PROCORPSA

*** *** *** *** *** *** *** ** *** Date: April 14, 2016 Account: *** Regarding Your Installment Loan Account Dear *** ***: We received a copy of your complaint filed with the Revdex.com regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We have reviewed our systems and determined that you did not previously establish automatic payments for your installment loanThe first (1st) payment due for your account was due on July 28, However, we did not receive a paymentWe sent a late payment notice to you on August 1, 2015, which is enclosed for your referenceOn August 21, 2015, you spoke to our Collection Department regarding the account and you established four (4) Automated Clearing House (ACH) payments over the phone that dayYou scheduled the following payments: * $on August 21, 2015 * $on October 28, 2015 * $on November 27, 2015 * $on December 28, 2015 Please be advised that our Collection Department can schedule only four (4) payments at a time, and they cannot establish the account with permanent automatic paymentsWe were able to review your phone call with the Bank on August 21, 2015, and verified that you were advised that you scheduled four (4) paymentsPlease note that we have an automatic payment service called Auto BillPayerWe verified that the Collection Department representative you spoke to on August 21, 2015, provided you with the phone number to our Auto BillPayer Department so you could contact them if you wanted permanent automatic payments to the accountHowever, our Auto BillPayer Department does not have record of speaking to you about the account. We did not receive any payments for your installment loan after December 28, Our Collection Department called you using the phone number on fileWe also sent two (2) late payment notices to you. Copies of the notices that were sent are enclosed for your referenceAs a result of the non-payment, we repossessed your vehicle on March 15, We received your $1,payment to redeem the vehicle on March 16, I confirmed that you retained possession of the vehicle on March 17, As a result of non-payment, your loan was reported as thirty (30) days late for January and sixty (60) days late for February We verified that these late payments are valid because we did not receive the payments requiredWe are unwilling to remove the late payments reportedI am sorry for any distress this may cause you. When we spoke to you about the repossession on March 16, 2016, we explained that you needed to pay $1,to redeem your vehicle and prevent it from being sold at auctionThis amount covered the past due balance owed for December 2015, January 2016, and February You scheduled a wire transfer that day for $1,This payment covered the past due $1,balance, the $in outstanding late payment fees owed, and an estimated repossession fee of $At that time, the repossession fee had not yet been charged to the accountAs a result, $of the $paid to cover the repossession fee was utilized to pay the loan payment due for March 28, The remaining $154.12 paid ahead on your accountAs of April 12, 2016, your loan is current and paid ahead through the April due dateThe next payment due on your account is May 28, Because the account is paid ahead by $154.12, you only need to pay $If you would like the payment to be reapplied, please contact me directly using my phone number listed below. Please note that the repossession fee for your account was $The fee was assessed on March 31, Because the funds you paid on March 16, 2016, paid the loan ahead, the fee is outstanding on your accountYou are not required to pay it immediately, but it must be paid before the loan can be paid in full. However, we can reverse the $utilized out of your March 16, 2016, payment and use the funds to go toward your repossession fee insteadThis would make the next payment due for your account on April 28, The account would then be paid ahead by $215.00, meaning you would need to pay a remaining amount of $by April 28, 2016. You mentioned in your complaint that when our Collection Department attempted to contact you about the account, we were calling the incorrect phone numberEnclosed for your review is a copy of your signed application for credit and the signed Agreement to Furnish Insurance PolicyBoth of these documents list your phone number as ###-###-####, which is also the home phone number that we had on file for youI confirmed that an employee in our Collection Department verified that this phone number was incorrect, and we updated your phone number to ###-###-#### on March 16, I am sorry that we had your incorrect phone number on fileWe confirmed that the information listed for you in our systems matched the information we received from the dealership for your loan applicationAs previously advised, we also sent letters to you about the delinquency on the accountAdditionally, we left messages for you at the business phone number on file of ###-###-####, which you have had us remove from your account. As of April 12, 2016, your account has not been set up with automatic payments through our Auto BillPayer DepartmentIf you are still interested in establishing automatic payments, please contact our Auto BillPayer Department at ###-###-####Auto BillPayer is available to assist you Monday through Friday from a.mto p.m., ETYou can choose any date within your ten (10) day grace period to have the payment automatically processed from any checking or savings account you own. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com Enclosure: Late Notices (3), Application, Agreement to Furnish Insurance

