrow shortage caused by your *** paymentThe first option, which you chose, allowed you to spread the shortage over the next twelve (12) monthsThis option increased your mortgage payment beginning with your March 1, 2016, paymentYour mortgage payment increased to $953.00, with $being applied to principal and interest, $being applied to your escrow account, and $being applied to your escrow shortage. During the telephone conversation you had with *** *** on June 8, 2016, you also mentioned that you are experiencing a financial hardship making it difficult for you to make you loan paymentsI want to be sure you are aware that you may be eligible for financial assistance from the BankTo determine if we may be able to offer some form of assistance form the Bank, please complete the enclosed copy of the Bank’s Homeowner’s Assistance ApplicationIf you have questions about how we may be able to help you, or if you need assistance completing the enclosed paperwork, please contact our Loss Mitigation Department at ###-###-####, option three (3), Monday through Friday, a.mto 4:p.m., ET. Thank you for your patience while we researched this matter for youWe truly value your business, and we look forward to continuing our banking relationship with youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures (3): Escrow Analysis Statement; Initial Escrow Account Disclosure Statement; Homeowner’s Assistance Application

*** *** *** ** *** *** *** ** *** Date: September 15, 2017 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of your additional complaint filed with the Revdex.com (Revdex.com) regarding your checking accountWe appreciate the opportunity to address your additional concerns. On behalf of the Bank, I apologize for the difficulties and concern this situation has caused youHowever, we stand by our previous correspondence that was sent to you on August 31, The correspondence was sent to your mailing address on file, and was also provided to the Revdex.comPer our conversation on August 22, 2017, I advised that you would receive written correspondence regarding your complaint about the denied disputeI attempted to contact you on September 13, 2017, using the phone number that you provided to the Revdex.comI am sorry that I was unable to reach you. Per our previous correspondence, your dispute case number *** was deniedYou disputed a $transaction to *** *** that occurred on June 1, 2017, using your debit card ending in ***You also disputed a $transaction to *** *** that occurred on June 14, 2017, using the debit card ending in ***We confirmed that your physical debit card with the ***, ***, and *** (***) chip was utilized in person for the transactionsYou stated that the debit card was stolen and those transactions were fraudulentHowever, more than twenty (20) other debit card transactions using the debit card ending in *** were also processed during this time that you did not disputeFor this reason, your dispute was denied and the provisional credits totaling $were removed from the accountThe dispute denial is final. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regarding the section which allows for attachments, I have numerous emails, MS Outlook format, which uploads are not supported hereI would be willing to forward emails concerning this complaint in a supported file format for further reviewI believe the massive amount of emails contradicts this company's response.
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: September 30, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com
regarding the force placed insurance on your installment loanWe appreciate the time you have taken to express your concerns regarding this matter, and we sympathize with the difficulties you have experienced. Please find enclosed copies of your loan closing documents stating your requirement to provide proof of insurance to the BankFailure to provide proof of insurance forces the Bank to purchase insurance on the collateralAccording to Section of the Security Agreement: On request, you shall deliver the policy or evidence of insurance coverage to usFurthermore, Section states: If you fail to keep your promises about required insurance we may advance money to obtain insurance to cover loss or damage to the vehicle. Our records indicated that the insurance policy on your Subaru was cancelled on April 13, As indicated on your enclosed loan contract, you must maintain insurance as long as there is an unpaid balance on your loan. The Bank notified you three (3) times requesting proof of insurance for your vehicleI have enclosed all three (3) letters mailed to the address the Bank had on file for your account, *** ***, *** *** ***, ***, ***, ***Please use these notices as verification the Bank did contact you about providing proof of insurance to the BankIt should be noted, you were provided five (5) options on how to update your insurance information with the Bank. Please note, on September 1, 2016, you notified the Bank of a change of addressWe have updated your permanent and mailing address to *** *** ***, ***, *** ***. On July 29, 2016, when the Bank force placed insurance on the vehicle, a new coupon book notating your new payment was also mailed to your address on fileOn September 1, 2016, the Bank received your insurance information which allowed us to refund the force placed insurance premiums and cancel the force placed insurance policyA new coupon book was ordered on September 14, This coupon book indicates your monthly payment has been reduced to your regular payment amountOur research has confirmed you did not pay for any of the insurance premium charged to you on July 29, 2016. Our research determined you were not assessed any late charges for your installment loan payments, and there was no negative reporting to the credit reporting agencies. Please use this letter as verification that your next payment of $is due on September 19, 2016. If you would like to contact the credit reporting agencies directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at 513-358-2985, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Proof of Insurance Letters, Loan Documents