*** ** *** *** ** *** *** *** ** *** Date: July 16, Account: *** Regarding Your Installment Loan Account Dear *** ** ***: We received a copy of your complaint filed with the RevDex.com, concerning your Fifth Third Bank installment loanWe appreciate the time you have taken to bring this matter to our attentionAs stated in the previous letter I sent to you on January 16, 2015, our Auto Loss Mitigation Department sent you a deferment agreement pursuant to your request to defer the installment loan payment of $due for October 12, This agreement had to be signed and returned to our Auto Loss Mitigation Department by November 20, Our records do not show that the deferment agreement was signed and returned to our Auto Loss Mitigation Department by November 20, 2014, acknowledging your agreement to the terms of the defermentIt was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered with your accountOur Collection Department made several attempts to contact you regarding the past due payment on your installment loan accountHowever, we did not have a valid phone number on file for youAfter further review, our Loss Mitigation Department chose to defer the payment due for April They also waived the repossession fees assessedOur records show that your payment of $posted to the installment loan on July 13, Our Loss Mitigation Department confirmed that you have already redeemed the vehicleIf you are interested in additional hardship assistance you may contact our Loss Mitigation Department directly, an available specialist may be reached at ###-###-#### option 4, Monday through Friday from 8:AM until 5:PM EST (Eastern Standard Time)Representatives are also available on Saturday from 8:AM until 12:PM EST (Eastern Standard Time)We are very sorry if your telephone calls to the Bank did not provide the level of customer service you desired, or failed to fully address all of your questions and concernsYour feedback is important to us, so that we can better understand how we can improve our service to youAdditionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfactionWe hope this correspondence will help you understand Fifth Third Bank’s position going forwardWe appreciate your patience while we researched your request, and I trust the information detailed herein answers any questions you may haveIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Elizabeth JOffice of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The Fifth Third Bank Case
Fifth Third Bank
Attn: Office of the President
*** *** ***
** ***
Cincinnati, OH ***
Dear Beth H.:
This message is in reply to the rebuttal to the complaint submitted to the
Revdex.com of Cincinnati, Ohio
The hardship for this matter can be resolved with a simple
reference to the archives of the conversation I had with a member of your bank
on July 3, I did everything in my power to avoid having adverse actions
against my credit backgroundI do not feel that it is right for me to suffer
for doing as I was instructed by Fifth Third Bank
I submitted a dispute with your bank and it was found in my
favor for $with *** ***, through the mediation of the RevDex.comThe first problem is that the bank (Fifth Third) handled the
dispute without informing us that it would forward that amount of money to the
debtor (we did not receive the notification of this action)This resulted in
monies going back and forth ($was released and $was returned)This
is proof that the amount released by the bank was NOT the correct amount which
should have been forwarded to the *** ***Second, I spoke with a
representative of your bank and followed the instructions given to me by your
representativeI have enclosed copies of the money order sent to the address
given to mePlease, archive the phone conversation and we can resolve this
matterI was told I could not close an account when it was in the negative,
now I’m receiving charges against the savings account as wellI have recently
relocated and there is no Fifth Third Bank near my locationI just wanted to
close the account to avoid problems with my creditPlease archive the records
and find out which representative gave me the wrong informationIf we can’t
trust the integrity of the bank and its representatives, then we are in serious
troubleThe money has to be at the address provided to me and therefore, I
should not be charged fees in my savings account nor, have my credit adversely
affected by this mis-conduct of Fifth Third Bank
I
implore you to search the archives and you will see that I was doing exactly as
I was told by your representative and I should not have to pay for that in any
wayThank you for your time, and hopefully, we can resolve this matter with a
little investigation on your part
Regards,
*** ***

*** ** ***
** *** ***
*** ** *** Date: January 5, 2017 Account: *** Regarding Your Fifth Third Bank Equity FlexLine Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding your Equity FlexLine. We appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received from our Customer Service DepartmentPlease be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customersPlease be assured we have researched this matter fullyI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed our review of the payment history for your Equity FlexLinePlease find enclosed a copy of your payment historyOur research confirmed that the line of credit was paid in full and closed on December 22, It should be noted that the State of Indiana provides thirty (30) days for the lien release to be recorded. Upon receiving your complaint, we contacted the lien release department who confirmed a check was generated on January 3, The lien release will be recorded within the thirty (30) days provided by the State of Indiana. Please find enclosed a copy of the lien release being sent to the County Recorder of Lake County. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance, please contact me toll free at *** ***, or directly at ***, Monday through Friday, a.mto p.m., ET. Sincerely, *** *** Office of the President PC: Revdex.com Enclosures: Copy of Lien Release Payment History

*** ** *** *** *** *** *** *** ** *** Date: April 7, 2016 Account: *** Regarding Your Recent Overdraft Dear *** ** ***: We received a copy of your complaint submitted to the Revdex.com (Revdex.com) regarding your
recent overdraft and request for a refund of feesPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my apologies for any frustration this matter may have caused you, as well as sincere sympathies for the recent difficulties you have experiencedWe have researched the issue surrounding the overdraft fees you have recently accrued, and found that the fees were charged correctlyDue to no bank error being found in our research of this matter, we are unable to refund any overdraft fees charged to your account above the $in overdraft fee waivers you received in March 2016. We regret any misunderstanding that may have occurred during discussions surrounding this matter. Unfortunately, our research did not locate evidence of Overdraft Protection having been applied for or added to your accountYou initially opted out of Overdraft Coverage during account opening on February 17, 2016, and then later optMarch 14, 2016, at 12:PM through our Mobile Banking AppI have included the letters which were previously sent to you regarding these transactions for your records. To clarify for future transactions, Fifth Third Bank checking accounts have options of both Overdraft Protection, and Overdraft CoverageOverdraft Coverage allows a customer to make debit card purchases or ATM withdrawals even if you do not have sufficient funds in a particular accountWhen an account becomes overdrawn, your account will be assessed a $overdraft fee for each item that contributes to the overdraft occurrenceYou have the option to choose whether to continue having Overdraft Coverage on your account for ATM (Automated Teller Machine) transactions and one-time debit card transactions per federal regulations. Effective June 11, 2010, customers have the ability to choose whether to continue having Overdraft Coverage for ATM transactions and one-time debit card transactions via Internet Banking at 53.com, by calling our hour automated telephone line at ###-###-####, or by visiting one of our local Banking CentersPlease be advised that Overdraft Coverage does not apply to ACH payments or checks drawn off your accountIf an ACH payment or check is presented that exceeds the balance of your account, your account will be assessed an overdraft fee for those items, or may be returned at the Bank’s discretion and charged a returned item fee. Overdraft Protection is an additional service that automatically transfers funds from a Fifth Third Bank savings account, credit card, or home equity line to cover ATM, debit card, check, or ACH payments that may overdraw your checking accountWith Overdraft Protection, we charge a reduced transfer fee of $for transferring funds at the end of the business day to cover an overdrawn account versus a higher overdraft fee of $for each posted item that overdraws your accountCustomers have the option to disconnect Overdraft Protection verbally by calling our Customer Service Department at ###-###-####, Monday through Friday, a.mto 8 p.m., Saturday, 8:a.mto p.m., ET, visiting one of our local Banking Centers, or in writing via Internet Banking at 53.comAny time your checking account is overdrawn, we will send an overdraft notice via standard mail to inform you of the occurrence that includes a detailed breakdown of the day’s transactions and applicable fees. Included with this letter you will find a copy of our Rules and Regulations, as well as information titled Fifth Third Overdraft Solutions for ConsumersPlease review this document, as well as the Rules and Regulations for more information about overdrafts and how items may post to your accountIf you have any questions, please contact myself, your local branch, or a customer service professional at ###-###-####, Monday through Friday, a.m. to p.m., Saturday, 8:a.mto p.m., ETPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankIt was certainly not our intention to cause you any difficulties or frustrationWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. *** ***, thank you for your patience while waiting for a responseWe certainly hope you will continue to use Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosures: Fifth Third Overdraft Solutions for Consumers Rules and Regulations