We are in receipt of your letter dated February 16, 2016, regarding the informal complaint filed by Mr***We have had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr*** is associated with an account that has a past due
balanceArmstrong attempted to contact Mr*** on February 18, to better understand his complaint and to work out a resolution for this matterUnfortunately, Mr*** was unavailableArmstrong left a message encouraging Mr*** to return our call at his convenience.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

What is the status?I have been waiting for more then a monthPlease document their non response and cooperation with its customers concernsAlso forward to State Attorney General, FBI, USDOJ.Please advise they continue to charge ridiculous overdraft fees

*** *** *** *** *** *** *** *** ** *** Date: April 16, 2018 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your checking
accountWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Our records indicate that your payments to *** *** are drafted by the merchantAs a result, Fifth Third Bank is unable to make changes to these payments, including adjusting the amount or suspending them for you on a temporary basisAny changes, such as reoccurrence, billing date, or billing amount, would be initiated by the merchantWe regret any difficulty this may cause you. Please be assured that if any payments from *** *** were not authorized, we would be happy to assist you with disputing the chargeTo file a dispute claim, please contact our Dispute Resolution Department at telephone number ###-###-####, Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.m., ETIf you wish to stop a single payment, you may also request that a stop payment be placed against itIt should be noted that a stop payment request is not guaranteed and a fee of $is assessed per requestA stop payment request can be initiated at your local banking center or by contacting our Customer Service Department at ###-###-####, Monday through Friday, a.mto 8 p.m., and Saturday, 8:a.mto p.m., ET. We have also reviewed your fee waiver requestPlease find enclosed a copy of our Deposit Account Rules and RegulationsOn page fifteen (15) it is explained that an overdraft/return item fee is assessed whether we pay or return a debitThis means that if a debit is presented for payment and you do not have sufficient funds to cover the item, your account will be assessed a fee even if the item is not paidAs overdraft fees in the amount of $each were reversed on January 4, 2018, and January 30, 2018, we are not willing to waive additional fees at this time. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Deposit Account Rules and Regulations

I want my info updated and I demand a clear explanation of why the are committing identity theft

Customer has not provided any new information, our previous response of September 10th stands (see below)Thank you. We received this additional complaint from *** ** *** This second rebuttal does not provide any additional information related to her initial complaint.We fully researched her initial concerns and provided a written response Our position on this matter has not changed and we stand by our initial response sent on September 2, (attached). Thank you, Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the President*** *** *** ** *** *** ** ***

*** ** *** *** *** *** * *** *** ** *** Date: October 7, 2015 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint filed with the Revdex.com concerning your installment loanWe
appreciate the time you have taken to document your thoughts and concerns regarding this matter. On September 4, 2015, we received a payment in the amount of $12,that served as the full payoff of your installment loanWe have confirmed that your installment loan was paid off and closed on September 8, You should have received our notification letter confirming that your loan has been paid off and closed with a zero balance owed. On September 22, 2015, a check in the amount of $was mailed to you for the balance that remained after your installment loan was paid off due to an overpaymentOur records indicate that you cashed this check on September 29, 2015. According to your complaint, a second payment of $was made to your installment loan after the loan was paid offOur Installment Loan Department has reviewed this matter and can only locate the payment of $that posted to your loan on September 2, Please provide proof of the second payment of $being debited from your account so this matter can be further researchedYou may mail a copy of your checking account statement or any additional supporting documentation to my attention at: Fifth Third Bank Office of the President Attn: Lisa S. Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Alternatively, you can fax this documentation to my attention: ###-###-####. We appreciate the opportunity to research your concernsWe truly valued your business, and we certainly hope you will allow Fifth Third Bank to service your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at 866-360-5353, Monday through Friday, a.mto p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com