*** ** *** *** *** *** ** ** *** ** *** Date: September 6, 2017 Account: *** Account: *** Regarding Your Debit Card Purchase Dear *** ** *** **.: We received a copy of the letter you sent to the Revdex.com
concerning your debit card purchaseWe appreciate the time you have taken to document your thought and concerns regarding this matter. On May 30, 2017, your $debit card purchase posted to your Express Banking accountWhen you previously contacted the Bank regarding this matter, our Disputes Resolution Department (DRD) opened case number *** to dispute the charge with the merchantOn June 9, 2017, the DRD sent a letter explaining that the transaction dispute requires additional research and may take up to thirty-one (31) calendar days to resolveThe case was finalized on August 16, At that time, the DRD sent a letter explaining that the Bank is unable to assist with the transaction and recommended that you work directly with the merchant to resolve the claimCopies of the letters from the DRD are enclosed for your review and convenienceAccording to our research into this matter, the merchant is willing to work with you to resolve this matterSpecifically, the merchant offered you a gift card as a resolution. According to the enclosed copy of the Fifth Third Bank Card Agreement, if you are dissatisfied with the goods or services that you have purchased with your Card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the PurchaseTo use this right, all of the following must be true: The Purchase must have been made in your home state or within miles of your current mailing address, and the Purchase price must have been more than $(Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) You must have used your Card for the Purchase made with Cash Advances from an Automated Teller Machine (ATM) does not qualify. You must not yet have fully paid for the Purchase. Since the merchant is willing to work with you to resolve the matter, and since the purchase in question is not more than $50.00, as indicated in bullet point number one (1) above, your only recourse is to work directly with the merchantIt is also important to note that the term ‘Zero Liability’ means that a cardholder is protected from unauthorized purchases, and, in the case of your $purchase, the purchase was not unauthorized. If you have additional questions regarding your DRD case number ***, please contact the DRD at ###-###-####, Monday through Friday, a.mto p.m., ETIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures: Letter Dated June 9, 2017 Letter Dated August 16, 2017 Fifth Third Bank Card Agreement

*** ** *** *** ** *** *** *** *** ** *** Date: August 22, 2016 Account: *** Regarding Your Recent ATM Deposit Dear *** ** ***:We received a copy of the complaint you filed with the Revdex.com concerning your
recent deposit at an Automated Teller Machine (ATM)We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concernsWe strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standards. On August 15, 2016, you contacted Fifth Third bank and filed a dispute for your $3,ATM deposit. Per your request, the Dispute Resolution Department opened investigation number *** to research your ATM depositPlease note the investigation is still ongoingWe began the investigation on August 16, 2016, and your checking account was given provisional credit, on August 17, 2016, which totaled $3,while we research your dispute. The Dispute Resolution Department will contact you under separate cover with their findingsShould your dispute not be approved, the provisional credit will be removed from your checking accountPlease note the investigation can take forty-five (45) days to be completedIf you have any questions regarding the Dispute Resolution Departments investigation, please contact them directly at ###-###-####, Monday through Friday, a.mto p.m.; Saturday, 8:a.mto p.m., ETPlease reference case number *** when contacting the Dispute Resolution Department. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matterWe value your relationship and look forward to fulfilling all of your financial needs for years to comeIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com

*** ***,I reviewed the additional rebuttal from *** *** on November 19, As previously stated, our position on the issue has not changed and we consider this matter closedHowever if *** *** still wants to close the business checking and savings accounts, we will waive the $account closure fee at that time.Thank you,Danielle S. | Fifth Third Bank Consumer Resolution Specialist | Office of the PresidentKingsley Dr, MD 1MOCOP, Cincinnati, OH 45263(:###-###-####7:###-###-####

*** *** *** *** *** *** ** *** Date: April 12, 2018 Account: *** Regarding Your Checking Account Dear *** ***: Thank you for contacting the Bank regarding your checking accountWe appreciate the opportunity to respond to
this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your checking accountIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Our review determined that the $cash bonus was not properly credited to your accountWe regret any frustration this may have caused youI have confirmed that the $credit was applied to your account ending in *** on April 2, I hope this letter meets your satisfaction and resolves your need. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President

*** ** *** *** *** *** *** ** *** Date: July 7, 2016 Account: *** Regarding Your Recent Overdraft Dear *** ** ***: We received a copy of your continued complaint submitted to the Revdex.com (Revdex.com) concerning your recent overdrafts and the request for a courtesy refund of feesPlease know, Fifth Third Bank continues to appreciate the time you have taken to communicate your thoughts and concerns regarding this matter. Please be assured that the Bank has reviewed your request to have the courtesy waiver previously offered to you by the banking center staff applied to your accountEffective July 7, 2016, the Bank has waived $in overdraft feesPlease see the enclosed copy of the previous response sent to you June 28, 2016, for clarification of the fees which have been charged to your account. *** ***, thank you for your continued patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Previous Response

*** ** *** *** *** ** *** ** *** Date: July 11, 2017 Account: *** Regarding Your Real Life Rewards *** Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your Real Life
Rewards ***We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Our records show that your Real Life Rewards *** ending in *** is enrolled with our Auto BillPayer program. Currently, Auto BillPayer is set you pay the minimum payment due each monthDuring our research, we listened to the recording of your call to the Bank on July 8, 2017, during which you mentioned that you wanted Auto BillPayer to pay the full balance on your accountIn order to change your Auto BillPayer preferences, you will need to contact Auto BillPayer at ###-###-####, Monday through Friday, a.mto p.m., ET. I understand from your complaint that you would like to be able to change your preferences via Internet Banking. Unfortunately, we do not currently have the capability to change Auto BillPayer preferences onlineHowever, I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. During our research, we determined that only one (1) late fee of $was assessed to your account on June 20, 2016. This fee was waived on July 12, No other fees have been assessed to your account other than the $finance charge that was assessed on June 20, In the interest of customer service, we waived the $finance charge on July 10, 2017. As of July 11, 2017, the balance on your account is $and a minimum payment of $is due on July 17, 2017. Auto BillPayer will withdraw the minimum payment of $unless you change your preferences. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

We believe we have addressed the customer’s concerns in the past two complaintsHe has provided no new information to his complaintWe will not be sending another written response, unless the customer can provide new details to his complaint. Thank you. Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

*** *** *** *** *** *** *** ** *** Date: August 26, 2015 Regarding Your Checking Account Dear *** ***: Thank you for the additional correspondence you sent to the Revdex.com regarding your checking accountWe appreciate the time you have taken to express your concerns regarding this matter. We initially received a copy of this complaint on August 5, We received a similar complaint from you on August 20, However, we stand by the response conveyed to you in the previous letter sent on August 12, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. A transaction to *** *** for $1,was authorized on March 27, As you stated, you filed a dispute with Fifth Third Bank and received provisional credit from Fifth Third for $on April 3, On April 14, you received a credit from *** *** of $and on July 26, you received a second credit from *** *** of $The provisional credit of $was removed from your account on June 22, You were not entitled to keep both the provisional credit from Fifth Third as well as the credit back from *** ***I have included a copy of the electronic complaint that was filed with Fifth Third Bank as it pertains to *** *** as well as a copy of the letter sent June 22, informing you that the provisional credit from Fifth Third would be removed from your account because *** verified the remaining amount that was not credited back to you was a valid chargeIf you would like to request copies of the documents used in our investigations, please follow the instructions on the letter dated June 22, 2015. Your checking account became overdrawn on June 1, by ($1.30)An overdraft notice was sent to you at that timeNo deposits were made to bring the account to a zero balanceWhen the provisional credit was removed on June 22, 2015, your account continued to be overdrawnAt the close of business on June 22, 2015, the account was overdrawn ($810.57)An overdraft letter was sent to you at that time as wellOn June 26, 2015, at the close of business, after the second credit from *** *** for $posted, the resulting balance in your account was negative ($355.47)By that time, the account had been overdrawn for twenty-five (25) daysOn July 28, your checking account was charged a $30 charge off collection fee and closed with a negative balance of ($385.47). The address that you were given during the conversation on July 3, 2015, of *** *** *** ** *** *** *** *** *** *** ** *** is a valid addressAgain, we have no record of receiving the item that you state was sent to Fifth Third bank to pay off the debt that was owed. As of August 24, 2015, the item that was sent to Fifth Third Bank has not been credited to your account and we are unaware of the location of your paymentYour account is now closed with Fifth Third Bank and being serviced by an outside collection agency for further collection proceedingsOnce you confirm that the money order has not cleared after the sixty (60) days stated by The United States Post Office, it would be best to place a stop payment on the item and clear your debt with Allied AcceptanceThere is no refund that would have been available to you if that item would have posted to your account with Fifth Third Bank prior to being closed and sold to Allied AcceptanceAny further negotiation on this account needs to be discussed directly with Allied Acceptance. The fees that you are being assessed on your savings account are valid chargesThere is a monthly service charge of $on your savings account if there is not a minimum balance maintained in the accountThere were no prior service charges assessed because your balance satisfied the requirement. When a large withdrawal was made from the account on May 28, 2015, the balance dropped and a service charge is now being assessed. I appreciate you bringing this concern to our attentionI apologize for any frustration this may have caused youIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ***, Monday through Friday, a.mto p.m., ET. Sincerely, Beth H. Office of the President PC: Revdex.com Enclosures: Email Letter, Denial letter, Prior response letter, Overdraft letters (2) *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** ** *** *** ***

*** *** *** *** ** *** ** *** Date: June 7, 2017 Account: *** Account: *** Account: *** Regarding Your Accounts Dear *** ***: We received a copy of the letter you sent to the Revdex.com concerning
your business accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On February 18, 2017, you visited our *** *** Banking Center and met with Mimi H., Retail Personal BankerOn that day, MsHassisted you and opened your Business Standard Checking account ending in ***, your Business Standard Checking account ending in ***, and your Business Relationship Savings account ending in ***In researching your concern that you did not authorize the Business Standard Checking account ending in *** and the Business Relationship Savings account ending in *** to be opened, we confirmed that the accounts were properly opened as evidenced by your signature on the Signature Card and the Deposit Account Resolution for each accountA copy of the signed Signature Card and the signed Deposit Account Resolution for each account is enclosed for your review and convenience. As part of my research into your concerns, I contacted the *** *** Banking Center on June 2, 2017, to speak with Mimi HAt that time, it was explained to me that MsHis no longer employed by Fifth Third BankTherefore, I was unable to determine why three (3) business accounts were opened for you at that time. When I contacted the *** *** Banking Center on June 2, 2017, I spoke with Kevin O., Retail Regional ManagerAfter I explained the issue you experienced to MrO., he authorized closure of your Business Standard Checking account ending in *** and your Business Relationship Savings account ending in *** without the $fee to close either account being assessed. On June 2, 2017, I reversed the $service charge assessed to each account, transferred the $remaining balance in each account to your Business Standard Checking account ending in ***, and closed each account at that timeI explained this to you during our telephone conversation on June 2, 2017, and you indicated that this was a satisfactory resolution to the issues you experiencedFor verification of the account activity outlined in this letter, copies of your most recent account statements are enclosed. I also want to take this opportunity to ensure that you are aware that Fifth Third Bank Business Checking and Savings accounts are assessed a $account closure feeAdditionally, a paper statement fee of $is charged on a Standard Business Checking account unless the average daily collected balance of the account is $3,For your reference, enclosed is a document outlining some of the fees associated with your Business Standard Checking accountIf you have additional questions regarding the fees associated with your Business Standard Checking account, please visit your local Fifth Third Banking Center or contact our Customer Service DepartmentYou can contact our Customer Service Department at ###-###-####, Monday through Friday, a.m. to p.m., ET, Saturday, 8:a.mto p.m., ET. *** ***, please also accept my apologies for the level of service you received when you previously contacted the Bank regarding this matterWe strive to provide professional and accurate service to our customers and we regret if this has not been your experience. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (8): Signature Cards, Deposit Account Resolutions, Account Statements, Business Standard Checking Account Document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Problem: I ask for the bank to refund my funds back and they did not my account is $neg they never called or contact me back it's been weeksDesired Outcome: My account to be fixed
Regards,
*** ***

Hi ***, I sent a final response to *** *** (*** *** *** & our customer) on 01/05/I last spoke with them on 12/22/and left a message for *** *** on 12/29/I have not spoken with either of them since I sent my response on 01/05/17. Thanks, Elizabeth D| Fifth Third BankPhone ###-###-#### Fax ###-###-#### Email ***

*** *** *** *** *** *** *** *** *** *** ** *** Date: November 16, 2015 Accounts: ***; *** Regarding Your Business Accounts Dear *** ***: We received copies of the complaints you filed with the Revdex.com, and the Federal Reserve, in addition to your letters sent directly to the BankWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterWe strive to provide professional and accurate service to our customers and we regret if that has not been your experience. It should be noted that business accounts are typically opened at a local Financial CenterHowever, our Personal Banker confirmed that you requested a more convenient place to open your accountsIn order accommodate your request, our Personal Banker at the ** *** Financial Center obtained approval from their manager to open your accounts at an offsite location as convenience to you. The following deposits were made when your business accounts were opened on May 15, 2015: ? $deposit to Business Standard Checking ? $14,deposit to Business Relationship Savings We researched your concerns that your funds were not properly allocated at the time of depositThe Personal Banker recalls that you indicated that the funds be deposited as listed above because the business savings account earned interest and the business checking account did not. We stand by the decision previously provided to you by the Financial Center and in our written correspondence dated November 2, Specifically, your account is not eligible to receive the promotional offer of $because your Business Standard Checking account did not maintain the required average balance of $1,during the first three (3) full months that the account was openAs the account owner, you are in the best position to monitor the balances in your accountA funds transfer between the accounts could have been requested through any Financial Center in order to meet the balance requirements necessary to qualify for the promotional cash bonus. The Business Standard Checking account has a monthly service fee of $This fee is waived if the business maintains a total monthly average balance of $3,across the checking and savings accountsThe fee will also be waived if your business spends at least $per month on your business credit card (if applicable)Your monthly statements will confirm that no monthly service fees were assessed to this checking account. *** ***, please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we regret that you find it necessary to close your accountsThe $50.00 Business Account Closure Fee is disclosed in our Rules and Regulations booklet and our policy is to provide all new account holders with a copy of this handbook at account opening. In order to provide you with a more positive resolution to your concerns, we are willing to waive the $50.00 fee typically charged to each business account when it is closedI have enclosed a copy of the Account Closure Request Form used when customers find it inconvenient to visit a Financial CenterPlease mail the completed and signed form to: Fifth Third Bank ** *** Financial Center *** *** *** *** *** ** *** Otherwise, you can visit any convenient Financial Center location to request that the accounts be closed. I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at *** Monday through Friday, a.mto p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com; Federal Reserve Bank Enclosure: Account Closure Request Form

*** *** *** *** *** *** *** *** *** ** *** Date: July 27, Account: *** Regarding Your Platinum MasterCard Dear *** ***: We received a copy of your complaint filed with the *** *** *** *** ***, as well as the additional complaint you filed with the Revdex.com (Revdex.com), regarding your credit card accountWe appreciate the time you have taken to express your continued thoughts and concernsOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on July 15, A copy of our previous correspondence is enclosed for your referenceAfter reviewing the emails between you and Personal Banker Chris W., we removed the inquiry that was processed as part of an application for a new credit card accountPlease be assured that this matter has been forwarded to the relevant Bank personnel for review, and we have opened a corporate investigation into the matterWe strive to provide accurate and professional service, and I am sorry that is not what you experiencedWe appreciate your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customersHowever, I cannot inform you of specific internal corrective actions that may be takenPlease be advised that Fifth Third Bank employees have access systems that are used to house and service our customers’ accountsThe information listed in these systems can include, but is not limited to, each customer’s name, address, phone number, birth date, and Social Security Number or Tax Identification NumberWe are required to retain certain information in accordance with various federal and banking regulationsAdditionally, such information is used to verify and identify customers for security purposesPlease be assured that it is not within the Bank’s processes or procedures to submit applications for credit without the customer’s full consent, and we are looking further into the situation involving MrWvia the corporate investigation.We appreciate your patience while we researched this matter, and we apologize for the difficulties and concern you experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Shawna TOffice of the PresidentPc: Consumer Financial Protection Bureau, Revdex.com Enclosure: Previous Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have attached the proof the check in question cleared the account it was drawn on and this documentation was provided to Fifth Thirds Bank and they still refused to release the hold on the fundsAdditionally the following email was sent directly from ** *** Title Company : Hello, I wanted to confirm a closing that happened last Thursday, January 18, with *** and *** ***.They purchased their home at *** *** **., *** ** ***.This was a relocation for them and the funds were wired to us which was more than needed.A check was written to *** and *** for the difference in the amount of $23,019.76.I see this check has cleared our real estate escrow accountPlease see attached check.I assure you that the funds were goodIf you have any questions, you can contact our office at the below number.Our attorney, whom handled the closing will be happy to talk to youYou can also contact *** Bank at ###-###-#### to verify. Thank you, Marilyn *** *** Title, Inc.*** *** *** *** *** *** ** ***Phone ###-###-####Fax ###-###-####***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
You are holding the proof you asked forI don't take kindly to being called a liar!!! And I misspoke when I said I was filing with *** it autocorrectedIt is actually the *** *** *** ***Thanks to the additional rebuttal I will now be adding defamation of character! This bank blatantly refuses to give back money that is not theirs after receiving the documents SHE requestedIf she had already made up her mind what was the point of putting all this undue stress on me and my wife? She has been informed that there WAS A COMPUTER ERROR! Can you read? Just wondering since you ignore everything I have stated but what you pick and choose! If you cal a random 1-you will get wrong information! I have told you multiple times the agent handling the case is *** ***Yes she misspoke on the phone the first time and even has stated as muchI am returning to *** *** to have her call you directly and the conversation will be recorded by *** ***I am not letting this go you will not keep money that does not belong to youI am certain we are being singled out due to our race of *** since your settled an $MILLION lawsuit for that exact same reasonInstead of doing what is right you have now opened the door for cause to seek counsel yet againI am returning to *** *** to today and she will be contacting you to correct the incompetence of the bank's failure to read legal documentation that will be used against them in court!
Regards,
*** ***